My pets have not been patients of Banfield until this morning. I needed to unexpectedly put down my…read more19-year-old cat whom my husband and I adopted from Pet Smart. I can't thank the staff at Banfield enough for getting me into the office so quickly and without hesitation. Everybody was so kind, caring and compassionate. This huge, act of kindness was unexpected and greatly appreciated . You are all angels. Thank you again

Set up an appointment for 7/17 at 7:30am. My girlfriend got there with our cat at 7:30am and the…read morebuilding was closed. We both called multiple times and got sent straight to voicemail. I looked on my Banfield app and it says they completed the visit last night (7/16) at 10:41pm. Are they just lying to Banfield corporate to get paid for a visit they didn't do? Meanwhile my poor cat's over here, still likely with fleas, because both the Webster Banfield is money hungry and doesn't care about the animals or customers they serve. I want an explanation for why they lied about this visit. I've already contacted my credit card company to investigate because Banfield won't pick up the phone. This is not the level of service I was sold when I signed up for the plan. Edit: I finally got a hold of reception by calling like 100 times. She's claiming that they keep the automatic sliding glass door off until 9:00am and told me my girlfriend was supposed to manually pull it open. HOW WOULD ANYONE KNOW TO DO THAT? Also still no answer about why they lied about the visit, hopefully the manager actually calls me back like reception said they would.

Do not take your pet here! Prices are extortion. Our dog had a suspected blockage. $2,500 for xray…read moreand overnight stay. Then they said 8-12k on top of that for surgery. We found another vet for 1/3 of the cost and they spoke to this vet, lied and blocked the transfer. Wheb we gave the approval to proceed with the overpriced surgery they did more tests and came up with a new diagnosis. Then they went back to recommending tests and surgery. We took our dog to another vet and didn't tell them where we were going. everything resolved including surgery, 2 night stay and a month of food, for less than 4K. we spent 6k at AEC and all they did was tests. When I raised the issue of blocking the transfer the management refused to consider any wrong doing. this place is owned by Vet strategy who sets their pricing and is impossible to reach. I'm in the process of filing a formal complaint with the college of vets of Ontario

I WOULD GIVE 0 STARS IF I COULD. DO NOT BRING YOUR PET HERE!!! EXTREAMILY…read moreOVERPRICED!!!!!!!!!!!!!!!! I took my cat to Animal Emergency Clinic of Durham last weekend after noticing he seemed unwell. We waited for 3-4 hours to be seen (even though the waiting area was empty), which was frustrating, but we understood that it was an emergency clinic. When we were finally seen, we were quoted $4900 for two nights of treatment (enemas, stomach pumping with laxatives, and IV fluids) or $3600 for one night with the same treatment. We were told that our cat had a condition called mega colon, and that this treatment would help get things moving. We opted for the one-night stay. The vet did call us during the stay and said that they had taken an xray and things looked like they were improving. When we picked him up, he was in significantly worse condition than when we dropped him off. His rear end was covered in feces and had mucous hanging from his mouth and all down his chest. I believe the clinic should have made some attempt to help clean him up as we had a scheduled pick up time. There was no vet available at pick-up to tell us how our cat was doing. Considering the amount of money we had paid, you would think the vet could take a moment to let us know how the cat was doing. To make matters worse, they sent us home with two medications but no pain medication, even though it was clear that our cat was in extreme pain. They told us to take him to our regular vet for further care the following day At our regular vet, we were given two options: surgery (which was not guaranteed to resolve the problem permanently and it would likely return quickly again) or to put him down. We were told the impacted feces were too large to pass through the pelvis. We had two xrays at the emergency clinic and were never told this. We decided to put him down, as it was clear he was suffering. Our cat was only 11 years old, and it was a heartbreaking decision to make. What really frustrates us about this experience is that the emergency vet did not clearly communicate how critical his condition was. We were made to believe that the one night treatment would help him and that we were giving him a chance. The lack of transparency and care is something we will never forget. I want others to be aware of our experience and consider the level of communication and care they expect when trusting their pets to an emergency clinic. I wish this situation had been handled differently, and I am devastated by the loss of our cat.

Kind staff who were able to help my dog get a hook out of his paw…read more It's like an ER so you're gonna wait if you're patients are stable but they did take care of us. Would recommend for anyone in need of 24/7 veterinary care.

DO NOT TAKE YOUR ANIMALS HERE. PLEASE GO ELSEWHERE! If I could give a zero rating, I would…read more Jess, Kathy, Dawn, & Amanda (front desk) were extremely disrespectful and incompetent, repeatedly speaking to me and other owners across a 3-day span. In that time, I came to understand that their poor behavior was not momentary or due to emergencies, as they claimed. During an already stressful situation, pet owners deserve compassion, clear communication, follow-up, and honesty, instead of immature, unprofessional, deceitful, and inadequate care. The check-in staff repeatedly lied about wait times, dismissed owners' concerns or questions, and BADMOUTHED the owners while they were in the room. THIS IS UNEXCUSABLE. They were only polite over the phone BEFORE you came. I can not help but assume this behavior bled into my pet's care. I will never take my pet here again, and I plead that you don't as well. READ the REVIEWS. My comments are spoken of many times over. I only took my cat there as my regular vet (OP vet hospital) was servicing their oxygen tanks and could not accommodate our pet. Repeatedly, I was hung up on and kept on hold for hours. Even after being told my cat was ready for checkout, I waited over an hour to get him released. Further, several times, I asked for my cat's records to be sent to OP vet hospital. OP only received the chest X-ray and no other results. Many tests were done. This is again inexcusable if you want animals to receive continued care and get better. On a positive note, the 2 doctors I spoke with were very knowledgeable and pleasant when I was able to speak with them, as was the vet tech I saw. I give praise where it is due. In totality, this leads me to believe it is an understaffing issue. At a minimum, the staff at check-in needs to be removed. Emergency veterinary care is understandably busy and unpredictable, and I was beyond patient.

New to this Vet and happy to have found them on suggestion of a family friend. The vet and tech…read morewere so kind and gentle when meeting our big dog Bella who is nervous but they had her smiling and wagging her tail just happy to meet new people, it was amazing! They took a good long look at her joint issues and kept her in good spirits the entire visit, I was just in awe and applaud them still to anyone who asks. I think the entire staff is great and its hard to find any business like this nowadays with such personable help.

We have been going to Storybook Farm for about 16 years. Our dog (Yorkie) Maggie Mae received…read moreexcellent care...When Maggie left us at 14 we adopted Bailey Rose who is now a healthy and happy 10 pound Havapoo. Both Maggie and Bailey's caregivers have been excellent !!! They always try to see our family members ASAP......Wouldn't think of changing !!! Tim McElheran

The staff is lovely, but the hours they post are not accurate. I have been trying to get ahold of…read moresomeone for an hour after their hours claim to be "open" and the VM is saying it's closed which is beyond frustrating. Fix your hours or turn your phones on!

So I've used them and had insurance through them my whole dogs 7 years. They would not refill her…read moreallergy medication over the phone. We did not want to bring her in due to the fact it's for allergies and not something that is needed to be seen. My dog gets it every year and due to the fact we are moving and I informed them of it the flowers she is allergic to are all around due to the fact my mover is not here yet. Nope we need to see her. Well that's fine I will cancel all her payments going towards your shit hole people. Just another customer lost for life. Also they do not have people to stay over night now when you leave you your pets at the hotel at Pet smart. Don't use the big company's help out your local vet that's what we will now do. Thank goodness the guy near us isn't an asshole like the people at pet smart. So sent the message to them and this is what was sent back. Don't go to these pieces of shit they don't care. As you can see they sent a message, then redacted it, and then blocked us.

OPVMC is incredible. We had a mouse poison emergency early on a Saturday morning and they were…read moreresponsive, fast, kind, and cared about my dog as much as I do. If they were closer to where I live, they'd be my primary vet. I will use them for all future emergencies, but I really hope I don't have to.

The staff here is incredibly. My dogs see Dr. Springer for their annual checkups and we…read more(unfortunately) have also had to make a few emergency visits, so it is great that it is 24-hours. The staff is always super helpful and friendly to work with for admin purposes (scheduling, billing, etc.). If I ever have a question if I should bring my dogs in for something, the staff is very responsive to emails and phone calls. This came in handy the other day when my dog had a bump/bite on her belly. I emailed the office, unsure if it was something that needed immediate treatment, and got a quick response back letting us know it could be monitored from home. I appreciate that the standard response wasn't that we needed to come in. Some places make you come in no matter what, but it is helpful to have a vet that ease our concerns so we don't spend extra money for non-emergency appointments over small things. It really eases my anxiety as a dog mom knowing I have the Orchard Park Veterinary Medical Center nearby who will take care of my dogs in any situation.

I'm giving another review for Corning Animal Hospital. Dr. Z and Kathryn did an Excellent job with…read moreour Chocolate Lab, Remi. He did not give them a difficult time with getting his shots or getting is nails done. They talked him through it. Saw another great assistant also, Theresa. They all do so well with our dog and me. Thank you AA++

We are new to the area and after bad experiences with 2 other vet clinics, I tried Corning Animal…read moreHospital and I have been very happy with the communication, expertise of the techs and of Dr. Clay. We are getting care established, dentals done, vaccines updated and recommendations for flea/tick treatment and some specialist care for the oldest dog. All the staff have been friendly, helpful and sweet to my dogs and also to my daughter's dog, who I brought there. Dry happy that I am taking my pets there.

I have SO many unpleasant memories of Perry Vet. I'm leaving this review because I want to direct…read morepeople to a much more trustworthy vet. York Animal Hospital. 2275 Main St York, NY 14592 They are PHENOMENAL. Affordable. Dependable. Knowledgeable. They will do you right, I promise! They also take Care Credit, which has been a godsend if you don't have the immediate funds for a vet visit. Check them out!

We have been bringing our dog Tucker to the Perry Vet for 10 years and would never bring him any…read morewhere else. They are professional and kind and caring to our dog and always willing to explain everything for any issues or concerns we have...ll