Bought a hot tub from them 5 years ago. Speakers in it have gone out so many times I just gave up…read morehaving music in it. Now my hot tub cover needs replaced....called them and they said they were out of stock but if I paid $300 they would order me one and it would be here September 6th. Paid the deposit and it is now September 12th and i am continuously getting the run around. Once it comes in I'll never buy another thing from them again.

I called to ask if they carried filter cartridges size A or C for my Intex above ground pool. The…read moregirl that answered immediately said NO! So I asked if she knew any place in Rockford that does carry the hoses and strainer fittings? She said she didn't know. I started to thank her for her time and she said goodbye and hung up on me!! They were 9 mins from closing time. Maybe she had a rough day but you still don't have to be so rude.

Start to finish our project ran smooth. Yes, delays can occur. The most important thing is that…read moreit is done correctly. 110% satisfied. I would recommend.

Our experience at purchasing a new hot tub from Alejandro was "top-notch". He was very patient and…read moreknowledgeable. He was genuine and helpful in selling us a hot tub that met our expectations. A true pleasure to work with.

We had our first hot tub malfunction in our new home. Of course it was Saturday evening in the…read morefreezing cold and we are new to the hit tub we inherited at the house. Searching for repair help I found Lighthouse Spas was still open! Jeff answered our call and talked my husband thru getting it temporarily working so it does not freeze. He was so caring, patient and of course knowledgeable. He also got us set up with the next available service call along with all kinds of helpful tips. I can't tell you how grateful we are to him! Thank you so much!!!!

Fantastic guys! They definitely know what they're doing. I had a leak in my masterspa hot tub that…read morewas looked at previously by another company. We were told that it was a small leak that he couldn't find, and instructed to use stop leak for spas. Well... we tried that with no luck. Finally, I was frustrated and decided to try a different company. I called lighthouse spas and I am so glad that I did. They answered the phone (rate with other companies, and were able to get us scheduled within a week. The guys were early and had the leak diagnosed within the first five minutes! Amazing!! It took less than an hour from start to finish and was only the service call charge. These guys know what they're talking about. I highly recommend them and will use them in the future. Thank you!!

We love dolphin. My 5 year old boy/girl twins have been attending since they were just over 2 years…read moreold. We have made real connections with both their teachers and front desk staff. They love getting hugs at the front desk from the various ladies they have seen each week throughout the 3 years. My kids have all types of energy and each teacher they have had has been patient and also able to push them. There are so many times and swim teachers that if a time or teacher isn't working out you can find another time or teacher easily. There are both male and female teachers which is nice to see. My kids really enjoy their weekly lessons and have learned a life long skill.

After having a traumatic experience at a different "swim class facility" we are SO glad to have…read morefound Dolphin Swim Club. They are pricier, however, I strongly feel you get what you pay for in this venture. The staff are extremely knowledgeable, well trained- and FUN- they want your child to master the outlined skills but also to enjoy the process of learning. Both of my girls have made leaps and bounds. They are vigilant (there is always an extra in water deck supervisor). The procedures for safety and cleanliness are apparent and upheld. The desk staff are kind - and willing to help with scheduling and finding the right fit for your child. We absolute love this facility. Thank you dolphin swim club for teaching such an important life skill!

Had repairs done to my Master Spa hot tub on Monday 9-26. Cody arrived on time and diagnosed the…read moreproblem quickly. He repaired a faulty pump and was done within an hour. Very professional and complete service. Would recommend the Spa Shop to handle your needs. Jim R. Sycamore,il

Great experience at the spa shop! The staff was extremely helpful in choosing a hot tub,…read moreinstallation was thorough and efficient, and they are very patient teaching me how and when to use the chemicals because I keep asking them the same questions. Prices are great and the quality is substantially better than the cheap made in China box stores. If you want a personal family run experience, don't hesitate to check them out.

Bought and paid for a basketball hoop in April. They charged 50% which is essentially the…read morebasketball hoop but we also wanted it installed. Didn't hear anything from them until reaching out in June and they say they didn't have enough labor help to install the hoop. Now first of August and still nothing.

I do not recommend this company. Find someone private to help with your pool needs. They are not…read morehelpful and do not return phone calls.

Highly recommend Patrick! Our above ground pool installation was unbelievable from start to finish…read more Patrick is an honest, competitive priced contractor. 10 out of 10 experience!

From the owner: We sell anything related to and including pools and hot tubs. We also provide services to maintain,…read moreinstall, and repair pools and hot tubs.