When the storm hit, part of the complex had no hot water, and the staff opened up one unit so that…read morewe could take showers, and the staff kept us continually updated on the progress they were making... They were very helpful and had solutions for the problem... I've lived here for 4 1/2 years and this is the best complex I have ever lived in‼‼

We have lived at IMT Prestonwood since they opened in 2018 and simply said we have no complaints…read moreonly praise. They are Five Star on all levels from leasing to maintenance to ground care to clean hallways to clean parking areas to safety. It takes great people the exceeds in this aspect for sure!

Update 5/2/24: The move in process was seamless. 3 days in I had a concern with loud music and…read morethe community mgr, Reginald addressed it right away. The property gives Boutique luxury hotel vibes While there is some final construction going on, you really can't tell. The team is great and generally quiet. I called maintenance for an issue ( I wasn't sure what exactly) but the maintenance mgr, Gerard arrived within 15 min..assessed the situation and determined it was something to pull in the construction lead, Anthony on. These gentlemen were so professional ( even wore shoe covers to protect my new home). The test of an excellent property and experience is mgmt attention to resident concerns and maintenance professionalism and responsiveness...The Lyle checks both boxes. I love it here. 4/24: Service excellence is so important to me and Rana has been truly amazing. Answering all of my questions so I select the best unit for my needs. The property exceeds my expectations and management attentiveness/responsiveness is an indication of how your living experience will be. I can't wait to call Lyle home this month. Thank you Rana for being so patient send helpful

Negative stars. If I could have the time back I lived here I'd take it in a heartbeat. I've had a…read morerecord of horrible experiences here at the Lyle starting with their leasing agents. Extremely unhelpful, extremely unpleasant, and makes living here a hostile environment which is insane considering this is our home!!!! I've had multiple calls to maintenance to get things fixed. My microwave shorted out, they took 48 hours to fix it in which it is completely crooked and fingerprints everywhere. Photos included. We have also had issues with our units door locking properly. It gets jammed and won't shut so maintenance came and only made it worse by completely screwing in the hinges like a hack job, photos also included. We now have to pull and lock the door at the same time in order for it to catch on the lock. I'd rather fix these things myself if I'm going to end up with this paying over $2,800 a month?? Not to mention trash valet comes whenever they feel like it so all the residents trash is out basically from 4pm till 10pm at night. Making it smell all night of trash and look extremely gross with bags of trash all over the hallways. That's what we get to come home from work to. Stains all over the carpets, smells of must on certain floors, unfinished paint on the walls on floor 4, elevator button to do down from floor 4 also is broken and has been that way for months, reports constantly of packages being stolen, cars being broken into, boots on your car without explanation. This is not LUXURY. There's been centipede problems, mold issues, flea infestations, and management does not fix these issues other than sending an email addressing to the community they are aware and need our patience. lol. I cannot wait to leave this complex and never look back. I wish we never made the decision to live at the Lyle. Would have saved me a lot of money and frustration.

Guest Suite review…read more My son & daughter in law have lived here for several years now. It's a beautiful facility. I'm staying in the guest suite which is a furnished apartment they rent out for the night to the guests of apartment renters. It's our second time staying here. The guest suite is nicely decorated and has just about everything you need. The first time we stayed in the apartment everything was perfect. No complaints. This time around I feel as if there is a lack of a check list to make sure everything is refilled. We were left with one roll of toilet paper. A roll of paper towels that was almost gone. About a quarter of an inch of dish soap. A box of tissues would have been nice but there wasn't one. The hand soaps look as if other guests replaced them. One of them is almost empty. There was a battery operated soap dispenser that I think belongs to the suite but it didn't work. We went to the store and bought toilet paper, paper towels, dish soap and tissues. Towels are provided but for some reason there were no wash cloths. After going to the office they quickly purchased and washed some new wash cloths for us. Lastly the Wi-Fi hasn't really worked for most of our trip. It's always buffering. The first time we stayed it was $100/night and now it's $150/night. $100 is fair. I think the $150 is a bit much considering we had to refill some of the items and housekeeping is not included. It's simply convenient to be staying so close to my family.

Edit in response to the message. Hi Amanda, maintenance has…read morebeen to my apartment 3 times and there is no action/resolution to the mold from AMLI. I was told I'm to clean it, leave my closet door open all the time & purchase dehumidifing products myself, it's not on AMLi that mold grows on my clothes & shoes in my apartment. Regarding the additional charges I was sent an itemized bill with additional utility charges from July & August, that were not on previous bills. The only thing anyone is waiting on is for me to pay the additional money, not to address any issues I have. ......................... There is mold growing in my closet on my clothes & shoes & the head of maintenance tells me it not their problem, it my problem & they can't help with any of it. There is often mold growing on the ceiling vents, that they clean w/alcohol but the guy tells me it's not mold it's just dirt. Who cleans dirt w/alcohol? I had to wash everything & am keeping my clothes in the living room/bedroom with the ceiling fan on so I don't smell like mold when I go out. I am paying over 2K for a moldy apartment. On autopay & last week they send an email threatening legal action over non-payment of rent. Rent was paid but they were late processing pet fees, which they tacked on late fees for. They said they would take off the late fees but still haven't. They also harassed me about my renters insurance- which never lapsed & I sent them the policy info on a few times - I continued to get notices insisting I pay for their insurance policy even though mine is more than adequate. That took 2 phone calls & 6 emails for them to finally drop. I so regret renewing my lease. This place is not worth it.

I want to say up front that the situation we ran into was honestly a pretty rare set of…read morecircumstances. I'm not suggesting this happens to everyone. I'm sharing it simply because if something unusual like this does happen, it helps to stay very on top of communication. I followed up to get answers, but my biggest concern is that someone older or someone without the time to constantly check in might have a much harder time navigating a situation like this. We lived at Limestone Ranch for about a year and a half, and overall our experience was mixed. The apartments look very nice when you move in. The renovations make them feel modern, which is one of the reasons we chose it. At the same time, the buildings are older underneath those renovations, and that led to some strange maintenance issues. For example, our kitchen sink repeatedly came apart. Our dishwasher also came out of its socket repeatedly. Maintenance was always kind and tried to fix it, but the problems kept returning. One thing that surprised us was the electricity cost. Our one bedroom rent was close to $1,700 a month, yet our electric bill sometimes exceeded $400. Even after we moved out and the apartment sat vacant for two months (which we still paid for according to the lease), the electric bill was still over $200. I'm not sure if this was the provider or the building itself, but being on the third floor likely didn't help. The amenities were decent but sometimes inconsistent. The pool is nice, but there were times we went to swim and I ended up skimming debris out myself. It was also closed for about a month last May because an inspection hadn't been completed in time. The grills by the pool rarely worked. The gym is extremely small, and if two people used the treadmills at the same time it often tripped the breaker and shut both machines off mid-workout. We also dealt with a lot of palmetto bugs in the outdoor hallways and stairwells during humid weather. I understand this can happen in Texas, but it was shocking at first since we weren't originally from the area. Some nights the stairwells were full of them, and a few did make it inside our apartment. We also had a wasp nest on our patio that made the space unusable for quite a while. After waiting weeks for maintenance, we eventually sprayed it ourselves. Packages also became an issue over time. The Luxer One locker system worked well at first, but later we often received delivery notifications only to find the packages missing. At one point the staff had to reorganize everything themselves, which was appreciated, but it happened months after some packages had already gone missing. One of the best parts of Limestone Ranch is the location. It's very close to Costco, other shopping, and the highway, and there's a canal with a walking path nearby that we enjoyed. Where things became difficult was when we had to break our lease due to relocating for work. To be fair, Limestone Ranch does offer lease break options. We spoke with Evan, the assistant manager, and chose the 60-day notice option. We confirmed everything again before submitting notice and were told February would be prorated to around $400 since the lease would end partway through the month. When February arrived, though, we were charged the full $1,700. To keep the account in good standing we had to come up with an additional $400 while the issue was being sorted out. We were then told we also owed another $1,000 because the lease break fee had not originally been charged correctly months earlier. From there, it turned into nearly a month of trying to get answers. The only time anyone reached out was to collect additional charges. Evan told me he would contact corporate and call me back, but I never heard from him again after we paid the additional fees. Both Evan and Mahogany also directed me to contact corporate myself, but when I did they seemed confused and had very little information about our situation. During this time it was also extremely difficult to reach Ebony, the property manager. Calls often went unanswered and I was not put through when I asked to speak with her. After weeks in the dark about our charges, refund, and even our security deposit, I was honestly considering contacting an attorney just to get basic clarification. Even the refund required follow-up from us. I noticed in the documentation it was listed as a check, and I had to ask whether they had the correct forwarding address because it had never been confirmed. I do want to be clear that this review is not meant to reflect negatively on Ebony. Once she became aware of what was happening, she stepped in and worked to correct the billing issue and make sure our refund was issued. She was extremely apologetic and clearly cared about making things right, which I appreciated.

It's that time again--renewal time! And we just wanted to let you know that there's truly nowhere…read moreelse we'd rather be right now, Until we find our house, we are absolutely thrilled to be staying here with a team that genuinely treats us like family and makes sure we are taken care of without a doubt. We wanted to give a special shout-out to a few people who make living here so wonderful, Ebony and Lyle have been absolutely amazing. Evan and Byrd are always friendly and helpful. Kecia and Eric are the newest additions and they've fit right in, The entire team here makes this feel like home. We genuinely love it here, and we are sure anyone else who lives here, or is considering it, will too!

We have been very pleased with our first four months at The Lexington at Valley Ranch. We moved…read morehere from out-of-state and had to do much of the final preparations via phone and email, and everything was taken care of easily and properly. The front office folks are very friendly and responsive to helping with receiving packages for us or responding to maintenance requests. The only issue we had so far was a dishwasher motor issue that was beyond their control, and they fixed it the same day we put the request in. The construction of the units is great, and noise from neighbors above, below, and around us has not been an issue as it can be with some newer units made of thin walls. The surrounding area is great and has all the amenities you could want without the feeling that you are in the middle of everything. The surrounding residential area is very safe and quiet. Overall, we are very happy with our decision to move here. We definitely feel that we get our money's worth.

No security. They collect money for paid parking and valet for trash. No tow signs up…read more Several times a month your trash is missed. The trash dumpster stays broken. People park in your paid spot and no one enforce the rule to make them move out of your spot. I've called the police they said these apartments are not on the list and no parking signs are up anywhere. I put all of this in writing to the office staff and nothing has been done. Mostly Middle East residence and there is dozens of people in the same apartments. They make the garage into a sleeping area. They park in handicap so the handicap has no where to park. They have one maintenance person that is EXCELLENT. His name is Eric. I've been here 3 years and they gone down. It's unbelievable that these apartments are so unkept in this area with the rent they charge. Don't look at the name Lexington. Very deceiving. Please come and see and asked the above questions before you rent here

Hi Briargrove Team,…read more Thank you so much for taking care of the maintenance issues I've had since moving in. The team has been very responsive, quick, and efficient. Everything has been handled promptly and with care, and I really appreciate how clean and thorough the work has been. All of the issues I reported have been resolved, and I'm grateful for the great support. I Highly Recommend - A Place I Call Home

From the start it was a mess up.. moved in sink was filled with piping debris or something. It and…read morethey didn't clean that up before my . Refrigerator leaving puddles on the kitchen floor. AC was not cooling my apartment. does not work in the primary bedroom and it's a one bedroom apartment. The window literally had stained condensation as to where you can't see out the window. I asked and the repair team put cardboard in my window for five days to come back to install a window that flew out on a stormy rainy night that soaked my bed my floor and the next morning to get cardboard reinstalled. To follow up with that they water off for hours out of the day at least three times a month every other month another problem my water pressure wasn't working as to where I wasn't receiving hot water for at least two months or more wasn't really keeping track. Mind you when I put in these request to fix my apartment. I make sure I put do not enter my unit without my presence, but they do anyways and then say sorry afterwards but maintain entering. One maintenance guy entered while knocking didn't even give me a chance to get up to respond like just because I have a my apartment. Doesn't mean use it. The wall walls are hollow as I can hear my neighbor talk on the phone from my restroom. Not to mention I have multiple noise complaints even received when when I wasn't even home. I could go on.. beware before you lease here.

Unacceptable Handling of Mold Issue by Management…read more I am extremely disappointed with the way management handled a serious mold issue in our building. After expressing health concerns and raising the alarm about the presence of mold, my concerns were completely dismissed. No one conducted a thorough check of the surrounding units despite the close proximity of the affected area. What's worse, management initially denied that there was any mold problem at all--only for a sign to be quietly posted acknowledging the issue... and then mysteriously removed shortly after. This reeks of a cover-up and shows a complete lack of transparency and concern for resident safety. Instead of taking proactive steps to protect residents and communicate clearly, management chose to ignore, deflect, and mislead. This is not only unprofessional, but dangerous. Residents deserve honesty, accountability, and a healthy living environment--none of which were provided in this situation. Management came in two weeks later and checked water and left a message there is no leak and never completed a test for mold spores in the home. Not safe to live in the building. Stay away.

I typically don't leave reviews on anything, but I will say my experience here has been perfect…read more Upon viewing the apartments I was welcomed with patience and kindness. Unlike other apartments, they genuinely made me feel like they wanted me here without seeming pushy or trying to just have my business. The community at this complex is incredible. Huge shoutout to Griffin and Christina, who both made sure all my concerns were answered and resolved by move in day. They went above and beyond for me and I couldn't be happier with the service. Anyone looking for a great apartment, I would absolutely start here

I don't live at the property yet but I signed a lease at the end of February with Greystar to move…read moreinto the townhomes in April. They never told me they would no longer be managing the property and a couple days ago I received a call from Audri with the new management company for the property Willow Bridge, who was also surprised I was never informed. I was anxious, worried & upset not knowing what kind of changes there could be but Audri worked tirelessly for 2 days to make sure my unit is exactly what we were looking for, took pictures and sent them to me, communicated with me often throughout those 2 days to keep me informed & made things right when they found an error(s) on my lease. She has put my mind at ease that this property is in very good hands & turned me around from no longer wanting to move in to being very excited & comfortable to move in as I know we will be in good hands!

I lived here for 1 year there was constant flooding in my place whenever it rained and visual water…read moredamage and mold .. I'm an experienced water remediation technician so I know how serious this stuff can be .... called the office a number of times about the issue and was ignored over and over again to the point where everyone in my house was getting sick and had to bring my own drying equipment and anti-microbial spray to take care of my unit because management was too cheap to have anyone come in and take care of the issue... on top that the previous tenants even came over and warned us of the same issue.... and I'm not going to even touch on the bug issue in this unit and several others, this is by far the worst property I've ever rented from and im more than happy to announce I'm moving out of this Hell hold!!!!!!!

This property was like a great looking lady .... beautiful on the outside and ugly on the inside. I…read morehave lived here for 5+ years and the 'BabySiters' (managers) keep getting worse. The hot water has now been off for over 3 days. The work out and pool areas are not well kept .... I think you get the picture. Tucker O.

Don't listen to this lady below me. She has one review and literally is complaining that…read moremaintenance is fixing the roof. Like I mention, maintenance and management care as they invest back in their property. They are currently fixing the roof. Yes, it's an inconvenience for some people, but that's not management fault. They email and leave a paper note on the door stating they will be doing repairs. And as far as crime there is 0 crime here. Literally rich area next to the bent tree country club. Idk if she is just bitter or tired, but don't listen to her. It's people like her who only have one "negative review" because of a minor inconvenience. Instead leave good reviews for businesses. Come check them out. It's quiet, good area, management literally invests in everything new, and no crime whatsoever. Been here two years and never lock my apartment. Best place to live. Spacious, quiet, great pool, and nice neighbors. Sorry you work until late. Not managements problem. Bitter lady. In fact, we need less people like you in the neighborhood. Please feel free to leave anytime.

We lived at Mansions at Sunset Ridge for 2 years and had a major pipe burst/flooding incident…read moreduring the freeze that affected our garage, stairs, and secondary bedroom. Maintenance and contractors were in and out repeatedly with wet muddy boots during repairs, and I proactively documented the resulting carpet issues with management in writing months before move-out specifically so we would not later be blamed for damage caused by the repairs and flooding. Despite that, after move-out we were charged over $800 for "75% carpet replacement" based on alleged "pet odor." The photos they later provided were primarily of the exact same stair and secondary bedroom/closet areas previously impacted by the flooding and contractor traffic I had already documented with management back in February. What frustrated me most was that management never meaningfully addressed those concerns at the time, but later used those same affected areas as justification for replacement charges. We also retained move-out video documentation of the apartment condition. I understand apartments need to handle legitimate damages fairly, but charging tenants for carpet replacement tied to areas previously affected by flooding and repair activity after those conditions were already reported to management in advance feels unreasonable and extremely disappointing. I would strongly encourage future tenants to: * document EVERYTHING in writing, * save move-in and move-out videos, * and immediately report any maintenance-related damage or flooding issues. (Not that they care since it's a scam they run. I saw reviews like this before I moved in but decided to risk it. Bad idea). I am including pictures of the closet and stairs they claim is damaged with per odor. Mind you this is the carpet that was damaged by the pipe busting and contractors tracking in mud yet it's somehow pet related?

I've seen a lot of negative reviews about this apartment community, but my personal experience has…read moreactually been very positive. I've truly enjoyed living here. Maintenance has been incredibly responsive and has taken care of every issue I've had quickly and efficiently, which I really appreciate. The front office staff has also been consistently helpful, responsive, and pleasant to interact with. The community itself feels safe, and I've had a great overall experience with the environment and neighbors. My only wish is that there was valet trash service, as the trash areas can be a bit far depending on where you live. Overall, I really enjoy living here and have had a great experience.