Excellent service, nice price and willing to go the extra to make it right…read more Fixed a nasty rock chip and salvaged my windshield. They did a great job

Rock chip repair- Stopped in and was in and out within 20-30min. Fix was quick and staff were…read morefriendly!

I didn't need a windshield, but just info on the glue. They were more than helpful with lots of…read moreinformation. He flooded me with more fact, information and knowledge than I'll eve need. thank You...They definitely know there work.

I do not typically leave business reviews. I am posting this for others to be informed and to…read moresummarize the service issues I encountered. When obtaining quotes for a windshield replacement, this company was not the lowest bidder. I selected them because they represented themselves as providing high-quality service and cited a national accreditation. Service was scheduled for December 4, 2025. Prior to the replacement, I informed the technician that a dash camera was mounted on the windshield. He stated this would not be an issue and that he would remove it, with the understanding that I would reinstall it after the replacement. During the installation, the technician cracked the windshield from the interior while attempting to attach the rearview mirror. I understood that mistakes occur, and it was agreed that the windshield would be replaced the following day. On December 5, 2025, the windshield was replaced a second time. After the technician left, I discovered that the windshield wipers did not work. This occurred during a storm, and I had to wait over an hour for a third visit to correct the issue. I was informed that the wipers had not been reinstalled properly on the gearbox. After these visits, I was left to vacuum glass shards from the first broken windshield out of the vehicle. On December 21, 2025, when I attempted to reinstall the dash camera using the USB cable that had been left accessible near the headliner as agreed, the device did not receive power. It was later determined that the dash camera wiring had been damaged during one of the windshield replacements, causing a short and a blown fuse. The damaged wires appeared to have been twisted back together and tucked into the headliner, which was extremely concerning. On December 22, 2025, I requested a call from the business owner to discuss these issues. Instead, I received a text message stating that safety concerns are taken seriously and that I would be contacted shortly. No further contact occurred until January 7, 2026, when I was informed that the company would not accept responsibility for the wiring damage but offered a negligible discount for the windshield. I declined the discount and was seeking acknowledgment of responsibility rather than continued deflection. I can only hope this experience is an outlier. The attached video (explicative warning) shows the dash camera functioning at the time it recorded the initial windshield cracking during installation, and the attached photo shows the damaged wiring as discovered. There are additional and unfortunate details, but I am only summarizing the main issues and am ready to move on. Altogether, this turned into multiple appointments, follow-ups, cleanup, and troubleshooting that took far more of my time and energy than I could have ever imagined.

Overall great customer service but come on.., clean up after yourself. The inside of my car was…read morenasty. Dust and the black plastic everywhere. I shouldn't have to vacuum and wipe out my car after getting my windshield replaced. A vacuum would improve your rating to 5 stars.

Large companies that really could care less about you as a customer. We made an appointment a week…read moreprior to having windshield replaced. We received a total of 5 confirmation and reminder texts. The appointment was from 11:00 am or 12:00 to 5:00 pm, because somehow in America its ok to have people plan their whole day waiting for someone to show up whenever! My husband took the day off work to wait for windshield repair person to come but at 3:45 technician called husband and said does not show us on schedule! WHAT?! how did you know to call, why did we get a confirmation or reminder texts???? Would I recommend a company that lies instead of saying they made a mistake. No! Find a company that cares you are a customer.

Two employees came out to look at the car. The technician kept putting his greasy hands all over…read morethe paint on my car. I asked him several times to not do that, and even got out a fender cover to protect the paint, and he still continued to do it. The other Prime Auto Glass employee kept asking him to stop as well. Bottom line, they would not fix the small rock chip because they said it had too many spider cracks radiating from it, and made a mess all over the hood and A pillar of my car. I took it to a competitor, and they fixed it with no problems. I will NEVER go back there. EVER!

I went here to get my tint done and they had a decent price so I went here. I got here at a…read morescheduled time of 11 AM which I left the car there and expected to pick the car up about 3-4 hrs later (which is a little long for tint lol) they didn't finish the tint until 6:00 PM even after the shop had closed at 6. This took way too long and they didn't even give any updates until I called my self.

Jordan was responsive, punctual, and efficient. Price was also very reasonable. I will not hesitate…read moreto use his services again for my future auto glass needs. Thank you Jordan.

Love the price. I was quoted hundreds less. Jordan was…read moreefficient and friendly, my only issue was that the wipers didn't function properly after the windshield was installed. I ended up correcting it myself, to be fair he was going to correct the problem but I fixed it

This is the worst place for windshield replacement. First…read moreappointment didn't have the molding. Reset my appointment week later. I go back wrong windshield. The poor kid was working the desk by himself and trying to work in the bay. I go back at 4:00 today, I better call to make sure all the part are there

This great auto glass repair (Techna Glass) was bought by Safelite. I went in today (windshield for…read moreF-350) expensive but quick service, BUT Techna Glass would guarantee against breakage for x days but more important-- fix rock chips for FREE. This was a great feature and FAIR after spending big bucks $540 on a new windshield. BRING BACK TECHNA GLASS

This was all-around the best automotive repair experience I've had in the SLC area. Walking into…read morethe store was much better than fighting through all the safelite.com menus to get the right model, glass and appointment. Just showed up and 5 minutes later had an appointment on the day and at the time I wanted to have a new windshield put in. Alex was friendly and professional from the time I rolled into the parking lot. He did a great job explaining the procedure, asked if I had any questions and made the drop-off so easy. Within the timeframe I was given, and with a text notification, I was informed that the car was ready to be picked up. Last minute I requested the rain repell treatment be put on the new windshield and Alex didn't blink, didn't balk. He just said it'll be done before you get here. And it was. The shop in Sandy on 114th is great. Highly recommended. These guys are to most auto shops in the area what Trader Joes is to Walmart (no offense Walmart but does any associate smile?). They do a great job at a great price and make you feel like customers actually are important.

Terrible service. They stood at the door 30 mins to close and said, through the door, were closed…read more Meanwhile I'm standing a foot away from the sign that says they were open for another 30 minutes. Im sitting in the parking lot writing this because it raced out of my way to try to make it here to chat with someone and this is how we're are treated. Would be 1 star but the guy who told me I'm SOL did it with a smile....so plus 1 star...I guess....