I had a transmission problem that two Auto Repair Shop's told me requires a transmission…read more Replacement ($8,000) . Ashley's found it was Two Bad computer modules. Total Bill was ($1,200). The Best experience was their honesty.

It is 2:00pm and I am in Dallas, TX trying to help my sister in Shreveport, LA find a local…read morereputable automotive repair shop. Thanks to YELP and internet searches, I found Ashley Automotive Repair, 318-841-0255, located at 870 Bert Kouns Industrial Loop, Shreveport, LA 71118. Rusty was so nice and a what pleasure to speak with on the phone. I provided the auto year, make, model, part needed and Rusty was able to provide me with a great estimate on the repair costs. Rusty said it was a fairly simple repair and would not take long. How long would it take? Rusty said if she could come in now, they would have her out by closing time today! Yes, today. If not, come in tomorrow, and they would get her auto taking care of. That in itself if fantastic! Let me verify, I am definitely not a mechanic. However, I did watch several YouTube videos to educate myself in how much work and detail was involved in the repair. Depending on the year, make and model, it can be a fairly simple job... or a really hard, long process. Please note: I did in fact call another local business for the same exact repairs mentioned above. I was told to bring the auto in, leave it for a few days and they would try to make the repairs sometime by the END of next week. Cost? The price quoted was $300 HIGHER and could be more depending on what else might be discovered... For the same exact job... Thank you Ashley Automotive! You are the best.

The most courteous staff in Shreveport and Bossier. They gave me top dollar for my trade and even…read morebrought my new car to me. Now that's customer service!

I contacted Yokem Toyota about availability of a Toyota Venza. They confirmed it was available, and…read moreI asked if it had a stargazer roof? They confirmed it did, but unfortunately, I told them I was looking for one without. I was told I would not find a Venza Limited without one, they are equipped standard with them. Well, that is not true since there are some available for sale elsewhere. I don't know if that is sale pressure tactics or just lack of knowledge on a Toyota vehicle, either way, not a dealership I want to work with.

I've got a 30 year old Nissan Pathfinder. TJ, Dax and the team at Southern has kept it running…read morelike new for years. They have gone out of their way to source the hard-to-find parts or help me with alternatives.

Southern has been our go to service location for our vehicles in my family since before I was born…read more The Ebarb family couldn't be better with taking care of customers and making you feel like part of the family. From the simple to the extensive, they have it covered. They will help you anyway they can in a time of need. It is the only place vehicles I own will go in Shreveport - Bossier.

Ashley's saved my Marriage. They fixed her vehicle when No One else could…read more... C. Scott

Just got conned out of $500 for a battery. Horrible experience. If I could give negative stars I…read morewould. Will be contacting the BBB. Now I'm stuck like chuck with no car. Not paying another $173 for a diagnostic for you to not figure out what the problem.

We have now given Shreveport Cycles four opportunities to earn our trust. Unfortunately, they seem…read morefar more committed to finding creative ways to charge customers than they are to taking responsibility when things go wrong. The first issue involved a battery core charge. The second happened around Christmas when we purchased merchandise that was advertised with a rebate. We were told the rebate form would be emailed to us. It never was. When we followed up, we were informed the promotion had ended and there was nothing they could do. Apparently the rebate disappeared faster than the email that was supposedly sent. Then came the service department. My husband purchased a used motorcycle from them. Several months later, it developed a problem. He brought it in and explained what he believed was causing the issue. They charged for diagnostics, only to eventually confirm that he was right. Three weeks later, we were told the bike was fixed. Spoiler alert: it wasn't. The exact same issue returned the very next day. Back to the shop it went. We received a repair quote and paid a deposit. When we picked up the motorcycle, the deposit wasn't properly credited. That had to be corrected. Then we got home and reviewed the paperwork, only to discover labor charges that had somehow grown beyond the original quote, along with another diagnostic charge for a problem they already knew existed. At this point, the diagnostics seem less about diagnosing motorcycles and more about diagnosing customer wallets. Communication was equally impressive. I spent an afternoon repeatedly calling the service department. Each time I was transferred and left ringing endlessly. After several attempts, I finally learned that the service department phones weren't even working that day. Apparently everyone knew this except the person being transferred to them. Not once did anyone offer to take a message. Not once did anyone explain the situation. I was simply transferred over and over to a phone system that wasn't functioning. What amazes me most is that nobody is ever responsible. Every issue comes with an excuse, an absent employee, a former employee, or someone else to blame. Accountability appears to be the only thing in the building that is consistently out of stock. One mistake is understandable. Two mistakes are frustrating. Four separate incidents involving money, communication, and service starts looking less like bad luck and more like a business model. We wanted to support a local dealership. We really did. That's why we kept giving them chances. We won't be giving them a fifth.

Made multiple calls to the service department with no calls returned. Filled out an online contact…read moreform and received an email from sales. I finally spoke to service about an insurance estimate, $450 up front to write the estimate. S×S is totalled, so they lost a sale of a new sxs. Edit after Business Manager's response: The bigger issue is the service department not returning calls/online messages. IF my unit was to be placed in your service department for estimate/repair, I would be unable to get updates. I live an hour away, so dropping in to find out isn't an option. I'm currently working with my insurance company on the estimate fee. But, your people not responding to messages yet you were able to respond to a negative review in mere minutes? This speaks volumes about your peoples ideas about service.

Courteous and honest with pricing and service great follow up after the rebuild. This is the second…read moreautomotive rebuild on transmissions for me the first was a 1993 Chevrolet 4x4 about 8 to 10 years ago. When my 2000 chevy pickup 4x4 went down I called them again to see about getting it done as well. Again I had the same great experience with them on this one they were within their estimate on parts labor and time. I WOULD RECOMMEND THEM TO ANYONE THAT NEEDS A TRANSMISSION. They do it all and keep a good supply of parts they also perform other work as well see them for a lot more than just transmission work. Thanks to all the guys at the shop they are all good people to do business with

Awesome communication and service. Took truck in after the…read more"dreaded wrench" on dash. Ken explained what the possibilities were and possible pricing With worst case scenario. Fortunately, not as bad as predicted. And although they close at 7, they stayed after hours to complete the job on a Friday night so that I wouldn't be without a vehicle Any longer. Went above and beyond and it is very much appreciated!