We have now given Shreveport Cycles four opportunities to earn our trust. Unfortunately, they seem…read morefar more committed to finding creative ways to charge customers than they are to taking responsibility when things go wrong. The first issue involved a battery core charge. The second happened around Christmas when we purchased merchandise that was advertised with a rebate. We were told the rebate form would be emailed to us. It never was. When we followed up, we were informed the promotion had ended and there was nothing they could do. Apparently the rebate disappeared faster than the email that was supposedly sent. Then came the service department. My husband purchased a used motorcycle from them. Several months later, it developed a problem. He brought it in and explained what he believed was causing the issue. They charged for diagnostics, only to eventually confirm that he was right. Three weeks later, we were told the bike was fixed. Spoiler alert: it wasn't. The exact same issue returned the very next day. Back to the shop it went. We received a repair quote and paid a deposit. When we picked up the motorcycle, the deposit wasn't properly credited. That had to be corrected. Then we got home and reviewed the paperwork, only to discover labor charges that had somehow grown beyond the original quote, along with another diagnostic charge for a problem they already knew existed. At this point, the diagnostics seem less about diagnosing motorcycles and more about diagnosing customer wallets. Communication was equally impressive. I spent an afternoon repeatedly calling the service department. Each time I was transferred and left ringing endlessly. After several attempts, I finally learned that the service department phones weren't even working that day. Apparently everyone knew this except the person being transferred to them. Not once did anyone offer to take a message. Not once did anyone explain the situation. I was simply transferred over and over to a phone system that wasn't functioning. What amazes me most is that nobody is ever responsible. Every issue comes with an excuse, an absent employee, a former employee, or someone else to blame. Accountability appears to be the only thing in the building that is consistently out of stock. One mistake is understandable. Two mistakes are frustrating. Four separate incidents involving money, communication, and service starts looking less like bad luck and more like a business model. We wanted to support a local dealership. We really did. That's why we kept giving them chances. We won't be giving them a fifth.

Made multiple calls to the service department with no calls returned. Filled out an online contact…read moreform and received an email from sales. I finally spoke to service about an insurance estimate, $450 up front to write the estimate. S×S is totalled, so they lost a sale of a new sxs. Edit after Business Manager's response: The bigger issue is the service department not returning calls/online messages. IF my unit was to be placed in your service department for estimate/repair, I would be unable to get updates. I live an hour away, so dropping in to find out isn't an option. I'm currently working with my insurance company on the estimate fee. But, your people not responding to messages yet you were able to respond to a negative review in mere minutes? This speaks volumes about your peoples ideas about service.

Working there is ok, at first. Management adds to your workload as they see fit... without…read morecompensation for the extra work. It could be an entirely new job position they add to your plate, you are expected to do it all. If you ask for compensation, the owner will fire you, and tell everyone you quit. I loved working there, until I realized what everyone warned me about was true. Also, 3 people left within a month of me being fired and everyone was told they quit too. Very toxic work environment as the owner will harass you as well as get other male employees to harass you. Look online for prices before buying from this dealership as pricing is lower online and Harley-Davidson *HD.com* makes dealerships match prices. This is no secret, as we would have customers tell us this when they saw the prices on MotorClothes online compared to in store.

Best mechanics around these parts. Appointments are always kept and usually if you're early they…read moreare ready for your bike.

Took my car to this shop. My car broke down the day after I picked it up. I had to find another…read moremechanic.

Honest, reliable, can repair anything and do it right. Thanks for all the repairs you've done for…read moremyself and my family

Not only did these guys come the next day, they also came to my workplace! My insurance completely…read morecovered the cost. They were super friendly and my windshield looks good as new!

If you own a bike and have not been here, then you need to hang up your leather. This is the 'real…read moredeal' bike shop. Jim, the owner, is a great guy, who is always willing to take time to talk with you. He is also a pretty talented painter.

Jack and his professional technicians did a fantastic job on my 96 Mustang Cobra convertible. I…read moreconsider this car an antique collectable and Jack did everything humanly possible to obtain OEM parts, match the older faded paint and complete the job in a timely manner. I really appreciate what I consider the extra effort he and his staff went through to repair my car. Jack's Quality Collision Repair is now my "go to" shop for any collision work I need in the future. Thanks a Million Jack!!! Ben Brown, Shreveport, La.

Jack is a complete scam artist. I dropped off my Mercedes to have the vehicle estimate done, for a…read moreState Farm claim from another driver hitting me while I was parked. He told me I needed to sign a piece of paper in order for him to look at the vehicle and get some prices but he guaranteed me he wouldn't spend any money until he called me or contacted me first, and said he was backed up for a couple weeks... 2 weeks later he called me and told me that the bumper was repaired and I owed him 1800$ . Lied straight to my face and said I authorized him to make the repairs. Fact is, he saw insurance claim and he jumped on it and took advantage, knowing that what he repaired that State Farm would pay for. So ultimately it was my word against his if I wanted to sue. Also when I went to pick up the vehicle the tires are flat. Battery was dead. The lift gate was in worse condition than it was when I originally dropped off the vehicle. He refused to pick up the phone when I had questions about the type of parts he used. And refused to show me invoices because his office lady said that's how he makes extra money by over charging on parts. Scam artist. Also he is hooked on lortab pain pills and other drugs as well. Ask anyone that knows him since he opened. Never trust this guy with your vehicle or your money. You will regret having to learn the hard way. When I told hi

I came in with a nail in my brand new tire. My car had alerted me but I directed them to the wrong…read moretire. They then proceded to check all the other tires and they found the one with the whole. No charge. I was very pleased!

Been buying tires and other services for as long as I can remember and I'm 75. Family owned…read morebusiness. Best prices and service in NW La.

My husband's Infiniti broke down one evening, so he called Integrity Imports to have it looked at…read more We had it towed there, thinking it was the transmission, which they don't work on, but when they called back he was told it was a dead battery. They completely checked over his vehicle, put in a new battery, and it runs good as new. Honesty was a huge factor in this review.

On December 27th while returning home to Dallas, I experienced an automotive issue (problem…read moreoccurred once before previously in November). Integrity Imports was the closest repair shop. The entire process and experience was a breeze! Courteous, professional, and knowledgeable! I explained what the previous problem was and they went right to it and had it repaired in seconds and the cost was very reasonable! I highly recommend if you reside in the Bossier City-Shreveport area that you consider Integrity for your automotive needs. If you are traveling and find yourself in need of automotive repairs, near Integrity, you are definitely in the right spot! The name alone speaks volumes! I am considering scheduling the repair needed for one of my trips through the area!