Extremely helpful: 1. Scheduled to meet my needs…read more2. Alerted me when on the way and showed up on time 3. Had a couple of unexpected problems (my mistakes). Solved 4. Finished slightly ahead of quoted work time 5. Charged me original quote. OUTSTANDING JOB

I called CarpetNow yesterday and they scheduled a person and a time to meet me at our marina and I…read morereceive a follow up email confirming who, when and where they would meet me. I also told them I would be in the bench by the tram door and he confirmed he would meet me there at 10am. I rearranged my day to drive to the lake and meet them out there. At 10:30 I called their office and the same girl that scheduled me said that she didn't see me in the schedule then came back and said oh it was yesterday morning. I explained that I hadn't called them until yesterday late afternoon so that was impossible and read her the email I received confirming I was correct. She then said oh well he is sick today and she said he told her he contacted me, which was untrue via phone, email or text. She said she would just reschedule. Well I don't want anything to do with a company that is that can't get themselves together from the get go. That was a waist of 2 hours for me and they couldn't care less. A company that isn't more competent than that isn't getting my business or more of my time.

Roosevelt was super patient and helpful while he helped us pick out the perfect carpets! I really…read moreappreciate his insights and he made some great points I hadn't considered! Then Joe Garcia installed the carpet and he was great! Super professional and fast! He went above and beyond when he noticed that our floor transitions were old and worn out. He made it so that we don't have to use transitions at all! It looks so much better!

Wonderful value, great customer service, would absolutely reccomend for future carpet needs.read more

Soleil Floors replaced all the flooring and stairs in my two-story house with engineered hardwood…read moreand tile. They did a phenomenal job. The floor makes the house look brand new, and the attention to detail and respect for all the items in our house they moved was above and beyond what I expected. One small complaint was that they chipped areas of my wall in various places, but this was after informing them that we were going to repaint the walls ourselves. We didn't mind the wall damage due to that, but I would recommend communicating your needs clearly like we did. Excellent work!

Courtney helped us to find the best product for our wool carpet project. Her design skills are…read moreexceptional. The installation team did an awesome job. We love our new carpet and custom rug!

We had our master bedroom, upstairs bedroom and stairs worked on…read more Keith was very helpful picking out our flooring. He discussed how he was going to tackle the job. Which was nice, as it showed that he has experience in this field. His invoice was itemized so we knew what we were going to pay for. He and his team were on time every day and they finished the job within 4 days, which is what was discussed prior. My wife and I love how the flooring came out. It looks great and is a whole bunch better than having carpet. Keith's team were all courteous and kind. They also had genuine smiles when I spoke with them. I would highly recommend him. Keith knows his craft and is an honest and hard working gentleman.

I needed a simple repair done to the LVP in my office. Keith and Keith came out quickly and had me…read moretaken care of in no time. Communication was great and the price was very reasonable. I'll be using them again if I have any flooring needs.

We have a baby on the way and we wanted to replace the carpet in our first floor because we have…read morepets and it was just nasty. We visited several locations, but this place was already following a mask-on policy (COVID time... yay) and offered a large variety of flooring options. In my tour around Austin, I not only noticed how many different businesses were not following any kind of norms in regards to social distancing and masks which concerned me. The moment I step into their showroom we were greeted by Todd. He was kind, funny and honest. I remember that I called earlier and he asked me to come by the showroom and I was horrified to leave the house. Visiting the store felt safe and I do not even buy groceries at the store now... so that says a lot. Once I chose my color, we got our estimates. Everything looked on schedule until I changed my mind about the color of the floor (I blame the color deal on the pregnancy because I am not insecure in those types of decisions). I remember how I called Rhonda about to cry because I changed my mind. We needed to keep the timeline because of the baby and things in Austin were just getting worst with COVID. I can share with you that they made my floors happen in the original timeline. I am not sure how it happened, but they made it all work and I am now very in love with my floors. The installation crew was very polite and fast. The installation had a lot of attention to detail and the work was neat and clean. I can tell you that I felt safe in every step of the process and they were A+. I am already making plans for the future and they will be in those plans. This company rocks and please do not hesitate to use them.

I worked with Cody Dorris for some flooring I ordered over $5500.00 worth of product…read more Before ordering I was told the items would arrive the next day if ordered before 3PM. So, it was ordered in the early AM well the next day nothing, the 2nd day nothing. Finally, the order came in and moved to the install location. Boxes were inspected and damaged items came from the warehouse. The warehouse just taped up the boxes and sent them out anyway with damaged product. To top that all off the Pflugerville office would only refund a complete box and not the individual planks (yes, the charged me for damaged product) As far as Cody Dorris, seemed like he would say (lie) anything to make the sale. Also, the order was not delivered 100% 18 days later still no answer form the warehouse as to the remaining order, nor will they refund the for the late product. NOTE make sure you order what you need and not over order, they do not refund the returns. This is not my go-to store, I found better service and product elsewhere.

We have used Flooring Warehouse before. We decided to go back when we were in the market to redo…read moreour kitchen/den flooring. We couldn't be more pleased. Amber was helpful in assisting us in our tile and grout choice. Fernando did an amazing job with installation. We highly recommend Flooring Warehouse!!

This has been an absolutely horrible experience. The crew sent to do the install were completely…read moredisrespectful in my house. And then Friday left without completing the job. I had to find another person to come in and paint and fix all of the issues on my walls. They never finished the job and I've been stuck with incomplete flooring. That was almost a month ago and I'm being told to wait another three weeks before they can finish.

I spoke with Patrick who arranged to do a measurement and they got the correct measurements. He…read morethen gave me the options and I was able to select the most financially appropriate for my needs. Fernando was responsible for completing the installation. He was very gracious and our communication was straightforward and efficient. Fernando did a great job at ny home and sent me photos after. I am very pleased with the results and the way i was treated by Patrick and Fernando. Everyone was polite and friendly. Things went well. All it took was a conversation. I'm glad to recommend The Carpet Stop.

Clear communication on product and price. Smooth and clean installation process…read more I posted my project of replacing carpet at stairs on Yelp. Some contractors charge high price on this small job. One quoted me reasonable price after on-site inspection and measurement, but didn't respond when I agreed to move forward. Fortunately, The Carpet Stop took and finished my job without surcharge. Thank you, Ryan!

We had tile in our home when we moved in but we wanted something more modern looking and nicer to…read morewalk on. We contacted Timbercreek and loved the speed by which they could come and give us the quote. the gentleman that showed up was very professional and nice. He measures our house and then sat brought in some pieces for us to look at. My wife enjoyed the quality and selection that they had and I enjoyed the app that showed what the finished product would look like in our home. They took a picture of our living room on their phone and then the app would add the flooring we wanted to see. They also had the samples with them. So with both of those we felt like we were able to make a well informed decision. After we picked the flooring they sat down with us to go over the quote so we understood each part. They were very professional every step of the way. The total cost of everything was broken down so we felt well informed on everything on the page. When installation day came the crew showed up right on time. They didn't give us a four hour block of time that we had to be there for like some other service oriented businesses. We knew what time they were going to show up and they came on time. The installation crew were professional and answered the few questions we had. I was amazed at the speed by which they could do things. Our whole project was completed in only a day! It looks fantastic. We love it. We get complements on it when friends visit. The value it adds to our home in just appearance and feel is awesome. The professionalism by which everything was done from that first call to set up an appointment to the time the crew left and the house was finished was flawless. We highly recommend Timbercreek to anyone who is looking to redo their floors. I attached some before and after photos.

We recently had Timbercreek Floors replace the tile in our home with luxury vinyl plank and we…read morecouldn't be happier with the experience. Ryan was incredibly communicative throughout the entire process and went above and beyond by making sure we had a variety of flooring options to choose from, even coordinating with a vendor I had been following. The installation team worked quickly and efficiently, meeting a tight deadline without sacrificing quality. The finished product looks amazing!

Paul and his son installed 350 sqft of vinyl strip flooring…read more Great communication, friendly service, on time, excellent workmanship. You won't be disappointed

Paul did an excellent job on our media room carpet. It was a patterned carpet and had to be cut…read morevery carefully so the seams do not show and he was great at it. Very respectful and took good care of the baseboards and walls so I did not have to touch up after the install. His son came over as his helper and it was a great dad-son bond to see as well :) they make and awesome team. Hire him for your next flooring job. You will love his work.

Professional, clean, easy to work with and quality work at a fair price. We purchased a new home…read moreand wanted the rooms with carpet removed and replaced with the existing flooring in the common areas. I purchased the flooring & materials. Kings Perez removed and installed everything. Great work, we are 3 months past the completion and zero issues. The new flooring was tied into the existing flooring properly. Love the work.

Brought my flooring and installed it and did a good job but I called him about the quality of the…read moreproduct for imperfections in it. He was supposed to come out and check it, but didn't never show. I have not heard from him since they've installed the floors and collected money.