Amazing service and friendly staff. They are a little out of the way but worth the drive!!

I shop there because the staff is friendly, responsive, knowledgeable and extremely helpful. I generally hate shopping but I actually enjoy my shopping trips there. If one person can't help, they radio one who is more knowledgeable. Often they don't just direct me to an isle, they lead me to the product I want, and will often engage in problem solving and figuring out creative uses of hardware if I'm looking for objects to jimmyrig something. (Don't worry, that's a nautical term from a half millineum ago.) The selection of tools, hardware and supplies is excellent and there is more in the online store that ships free to the store. read more

Prices are good. Store is clean. The staff is something else to be desired. Everyone if the tenured staff there has this arrogance about them that makes one feel that they are a bother to be of assistance to you. Asking for help, trying to get past their clusters of employees, and just general shopping seems to be a hindrance to their daily activities. read more

Such helpful and nice workers!!! 10/10 experience. They didn't have what I needed but they gave me lots of other store options in hopes for me to find what I was looking for read more

This is the place you go to get the right thing the first time. The staff know what they're doing and if it's not their area, they'll find another staff member. Every year my wife goes there to buy my Christmas present and they've been great with her too. read more

There staff holds ammo for friends back at the knife counter for weeks!! Already limited to 2 boxes per customer ammo like 556 and 9mm and 30 30 which i think is completely unacceptable during the ammo crisis i go every single day to check the shelves are empty haven't seen 30 30 for 2 months but there have been 2 boxes of 30 30 sitting at the knife desk for weeks look in the cubby holes behind the desk at the knife counter you will find the missing stock cuz there holding it for there friends. I even asked the employee and he said that ammo is being held for someone and I just think thats bs and unfair. They are holding like 10 boxes of ammo back there right now!! read more

I live close to and have purchased things at Rocking R for close to 30 years. I disagree that customer service has deteriorated . I can walk in and get service usually very quick. Sometimes though the staff on hand is tied up helping others and that's understandable that they can't come running over immediately. Compared to the big box hardware stores there is no comparison in the quickness of service. Rocking R wins hands down. They also seem to retain employees a long time so most are knowledgable. While the prices may be a little higher they make up for that in service. I am grateful to have a good hardware store close by so I don't have to run across town and spend hours walking through a monster store like Home Depot Or Lowes just to find a few needed items. read more

This used to be a great place to shop with outstanding customer service. They used to meet you at the door offering smiling assistance. Over the last couple of years if I hadn't known the inventory locations I would have been out of luck. Today was the last straw when I needed help and three guys were having personal conversations a few feet away at the customer service desk. As I walked out of the store to shop elsewhere a couple of other employees walked by but never even acknowledged my presence. They have fallen victim to deteriorating service. read more

Great experience buying LP. They were 1/3 less than their distributor. Prompt, friendly phone support. Effortless transaction. Doesn't get much better. Thank goodness I was not charged extra for not having one of their profiling cards. read more