I had a $20 coupon which the owner pretended to scribble out the charge and deduct the $20. It…read moreturns out he never actually did it. Just a made a show of it. If he is going to offer coupons, then he should honor them! Also, when I picked the picture up, the corners were not done well. I have always gotten my work done here but think I will look elsewhere.

Went to pick-up 2 framed pieces....order in excess of $250...presented a coupon for $20 off we had…read morereceived thru Valpack ... the owner denied. honoring...why...at the bottom of the legal envelope sized coupon which was all in color appeared a note in one point type b+w...."coupon must be presented at time of order'. I"m approaching 80 years old with great difficulty reading the local newspaper which is probably 8-10 point type....seems a little unfair and poor customer service by this vendor

Great experience getting a watercolor matted and framed. Good advice and no pressure salesman…read moreresulted in beautiful result

Jim and his crew have been around for many years, and i've had 5 or 6 pieces framed by them, as…read morewell as a few plak-it pieces (which they send to a service). they've been great to work with, they have a good eye for design and helping you pick the perfect mat and frame combo for your piece. they're understanding of your needs and won't try to upsell you on something fancy for a basic non-signed reproduction, but they also will do "the works" on a one of a kind piece (which, while more expensive, is very much worth it for a good piece of art that you want preserved with archival materials and uv protective glass). good customer service, and prompt, quality workmanship. skip the "50% off" gimmicks from the chain stores and give them a try.

I have been a customer of The Great Frame Up in Rochester for many years (and always been pleased)…read more Just recently they framed two large pictures for my living room and two smaller pictures for my home office and they are just beautiful!! The space is inviting, the workers who help you have wonderful expertise and the work is always done efficiently and professionally. Highly recommend!!

I had a great experience with Great Frame Up. After my brother gifted me a vintage Rochester map, I…read morewanted to frame it to hang in my living room. Since it was a weird size, I couldn't find something from a standard store and knew I would have to custom frame this. I heard recommendations for this place, so I decided to give it a try. I went in on a weekend day and there were two ladies working, Lauren helped me. We talked through framing styles and what would look best with the other woods in my living room (I took pictures so we could match colors). We went with a deep brown - very simple, no embellishments. They have different levels of glass that go with each - regular clear glass, anti-glare, and museum grade. I went with regular glass and no matte. The more intricate things you add on or fancier styles of frame all cost more so consider that as you're planning your purchase and they'll give you quotes on the differences in pricing to find out what fits your budget and what you want the end result to be. I paid in advance in full, but there was an option to do just a deposit if that's up your alley. I came back a week later to pick up the finished print and was so happy with the end result. If you're planning to get something framed for a gift (especially during the holidays), plan ahead as it takes a few days up to a week to do the framing.

I needed to have a piece of artwork that has been in our family for over 40 years rematted and…read moregiven a little love. From the moment that I connected with Kate through the installation of the art in my home I had a wonderful experience. Kate understood that this was an important piece of artwork for my family and treated it with the upmost respect and respected my opinions. I have since purchased another piece of work that Kate has framed and absolutely love it as well. I could not recommend her higher!

Who would have thought framing could be a fun and exciting experience? I'm a full-time artist that…read morejust struck gold finding Gallery 114! Kate is an artist at what she does, took the time to work with someone as picky as myself, and was friendly and energetic and as excited as I was about getting my print framed. RARE in a world of drive-thru style framing by bored teens at retail chains for waaaaay more money. I love the work she did, love this lady, and I will be back to support the local economy at really, really good pricing and a mind-boggling array of choices. Simply the best!

He did a great job with framing my picture! It looks amazing. A bonus the owner is very nice and…read moregoes the extra mile to make sure you have a great experience! Would recommend to anyone!

John is wonderful. He is personable and I enjoy talking to him. He really knows his products. He…read morewent above and beyond to create the perfect frame for my needs. I will for sure be back. My order was also ready in a quick amount of time.!!!

Peter is so welcoming and knowedgeable! He always suggests the best combination of frames and mats…read moreto fit whatever you are framing. He has famed everything for me from vintage purses to shadow boxes and many special paintings.

I've known both Rob and Pete for years, both as friends *and* as extraordinary framers. They have…read moredone many beautiful frames for me over the years and have ALWAYS treated me fairly and professionally. It's an interactive process, with Rob and Pete allowing the client to have a say in what's to be done with the picture being framed. I've always been completely satisfied with every frame they've done for me, largely because they've allowed me to be involved with the selection of materials as well as the creative process of deciding *how* the picture is framed. I can't say enough good things about this place! If you want high-quality, beautiful framing, you owe it to yourself and your pictures to go to Gateway & Company!

They over charged me, didn't take a good picture, forced me to buy a frame for it from them,there…read morewas a literal pile of trash and dog poo, a broken window, etc.

Superb! Needed to find a local resource for printing & framing a piece for the Shoe Factory Art…read moreCo-Op's "Clouds In My Coffee" at Starry Nights. The staff of Lumiere guided me through the process and expedited my print job. I've received numerous compliments on the result. Thank you Lumiere!

This custom frame shop is the best I have ever used! You get personalized service that is…read moreunsurpassed by a true artisan. This shop really does represent what the name suggests, Artistry in Frames, and I would use no other. I have been a longstanding customer, always delighted by the quality work, which I consider extraordinary! With this shop, you will never be disappointed.