Excellent service! Every employee was nice and helpful. They did not have the size we needed in…read morestock but ordered it immediately and had it shipped to the store in under a week. Will definitely continue to shop at this location.

Terrible customer service. Terrible selection in store. For prices being so ridiculously high you'd…read morethink you'd get some customer service but it's awful.

I placed an order from this company online on Cyber Monday like 10 or 11pm and on Tuesday morning I…read moretried to cancel by email with any response until some how after it was shipped it was too late to cancel three days later, because it was already shipped, even though I could see it hadn't sent out for shipping yet until the 4th day. I ordered a Northface jacket that I'm not sure was authentic.......I took pictures.....so yet to see if I get a refund. It says in store credit only on the website. The package that received did not include return instructions at all. Will update later after I see what happens with my refund. Not Happy at all this was a gift for my grandson.

We had problems with paying. we unfortunately payed two times. they said they will help us if this…read morehappend. we have never heard from them. very bad services.

Well managed store and pharmacy--happy customer for years.read more

very disorganized. If you call in two prescriptions, they will never be ready on the same day. so,…read moreplan on several trips. Pharmacist is rude. Only go because close and drive through.

Came here to get pink hair dye after several failed attempts, and the staff was extremely friendly…read moreand knowledgeable and told us some extremely valuable advice. Will come back here for sure - between the service and large, diverse inventory, they beat Ulta for sure.

I don't like being followed around a store when I shop. This happens with one employee Every time…read more I get bored on my lunchbreak and walk around. I always buy something, more often than not, I don't leave without spending at least 45 bucks each time. Now, lunch break, I'm dressed professional. If I wanted to steal, it wouldn't be here. You see me in here all the time spending money on pointless bullshit. Please stop coming around the corner every 5 minutes asking if I need help, and watching my every fucking move. I'm not stealing. I always spend money.

I was visiting my sister in Roanoke and she told me about these amazing boutiques. I was excited to…read morestop in Bittersweet. They had cute clothes but I did not like how I was being treated. For starters they were watching me like a hawk when I was trying dresses on. Once I was done, I decided to be helpful and put the clothes back. After I did that, one of the workers asked me where I put the clothes. I told her I put them back, and then she proceeded to check all the pieces that I tried on. Then as I was leaving, they called me back in asking where I put the one dress because they could not find it. I walked right in and found it in 30 seconds and I felt like I knew the store better than the employee. I understand that they have a job to do and have to make sure people do not steal but I felt judged the moment I walked in. I felt like I was accused of stealing and if they are so worried about people stealing then put sensors on their clothes. The only reason I gave it 3 stars instead of 1 star is because they had cute clothes.

I was just there with some friends this weekend and we thought the clothes were cute, but…read moreoverpriced. A dress that has princess polly quality was $98. When I saw the price tag I put I back because I did not think it was worth the price. I do not have an issue with spending a lot of money on clothing, but I want to buy quality pieces that will last. The entire time the owner watched us like a hawk and when I went to try on a top she started to call me and my friends poor within earshot. I have never felt so disrespected. We said something to them and they looked completely unbothered about being rude.

A budget version of Nordstrom Rack? Sounds fair to me. As with most retail stores, the vast…read moremajority of space is dedicated to ladies' clothing, shoes, and accessories, and the sign that screams "It's almost FREE!" made me smile. I walked in with little hope of finding anything useful, but lo and behold, I ended up with perfect little work shoes that were on 30% off the sticker price! The disappointment is that 1) we had to wait a few moments at checkout for someone to come and assist us; 2) the checkout person didn't greet us until I did; 3) and charged more than what she was supposed to. Still, I think retail shops like this have value to us, and hope the whole retail scene is revived in some way.

Unimpressive customer experience. No one offered to assist me, though some young chub offered…read moreunasked-for, condescending "advice" that I guess he thought was a witticism. I spent several hundred dollars here because I was in a rush to get some new appropriate clothes for an out of town wedding. I shouldn't have let my impatience get the better of me and went elsewhere. The sports jackets are cheap, and while the slacks are fine, the tailored pants cuffs didn't last past their first washing. Ridiculous. Nonexistent service. Inferior product. The worst tailoring I've ever seen. Avoid this place.

Went to the Valley View location for suit rentals for my daughter's wedding. We were "helped" by…read moresomeone named Terrence, said he was the manager. He was extremely rude, condescending, and acted like he didn't want to be there. He couldn't even be bothered to take out his ear buds to properly take care of us and really did t seem to know what he was doing. When the suits came, none of them were right and when we voiced our concerns to him, he became argumentative and the condescending behavior increased. If he's a manager, that's doesn't say a lot about your business. I will not recommend this store for anyone needing anything related to suit rentals or purchases and I really hope the leadership looks real hard about who they have employed there and who they promote.

Love the selection at Ollie's can always find something! They have the best prices for a lot of…read morethings! The employee at checkout was super helpful and patient!

Customer service at this Ollie's has dropped recently. One employee told me one set of rules…read moreyesterday when I stopped by the Roanoke, VA store to ask about returns without receipts older than 30 days. So today, I followed her instructions , drove back with the Husqvarna pressure washer and a group of employees hovered around, discussing time off and when they would be leaving and told me that their computers cannot hold data/purchase information more than a few months and that Ollie's does not carry this brand. In other words, they do not have a protocol that they teach their representatives, their computers can only spit out advertisements and they consider customers liars. I hope not to go back to the Roanoke Ollie's. Lynchburg's associates are able to interact professionally and know their own policies.