This is a great grocery store to pick up a lot of food for parties. I always come here and get a great bang for my buck. They have tons of hot food options, and my go-to is usually rotisserie chicken or chicken nuggets. They also have tasty deli meats and cheeses for charcuterie boards that you can get for an affordable price. Fed 10 people for under $50. Lots of parking outside as well, staff is super nice. read more

This is just about the service. Usually it is very good but today when checking out the cashier Carol was talking the 'entire' time with the woman bagging. Obviously talking in between is fine but not while you're working with a client. At the end I had needed her help putting in my phone number. I asked if she could please reset it or help me. She said she couldn't do that. So I asked her to please take the avocados out as I only wanted them through the coupon on the store's app. Her reply was ' if you would stop talking and listen to me I told you I would do it'. Not the way to treat a customer! read more

Overall, a decent grocery store! The store itself is typically very clean, organized, efficient, well stocked and well staffed! I can always get in and out very quickly while getting what I need, and there's tons of parking. (My one big complaint is that a lot of the produce goes bad shockingly quickly, and is quite overpriced ) However, my main problem is with the coffee bar.... I would literally love to give it 0 stars, I think it was the worst iced coffee I've ever had in my life. It tasted legit spoiled, had a really bad & strong lingering aftertaste, and we felt physically ill after a few sips.... Starbucks is right there in the same plaza if you need coffee- would DEFINITELY not recommend grabbing coffee at this Roche bros read more

Online shopping is terrible! They have a new shopping app and it's impossible to use because of constant errors. Only the delivery people are outstanding! read more

Horrible. The prices are often more than Home Foods. When I buy produce, about 25% of it is below the quality of Trader Joe's or Star Market (basil, baby carrots strawberries that molded in 2 days). And SAVE your receipt until you use the product. No receipt--no refund, even if they can look it up on your credit card. I pity the staff that have to work here. Management at the front register is loud, rude, and abrasive to the staff. I'm literally 3 blocks away, but it's so bad that I will shop elsewhere. read more

On 6/24/23 I had a catered ordered delivered to my church. The order was roughly close to $700.00. Some of the items I ordered came as expected. The waffles on the other hand were burned and the bacon was partially cooked there were 4 trays ordered of each. I reached out to the manager who was out on Monday and Tuesday. I spoke with her on Wednesday she then spoke with her manager who called me back offering me a $50.00 gift card with an apology. The kicker for me was that she didn't ask what she could do for me she just threw out the gift card and said I could pick it up or use on a future order. I called back and told her this was unacceptable. My church orders from them often and I had placed my order from there this second time because the first order I made was a hit with the members. What made us realize things was when no one wanted anything. I saw the waffles finally and how charred they were and the back barely cooked and was appalled. Said supervisor said if you have pictures I will see what I can do. It has been two weeks and I have not heard from her since I text the pictures. With that being said I won't be ordering again. We were going to place a order on Monday 7/10/23 but I quickly said no due this lack of regard. read more

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Very nice people. A carton of eggs somehow slipped out of my shopping bag on the way out of the store and cracked a couple. The manager ran and got me a new one AND told me to keep the carton with the cracked ones. Such good customer service! read more

This store is a true gem. Great service and everything is fresh, they even stock the shelves while your shopping. Most of the customers are friendly, it not surprising to see people in the aisles showing pictures of their grandkids to each other. The deli is great and they repackaged all the Boors Head produce with Roche Bros. labels so you needn't worry about salmonella! They usually have two people working the deli one slicing orders and the other with his thumb in his rectum. The self checkout is amazing with long lines at the cashiers you can self checkout in a half hour providing there are no glitches which are highly probable. One troublesome point.You most likely will encounter a political activist or solicitor outside at the entrance. I usually ignore them, after all I went there to shop not to engage in politics , contribute to preselected charity or sponsor an unknown fund! read more

I'm upgrading their rating because their meat is a lot better (fresher, better trimmed, more selection ) than Village Market. It's not as fancy as Tony's but what is?! ( Tony's has a chandelier). read more

Well after shopping at this store for more than 20 years I will never go there again! The fruit was moldy, flea infested and rotten! The manager did not want to believe my issue! Staff had gotten worse! Fish manager is not helpful! Some of the staff do not know where basic items are when people have asked! Why does it take 4 months to get some hot dogs my daughter likes! Salad bar is terrible! To bad! Most people shop there for convenience, I say why?! And the food they throw out that employees tell me that they do daily could be given to food banks! Same on you!!!! read more

The Hot Food Bar at Roche Brothers - West Roxbury, is a compendium of low/inferior quality, bad "Truck Stop type," commercial grade hot food offerings. I remember seeing/reluctantly eating similar quality (NO QUALITY), inferior food at a truck stop in Butte, Montana, many years ago (a case of "any port in the storm"), and the offerings on the Roche Brothers Hot Food Bar reminded me of the food at that Truck Stop in Butte, Montana. In fact, the food at the Truck Stop in Butte, Montana was much better. I am shocked that Roche Brothers would serve food of this quality to its customers and staff. Actually, there is no quality in the food, the food is SUB-commercial grade. What an embaressment to Roche Brothers; evidence that Roche Brothers really does not care about their food, stature, or customers. The food on Wegman's Hot Food Bar puts the food on the Roche Brothers Hot Food Bar to shame. The Roche Brother Hot Food Bar is a product of the 1970's, disgusting, commercial grade, unhealthy food offerings. The food on the Wegman's Hot Food Bar is far superior to the Roche Brothers junk. Just disgarceful. read more

Not up to brand standards. Good for basics. Staff Needs some training but otherwise good variety of products.

Your standard suburban grocery store. It's very well laid out and designed. Their plant selection is small. Their produce is fresh, love that! I don't feel they have everything I need on my grocery list but they have almost everything. read more

The R.B. Rooster cafe manager was extremely rude this morning 10/8. She had the worst attitude! Asked a question about the type of milk she had for a cappuccino and she barked back at me. She should not be in that role. Rest of store was nice! read more

The consistent failure of this place is such a disappointment. Bad produce. Rude customers and staff. I live walking distance to this store and have shopped here intermittently for 20 years. Now I go to Whole Foods or Star most of the time except if I don't feel like driving. I always regret it. read more

Roche Bros - West Roxbury - Packed sideways in the bag but hey there is a rubber band on it so all is well right? - Grocery Near Me - West Roxbury, Massachusetts

Went to get flowers for a friend Prices were fairly high but no time to go to trader Joe's Flowers DIED in less than 1 half hour despite being in water with crystals NEVER AGAIN!!! read more

Roche Bros - West Roxbury - Poor flowers! - Grocery Near Me - West Roxbury, Massachusetts

Roche Brothers doesn't really need any introduction but in West Roxbury, the supermarket is pretty impressive and fairly large. Has a variety of artisan cheeses and Breads and regular Supermarket stuff that you can get anywhere. Seafood and meats are decently graded and at times they have some really good deals on meat products. However I don't really see the seriously high-end stuff that you would get in in Whole Foods like filet mignon. I just haven't really seen any in the supermarket. There is a good variety of lamb. Lots of different cuts. Prices are generally decent but one of the good things about the store if they have specials if you buy 5 packs of meat you can get it all each for $5 which is a big savings if one of the packs is $8 and the other is priced at $6. I often come here and the people are generally personable and I had no real problems. There was only one incident where I had to return some shrimp but customer service was very understandable and gave me a refund. I also like going to the dairy section to get my frozen yogurt because sometimes if you check, you can get a pretty decent deal for frozen yogurt in a tub regardless of the brand. Like $2.99... Not bad. What's good about the supermarket is that there's a lot of parking available and people come and go fairly quickly if it looks pretty busy around the holidays like Thanksgiving. It is a true neighborhood benefit for West Roxbury residents. read more

Roche Bros - West Roxbury - Grocery Near Me - West Roxbury, Massachusetts

We recently came here on a beautiful Sunday eve, around 7:30pm. We couldn't stay and snack and chat and drink our coffees at the nearby Starbucks, as they were closing up shop there, so we figured we come in here to this grocery store to get some of their famous pastries and we'd sit and snack and chat in their seating/"dining" area by the front entrance in the store. Surprise! When we entered the store, all the lights in the seating/dining area were off and the chairs were all stacked on the tables. The area was closed. What? Was there no place in town for my kids and I to have lattes and snacks or pastries with my aunt? It was still so early, and light and bright and hot outside. We were surprised, to say the least. Places sure close up shop early in this neck of the woods! So we decided to get pastries nevertheless and go back to my aunt's house to snack and chat. We wandered through the ready-made foods area. Wow, very impressive. And very gourmet. Beautiful bakery area. And the display cases of pastries did not disappoint! Just gorgeous, and freshly made, beautifully decorated tarts and tartlets and cakes and pastries and petit fours. Lovely. And quite the large selection, too. We didn't explore the rest of the store, but we were quite impressed by the whole pastry department. Just disappointed in the unavailability of the sit-in eating area. read more

After getting a couple of great recommendations for the Passover catering, I decided to give it a try this year instead of cooking. I was told the stuffed chicken breast was great, so I purchased that entree. When I picked it up it looked tasty, and was already cooked, so I reheated it according to the directions (350 degrees for 15-20 minutes). Upon taking the first bite, it was so bone dry that none of my guests could eat it; all of our portions were inedible and ended up in the trash (however, the carrots were tasty). I imagine the chicken was overcooked to begin with, because it had absolutely no moisture left at all, and I had to reheat and serve what food I had in the fridge for my Passover Seder. I immediately provided my feedback to the email survey sent by Roche Bros, as well as personally to the caterer herself, Maria....and didn't even receive the courtesy of a response. I would highly advise AGAINST the Passover entrees and will not be reordering myself. read more

absolutely horrible. there is no spicy chicken. the ice cream I bought was chunky and icy and had a weird slimy texture. this happened with my mamas ice cream she got from there too. the quality of the food is so bad it makes me want to ban the whole store from America. America should be better than this and I am highly disappointed our amazing country allowed such low quality stores like this. 0/10. read more

It's ok. I'll leave it at that, wait, I'm incapable of leaving it at that. I've been several times and found the same experience both times. Nice variety of fruit and veggies, milks, IPAs and wine. Prices are too high for me, aisles are too small, and it's difficult to literally get through the store. Checkout takes a while, and the parking lot situation is on the border between headache and migraine. Finding a spot is too hard, and returning a cart is too hard. I'd be willing to put up with these if the prices were better, but they're not. It's nice that they offer carry out for groceries, I wish they would consider more aspects of the shopping journey, they don't make it easy for you to give them your money but are willing to dispense with the niceties once you've paid. The quest for a grocery store goes on. I'd go back for a quick run of wine and cheese but not for everyday needs. read more

no longer a good place to work. upper management has been taking more and more away from associates. we are over worked and under paid.

Sure, the parking lot is crazy sometimes, but that is not the fault of RB (parking lots everywhere can be nuts).... what they DO excel in is their muffins (ah, the coffee cake muffins!), meat department and the cashiers are fast and very friendly. Kudos to Veliona G. at the register on the morning of December 24th: loads of people in line (yet they were moving quickly) and she was super sweet and packed everything carefully. They also have Blue Dog Bakery dog treats which are the Beloved Goldendoodle's favorite. Easy to see why this was Mayor Menino's favorite store when he would head out for groceries! read more

This is an amazing Roche Brothers. Really. Probably the largest I've been to yet and definitely offers SO much great stuff. Good enough parking lot for a city store, yet not like stores in the suburbs and it may be difficult to find a spot during weekends or other busy times. The aisles are wide and super easy to move throughout, even with lots of people around and lots of carts, which is a nice change from some other places (specifically CVS). Everything is organized and the store is superior in cleanliness, and is immaculate. Checkout didn't take long and many checkouts were open, even at 7:30pm. My cashier was friendly as well (Jaspir was her name I think), and made the transaction move quickly and effectively. Great store. Highly suggested over the "just ok" Star Market down the street. read more

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Really bad experience here this morning which means we are unlikely to return. Stopped in intending to buy some fish. The guy at the fish counter first yelled "Can't hear ya!" from the other end of the counter when I asked him what the whole fish were. Then asked him to come to that side, which he did. Told me what the fish were. When I asked the prices, he turned away and started slamming various things down on the countertop and ignored me. At which point we told him that he was clearly having a bad day, and left. Awful behavior (& btw, it's not like it was busy, it was 8am and there was nobody else at the counter). Complained to the store manager who to her credit did not argue, but I doubt anything will be done. Bye, Roche Bros! read more

This review is for their delivery service (I haven't been to the store). It's similar to Stop n Shop's Peapod model that lets you shop online and choose a delivery time window, but there are a few reasons I choose it over Peapod: 1. The quality of meat and fish at Roche Bros is far better than that of Stop n Shop. 2. They allow you to specify the weight of your meats and produce to the quarter pound and supply a field with each item for you to write a note, like how you want your meat cut. 3. You can get same day delivery - as soon as four hours - while the fastest you can get Peapod is next day. However, Roche Bros offers fewer time windows. 4. The delivery charge is $9.95, same as Peapod, but the key here is that Roche Bros has a no tipping policy, while Peapod expects you to tip. 5. Supporting a community grocer over a nationwide chain. They give you a free apple pie with first delivery, which is cute, but unfortunately the pie was inedibly saccharine. Don't buy their baked goods, I guess. read more

Dear god... I get so stressed out going to this supermarket. I only go because it's so close and convenient, but shopping here is a frustrating experience. I second demolishing this place and building a Market Basket. I really do try to avoid this place at all costs. I don't find their price "deals" all that good. I really don't save that much shopping at this store. Once in a great while they'll have a good deal, but it's rare. I've never seen carts like the ones they have here. Why can't they provide regular sized shopping carts? The smaller ones are actually really nice, but I think they only have about 5 of those in the whole store and people will fight to the death for them, so it's always a crapshoot getting one of those. The flow of the store is all over the map. Every corner of this store ends in a sharp point which always creates a massive backup. The store is always crowded and you cannot navigate your shopping cart easily. The aisles are so narrow. People love to stop and "catch up" with one another all over the store and it makes for getting around that much more difficult. Pull over so people can pass by! Don't even think about getting some yogurt! You'll never make it out of that cluster f*** that congregates down there. The store employees think that restocking the shelves is a good idea while there are TONS of people in the store, so you'll have to take navigating around them too into consideration when shopping here. Why don't they think to restock during low peak times? And the parking! Let's not forget about the parking! Awful! There are never any available spaces and it is so narrow. An unfortunate accident is in the distant future for them in their lot. I find the Star Market in Chestnut Hill to be a much more pleasurable experience. Wide open spaces, easy flow and great deals! read more

I agree with all the positives listed by other people. I have to say, though... I hate the crowd that shops there. There is something so viciously obnoxious about those arrogant frosted bob bourgeois soccer moms with their completely spoiled karate, tap dance and ballet class brittanys and jakes and their repressed homosexual husbands hogging the aisles with the noses on their bitter faces up in the air like some kind of warped dr. seuss characters. What the hell is it with the middle class? They are so nauseatingly smuggly superior WHY? because they own the right car??? And some of the prepared foods can be a little salty. read more

I like this Roche Bros every time until I get to the check out or until I encounter one of the foreign idiots they hired to work there. Which is everyone. The produce is decent and prices are good but every single time I get to the check out and they ask what bag I want I say "Perishables in plastic". Now, this is my regular store because its so close, and only once have I been there and had someone know wtf a perishable is. Then, even when I explain it "anything that can go bad if you don't put it in the fridge" they still get it wrong - I find icecream and spinach in a paper bag mixed with a package of pasta and a plastic bag with chips, crackers, and six yogurts. Not to mention, everything is CRUSHED beyond belief. Its not that hard. Anyway, out to the car I go. Unload my groceries only to realize there is no freaking cart return. Why is that? Oh yes, its because the idiots who work there are supposed to walk your groceries out to your car for you. But how awkward is that??! And no thanks, I'm a big girl, I can unload my own groceries. Don't even bother asking someone where something is because they are probably from Ukraine and won't know what you are talking about or put in any effort to figure it out. In fact, they will likely avoid eye contact with you. I once met one very nice young gentleman, definitely no more than 14, definitely high as shit, but polite and smart. He could probably run this store better the fools they have doing it now. Someone please demolish this place and put in a Market Basket. read more

If this place wasn't so darned close to my house, I wouldn't come here. The prices on all produce are on par with Whole Foods, conventionally grown or organic, and the selection is just as vast, but it's different, and missing a lot of key veggies for me (endives and cheap arugola). Russo's is cheaper, and whenever applicable, fresher, has a better bakery, better prepared foods, cheaper prices on the same cheeses (though roche bro's cheese prices are usually a little lower than WF's), AND you can try the cheeses there. The ones at roche bro's seems like they're put in a standard supermarket display, even if the selection is much better than any stop and shop. Roche Bro's is kind of a strange middle ground between specialty/gourmet/health freak oriented market, and a plain ol' stop and shop. While it has a little more stuff than stop and shop, you're forced to pay WF prices, but without the kind of selection they have. Of course, the regular supermarket selection of non-perishable goods, like hostess cupcakes or whatever, are pretty much the same price as regular supermarkets, plus or minus a few cents depending on the product in question. read more

So now the 5 Buck Cluck has become the 6 Buck Cluck. I'm not sure how they managed to make it smaller, but they accomplished it. It is a pale, pathetic little thing. No thanks. Will no longer shop there. Everything is over priced. Guess the customers need to pay the rent for the Downtown Crossing store. Every 2 months, I drive to Market Basket, Salem NH to buy all paper, cleaning products, pet supplies, canned goods, and their bakery items. Great prices and no sales tax. Whole Foods and Lambert's for everything else. read more

Me likey! It's too bad that the few negative reviews here seem to be based on a one-off bad experience or a problem that has to do more with personal preference than delivery of quality products or services. That being said, I happen to LOVE the place! Like someone said, it is like a cross between a Stop & Shop or Shaws (big chain store) and Whole Foods or Trader Joes (smaller, more specialty). You are offered your standard grocery fare with a decent enough selection to satisfy most. Prices may be a tad high but aren't enough to scare me away. I personally care more about a pleasant shopping experience than saving 15¢ on my avocado. There is a butcher counter, an "entertainment planning" center (so cute!) and a little florist, shop too! For me, being a borderline city-dweller (Roslindale) and having dealt with true city grocers for 10+ years (Fenway, JP, then NYC for a bit) this place is an absolute gem! It is large, clean, well-stocked and aesthetically pleasing. I love the unique look and layout of the place. It just feels right. It has a small-town feel, with big-store selection. There is a plenty generous parking lot (not sure why the complaints about parking). What I do find rather odd and different (but not necessarily bad) is: 1. Their shopping carts are high up and small. 2. They wheel your groceries out to your car for you. Maybe that's why all the aforementioned elderly folk frequent the place... I like the place so much, that I will now be traveling from my home in Roslindale to shop here. This matters because (1) I could throw a rock from my front porch and hit the ghetto Stop & Shop that is 3 minutes waking away and (2) I also pass a Village Market on the way to this Roche Bros. This is my new grocery store. Period. read more

A West Roxbury institution, Roche Brothers has the unenviable task of competing with a number of other supermarkets in the area, as well as with higher-end grocers and specialty retailers. Yet it consistently beats its rivals in price, service, and quality and does so while remaining independently run and focused on a small geographical area. How it manages to pull off such a feat is at worst impressive and at best miraculous. I've shopped at each store in the chain at least twice and to review it I selected the location with which I'm the most familiar - the one in West Roxbury. Located just off of Center Street, it offers a huge deli with a number of specialty smoked meats and cheeses from overseas. If one wants a better deli in the area, he or she would have to visit Harvard Avenue in Brookline. Roche Brothers has also created probably the best in-store prepared food section of any supermarket chain in the area, and the West Roxbury store's operation is the best in the chain. Its only drawback is the line that forms around lunchtime and dinner. The sheer variety of its offerings has to be seen to be believed. The bakery section is comparable in variety and price to other supermarkets in the area and is noteworthy for its seasonal selections. Rather underrated is the produce department. As a former produce department worker in another store I looked down on Roche's selection...but since this location has been opened the variety has increased tremendously. The best part of the store, though, is its meat department. Roche Brothers has always been known for a strong meat section and that has only improved with time. For freshness and overall quality the department rivals or, in some cases, outdistances higher-end grocers or specialty butchers, and does so at a reasonable price. Even lower cuts of meat, such as flank steaks or London Broil are of restaurant quality. Rather underrated is the store's fish department. A tip: Scallops and haddock are two of the better offerings among a host of good ones. Get 'em. Both the paper goods and health and beauty sections are very good, but not great, simply because of their limited selection. There is no wine or beer section, but that's expected in Massachusetts. Most who shop at Roche's, though, are more interested in food than anything else. Service is moderately fast and very courteous...employees will help bring your groceries to the car if you'd like. Notice also the presence of managers on the floor. This is a store where management is serious about the details and that's reassuring. When freshness and quality matter, Roche Brothers wins every time. I've heard some of my West Roxbury friends refer to it as the 'Cathedral of Food.' Well organized, with high quality meats and produce, it's worthy of that title. read more

Go to the seafood counter and get the spicy stuffed clams. Bake until crispy and hot. Thank me later! The scallops are always super fresh and sweet. This store is always busy, busy. The people shopping here are friendly as well as the employees. Everything you need, right here. read more

So many things to love-- 1. hugely expanded organic selection 2. the most helpful grocery store employees I've ever encountered--they will walk you over to exactly what you are looking for, instead of vaguely pointing or just not knowing. 3. decent selection of ethnic food. 4. always has enough lanes open 5. double money back guarantee on produce (I've only had to do that twice; generally their produce is top quality) 6. excellent prices--especially compared to Star on Rte. 9 and Shaw's in W. Roxbury. read more

I shop here because it's 2 blocks from my house, that and the produce are the only reasons. But if you go in there before 8pm, it's not going to be pleasant. Their isles are so small and there are so many people, I would never ever ever use a cart. Hand basket's only, it's the only way to navigate because people are ridiculously rude and it wouldn't work out for me to use a cart. The produce is the best around and so are the meats, they have nice selections of stuff you won't see at Shaws or Stop n Shop. But let's talk about their kitchen and the pre packaged food that they sell cold. Aside from the sub sandwiches and salads, it is GARBAGE! I tried their in-house prepared chinese food, calzone ($16) and random dinners and I felt extremely ripped off. If you pay whole foods prices for that stuff, it should be good after you reheat it. It was absolutely dreadful. Their fried chicken and wings are gross. I guarantee you that that food sits out there under the heat lamp for several hours, gross! 3 stars for the produce, it's the only place around to buy fruit and veggies. read more

When I was still living in JP, I was skeptical of Roche Bros. It was a grocery chain I was not familiar with, being not a native Bostonian. My guy likes small grocery stores and generally does not pay attention to price, so I figured this place had limited selection with hefty price tags. But I've found that the selection is pretty great and I've noticed a lot more sales, either in person, in the weekly circular, especially coupons. It is great to find a store with good, fresh produce. They also have a great selection of meat, with lots of good cuts. I've only used their seafood counter once, but everything looks great. I'm not really a prepared foods type person, but they have a lot of choices between pizzas, macaroni and cheese, fried chicken, mashed potatoes, chocolate mousse and more. I also like their bakery for the occasional muffin, bagel, or Portuguese sweet muffin. And they have my chobani in stock pretty much always. I don't understand how they afford to have so many people working, but I guess they get by somehow. The weekends are super busy in the store and in the parking lot, so try to find a non busy time to get your groce shop on. read more

one of my favorite places to do my shopping. They are CLEAN have FRESH food and TASTY prepared foods (mmmmm sushi!) They make you feel like you are at a whole foods without the snobby 'tude and high prices. I think they are actually quite cheap. personal favorites... all fish/seafood egg and potato salad sushi garlic bread sticks butternut squash side dish oh! and the best thing about this place is that they treat you like a super star and carry your groceries out for you, put them in your car and won't accept tips!!! read more

Why, oh why, Roche Brothers? You went from manageable, even pleasant place to shop to....absolute chaos. If I wanted a huge hot food bar, I'd go to Wegmans. What I loved about Roche: friendliest customer service, top notch produce, and a curated section of prepared foods. Now it's expanded so fast staff no longer knows where things are. I know where I am now-- shopping at Trader Joe's. read more

The selection is pretty good here. 4 stars Encountered possibly the worlds most retarded bagger. 1 star (watch out for the guy who stuffs your leafy veggies to the bottom of the bag, then reaches for a bottle filled with liquid... if you got this guy make sure all your stuff is in a bag with a handle... or you may have a glass bottle in a veggie bag... seriously.) Customer Service, due to glass bottle in handless veggie bag I got vinegar on my shoes, hands and car. They replaced the item with a smile and a sorry. 4 stars. Also the veggies don't seem to last nearly as long as the produce I get at Whole Foods... which leads me to believe it is not as fresh. 3 stars. read more