There is no need for resolution. I have resolved the issue as I purchased a water heater from…read moreLowe's. The heater was delivered the morning after the purchase. Yep, they delivered it in the snow. Perhaps the best resolution would be that Home Depot create an in house delivery service. It is apparent that the outsourcing the delivery of your product is not working for you.

Bought a refrigerator, delivery was bungled and then the delivery warehouse canceled the…read morerescheduled delivery without informing the store. Store was very complacent about letting the delivery know about the unauthorolized cancelation! It is a shame that a national store can be this cavalier with customer time and money.

Location - fantastic , large amounts of shopping and dining in walking distance either direction…read more Parking - tons of easy access parking Hours - universal Bed Bath & Beyond hours Staff- friendly Selection - a few items on my list were not available at this location, however the store is well stocked and clean Prices - standard Kid/family friendly - yes

I came in looking for my pillows and only to fine you decided not to sell them because of politics…read more You allowed your selves to turn away 70 million consumers. What a bad business decision. I will be canceling my credit card and no longer be buying from any of your stores or online.

Furminator brush: Bad product…read moreBad Service No help from Chewy.com Hiding their identity from the public A $40 brush broke, I hadn't even used it that much. So all of the talk of this being a great product, throw that out the window. I bought it through Chewy.com. They were of no help. Trying to locate "furminator," which is the brand name of their product, I could not find it with any rating entity!!! I then saw the name, simply put as furminator.com. To make a yelp complaint, I had to look further to see that they are listed as spectrum products. Even further research on the Yelp site did I find that it is actually listed as Tetra-Spectrum Brands. Are they hiding behind all of these layers? I think so. After all, there are only THREE reviews for them on Yelp. How can a company of this size only have THREE REVIEWS?!?!?!?!?!?

i contacted this company regarding a product purchase. the product, a FURminator dog comb is a…read moreSUPERB product, we got a lot of regular use out of it. a mechanism designed to clear the comb of accumulated hair broke, and so, i contacted this company. with verification the product was legitimate, they promised to send a replacement comb, no charge. that is absolute A-1 service!!! their attention and action has solidified my relationship with their product line and i will not hesitate to purchase more of their products in the future. good business practices promotes more good business.

What a great furniture-shopping experience. I usually buy from Grand, but this was the first time…read moreat the Christiansburg location. Brian is extre knowledgeable and went above & beyond to help me find just the right furniture. Delivery was on time as promised in just a few days. The delivery guys were very nice and did an excellent job! I will buy from there again when the need for furniture arises! Thank you Brian & Grand Furniture!

I had a chair that needed to be repaired that was still in warranty so I contacted the…read moreChristiansburg, VA store. I received a call back from the manager, Nathan to discuss what was wrong. He quickly set into motion an appointment for the technicians to come to my house to fix the chair. Nathan was a pleasure to work with. He was very friendly, courteous and cared about getting this fixed. I would highly recommend Nathan and his store for anyone looking to purchase any furniture. Marisa

I purchased a Riccar R30D and I love it! All the features I could ever want - edge cleaning,…read morelights, 6 levels of cleaning from shag to bare floor, adjustment of suction on tools, a LONG CORD, extension wand, attachments, light weight. It's not self-propelled but it's not heavy and the Tandem Air suction nicely pulls it along. After 15 years of a bagless top of the line vacuum, I was surprised at the benefits of a bagged vacuum - no more spilling the contents of the cup when emptying it, no more leaks between parts spewing dust particles. I had not heard of Riccar before but Brian, Taylor, & Keith showed me the video of the factory in Missouri and the machine they themselves made. Since the machines are made in small batches, I had to wait for 2 weeks for my machine. In the meantime, they had a loaner Miele that they let me use. The warranty/maintenance plan on the Riccar is top notch. Made in America, great machine, great warranty, and above all FIRST RATE CUSTOMER SERVICE!

The repair service is really a resale business. It's an attempt to get you buy someone else's…read moreabandoned vacuum. The repair guy is really off putting. You feel like he is telling you a lie from the moment he starts talking.

Your customer service is horrendous! If your goal is to be…read morean active repellent of business growth- BRAVO! Mission accomplished! Either the three ladies behind the counter were not feeling like working OR they arrived on the brooms promoted on all your Halloween section at the store's entrance. Either way, VERY disappointing. I will not be shopping at this location again.

From the owner: For over 20 years, we've created the scents that make you smile. Whether you're shopping for…read morefragrant body lotion, shower gel, or the world's best 3-wick candle, we have hundreds of quality products perfect for treating yourself or someone else. Our store associates are ready to help you put together the perfect gift or find the perfect scent for you or your home.

I came through here before a movie next door to kill some time and to check out their big "annual"…read moresale. The sale typically offers a large discount on some of their lotions, soaps, etc. The store wasn't too busy although there were a few people strolling around. They tend to put everything into giant bins & label above what the prices would be. I found a specific set of items that had no prices on them. At all. I had to flag down a clerk to find out that they still wanted $2 for a small bottle of lotion. The store is smaller so you won't find a ton of inventory of larger stores but sometimes benefits that it won't be sold out.

I had the worse experience in your store yesterday. I went to your store in Christiansburg to just…read moredo an exchange. Body cream , lotion just for a different scent. The cashier was very loud with the fact that I returned some items and that I didn't have receipt and also that some of my fragrances were old. All of my fragrances were brand new and never used. By this time she had everyone that was in line and that was working the registers looking at me. Someone else came to help her. And asked the person that helped her isn't it okay to exchange as long as it's lotion for lotion or body cream for body cream? She stated yes. Beverly preceded to say "you people always get offended"! I asked her "what do u mean by you people"? She ignored me and preceded to argue with me saying y'all are always get offended. She went on to help another customer and was still fussing about the entire situation that she made with my exchange. I could have easily argued with her as she continued to go on and on until I left. But I chose not too. Her name is Beverly at the store in Christiansburg. Horrible customer service. The statement " you people" in the world we live in wow. It shows that the country still have a lot more work to do. We should all be treated equal, regardless of race, gender, etc. I don't think I will ever go back to this store again. I hope that you realize how people like Beverly can make your company look. It's not good at all.