We have now given Shreveport Cycles four opportunities to earn our trust. Unfortunately, they seem…read morefar more committed to finding creative ways to charge customers than they are to taking responsibility when things go wrong. The first issue involved a battery core charge. The second happened around Christmas when we purchased merchandise that was advertised with a rebate. We were told the rebate form would be emailed to us. It never was. When we followed up, we were informed the promotion had ended and there was nothing they could do. Apparently the rebate disappeared faster than the email that was supposedly sent. Then came the service department. My husband purchased a used motorcycle from them. Several months later, it developed a problem. He brought it in and explained what he believed was causing the issue. They charged for diagnostics, only to eventually confirm that he was right. Three weeks later, we were told the bike was fixed. Spoiler alert: it wasn't. The exact same issue returned the very next day. Back to the shop it went. We received a repair quote and paid a deposit. When we picked up the motorcycle, the deposit wasn't properly credited. That had to be corrected. Then we got home and reviewed the paperwork, only to discover labor charges that had somehow grown beyond the original quote, along with another diagnostic charge for a problem they already knew existed. At this point, the diagnostics seem less about diagnosing motorcycles and more about diagnosing customer wallets. Communication was equally impressive. I spent an afternoon repeatedly calling the service department. Each time I was transferred and left ringing endlessly. After several attempts, I finally learned that the service department phones weren't even working that day. Apparently everyone knew this except the person being transferred to them. Not once did anyone offer to take a message. Not once did anyone explain the situation. I was simply transferred over and over to a phone system that wasn't functioning. What amazes me most is that nobody is ever responsible. Every issue comes with an excuse, an absent employee, a former employee, or someone else to blame. Accountability appears to be the only thing in the building that is consistently out of stock. One mistake is understandable. Two mistakes are frustrating. Four separate incidents involving money, communication, and service starts looking less like bad luck and more like a business model. We wanted to support a local dealership. We really did. That's why we kept giving them chances. We won't be giving them a fifth.

Made multiple calls to the service department with no calls returned. Filled out an online contact…read moreform and received an email from sales. I finally spoke to service about an insurance estimate, $450 up front to write the estimate. S×S is totalled, so they lost a sale of a new sxs. Edit after Business Manager's response: The bigger issue is the service department not returning calls/online messages. IF my unit was to be placed in your service department for estimate/repair, I would be unable to get updates. I live an hour away, so dropping in to find out isn't an option. I'm currently working with my insurance company on the estimate fee. But, your people not responding to messages yet you were able to respond to a negative review in mere minutes? This speaks volumes about your peoples ideas about service.

I have a bike with a CVT transmission. Clutches began slipping at take off. Talked to them in…read moreperson and got a quote of $350 to fix it. Picked up the bike 10 days later and was handed a bill for almost $800!!! They never called to say the repair would exceed the estimate. I was forced to pay or surrender the bike. But it got worse from there. They botched the job so badly that the bike no longer shifts above 3rd gear unless I switch to "manual mode" and FORCE it to go higher. The bike will only attain 60 m.p.h. in top gear now where it's designed to reach 110 m.p.h. and used to cruise 80 easily. But wait...there's more! When I got it back and rode it home...I parked on the porch and noticed that it now LEAKED OIL to boot!!! I will NEVER take ANY bike back there for any reason nor would I EVER recommend them to a potential customer. I will now have to re-do the job myself. My bike is unusable currently and has been garaged since I got it back from Monkey Barz. Worst repair shop experience of my life...and I'm 65 years old!

Bad experience. Cost more than the estimate. Tried to trade me handlebars for $50 off and I had a…read morenew rear tire when I went in and now I have a slick. I should have gone to Harley but I tried to support a small business and got TRASH service. Would not EVER go again.

As a teenager in 1977, I experienced a debilitating motorcycle accident, which left me with chronic…read morepain and mobility issues. Despite that, after a long healing process, I was able to do many physical things in my life. As my difficulties increased, I did grow into an increasingly sedentary lifestyle. I also have a strong family history of cardiac disease. In my early 40s, I had a heart attack which required bypass repair. I found myself unable to consistently and effectively perform my cardiac rehab workouts. This led me to seek medical assistance. Around 2010 I was referred to an excellent pain specialist who helped me find a balance of medications which would allow me to perform needed tasks without compromising my overall health. It was devastating to me when my doctor died suddenly in 2015. The entire area of pain management was going through a lot of changes at this time, as it continues to. Because I was self-pay (no insurance and too young for Medicare) I had a difficult time getting accepted by another physician. When I did get set up with Dr. Tanga, it proved to be a rewarding physician-patient relationship. We were able to establish realistic objectives based on needs which have evolved over time. I became the primary caregiver during the last years of my parents' lives. My mother died in 2012. I was caring for my father during the time that Dr. Tanga was my physician. During the years that he treated me, Dr. Tanga took a personal interest in the circumstances of my life and that of my father. Our conversations were often centered on how best to utilize pain management to allow me to fulfill the requirements of my life and to be as comfortable as possible. My wife died in 2015. After seeing me flounder emotionally for quite a while, Dr. Tanga encouraged me to seek mental health assistance. This process turned out to be long, often painful, and ultimately rewarding. Besides his interest in my welfare, Dr. Tanga stayed in the loop with my mental health care as well as my other physicians. As he described it to me, pain issues affect and are affected by every aspect of a person's life. I know that it has been the case for me. In addition to the potential benefits, the medications involved usually have side effects and the addictive properties are always a concern. Finding and maintaining the best balance is ideally a team effort between patient, physician and support staff. That was my experience with Dr. Tanga. When it became obvious that my father would not live much longer and that my needs would be changing, Dr. Tanga worked with me to taper down the dosages of my medicines in preparation for transitioning out of pain management. Even after I left his practice, he called several times to check on my progress. I never expected pain management to make me pain free, and it did not. It did give me a level of functionality that would have otherwise been unavailable to me. I am grateful for the extra decade of mobility that it gave me. These days I get around a lot slower, but my need to move faster is much less.

Excellent! This place was exactly what I had been looking for in a lawn mower repair service. The…read moreowner (Melvin) was extremely nice, honest, and his prices were very reasonable. He fixed the problem with my mower in a timely manner too. I highly recommend this place! I am a 100% satisfied customer.