Just don't. This is a long, sad story, so be warned…read more
My first encounter with them was for a 2hr move, two movers, moving my one bedroom unit upstairs into a garage space in the same house, to get it away from a flooded basement.
They confirm a 4-6pm move time.
The first moving guy to show up arrives at 5:20pm. Carmella- the receptionist blames it on bad traffic. I get that traffic can be really bad at times, but 1.5hours late and only one guy to start this move??
The first guy admits to me he has never moved before, and is in training. He says it wasn't traffic that made him late, and that he went to pick up his "trainer" who wasn't there.
I had ordered moving boxes and supplies (packing tape and plastic to cover my items) from the company. Guy #1 had the boxes, but no tape or wrapping supplies. Guy #1 calls guy #2 to make sure he picks up the missing supplies.
The second guy shows up at 6:40pm. The second guy brings masking tape (not packing tape) and asks if I have any more jobs for him to book after this one is done, as if he is my contractor.
I call the company up and complain. They send a third guy from the company and he arrives at 7:30pm presumably to make me happy. No blankets laid down, no padding for the bannister, no protection for the floors, carpets or doors.
All done by 9pm. Not quite the 4-6pm appointment I was told.
After they leave, I notice the top of my dresser is scratched up, my dresser drawers won't go back in, I have new dents in my furniture, a black smear on my brand new white couch, and one of the guys laid a humidifier (with water in it) on its side on top of a black cabinet creating the top ply wood and veneer to bubble up. The guys also leaned my head and footboard up against the inside of my garage door, which when opened, deeply scraped up the finish, plus several deep scrapes on the basement door frame.
I take pics of all the items and submit a claim.
They have some guy tell me the scratches on the top of my bedroom dresser, and various dents were already on my furniture before the move, it's my fault the basement door frame is scraped because I didn't allow the guys to take the door off the hinges (I was never asked), and they don't believe my claim (basically accused me of lying), and they have pictures to prove it. They send the pics of my dresser after the movers had removed the mirror (I suspect that's when the scratches on the top were made), and the drawers were already removed (they broke the plastic drawer stops in several of the drawers when taking them out).
Now, the fix. They tell me they don't replace furniture, but are sending a guy to fix the scratches and dents on a Weds, prior to my move back to my unit that weekend. Good. Then they call- have to cancel due to personal issues. Ok. Rescheduled to Friday at 4:00pm. I confirm Friday morning, yes, the furniture restorer is coming at 4pm. Yes. At 3:54pm, I get a call from Carmella, saying traffic is holding up the guy scheduled to come fix my furniture, and he will be 1.5hrs late. This is unbelievable. I am embarrassed to say I lost my sh*T at that point and yelled at Carmella all that was on my mind at the time. This company must think no one has any other obligations!
The guy arrives 1hr late, and tells me, it wasn't traffic, as Carmella claimed, but the rNa movers sent him on another job to fix furniture that was an hour away when his 2nd job cancelled last minute. So who is lying now??
He does a decent job- he fills in, and stains the scratches to blend with the finish. Every piece looks passable, however my black cabinet is non-reparable.
I hesitate to call them again, but the black cabinet is ruined. I will need to replace it.
Thanks for reading this far, and I hope I'm not coming off like some Karen,...definitely not my intent.
Either way- just don't.