I have never been more let down by a business than I was let down by Best Life. Run away from this…read morebusiness. Everything seemed really great BEFORE I had tenants, there was lots of open communication, she explained everything. I felt like we were partners. But then as soon as I had people interested in the house, I had NO INFORMATION given to me about any of the financials. I was not privy to their lease agreement, the amount of the deposit, anything. I was also not given any information about when payments would be disbursed until I reached out and asked. This didn't feel like transparency. I was finally given my first payment 12 days after tenants moved into my house. I received a very small fraction of what they paid on move in. This was expected! Expensive, but expected. What was not expected was the re-key fee that Best Life charged me. I left complete sets of keys, there was no need to charge me the rekey. This shouldn't have been a big deal, but I received nothing but defensive communication in response. No apology. She offered to remove the fee but didn't apologize, when I explained why I was frustrated she FIRED ME. That was it. I would have loved for this to be a great experience with no hidden fees--this business advertises pricing transparency--but instead, on my very first disbursement there was a hidden fee. Disappointing to say the least. ALL I NEEDED WAS AN APOLOGY, INSTEAD SHE FIRED ME. I have no idea what will happen to my poor tenants.

As a tenant, it can be hard to find a property manager who is timely, kind, and responsive - we got…read moreso lucky! Noelle was professional and went above and beyond to ensure our rental experience was as smooth and comfortable as possible. Highly recommend!!

Bluestone has shown a long pattern of mismanagement, negligence, and disregard for homeowner…read morerights. Acting as the de facto decision-makers for our HOA--because the Board relied completely on them--they allowed years of improper billing, forcing homeowners to pay for repairs (plumbing, vent cleaning) that our CC&Rs clearly define as HOA responsibilities. They never informed owners they could seek reimbursement, keeping that information from the community while continuing to collect dues. During the 2024 roofing project, Bluestone failed to properly oversee the contractor when attic vents were left disconnected--a clear health risk. It took them many months to force the contractor to return and make the necessary fixes, and even now they have refused to conduct mold testing despite the moisture and mold concerns created by the delays. Their slow action and lack of transparency have left homeowners with unanswered health questions and potential damage to property values. Bluestone's combination of poor leadership, delayed responses, and refusal to address critical safety issues has cost our community money, trust, and peace of mind. If you value transparency, accountability, and competent management, do not hire Bluestone Real Estate Services.

While the property manager, MaryColleen, and maintenance team are wonderful at Birch Creek, I am…read moredisappointed that I have to pay fees to pay my rent on line since the property moved to Bluestone. I think it's ridiculous that we have pay a fee to pay rent when paying on time. Every month I am charged $2.49 to pay my rent. That is an extra $29.88 per year. Thank you Birch Creek Resident

Be aware that this company will charge you a 'customer care package' that includes 32$ of mandatory…read morerent reporting per month. I work for a rent reporting company, and can tell you that this service should require an ability to opt-out and is being charged more than twice the normal rate of the rent reporting service. My guess is that it's the client, i.e. Real Property Management, that has made this both mandatory and overpriced so that they take a larger profit share. I would avoid this kind of business practice if you're able.

less than 1 if possible - HA! I love that bit.. This…read moremanagement company couldn't'r be dumber if they tried,, I'm a 5 star renter pay on time forever but all they do is bust my chops aabour fire alarms and quarterly access and contrator shit - they're a broken company and landlords should NOT work with them,,, stupid is is as stupid does

I moved in to Peter Paulson Apartments back in August 2016. I was informed it was a NONSMOKING…read morebuilding, and every day I have to walk through the halls trying to hold my breath, cover my face, to prevent breathing in the thick cloud of smoke from other occupants in the building. I've complained, wrote incident reports, all that's been done is a letter informing tenants of the nonsmoking rule. I informed management that that isn't going to work. Her only advice to me was to keep writing a report. Instead of going door to door and making it clear who's smoking. Especially when've told her whatrooms smoke is coming from. I have medical issues that have been exasperated by the smoke coming into my room from around the door jam. But I'm not aloud to put weather stripping along jam to keep the smoke out. Or anything for that matter!! I do not recommend living here. No one in management does anything to help. They just sit in the office. The management before current one I told him about bed bugs I found in my room and even brought him one in a container, to show him. All he did was kill it and told me to flush it!! It took a month of writing reports to get an exterminator in here. I've heard from other tenants that are also having bed bug issues who aren't getting help. Smoking is a fire hazard!! And a health issue. My lungs burn, my allergies are on overdrive, and my clothes stink. IM NOT A SMOKER!! tired of not being heard. Please do something about these issues.

So Cascade Management has acquired landlord ownership over some other affordable housing complexes,…read moreand I am a tenant of one of those new locations. Let's just say, that things with them have not started off on the right footing, because although we received a notice from them, about the acquisition, the notice was given on the exact last day of June this year, June 30th, with rent becoming due on July 1st, the next day. Their notice was extremely vague when it discussed rent payment requirements, such what who we needed to make the deposites payable to, and what other pieces of information us tenants were expected to include on that deposite, but nothing was found anywhere in the notice about where we needed to drop or mail rent to. It only described that "if our unit complex had a designated drop box for rent and work maintenance requests, we could use that. At my unit, I was made aware of no such designated location. But after a long time of trying to contact their new locations office, and absolutely just getting cricket noises as a tangible response, I called their Portland location to where I was finally able to make break through with that issue, eventually resolving it, and hoping nothing else would become problematic. Well since that took place in July, last month, as August came rolling around; I'm finding myself to have another issue with Cascade management, that really didn't need to be as problematic as it is now. I turned in my August rent check on August 1st, at their new designated "Main office location, and have daily since then, been monitoring my bank account to see when my rent check gets taken out, just to give me comfort that it's all been accurately received and dealt with. Welp with checking that, I see that rent has not been withdrawn from my account, even though I delivered the check on August 1st, with it now being August 13th and nothing reflecting rent has shown up on my account. I made sure that no mistakes where made with writing the check out, as well as verifying the accurate nature of the corresponding account and routing numbers tied to my account, to which they've shown themselves to be correct and valid. I didn't leave out any spaces that needed fill ins on the check. So I verified everything I could on my end of the rent check. Now, with everything I mentioned just now, I also made several consecutive attempts to reach out to Cascade Management, both their Portland location and their new office location and the corresponding phone and email information. Moreover, I contacted Jamie (August 1st, 4th & 10th) the portfolio manager and Kim (August 8th & 10th), as well as Cascades Corporate email (August 10th), via multiple emails. In addition to that, I called their Portland location, using their corresponding phone number (August 6th & 10th). All of this because I have been trying to make sure that no issue has been occurring with my rent payments. I want to make sure that everything went through as they should. I know that the reachout attempts I did, may be excessive, but I want to make sure that there hasn't been any rent payment issues. Out of all the contact attempts I have made tirelessly, the only people who gave me any sense of a response, we're the operators who answered when I called the Portland Location. Even though they couldn't be the same people to help give clear responses to my rent questions, I told them I wanted to make sure that there's been no issues, and they haven't been authorized to be able to help specifically with that concern or type of concern. They told me they would elevate this up to Management, the team of whom I've already reached out to via email, and have heard nothing back from. I feel so ignored right now... and over something that should be fucking easy to receive a response for, such as: Yes there's been issue from your rent payment, or no there hasn't been any issues, or something.... I just need a simple response that could say whether or not I need to fix that issue or not. And every single fucking day that no response is given to me via phone or email, is another day to which I worry about the possibility of receiving an eviction notice. If that later thing happens, this is something I will directly take them to court over. Because I will show all the logs I have about all my attempts I've made, to reach out to them about fucking RENT CONCERNS, that they've chosen to ignore.

Awesome people to work with. Great communication. Fantastic…read moreapartment, good location.

Nice and well done on the inside pretty clean and well fix from rooms lightings. Price wise good…read moredeal

I couldn't be happier with Lucy and Marcie managing my property. They found a tenant for my vacancy…read morein just two weeks after listing--way faster than I expected! They're super quick to handle anything that comes up, whether it's finding tenants, sorting out maintenance, or just keeping me updated. I never have to worry because they take care of everything so efficiently. Trust is a big deal for me, and they've definitely earned mine. They're honest, professional, and always keep things running smoothly. If you're looking for a property management team that's reliable and easy to work with, I highly recommend them!

From the owner: Thompson and Clifford is a property management company working with properties in Portland,…read moreBeaverton, and Bend. We are women founded and combined we have 10+ years experience. Our founders are second-generation property owners who put as much thought and care into their managed properties as they do their own. We work with single-family, multi-family, and vacation/short-term rental properties. Ours plans are customizable so we can cater to your specific needs.

Loved working with both Alicia and Bobbi. Have worked with them in the past with both selling and…read morepurchasing and will again in the future. They are very knowledgeable of the market and gave awesome advice. Helped guide me through entire process. Provided support and recommendations when needed. They are a great team and I appreciate the time and care they took to explain things and help find me the perfect home

Bobbi and Alicia are truly excellent, and I recommend them wholeheartedly. My wife and I were…read morelooking for our first house, and had never been through the homebuying process before. Bobbi helped us define our requirements and really helped us crystalize what we were looking for - asking questions we didn't think we needed to know the answers to - but ended up being highly valuable and helped us narrow down our search criteria. Now, that meant we were looking for a goldilocks house that was just right for us. But we were in a position to bide our time and learn what areas and layouts we liked and didn't like. Bobbi helped us through all of it and was thorough, professional, and thoughtful. We truly believe having Bobbi and Alicia as our buyers agent gave us an advantage in the market. Bobbi negotiated excellent concessions and helped us have confidence we weren't buying a lemon. It was surreal when we finally got our keys, and we couldn't be happier with our new home. Thank you Bobbi and Alicia!

Currently a tenant for one of their properties for over a year. At first any issues and questions…read morewere handled professionally and promptly. Unfortunately, we currently have two different ongoing issues that have been ongoing for several weeks without any responses or updates. 1. They refuse to properly address consistent illegal parking on their property for over a year 2. One of our recycling bins has not been picked up for over 5 weeks (Zero updates since week 2) It seems when issues are too inconvenient for them enforce or solve they would rather stop responding entirely instead of taking accountability and responding to their tenants.

From the owner: Seamlessly supporting owners across the greater Portland-Area with Full Service Property…read moreManagement. We handle the details, elevating the investment and ownership experience.

As Executive Director of Manufactured Housing Communities of Washington, I have known and…read moreinteracted with Sterling Properties for over 15 years. They stand out among our over 500 members for their exceptional professionalism as demonstrated by their being selected to develop and conduct a comprehensive training program for our other members. Their high level of commitment to their clients has singled them out among management firms as evidenced by the consistently positive feedback I have received from their clients. They are known for not only excellent management of the physical property, but also for their ability to deal effectively with resident concerns. Their mastery of all state and federal regulations is an added bonus to any property owner. If you are searching for the Gold Standard, look no further. .

"Sterling Properties Real Estate Services LLC assumed management of Lone Oak Trailer Court, Oak…read moreGrove, OR on June 1, 2026. Their introduction letter named the company but no individual property manager contact -- a potential violation of ORS 90.305. Multiple residents called Sterling repeatedly for weeks with no callbacks and no responses. When I called their Vancouver, WA office requesting our property manager's contact information, the receptionist refused to provide a last name and was shockingly rude. June & August rent statements arrived with zero Sterling contact information -- no address, phone, email, or website -- despite their introduction letter devoting an entire page to payment instructions. July rent statement included a page with contact information, but only after I sent Scott Hess a copy of my MMCRC complaint. After I cited ORS 90.305 in writing and contacted their licensed property manager Scott Hess directly, Sterling responded promptly and provided individual contacts and park rules. Prior to that: weeks of silence. Our community consists largely of working class residents, many non-English speaking, elderly, and disabled. Sterling's responsiveness appears directly proportional to how much leverage a resident has. Documentation exists. MMCRC has been notified." For context: our previous management company, Pure Property Management & owner property management people, were responsive, professional, and respectful ~ unlike Sterling.

It's unfortunate that I feel compelled to write a negative review for Spear, and I'm at a loss as…read moreto why they have a five star Google rating so far given the experience that my partner and I have had with them. Although I do see that there are a handful of reviews by family members in the mix. From start to finish of the application process it has been one of the worst home rental experiences for myself to date, which is saying something as I have lived in several states in the US and a couple of countries abroad. Apparently, the company is relying heavily on AI to do the job of human employees, which is a disservice to the homeowners as well as potential renters. Our experience started with an AI bot setting up a fake tour during the middle of the week. I received a text and an email confirmation for the property tour after negotiating a time over the phone with the bot. My partner and I then showed up at the appointed time to find that nobody was there to meet us. I called Spear and left a message asking if there was someone coming to the property. While doing so, the homeowner came home to find us waiting for a tour that he had no knowledge of. After an incredibly awkward initial interaction, the owner very graciously offered to tour us himself. At this point, staff from Spear did call to apologize, stating that the AI system was new. That was the only instance we  had a real time interaction with Spear staff when needed, but the error was already made. We actually ended up having a positive interaction with the homeowner despite the mix up, and we let him know that we would be putting in an application. He said he would put in a good word, and we said our goodbyes. That was the only bright spot in the process. My partner and I then put in our applications, and began to receive a series of auto-generated emails prompting us to nudge anyone who we would be relying on for information and references, sometimes multiple emails a day. After a few days we were told via these auto-generated emails that we were accepted (we had to enter a portal to open the acceptance letter). This notification came to us at the end of a particular day. The next day when opening the email, we saw that a deposit was posted as due the day before, even though we hadn't been told yet that we were accepted or how payment would need to be made. I called several times asking clarifying questions, and never received a live person, leaving voicemails each time. Desperate to talk to a real person before having to hand over thousands of dollars and having time to read the lease and ask relevant questions, I drove an hour round-trip on my lunch break to their "office". I found that their office address is nothing more than a mailbox at a circulation desk within a building.  On my way back to work that day, I did receive a phone call from a staff member who said that Mackenzi Spear was out of town and when he returned, he would address our questions. My partner also had questions, as this particular property had additional HOA rules and regulations that we needed to review, but were not provided. The process to get answers was laborious, and days would go by intermittently as we gained partial information from Mackenzi only via email, and never a personable phone call where we could have a normal conversation. I asked both in email and via text messages with staff for instructions on next steps in the process, but received no answers. We then received an ultimatum from Mackenzi to sign the lease or lose the house, before we had been supplied with all the information requested and reasonable time to review it so that we could make an informed decision. Unfortunately, Spear's ultimatum fell on a day when I was on a scheduled trip out of state (which I had told his staff I was making prior), and I was literally airborne when his imposed deadline passed. But ultimately, my partner and I were feeling like we dodged a bullet with this company. If this was how the application process went, we couldn't imagine that dealing with them for the duration of the lease would be any better. We were quite disappointed because we loved the property and felt the owner and ourselves deserved better. I cannot recommend.

I've been renting through Spear Northwest for a little over a year now and it's honestly been such…read morea good experience. Mackenzi and her team are super easy to get ahold of, which I can't say about most landlords or property managers I've had before. Anytime something came up in the unit, they got back to me right away and actually fixed it, not just a "we'll get to it" kind of thing. The move-in was smooth, the place was super clean, and they've just been fair and straightforward the whole time. It's nice renting from people who actually care about the property and the tenants. Highly recommend.