In coming traffic doesn't stop so be careful leaving the parking lot some people think it's a 4 way…read morestop it's not! I felt scared coming into their parking lot. The employees are helpful in locating what you are looking for. The store is convenient and close enough to get the occasional odd ball tool or parts for most home projects. 10% rebates help you to save money in a few weeks when they mail you credit to spend at Menards. Just hope nobody gets your rebate before you do. And when leaving don't expect everyone to stop wait till it's clear to leave. 11/2026

I had an order to pick up today and it was raining and before I could get out of my car a gentleman…read moreran my order out to me so I could stay dry! I didn't get his name but I was very appreciative of this kind gesture!

Part of a dying breed: the neighborhood hardware store…read more They may not have the variety or super deals that Medards and Lowes have, but they are my first choice. Of course, they have hardware. They have tools. They have lawn and garden equipment and supplies. They have equipment rental. Paint too. The service is excellent and the staff knows you. The prices are good and the variety is surprisingly good considering the size.

Helpful staff, good prices, everything in stock. What more could you want from a hardware store?!read more

I like Ace because you get help fast. I know where the stuff is. Not as much walking around with…read moreno help.

This store was able to get me two keys for my car that other hardware stores and an Ace closer to…read morehome claimed they either did not have or couldn't provide. Kudos to you had your store for great friendly service.

The store now only has self-checkout. There are supposedly 3 employees there to help if needed, but…read morewhen I couldn't get an item to scan, and pressed the "get help" button on the screen, no help came. I thought maybe I hadn't actually pressed the button, so I pressed it again, making sure it took. I thought I heard someone say something like, "wait, wait, I'm coming" but I don't know if they were responding to my second press. When I finally went up to three employees who were standing and talking together and asked for someone to help me, I got attitude. A young lady smilled and told me, "Bless your heart". Note to managment: When a customer who is complaining hears "Bless your heart" it's like they're being told to "go to hell" or worse.

Absolutely the best service. They followed up with me order, helped me find what I needed…read more(shelving), walked me through the pluses and minuses of Various options. I drive an extra ten miles to use THIS Lowe's store!

Great prices and an amazing selection of tools. This place is the place to go if you need to pick…read moreup screw drivers or ratchet sets.

The prices are usually pretty good depending on what you are looking for and it is fun to browse,…read morebut the staff could use a little training in customer service. In their defense they are probably understaffed, but I've had a hard time getting help in the past.

Good place with everything you could possibly need. They offer rent a tool services too. Little…read morepricey on some stuff though.

I stopped in here looking for some brass fittings to fix a machine they were super helpful and was…read moreable to get me set up its nice to see a old fashioned style hardware store

Went there to buy bird food - great sale 40LB bag for $18 As the men in the back watched a SMALL…read moreOLD woman wrestle the bag they were laughing. Finally a WOMAN came and helped me carry it to the cashier. I have yet to go to ANY ACE and feel, as a woman, I will get the "help" I need ( forget asking for advice).

I've been going to ace in Chatham since the day they opened. I've never run into a worker who was…read morenot polite. I enjoy going there even if they don't carry what I'm looking for. It's always a very pleasant experience. ... Chris

We have bought several appliances, paint, tools, and flooring. I cannot say enough about the…read morecustomer service. They installed a Microwave wave and called back 2 times to see if all was ok. Infact they always call back and ask how things went. They are always friendly and helpful when I come to the store. 10 is what I would rate this store I just feel bad because after going in the store all these years I am just getting around to rating the store off of Wabash in Springfield.IL Great JOB! We recently bought a Samsung stove and it had a scratch on it. They dropped it off installed it and when my wife came home she immediately saw the scratch on the stove. It was small and up on the metal where the controls were. She called them right up and they came to pick it up. They saw the scratch and instead of reinstalling our old stove... they said, "use this stove for 30 days. When yours comes in, we will switch it out." Yep in 30 days we switched and I LOVE our new Samsung stove!!! Thank you for the above and beyond service! Jack and Carol Gruwell PS. It is dog friendly another PLUS!!! A+++++++++

Ordered $1500 worth of fencing material online and opted for delivery. Order placed November 1st…read more Chose Saturday Nov 12 8:00-12:00 for delivery. I received a text notification Friday the 11th that my order was on its way. Today, Saturday Nov 12 at 2:00PM (2 hours after the delivery window) I get a call from someone at the store telling me that my order hasn't even been pulled because online sales and the store doesn't work well together. Whatever that means. So I wasted two weeks waiting on an order they didn't plan to fulfill. I would have preferred to be told "sorry, you're not worth our time" up front so I could shop somewhere else while the weather was still good. DO NOT order anything online. DO NOT fall for their delivery scam. Go to Menards.