I have lived in this apartment complex for 7 years. It's…read morequiet, conveniently close to pretty much everything. Friendly neighbors, clean, safe. The best part for me is the relationship I have with the front office manager/team . Heidi has always been so kind, understanding and does her best to help in any way. Jose our maintenance guy is amazing too! These people genuinely care and ensure you have not just an apartment but a home . Take always - need a little TLC here and there. Little more police patrol. *** overall I highly recommend this complex***

Lovely place with lovely people who will help you. Great for a first apartment! The apartments are…read moreclean and we'll maintained. Maintenance is super fast.

I want to say up front that the situation we ran into was honestly a pretty rare set of…read morecircumstances. I'm not suggesting this happens to everyone. I'm sharing it simply because if something unusual like this does happen, it helps to stay very on top of communication. I followed up to get answers, but my biggest concern is that someone older or someone without the time to constantly check in might have a much harder time navigating a situation like this. We lived at Limestone Ranch for about a year and a half, and overall our experience was mixed. The apartments look very nice when you move in. The renovations make them feel modern, which is one of the reasons we chose it. At the same time, the buildings are older underneath those renovations, and that led to some strange maintenance issues. For example, our kitchen sink repeatedly came apart. Our dishwasher also came out of its socket repeatedly. Maintenance was always kind and tried to fix it, but the problems kept returning. One thing that surprised us was the electricity cost. Our one bedroom rent was close to $1,700 a month, yet our electric bill sometimes exceeded $400. Even after we moved out and the apartment sat vacant for two months (which we still paid for according to the lease), the electric bill was still over $200. I'm not sure if this was the provider or the building itself, but being on the third floor likely didn't help. The amenities were decent but sometimes inconsistent. The pool is nice, but there were times we went to swim and I ended up skimming debris out myself. It was also closed for about a month last May because an inspection hadn't been completed in time. The grills by the pool rarely worked. The gym is extremely small, and if two people used the treadmills at the same time it often tripped the breaker and shut both machines off mid-workout. We also dealt with a lot of palmetto bugs in the outdoor hallways and stairwells during humid weather. I understand this can happen in Texas, but it was shocking at first since we weren't originally from the area. Some nights the stairwells were full of them, and a few did make it inside our apartment. We also had a wasp nest on our patio that made the space unusable for quite a while. After waiting weeks for maintenance, we eventually sprayed it ourselves. Packages also became an issue over time. The Luxer One locker system worked well at first, but later we often received delivery notifications only to find the packages missing. At one point the staff had to reorganize everything themselves, which was appreciated, but it happened months after some packages had already gone missing. One of the best parts of Limestone Ranch is the location. It's very close to Costco, other shopping, and the highway, and there's a canal with a walking path nearby that we enjoyed. Where things became difficult was when we had to break our lease due to relocating for work. To be fair, Limestone Ranch does offer lease break options. We spoke with Evan, the assistant manager, and chose the 60-day notice option. We confirmed everything again before submitting notice and were told February would be prorated to around $400 since the lease would end partway through the month. When February arrived, though, we were charged the full $1,700. To keep the account in good standing we had to come up with an additional $400 while the issue was being sorted out. We were then told we also owed another $1,000 because the lease break fee had not originally been charged correctly months earlier. From there, it turned into nearly a month of trying to get answers. The only time anyone reached out was to collect additional charges. Evan told me he would contact corporate and call me back, but I never heard from him again after we paid the additional fees. Both Evan and Mahogany also directed me to contact corporate myself, but when I did they seemed confused and had very little information about our situation. During this time it was also extremely difficult to reach Ebony, the property manager. Calls often went unanswered and I was not put through when I asked to speak with her. After weeks in the dark about our charges, refund, and even our security deposit, I was honestly considering contacting an attorney just to get basic clarification. Even the refund required follow-up from us. I noticed in the documentation it was listed as a check, and I had to ask whether they had the correct forwarding address because it had never been confirmed. I do want to be clear that this review is not meant to reflect negatively on Ebony. Once she became aware of what was happening, she stepped in and worked to correct the billing issue and make sure our refund was issued. She was extremely apologetic and clearly cared about making things right, which I appreciated.

It's that time again--renewal time! And we just wanted to let you know that there's truly nowhere…read moreelse we'd rather be right now, Until we find our house, we are absolutely thrilled to be staying here with a team that genuinely treats us like family and makes sure we are taken care of without a doubt. We wanted to give a special shout-out to a few people who make living here so wonderful, Ebony and Lyle have been absolutely amazing. Evan and Byrd are always friendly and helpful. Kecia and Eric are the newest additions and they've fit right in, The entire team here makes this feel like home. We genuinely love it here, and we are sure anyone else who lives here, or is considering it, will too!

Very clean and fast in attending a problem. They are also very friendly and accepting.read more

We have had nothing but disappointment in this apartment complex. Have been living in this…read moreappartment for 2+ years and it has been miserable. We live on 4th floor and the elevator during thunderstrom went out 3 times in the 1 year period with fixing time more than 2 weeks at one of the times. Currently july 27th 2026, temperatures are more than 100 F and the air conditioning in our unit is broken since 4 days now and they dont have any estimated time for fixing it. There is no direct way to communicate with maintenance team and the resident team in the main office are USELESS they know nothing abiut anything. They are not ready to give back any credit and just keep on increasing price on contract each year. If you are looking to buy in lewisville I HIGHLY ENCOURAGE to stay away from this place.

One reason I love living here is the staff. Our maintenance…read moreman (Arturo) goes above and beyond and he can fix anything ! He is definitely one of the many reasons to live here!

We have lived in numerous apartments over our lifetime, and Oakhaven Apartments is by far the best…read morecommunity we have ever lived in! It is quiet, maintenance is quick and thorough (thank you, Artero), and Cindy and Alex are a joy to work with on any issues, including signing a lease, transferring a lease, etc. We hope to be here for MANY years to come!!!

It's currently 10:04 pm on 9/2/2024. I live on the first floor and it's currently 80 degrees inside…read moremy home while its 81 degrees outside..  I've been living here since June of this year. Crest Manor Apartments They are disorganized and do not communicate effectively internally or externally. My move-in day was delayed because the manager didn't know I was moving in; never mind, I had been working with one of their employees for two months prior and sent all my necessary documents; coincidentally, on move-in day, all records had been "misplaced." Next,  let's discuss the many maintenance issues I've had in the short four months I've lived here. Our dishwasher wasn't spraying; a maintenance employee of Crest Manor told us that's normal because they have low water pressure and that everyone's dishwashers don't work.  Why would you advertise dishwashers as an amenity, but they're not functional? Next, we move to fix the air; again, it's currently 80 degrees in my home, and not because I like it that way. Maintenance has been in my house 5 times to repair my air and thermostat and it's still not working. It's the middle of summer in Texas and my air hasn't ran properly for more than a week. Maintenance men have zero respect for your living spaces. They make a mess once they come in, and it's up to you to clean up after them. It took them two months to fix the air conditioner, and I've only been living here for three months. They just "fixed it" seven days ago, and now it's broken again, and the furnace is leaking in my shower now. I didn't move in with roaches, but somehow, I now have roaches.  I asked a Crest Manor employee to send pest control; over 3 weeks ago. Pest control came at 5 pm and told us he couldn't spray because we would need to vacate the apartment for 4 hrs so it could air out. The was not communicated with us when pest control was requested. Crest Manor never warned us of the protocol. Now it's 3 weeks later and I still see roaches and the pest control is nowhere to be found.  I asked Maintenance to change my filter due to an increase in asthma symptoms since moving in. I watched the Maintenance employee of Crest manor pretend to change the filter and try to leave, and when I said wait, you didn't change it; he apparently couldn't speak English and left.4 months in and my filter still hasn't been changed. Now, let's move on to parking; they have paid and unpaid. But recently they significantly reduced the amount of free parking, forcing you to either park considerably further from your home and walk or pay for covered parking. If your apartment is in certain areas, you won't find parking at all unless you park on the other side of the complex. If you have an unexpected visitor that stays longer than 2 hrs their car will be towed. All gates remain unlocked so peoples cars have been broken into and stolen. Next is Crest Manor staff's overall lack of professionalism and attention to detail.  When you go into the office to speak to an employee, everyone either doesn't speak English or is completely lost, has no idea what's going on, and refuses to speak.  Lastly, they created an Amazon parcel system in which every tenant is charged $10 free. I've been here four months, and not once has Amazon delivered to this specialized parcel system for which I'm being charged. And when I asked about it, they said they couldn't force Amazon drivers to use the system. They charge tenets when they don't even have an enforceable contract with Amazon. All of my packages still come to my door, as well as my neighbor's door. This sounds and feels like theft. If you don't have laundry, don't try to do it on-site; something is always brokenAll in all, I wish I could give this place a zero. Don't waste your time touring it. I will personally help you find a better apartment complex.

Long-time resident. 2 days ago, from 8:45 am onwards, I was waiting outside of the Leasing office…read morefor it to open. I was locked out of my apt., which is the closest one to the Lsg Office. It was raining - bad! I watched as the Office Staff, one by one, slowly trickled into work. At abt 8:50/8:55 am the Tornado sirens went off. I banged on the (Glass) doors time and time again to escape the sideways rain and winds (in a Tee Shirt and sweatpants) and they refused to let me in to literally take cover from a possible tornado! The last worker to arrive (a real kind lady of Asian descent), saw my predicament - dripping wet/ soaked and in need of cover - so she pulled her car underneath the awning and unlocked the Office door for me. When I asked the workers inside (who ALL saw me outside) why they wouldn't let me in during a tornado warning, they chimed that it was 8:57am when I banged on the doors and they weren't open until 9:00am. Yep, he's 3 minutes early so let's deny HIM (literally) shelter from the storm!! (Yep, I'm sure their inhumane decision had nothing to do with my race).

I have had some inconveniences come up with my application, Ava DiGregorio, Leasing Consultant has…read moregone above and beyond to help me process my application. I have nothing but praise for this young lady and hope that she will be a ray of sunshine at this complex for a long time!

On Wednesday, the company called Flavor Finish Resurfacing resurfaced my tub and they did a great…read morejob. The tub looks really nice. I've lived here for 3 years and all of my service requests have been done promptly.

The units are nice and the property is a great place to live. Carolyn is simply awesome. She is the…read moremanager and the maintenance crew is top notch. They have a lot of activities

Do not rent apartment at this place. They can not maintain staffing. They do not handle maintenance…read morerequests in a timely manner. Rent is extremely high for the age and maintenance issues with the buildings. Once you get in you will feel as though you are trapped.

Just be aware and do your homework. Price is not everything. You get what you pay for. Mom in law…read morehad to leave per doctors orders, security deposit was not returned. Unit was left in perfect condition and ready to be leased out next day. Lots of turn over in office, did not trust people there from what i was seeing.

Really clean active adult apartments for 55 and older who want to live on their own but be in a…read moresafe community. I'm visiting my mother in law who just moved in. The halls are not climate controlled so be aware it is hot during the summer months. I was very confused trying to find her actual unit so I can't imagine an elderly trying to find theirs. The elevators are spaced out pretty far and the halls are kinda staggered. One of the 4 elevators is down and has been since Friday, so 3 days. The unit itself is nice and clean and perfect for independent living. There is a small activity pool that is perfect for cooling off or some water aerobics. On each elevator is a large calendar posting activities and trash schedules. There is a small courtyard for walking and sitting. One little niche had a few bookshelves and chairs for relaxing and reading. It is outdoor but covered with a nice breeze flowing through. Overall I think this community is a welcome addition for the 55 and older crowd that are still active.

If you live here, I hope you don't plan on inviting people over because the building numbers are…read moreIMPOSSIBLE to find. They may as well have written them on a piece of paper and stuck it to the wall because that's as about as clear to find than the actual signs they have up. Why spend money on building signs that nobody can see? I'd have rather them just had nothing.

I dont recommend staying here I've lived here for a year and it's at least 2-3 times a month I'm…read moreunable to enter my own home late at night it's almost 10pm and gates are shut down once again for the second time this month cars waiting outside it's a gated community suppose to feel secure and safe but everytime the gates shut down in the front they force the back ones open now anyone can enter

We have lived here for over 7 months, and we couldn't be happier! The staff is the best I have…read moreexperienced in all my years of living at different complexes around the country. The monthly breakfasts, and little notes that they send out are examples of how they treat each person as like they are part of their family. Maintenance quickly answers any service calls, and most importantly, they fix it right the first time. The community director sends out timely information, and they have been working non-stop to make improvements to the property. Until we find our dream home, this is where we are putting out our welcome mat!

I lived on the bottom floor and there were kids above us jumping and running around making loud…read morenoises and throwing trash over the balcony onto my patio.. I respectfully asked them if they could keep the noise down because I do go to work And need sleep... I go back down stairs and now the parents began stumping.. I complained to the main office and they seem to not care. I was paying $2k+ to live like this.... never had an Upstairs neighbor this loud and disrespectfu.