Bought and paid for a basketball hoop in April. They charged 50% which is essentially the…read morebasketball hoop but we also wanted it installed. Didn't hear anything from them until reaching out in June and they say they didn't have enough labor help to install the hoop. Now first of August and still nothing.

I do not recommend this company. Find someone private to help with your pool needs. They are not…read morehelpful and do not return phone calls.

We had a good experience. We bought a hot tub and was delivered and called for instructions and…read morewere taken care fast. Only complaint was we asked which way the cover went on so we could get the electric on the right side and was told the wrong way. People are nice to work with. We worked with Jess for sales and Bree in the service center and were happy with both. Glad we bought local because they took care of any questions we had immediately. Darlene W

I already have to replace my liner after three year's. My heater already went bad. Plumbing had…read moreto be re-done. They broke three sections of my sidewalk they won't fix. Concrete is already cracking around the pool. They are a terrible pool company.

i've never heard of such a ridiculous price to paint a pool slide. $5200 you could buy a new one.read more

My review of Lake Geneva Pool and Spas has spun to ground zero 3 years later on a 3 year old pool…read more This pool was not set true and level to begin with with and is noticeable when full of water. There is definitely a catastrophic failure that is likely caused by a very poor install and winterizing of the pool. It appears there is settlement around the pool due to improper installation and compaction of the surrounding soils. I went to open this pool this year and noticed it drained down. That is not a good sign. Of course they came to air test, seen it failed and left. As it was put it is not Lake Geneva Pools Problem anymore and left. First observation is skimmer box is busted up. Improper winterization and ice damage. That is a major repair if the epoxy coating does not work to seal up the box. That is all I can try. Second observation is the return lines to the pool. Cannot get air pressure on the system. There is either a poor winterization of the lines or major settlement snapped the lines. Time will tell once a leak detection service can get in and do their testing and maybe send a fiber optic camera thru it. Third is the water heater. Leaks out the bottom every year. Always needing some sort of attention. This should not be. Forth are the laminar jets. They just do not operate like they should with the lighting. Never have since the beginning. It is sad for the price they charge for these. One laminar jet and area surrounding it sunk a lot. Fifth is bubbler jets. One jet si surrounded with sand and sediment. This is troubling as we do not know where that is coming from. If those failed that shallow deck is poured with concrete under the fiberglass. Basically the pool becomes a total loss as there is no safe way to repair those. This is disappointing to say the least that a pool install has this many issues. My aunt's pool is 45 years old and still working fine. This repair will be costly to say the least. This is gut wrenching because I have to fill the pool and hope the two bubbler jets will heat it and not cause a drain down. Pool must hit the 80 degrees for leak detection services to work in it. A lot of sleepless nights now.

This place is a hidden gem! After contracting with Great Escape to install our 24' above ground…read morepool AND supply is with our first season of chemicals last year, we were left with ever changing pool water conditions weekly requiring water testing and additional specialty chemicals to correct our problems. Our neighbors recommended Backyard Pools and swore by their 3 step process. Not only were the chemicals cheaper for the season, but our pool has been crystal clear all summer! We are customers for life!!!

We've been customers since 1990. That ends today. Wanted to purchase a leaf vac for the pool. They…read morehad 6 on the floor marked $24.95. when it rang up it came to almost $50! The clearly said they were planning to change the stickers today. Then she called "the boss" to see if they would honor the tag on the item. The boss said no, someone must have changed the sticker! On all 6? So, doubling the price on an item, and refusing to honor the posted price. Nope.

An outstanding contractor. APS did a great job with my project. They handled all the permits and…read morehoop-jumping nonsense with the village, began the project on time as promised and delivered a great backyard oasis and front yard transformation. They did everything from patio, to landscaping to lighting and of course, the beautiful pool, which they also provided after installation assistance with the care and upkeep. Great bunch to work with and I highly recommend them

Doug and Keith at APS did a terrific job keeping us apprised on everything during the project…read more(materials, installation, construction, permits, etc). Very happy with the final product.

Stopped in to get pool water tested. Zach explained in full detail exactly what the product I…read moreneeded along with step by step directions!! VERY professional & personalized!! All done with a great attitude too

A mixed review. $70k in ground pool and concrete installed in Gurnee. Initial installation was…read moregreat. Pool was put in level and exactly to specifications. Concrete work looks great. Follow-up wasn't great. Pool went in at the end of fall. Workers through a tarp on a left dirt and rocks for the spring. I had to call several times for them to come open it, then they workers complained about how the pool was left. Eventually it got done but a sticky residue was left at the water line. They sent someone out to clean it but he gave up and said it would wear off. They are also some minor scratches I asked about but the office manager ignored my email. Also when using a chalk line to mark out the cover mounting holes in the concrete they used red chalk which is permanent. Blue chalk washes off. Now I have a faint red line around my pool. No one ever explained how to run or operate the system. I had to figure it out myself. Basically, good initial work but no follow-up. Once they get your money they are done.

I live in the North Shore area and I found these people to be extremely rude and difficult to work…read morewith. They serviced my automatic pool cover in the past, including replacing the pool cover few years ago (different home owner at that time), and when I asked them for the details of the cover (brand, size, etc), they outright refused to provide it to me because they did not want me to "shop around". I did shop around for better pricing, and I can say for certain that they are way overpriced. They are also very pushy in terms of buying a new cover and selling their products. They wanted me to commit to buying and replacing the entire cover, which has no defects. I had another very reputable company come to my house to evaluate the pool cover and they said it does not need to be replaced. The person I spoke to over the phone was one of the rudest people I have had the displeasure of speaking with. Save your time, money, and patience, and go with another company.

Worst experience ever!!! This company has the worst customer service I have ever dealt with. I…read morehave never felt compelled to write a review but I want to save you from this company. This process has left such a bad taste in my mouth. It over two months to get a new pool cover. If waiting was the only issue that would be fine but the whole experience was horrendous. The owner is horribly abusive to his staff and yells and him constantly while working. When installation was complete it worked three times before it was inoperable again. The owner completely blamed us for this and would it took another week and Half before he came to fix it. While he was here fixing it he refused to accept any responsibility on why it was not working. He was verbally abusive to my 21 year daughter who was the adult at home this day. Also, He will and will nickel and dime you to death. Our final bill was over $300 more than original estimate. Read your estimate carefully and offer to throw your own cover away yourself to save yourself a load of money. Overall... a horrible experience and I hope to never have to deal with this company again.

Highly recommend Patrick! Our above ground pool installation was unbelievable from start to finish…read more Patrick is an honest, competitive priced contractor. 10 out of 10 experience!

From the owner: We sell anything related to and including pools and hot tubs. We also provide services to maintain,…read moreinstall, and repair pools and hot tubs.

I never knew this was such a large and beautiful garden center. I purchased a gardenia which other…read moregarden centers did not have. The plants were well maintained and displayed. The prices were comparable. I was glad I did not bring my wife because she would not have resisted the wide selection

I encountered two staff, both of whom were unfriendly. One was curt when I asked about location of…read morea specific plant, the other ignored my attempt at a brief comment at check-out. Part of shopping for me is a pleasant atmosphere, not sure I'll return.