We have now given Shreveport Cycles four opportunities to earn our trust. Unfortunately, they seem far more committed to finding creative ways to charge customers than they are to taking responsibility when things go wrong. The first issue involved a battery core charge. The second happened around Christmas when we purchased merchandise that was advertised with a rebate. We were told the rebate form would be emailed to us. It never was. When we followed up, we were informed the promotion had ended and there was nothing they could do. Apparently the rebate disappeared faster than the email that was supposedly sent. Then came the service department. My husband purchased a used motorcycle from them. Several months later, it developed a problem. He brought it in and explained what he believed was causing the issue. They charged for diagnostics, only to eventually confirm that he was right. Three weeks later, we were told the bike was fixed. Spoiler alert: it wasn't. The exact same issue returned the very next day. Back to the shop it went. We received a repair quote and paid a deposit. When we picked up the motorcycle, the deposit wasn't properly credited. That had to be corrected. Then we got home and reviewed the paperwork, only to discover labor charges that had somehow grown beyond the original quote, along with another diagnostic charge for a problem they already knew existed. At this point, the diagnostics seem less about diagnosing motorcycles and more about diagnosing customer wallets. Communication was equally impressive. I spent an afternoon repeatedly calling the service department. Each time I was transferred and left ringing endlessly. After several attempts, I finally learned that the service department phones weren't even working that day. Apparently everyone knew this except the person being transferred to them. Not once did anyone offer to take a message. Not once did anyone explain the situation. I was simply transferred over and over to a phone system that wasn't functioning. What amazes me most is that nobody is ever responsible. Every issue comes with an excuse, an absent employee, a former employee, or someone else to blame. Accountability appears to be the only thing in the building that is consistently out of stock. One mistake is understandable. Two mistakes are frustrating. Four separate incidents involving money, communication, and service starts looking less like bad luck and more like a business model. We wanted to support a local dealership. We really did. That's why we kept giving them chances. We won't be giving them a fifth. read more

Made multiple calls to the service department with no calls returned. Filled out an online contact form and received an email from sales. I finally spoke to service about an insurance estimate, $450 up front to write the estimate. S×S is totalled, so they lost a sale of a new sxs. Edit after Business Manager's response: The bigger issue is the service department not returning calls/online messages. IF my unit was to be placed in your service department for estimate/repair, I would be unable to get updates. I live an hour away, so dropping in to find out isn't an option. I'm currently working with my insurance company on the estimate fee. But, your people not responding to messages yet you were able to respond to a negative review in mere minutes? This speaks volumes about your peoples ideas about service. read more

They sent me new KTM dirt bike to CA. With locked ECU and without pre-sale inspection. Did not mentioned anything about this. Had to go to local dealer and wasted bunch of time. 3 stars because the initial communication with sales and financial was good and they paid to local dealer for the work. read more

They can sell all the toys but there service department is the worst in America don't expect them to help you if your under warranty. They don't care about holding up your ride for months at a time read more

I drive all the way to Shreveport to get parts and service for my old Polaris, only trust genuine factory parts and let me tell ya, them boys do ya right! ! read more

purchased a new bike and was told to bring it in for a 500 mile first oil change and it was covered. i get here and sign a paper saying the cost is 0.00 and now they say I owe 167$. beware or this scam. read more

After three days of snow and sleet that covered us earlier in the week, I felt like, what better of a warm-up than dreams of an open road in the Summer? Burning down that highway, on no finer machine than an Indian Motorcycle. Oh, it's still a dream, and it will be for quite some time, but at least there's an actual, real-live Indian Motorcycle dealership so very close to me now, it could almost, quite literally be in my own backyard. So dreams can feel like reality once I enter the confines here within. This dealership also sells BMW motorcycles, so there's enough engineering eye candy in every direction here. The sales people here are all quite friendly and helpful. They also sell tons of Indian merchandise and clothing to tide one over til they can throw that cash down on the barrel and get them an Indian Motorcycle for real! Check this place out! Shreveport's lucky to have it! read more

See all

I bought my first Indian here. If I buy another Indian, it will definitely be from them. They're very professional and helpful. They will answer all your questions and help get you into the right bike. read more

What a great store and employees too! Mark was very helpful and Jennifer is ambitious, I knew she was a new employee, but she knew more than I did. I'm not sure why this store is 100% different from the Honda store they own, but it is and I highly recommend these folks! Go elsewhere for your Hondas. read more

I bought a 2018 Suzuki from them. Negotiated my deal by phone and Pat Verdaine was my salesman. When I got there the deal went exactly as they said with no games. I couldn't be happier and will be going back to them in the future. I drove three hours and 40 minutes to get to them but it was well worth it. read more

I could go on for days about how cool these guys are. I couldn't be happier with the service they offer. Jeff and Dean made a life long dream of mine come true and I couldn't be more thankful. read more

Stopped by here on a Friday afternoon, and literally told these guys upfront that I wasn't going to buy a bike because I was moving soon. Spencer was still so helpful and informative. He recommended some models that I haven't heard of before and not once did I feel pressured to buy anything. Would highly recommend this staff to anyone looking to buy. read more

Great shop. My brother in law fell in love with Indian and they helped him get started on the right bike and the right gear! Highly Recommend! read more

Nicest people! Awesome environment and the staff was very helpful! Highly recommend this shop and will definitely be coming back!