I have lived in this apartment complex for 7 years. It's…read morequiet, conveniently close to pretty much everything. Friendly neighbors, clean, safe. The best part for me is the relationship I have with the front office manager/team . Heidi has always been so kind, understanding and does her best to help in any way. Jose our maintenance guy is amazing too! These people genuinely care and ensure you have not just an apartment but a home . Take always - need a little TLC here and there. Little more police patrol. *** overall I highly recommend this complex***

Lovely place with lovely people who will help you. Great for a first apartment! The apartments are…read moreclean and we'll maintained. Maintenance is super fast.

I recommend working with Mickey and the staff. They have made the experience wonderful and…read moreenjoyable.

Worst apartment I have ever lived in. Only moved in 2 weeks ago and absolutely appalled. Upon…read moremoving in, the apartment was absolutely filthy. Cabinets splattered with food, dirt and debris all over the floors, bathtub looked dingy and gross. Multiple nails left in the walls from previous tenant, scratch marks all over the hardwood floor. We complained to the office about the state of the unit, they replied by saying "multiple tenants have complained about the move in clean". They sent house keeping back to "fix it" and the cleaners looked around and said "what's wrong with it?". There have also been bugs in my unit since arrival. I have had 2 separate pest sprays since moving in. The office tells me "pests are normal in apartments". This week, I come home to my kitchen light fixture shattered on the floor with water falling from the ceiling. I immediately notify the office at 8:30AM and maintenance comes to my apartment and cut 2 large holes in my ceiling. Plumbers do not come to stop the leak until 5:30PM. Less than a day later, the leak begins dripping again all over my kitchen. I once again call the office about this and they let 24 hours go by without sending the plumbers back out. I am concerned about mold. They are attempting to put a band aid fix on a very large problem. The office offers to move me into a different unit, they show me 3 "move in ready units" that are available. One reeked of cigarette smoke and the other 2 had dead roaches scattered throughout. These apartments are charging top dollar for less than acceptable units and customer service.

Very clean and fast in attending a problem. They are also very friendly and accepting.read more

From the owner: The Mill Old Town sets the stage for incomparable living with progressive features and…read moresophisticated design elements, all set within a quintessential neighborhood that is next door to Lewisville’s historic downtown. Enjoy sips of craft whisky, world-class barbecue, and concerts on the Plaza, just a few of the offerings available right outside your door. With easy access to Purnell and Mill Street, you are never far from all the shopping, dining, and entertainment nearby Dallas has to offer. Escape to Bendt Distilling Co. or spend time exploring Old Town Aquatic Park knowing unapparelled rest and relaxation is waiting for you at home.

One reason I love living here is the staff. Our maintenance…read moreman (Arturo) goes above and beyond and he can fix anything ! He is definitely one of the many reasons to live here!

My time at Oakhaven so far has been nothing short of amazing! They have been so awesome and helpful…read moreduring my time with them. The property as a whole is always so well kept and very clean. All of the staff are very friendly, from front office to maintenance! Moving here has truly been a blessing.

It's currently 10:04 pm on 9/2/2024. I live on the first floor and it's currently 80 degrees inside…read moremy home while its 81 degrees outside..  I've been living here since June of this year. Crest Manor Apartments They are disorganized and do not communicate effectively internally or externally. My move-in day was delayed because the manager didn't know I was moving in; never mind, I had been working with one of their employees for two months prior and sent all my necessary documents; coincidentally, on move-in day, all records had been "misplaced." Next,  let's discuss the many maintenance issues I've had in the short four months I've lived here. Our dishwasher wasn't spraying; a maintenance employee of Crest Manor told us that's normal because they have low water pressure and that everyone's dishwashers don't work.  Why would you advertise dishwashers as an amenity, but they're not functional? Next, we move to fix the air; again, it's currently 80 degrees in my home, and not because I like it that way. Maintenance has been in my house 5 times to repair my air and thermostat and it's still not working. It's the middle of summer in Texas and my air hasn't ran properly for more than a week. Maintenance men have zero respect for your living spaces. They make a mess once they come in, and it's up to you to clean up after them. It took them two months to fix the air conditioner, and I've only been living here for three months. They just "fixed it" seven days ago, and now it's broken again, and the furnace is leaking in my shower now. I didn't move in with roaches, but somehow, I now have roaches.  I asked a Crest Manor employee to send pest control; over 3 weeks ago. Pest control came at 5 pm and told us he couldn't spray because we would need to vacate the apartment for 4 hrs so it could air out. The was not communicated with us when pest control was requested. Crest Manor never warned us of the protocol. Now it's 3 weeks later and I still see roaches and the pest control is nowhere to be found.  I asked Maintenance to change my filter due to an increase in asthma symptoms since moving in. I watched the Maintenance employee of Crest manor pretend to change the filter and try to leave, and when I said wait, you didn't change it; he apparently couldn't speak English and left.4 months in and my filter still hasn't been changed. Now, let's move on to parking; they have paid and unpaid. But recently they significantly reduced the amount of free parking, forcing you to either park considerably further from your home and walk or pay for covered parking. If your apartment is in certain areas, you won't find parking at all unless you park on the other side of the complex. If you have an unexpected visitor that stays longer than 2 hrs their car will be towed. All gates remain unlocked so peoples cars have been broken into and stolen. Next is Crest Manor staff's overall lack of professionalism and attention to detail.  When you go into the office to speak to an employee, everyone either doesn't speak English or is completely lost, has no idea what's going on, and refuses to speak.  Lastly, they created an Amazon parcel system in which every tenant is charged $10 free. I've been here four months, and not once has Amazon delivered to this specialized parcel system for which I'm being charged. And when I asked about it, they said they couldn't force Amazon drivers to use the system. They charge tenets when they don't even have an enforceable contract with Amazon. All of my packages still come to my door, as well as my neighbor's door. This sounds and feels like theft. If you don't have laundry, don't try to do it on-site; something is always brokenAll in all, I wish I could give this place a zero. Don't waste your time touring it. I will personally help you find a better apartment complex.

Long-time resident. 2 days ago, from 8:45 am onwards, I was waiting outside of the Leasing office…read morefor it to open. I was locked out of my apt., which is the closest one to the Lsg Office. It was raining - bad! I watched as the Office Staff, one by one, slowly trickled into work. At abt 8:50/8:55 am the Tornado sirens went off. I banged on the (Glass) doors time and time again to escape the sideways rain and winds (in a Tee Shirt and sweatpants) and they refused to let me in to literally take cover from a possible tornado! The last worker to arrive (a real kind lady of Asian descent), saw my predicament - dripping wet/ soaked and in need of cover - so she pulled her car underneath the awning and unlocked the Office door for me. When I asked the workers inside (who ALL saw me outside) why they wouldn't let me in during a tornado warning, they chimed that it was 8:57am when I banged on the doors and they weren't open until 9:00am. Yep, he's 3 minutes early so let's deny HIM (literally) shelter from the storm!! (Yep, I'm sure their inhumane decision had nothing to do with my race).

I have had some inconveniences come up with my application, Ava DiGregorio, Leasing Consultant has…read moregone above and beyond to help me process my application. I have nothing but praise for this young lady and hope that she will be a ray of sunshine at this complex for a long time!

On Wednesday, the company called Flavor Finish Resurfacing resurfaced my tub and they did a great…read morejob. The tub looks really nice. I've lived here for 3 years and all of my service requests have been done promptly.

The units are nice and the property is a great place to live. Carolyn is simply awesome. She is the…read moremanager and the maintenance crew is top notch. They have a lot of activities

Do not rent apartment at this place. They can not maintain staffing. They do not handle maintenance…read morerequests in a timely manner. Rent is extremely high for the age and maintenance issues with the buildings. Once you get in you will feel as though you are trapped.

Just be aware and do your homework. Price is not everything. You get what you pay for. Mom in law…read morehad to leave per doctors orders, security deposit was not returned. Unit was left in perfect condition and ready to be leased out next day. Lots of turn over in office, did not trust people there from what i was seeing.

Really clean active adult apartments for 55 and older who want to live on their own but be in a…read moresafe community. I'm visiting my mother in law who just moved in. The halls are not climate controlled so be aware it is hot during the summer months. I was very confused trying to find her actual unit so I can't imagine an elderly trying to find theirs. The elevators are spaced out pretty far and the halls are kinda staggered. One of the 4 elevators is down and has been since Friday, so 3 days. The unit itself is nice and clean and perfect for independent living. There is a small activity pool that is perfect for cooling off or some water aerobics. On each elevator is a large calendar posting activities and trash schedules. There is a small courtyard for walking and sitting. One little niche had a few bookshelves and chairs for relaxing and reading. It is outdoor but covered with a nice breeze flowing through. Overall I think this community is a welcome addition for the 55 and older crowd that are still active.

If you live here, I hope you don't plan on inviting people over because the building numbers are…read moreIMPOSSIBLE to find. They may as well have written them on a piece of paper and stuck it to the wall because that's as about as clear to find than the actual signs they have up. Why spend money on building signs that nobody can see? I'd have rather them just had nothing.

I dont recommend staying here I've lived here for a year and it's at least 2-3 times a month I'm…read moreunable to enter my own home late at night it's almost 10pm and gates are shut down once again for the second time this month cars waiting outside it's a gated community suppose to feel secure and safe but everytime the gates shut down in the front they force the back ones open now anyone can enter

I lived on the bottom floor and there were kids above us jumping and running around making loud…read morenoises and throwing trash over the balcony onto my patio.. I respectfully asked them if they could keep the noise down because I do go to work And need sleep... I go back down stairs and now the parents began stumping.. I complained to the main office and they seem to not care. I was paying $2k+ to live like this.... never had an Upstairs neighbor this loud and disrespectfu.

Absolutely terrible experience living here. We were given limited choices by our relocation company…read moreregarding apartment buildings to choose from and unfortunately this was a bad decision. The two saving graces were that 1) we only had to be here 3 months while our house was finishing construction and 2) the maintenance team was very responsive. Hence the 1 star. 1. This building must be 100 years old. It is so outdated and it shows. 2. Maintenance. Upon moving in (literally the moment we walked in) the master bathroom had a leak. We had to call maintenance, who came that evening and fixed it but not before stepping in our bathtub with his dirty shoes and leaving the mess behind. Every other week our sink or bathtub was clogged. Within one week, we had light bulbs go out. Not to mention the beds that detached from the headboards. Let's not even talk about the safety hazard this poses with two young kids. 3. Pests. We found a freaking LIZARD one day. We had so many flies that it felt like they were manifesting out of nowhere. Then we had spiders. And keep in mind, we are CLEAN people. Like very clean, so this wasn't due to our living style. Upon moving in the first thing we noticed were two nests of some type right outside our apartment door. One appeared to be a termites nest. So these pests were all living outside our apartment and probably scurried in any opportunity they got. 4. Kitchen Utensils. There is absolutely no way the utensils were from anywhere but the dollar store. I'm not exactly expecting KitchenAid utensils but I'm paying $146/day, which comes out to almost $5K PER MONTH. So yes I do expect something better than the dollar store. See picture of pizza cutter that broke the first time we used it. 5. Cleanliness. The apartment appeared fairly clean when we moved in. When we moved a bed there was even a little sign under the bed that said "yes we clean under here too!" And then in the family room we lifted up the rug and it was a dust fest under there. See pictures. So gross. 6. Neighbors. This is the kind of place where people literally have nothing better to do than complain because your trash can wasn't inside your apartment before 9 am. So there's that. I would never live here again nor would I recommend this place to anyone.