A great staff of doctors and technicians. I love the all in one location aspect. A bit disappointed…read morein the staff turnover and lack of replacement at the w nyack location. They do have options at other locations but sometimes I don't feel like going to them.

Serious Concern Regarding Unprofessional, Unsafe Blood Draw, poor technique and poor hygiene on…read more8/20/2026 by Kalinda Smith MA On Thursday, August 20, I visited Dr. Thomas Avella with my son for our annual physicals. My initial encounter with Medical Assistant Bryan was excellent -- he was friendly, professional, and thorough while obtaining our vitals and medical history. However, the blood draw performed afterward by Kalinda Smith, MA, was deeply concerning and did not meet basic standards of hygiene, professionalism, or safe phlebotomy technique. Smith entered the room without introducing herself. When I asked whether she was a nurse or phlebotomist, she stated she was a medical assistant. Immediately afterward, she stepped into the cabinet area and tied her shoelaces. She did not wash her hands before preparing the blood draw equipment and after she tied her shoelaces. As a medical professional myself, I found this extremely unhygienic and unacceptable. During the blood draw, she inserted the needle into my left arm but did not obtain blood. She repeatedly moved and manipulated the needle inside my vein, causing significant pain. When I told her she was hurting me, she argued and insisted I "did not drink enough water," despite the fact that I told her I did. Eventually the blood began flowing normally. Additionally, she left the tourniquet on for the entire duration of the blood draw, which increases the risk of hemolysis and is not appropriate technique. Her communication throughout the encounter was dismissive and unprofessional. When I asked her to confirm whether Dr. Avella had sent my prescription, she responded in an annoyed tone and rushed me to provide a urine sample. I only learned her name from the printed visit summary. After leaving the practice, my arm became swollen, painful, and later developed bruising, which I have documented in photos. In my entire life, I have never experienced swelling or bruising after a blood draw in any hospital or clinic. This was the worst blood‑draw experience I have ever had, caused by Kalinda Smith's poor technique and poor hygiene. She didn't even deserve one star for her unprofessional behavior. Crystal Run has always maintained high standards, which is why this experience was so disappointing. If Smith is not yet proficient in blood draws, patients should not be used as test subjects. She requires additional training in phlebotomy technique, hygiene, and patient communication to ensure safety and maintain the quality of care your practice is known for. For other patients: if you encounter Kalinda Smith, please be careful. Based on my experience, I strongly recommend not letting her draw your blood. I trust Crystal Run will take this matter seriously and address it promptly.

The providers are knowledgeable and caring! The medical assistant are polite and friendly.read more

Covid diagnosis - called early this morning to see what to do since my exposure and respiratory…read moresymptoms.... Was advised to use expired Covid test on hand anyway, and tested positive. I received a callback within minutes from very patient & kind Doctor Kim with advice and a lot of instructions due to my medical chart on hand. This is a great practice and I don't understand why some people think otherwise! Most of my friends have no issue! Thank you

Dr. Hodes did not take adequate care of my mother, an elderly woman. He had to schedule a…read morethoracentesis procedure two times for her because of her pleural effusion. With both procedures, he never scheduled a follow up, but I brought her in for follow up, and I found him very vague as to what could happen next with her congestive heart failure. The last time we saw him was two weeks after her second procedure. Her primary doctor detected wheezing and crackling in her right lung and Dr. Hodes dismissed it and stated it was a nasal passageway issue. Two weeks after that, my mother had a severe hypoxia episode and subsequently died in the hospital. I had thought that her symptoms indicated she had a stroke. Dr. Hodes simply said at that final follow up (which, I repeat, I had to request) that the pleural effusion might not happen again and he hopes he will never have to see us again. He did not state the severity of the issue and we had no clue. He just said you will know if something is wrong with her. He should have alerted me to as to what symptoms I should look out for. He basically sent my mother home to die!!

Worst doctor ever. Talks down to people. it's unprofessional to throw a fit in front of customers…read more When offered help the doctor stormed out saying everything should be handed to him as if he is above all else. No patience or appreciation. And then blames others for their rudeness when he is rude.

Who's the best neurologist that works out of R.N.A. PC facility ? I know, I know it's Dr Ellen…read moreLeah Kotwas Song and she's my Doctor, her thorough neurological examination of me (Patient) was excellent. Everything went well with me. I felt comfortable with Dr. Ellen Leah Kotwas Song because I knew she was the best neurologist in the business, that's why my office experience with Doc was excellent. YOU ROCK DOC! Thank You Bery Much. Numero Uno. Doel

They don't return calls! What is wrong here? Message clearly states to leave a message & then…read morenothing. I need an appointment Lease listen to your messages and call me. "....................l. Reading the reviews I see that I'm not alone.

Like my father, I do not like doctors very much, some can't be trusted others do not care. However,…read more I think, especially for me as a woman, they placate you simply because of your age and perhaps they think you are a hypochondriac. .So, I was totally blown away, astonished and every wonderful adjective you can think of when I met Dr. Resnick for the first time. He was kind, considerate, I love that he smiled, he took every bit of time and more with me and that I appreciated. Sometimes they rush you out the door without really understand what is wrong with you. Not in this case. Even though I had a visible rash Dr. Resnick was honest enough to tell me that there were so many different kinds you can't always be sure. I was okay with that. He gave me Prednisone, which worked thank G-d, but it's when I told him that I had not slept in days that he gave me something to take so I could sleep. It was the best nights sleep in months and months. THANK YOU DR. RESNICK!!! I recommend him most highly and if I could give me a hundred stars I would. If you want to feel like your medical needs are being met, go to Dr. Resnick, I promise he will not fail you. He's like an old-fashioned doctor, you remember those they cared, in a modern world. Elizabeth A Cohen A very happy patient.

Dr. Resnick made me feel very comfortable from the start. His staff was excellent, too. After…read moreseeing several other specialists who misdiagnosed me, he discovered and treated the asthma I had since early childhood. Am amazed to find the problem when I am 56 years old! Thank you, Dr. Resnick!!

I went to Dr. Rhee for recurrent tonsillitis and strep throat. We decided on a tonsillectomy, which…read morewe scheduled for the following week. Dr. Rhee and his staff were extremely flexible and helpful when I told him that I was in a bit of a time constraint due to my job beginning in a few weeks. The surgery was done at Ramapo Valley Surgery Center and went exceptionally well. The doctors and nurses were very nice and extremely professional. The procedure was quick and the post-operative care was exceptional. Everything went smoothly and I was home within an hour or two of coming in. Overall, I highly recommend Dr. Rhee and his staff. He is knowledgeable, professional, and cares a lot about his patients!

The office staff from the minute I called to walking in was EXCEPTIONAL. Kim I think is wonderful…read morealways gets back to you even though you may not be aware but she is taking care of multiple drs precerting in the office. Heather the office manager is also efficient and always gets back to you with any concerns you may have. I cannot say enough about Dr Rhee. Dr Rhee has done two surgeries on two of my children. Dr Rhee has a calming away about him and he makes you feel very comfortable. Dr Rhee's bed side manner is phenomenal and he is an outstanding physician.

Look at his last three Google reviews he's horrible he has no bedside manner he is dismissive I…read moretold him that I lose my sense of smell when I have a cold probably due to covid all I have to do is sneeze six times and he dismissed me it happens on a regular basis no bedside manner that's what everybody says and the place is impossible to get a hold of they tell you to schedule appointments but it's only for the doctors it's not for anything else and then when you finally reach somebody it takes 15 minutes to make an appointment look elsewhere

What a rude man! John Huang, you don't even deserve the title of Doctor. Went for a simple check up…read moreand I felt as if I was a major inconvenience and any question I asked, were answered rudely and went without any legitimate answer. He rolls his eyes as if you even open your mouth. Your a horrible doctor and I am quite perplexed on how you get decent reviews you ignorant, useless individual. Recommend both you and your office to NO ONE!