I stopped into the office at 3445 Winton Place, and had a conversation with an employee about my…read morehome theater needs with the understanding that I would be receiving a call back to schedule a home visit. After two weeks of not hearing anything, I reached out via the website, and was told I would get a call back to schedule something. I did not. After reaching out a third time, I received a call back; unfortunately, the person I was speaking with was somewhat rude and dismissive when I gave them the project information; they lectured me on the work required on the electrical installation (all things I was aware of, including the need to cut large holes in the ceiling). I let them know that I was no longer interested in working with them. Very disappointed in my experience with DAVE Digital Audio.

Eric and his staff (especially Dave, who is excellent) have installed equipment and professionally…read moreserviced our audio and video equipment at BOTH our Rochester, NY office (Woodcliff Office Park) and at our nearby residence in Mendon, NY. The service we received over many years for both clients has been outstanding. Highly recommended!

They were fantastic. About a week ago my computer started refusing to boot from the internal drive…read more(though thankfully it still booted from a USB drive). I spent a week trying various software and hardware fixes on my own before having the sense to bring it to Microworx, where they pretty much instantly diagnosed and fixed the problem. I was impressed by how carefully and thoughtfully the technician listened to my explanation of exactly what the symptoms were, which of course might have had something to do with why he was able to repair everything so effectively. Beyond that, they left me an incredibly detailed voicemail message explaining exactly what had caused the problem and how to fix it if it ever happens again. Beyond that, when I got home I discovered that my entire computer (keyboard, screen, etc) was cleaner than I ever remember seeing it. Beyond that, the price was extremely reasonable, and less than they had led me to expect. I had a terrible experience here 20 years ago and have refused to patronize them since. Of course all of the personnel are different now, and I am so glad I finally gave them another chance. I am absolutely delighted with this place.

They built a custom PC for me, transferred info from my old PC's drive. They did an awesome job and…read morecustomer service was excellent. Thanks again!

I was having trouble getting a Geek Squad appointment, though I have been a member for many years…read more I called Mac-Ave, who I had at the house several years ago. Unlike Geek Squad, I got to talk to a real person, who was very friendly and accommodating, getting a service representative to my house within a couple of hours. The rep was friendly, efficient and knowledgeable. Problem solved. Bob Herzog

Was having an issue with my ipad pro, thought I would try Mac-Ave. I've had rather frustrating…read moreexperiences in the past with the Mac Store in the mall. I was pleasantly surprised by my experience at Mac-Ave. From the moment I called and spoke with Jacquie about the issue to walking into the store, she is very pleasant, knowledgeable and took time to answer my questions. My experience was very positive, friendly and I enjoyed the fact this is a family business. Worked with different members there and they were all very pleasant, remembered my name, treated me like a person and not a number. When I wanted to upgrade my 9 yr old ipad, after researching different places & pricing I decided to take my business to Mac-Ave. They were competitively priced (even better than two other stores), offered services I wouldn't receive from online purchases or box stores. It was an easy choice and I will definitely be giving them my business in the future. Thanks to everyone who made my experience there a pleasant one!

I cleaned my computer with an electronic wipe over the weekend. I eat at my computer, so it was a…read morereal mess. It came out great, but my little pointer was nowhere to be found. I tried turning my computer off by closing it - no help. I just couldn't get it to appear again. I went to the shop this morning and they had it going in about one minute flat! Apparently, there's a button at the top of the keyboard that turns the arrow on and off...who knew? They did! Nice people, sweet dog, and they are total computer pros. Thank you!

They helped me with a tricky CPU repair for my custom PC. The clearance on some of my parts is mere…read moremillimeters but they got the job done well and everything works great. I was a very communicative customer but they were always happy to have a chat about the status of my part RMA or the work itself. If I have any hardware problems in the future I can't solve by myself, I'll be going here. Thanks guys.

Great guy, great service, great work. Definitely come here for your gaming rig needs.read more

HIGHLY RECOMMEND!!! Ryan was very responsive in the phone in…read morethe midst of a college computer emergency. He was able to fix my daughter's computer quickly and as a walk-in. In addition to repairing the computer, he also let her use the extra desk in his office so that she could complete & turn in her science lab on time! Ryan is a kindhearted human as well as knowledgeable in computer repairs. We're very grateful for his help!

I have used Brighton Sound as a vendor for Shure, Yamaha, and Ashley and other products for several…read moreyears. Working for a school district we have to comply with sate and local purchasing and bidding rules. Working with Gary he would easily be the low bidder beating out B&H PhotoVideo, and other discount vendors. When he couldn't he was happy to provide a quote to fulfill my 3 quote regulations. We had a few large projects where Gary arranged for instillation of complex systems. All were professional and completed in a timely manor. Rochester has a deep history in the sound industry and Gary knows it because he lived a lot of it. He stays current can help you with some of the latest digital technologies also.

I am hosting my 20 year high school reunion next month low in the southern tier and reached out to…read moreBrighton Sound to see if they'd come down all this way to do a very basic sound system for us. As expected, they do not service my area, but Steven, the VP at Brighton Sound, was quick to respond to my inquiry and even provided me with some tips on finding the right equipment more locally to me. Honesty and helpfulness go a long way. Perhaps we'll have an opportunity to do business in the future!

They are always so nice and helpful ! Everything I need is right there and around the corner from…read moreme!

Best paint selection and knowledgeable staff. Explained which product should be used for various…read moreprojects. Great experience.

Staying local and shopping small businesses has become a priority. Fairport Hardware had everything…read morewe needed to prime and paint and was happy the items were still competitively priced! Extensive inventory but less overwhelming than a big box warehouse. They also have rentals!

My son dropped of 2 window screens to be fixed. He picked them up the following day unfortunately…read moreone of them was not fixed, when I returned to the store the employees were rude and literally called me a liar. Telling me it wasn't the same screen. I have given them a lot of business over the years but will not set foot in the establishment again. Trying to help out small businesses and get treated like that, they are no different than the big corporations.