I had a good experience with my daughter she was in immense pain and the dentist did his magic…read morequickly and painlessly. The Staff was friendly and I would recommend without any hesitation. UPDATE: though my daughter was helped WARNING: insurance wise they tried to rebill me and kept sending lawyers to me repeatedly so be careful in the finance dept. luckily I have kept my records and payments as well as the insurance info paid so each lawyer saw I was on the right side. Very deceitful so if you come to this place ALWAYS keep your records for years to protect yourself from what happened to me doesn't happen to you. Hope everyone gets to read this and protect yourself and your family from their greed and harrassment.

First impression always matter! These people are rundown and collect teeth like their Abram. I went…read morehere to get my tooth pulled had an appointment for 9:30am walked in and I was told to write my name on the clipboard. I was number 9 on the list, instantly irritated because why do we have an appointment? Next I'm sitting in the waiting area since 9:30 wasn't see until 11:45am the medical assistant came got me and didn't even tell me to take my coat off. Just put the X-ray gown on me and took my X-rays. Put me in the room, didn't clip the towel over me just laid it on my chest and left. The doctor came in the room around 12:00 noon! Mind you I had a 9:30am appointment! He numbed my mouth, told me to wait 5 mins he will be back. I started feeling shaky because I was uncomfortable! It's only one doctor, one medical assistant and a front desk lady. No real structure or workflow. He came back into the room and started pulling my tooth, I told him to stop immediately because I could still feel the pain. He numb me again and again still was feeling the pain while he is tugging on my tooth not gentle enough but rough as if he had somewhere to be ! I told him he hurting. He said well you do have an infection on the tooth and it's going to be painful. I could put you to sleep for $250 like ummmm no if I have an infection why would you pull my tooth without me taking care of the infection first! Diabolical so I am crying from the pain. He like okay I'll send meds and we will resume next week! I was left in the room crying the medical assistant is like okay you can head to the front. As she is setting up the room for the next patient. He was so rough in my mouth just going for it instead of easing my way in. I advise the lady in the front about how rough he was she said did you tell him I said no. My mom asked her what is the next steps because she is the one who recommended me. The front desk lady tells me and my mom I'm being overly sensitive!! Like I'm not in pain! The doctors comes out my mom is speaking to him and he goes I been doing this for years. I said okay but your bed side manner sucks. I wouldn't recommend this place ! They're a money grab for the low income community! It's a hole in the wall, equipment looks rusty!

WOW! Everything is next level at this office. From the aesthetics to the front desk care and of…read morecourse the dental work, this place is top notch. You can tell it's a place where they care about their patient. Best cleaning of my life too, the hygienist Lana is outstanding. Dr. Taft's office is truly magic, and you don't say that about the dentist ... ever.

They charged me $274 for fillings I never got and they refuse to refund me. They also over charge…read morefor typical procedures by orders of magnitude and pressure patients into letting them do procedures that other professionals who work with them recommend against doing. They should be investigated, forced to refund everyone they over charge and be shut down. They also violated HIPAA when they last responded to me in this app, although they've since edited that post to remove the offending comment about my "tooth ache." https://nextdoor.com/p/mggrtYqYDm6C?utm_source=share&slp=&share_platform=10&extras=MjkyMTcwNDg%3D&utm_campaign=1738552262157

Some hospital newbie shattered my tooth and these guys fixed it up nicely. New clerk is a…read moresweetheart. The guy and his assistant were really good. Awesome entertainment while you're getting fixed up. I'm hoping the tooth repair lasts. I'd go back because I had a great experience.

Dr. Bergan and her staff are amazing. I was referred Dr Bergan through an oral surgeon. She took…read moreall my concerns, broke down our approach to fixing all, informed me every step of the way and gave me my smile back. She is gentle, skilled, professional and kind. I highly recommend Dr Bergan to all.

My family and I have been going to Dr.Alina Bergan for many years and we have been so happy with…read morethe care we receive. Her office is warm and inviting, and her staff is kind, knowledgeable and truly caring. We are very grateful and highly recommend this office to everyone.

The whole experience was timely and handled with great care, everyone is extremely helpful and…read moreprofessional. From booking with Maria to getting filings from Dr Stein, everything was seamless and done to perfection!

As soon as you walk in you feel the love. Very friendly and dedicated. I love going to the…read moredentist. Thank you for making us feel at ease. I recommended them to people I know and everyone is happy with their service.

I am submitting this review as a formal record of my experience with Smile Crafters in Cambria…read moreHeights, Queens, and to document a pattern of conduct that raises serious concerns regarding professionalism, patient safety, and compliance with basic healthcare service standards. I previously received dental work from this office that was acceptable. However, my most recent experience demonstrates a significant decline in service quality, staff competency, and operational integrity. 1. Lack of Professionalism and Training The staff displayed behavior that is inconsistent with the standards expected of a licensed dental practice. Employees appeared undertrained, disorganized, and unable to provide accurate information regarding appointments, treatment plans, or follow‑up care. This level of unpreparedness is unacceptable in any medical environment, especially one responsible for patient health. 2. Failure to Respond to Calls, Emails, and Emergencies Repeated attempts to contact the office were met with: Extended hold times Being placed on hold and forgotten Calls being disconnected No returned calls No responses to emails No acknowledgment of urgent or emergency situations A dental provider has a duty of care to ensure patients can reach them for post‑treatment issues, complications, or urgent concerns. The complete lack of communication represents a serious breach of professional responsibility. 3. Lack of Transparency and Accountability At no point did the office provide: Clear explanations Timely updates Proper documentation Any form of accountability for the delays or failures in communication This absence of transparency undermines trust and raises questions about the clinic's internal management and compliance with New York State dental practice regulations. 4. Emotional and Practical Impact As a patient, I was left: Without support Without answers Without access to necessary follow‑up care The experience was deeply disappointing and distressing, especially given that dental issues can escalate quickly without proper attention. 5. Public Safety Concerns Based on my experience, the clinic's operational failures may place other patients at risk. A dental office that cannot reliably communicate, respond to emergencies, or maintain professional standards should be subject to review by the appropriate regulatory authorities. Conclusion My experience with Smile Crafters - Cambria Heights was unprofessional, unsafe, and unacceptable. The lack of training, communication, and transparency demonstrates a systemic problem, not an isolated incident. This review is submitted to: Warn other patients Document the issues for public record Encourage oversight and corrective action No patient should be forced to endure this level of neglect from a licensed dental provider.

New Dentist and practice, great guy. Fair , competent , understanding. Nice office staff.read more

If I could give them zero stars I would have. Completely unprofessional and rude office staff and…read moredentist. They do not answer phones regularly or return calls when messages are left. I showed up for my appointment only to find the office closed, I was never called by anyone to inform me of this or even to reschedule! When I finally reached them over the phone the dentist had an extremely disgusting attitude and it took all the self control I had to not go down to the office and punch her in her rude mouth. To say the least I did not let her touch my mouth and I don't recommend that you do either.

They left me with 2 open root canals. Canceled my appointments 2 weeks in a row an hour before the…read morevisit said dr was sick later came to learn that dr was just not in cuz not enough clients that day. I developed an infection and had to go on antibiotics and they still pushed my root canal completion off a full week after canceling on me an hour before. They also collected payment from my insurance and claimed that they completed the crown and then told me they never ordered it and tried to convince me that I didn't need it. I would be cautious with your care. Dr Griner is very nice very sweet and very caring however the overall experience was terrible my root canal was started in April and has no crown it is now august I have another root canal left undone. I have filed a grievance because the office not responsive and now have to wait who knows how long to get approval from another dentist and wait for my insurance to sort it out with them. Be careful here collect all records be ontop of procedures and make sure you know what's being done etc.

I recently came in as an emergency with a cracked tooth and in severe pain. Dr Griner was so…read morecomforting and pulled my tooth. It was easy, fast and painless! I always had a fear of the dentist but I would recommend Dr Griner to everyone!!! The staff took my plea that this was an emergency to Dr Griner and he fit me right in. I have also used Dr Griner in the past always with the same care.