Horrible customer service. One teller 2 customers - waited 20 minutes for service. Never went…read morethrough this at the West Roxbury branch. Customers rude as well... customer filling out forms, saw me coming into line and went into line so she could be ahead of me!!!! Then she went to teller and wasn't ready and had to sign everything there. After waiting in line for 10 minutes with no one available, I asked one is the tellers of there was anyone to help and she gave me attitude!!! NEVER GO HERE! First and last time for me!!!

I am the third generation of using this bank, and this branch. The staff is amazing and I have…read morealways received excellent advice and assistance every time I need it. Even the people in the call center are helpful and take the extra time to make sure you have what you need. I know that this was Hyde Park Savings, the Blue Hills Bank and now Rockland Trust, but so many people have stayed there through the different acquisitions, I hope they treat these emplioyees well. Special Shout Out to Judy in this branch - her patience with the elderly members of my family is nothing short of sainthood.

A shoutout to Christian Carmo he assisted my fiance and I open a joint account and he explained…read moreeverything clear and professional. Thank you! I recommend this bank and branch 5 STAR SERVICE

I just opened a savings and checking account there today. Christian Carmo could not have been more…read morehelpful!!! He guided me through everything I needed to know about getting my savings account and checking account started, including getting my wife signed onto both accounts in case of emergency. He got my ATM card, and ordered checks for me. He also showed me how to use the mobile app which I now have on my phone. Christian took his time and answered all our questions. We appreciate all his help and he is a great reflection on Metro Credit Union. I am closing down my former credit union account because it seems they can't be bothered and I did not like the vibe the last time I was in there. Thanks, Christian!

Beautiful, new branch that opened in late June. There's a good amount of parking, entrances/exits…read moreon both Centre and Belgrade, accessible entrances and ramps, etc. Outside looks gorgeous, inside is equally gorgeous. There's only 1 ATM in between the two sets of doors and I believe there was another one inside as well. I came half an hour before closing on a Friday with no appointment and there were no other customers. I got helped right away by a lady whose name I didn't catch but she was super kind and transferred me over to another friendly guy whose name I also didn't catch to help me close out an account. Actual closing of the account was fast and painless and there were no excessive questions about my reason for closing, which is always appreciated. I did get pitched for a new credit card since I have other cards with Chase but I expected something like that. The whole place/experience is very elevated. Everything looks nice and polished. Even the keyboards they were using were wireless and slim with computer monitors mounted on fancy arms. I'm in the area for family but if I lived here myself, I'd definitely come back. Would recommend paying this branch a visit if you need anything!

I have been banking with Citizens bank for over 2 decades. Twice i have been at that branch inside…read moreof the Stop shop in Hyde park on Truman Pkwy, and on both time i was mistreated and disrespected by staff. last time Mr.John Centeio Assistant Manager(can you believe it), really placed the cherry on the cake, by disrespecting me for the last time. I removed the money from citizens snd will close all my accounts with this institution(over$250k) and decide to go were they appreciate me as a costumer. We dont really need people to be asking personal question when you are doing business. Be professional but i guess it Citizens policy as i called to complaint and nothing got done to correct the issue.

I called ahead to make sure I could have something notarized, which I could, and that was quick…read moreand easy. Then I mentioned my debit card had expired and I would like to pick up a replacement. The employee took my info over the phone and said he would have it ready when I arrived. which he did! This bank treats the customer very well. If I use my debit card at any other bank's ATM, I'm out about twenty dollars. Needham Bank does the total opposite. They cover any additional fees I've incurred and immediately send the refund to my account.

From the owner: Known as the "Builder's Bank," Needham Bank has been helping individuals, businesses and…read morenon-profits build for their futures since 1892. Member FDIC. Equal Housing Lender.

My Family has been going to the City of Boston Credit Union for over 20 year. Today I go through…read morethe Canton location and deposit a check for $13,000 from City Of Boston Treasury Department, & ask the teller if they could release some of the money i ask for 2,000.00 she goes and asked the bank manager, who said no it takes two days to clear!!!! So I guess in the two days I will find a new bank the problems with this place just keep piling up and don't get any better!!!!

Exceptional on every level. I am grateful to be a member with the City of Boston Credit Union…read more Thank you Antonio Fernandez ( City Hall) Antonio went above and beyond to help me! Very much appreciative ! Suzan Acosta

Always professional, polite, and helpful. Rather on the phone or in person, Citizens employees are…read moreawesome.

WORST. BANK. EVER. Avoid at all costs. Most frustrating and incompetent bank I've ever dealt with…read more My father had a HELOC and a checking account at Citizens Bank, and when he passed away, I paid off the HELOC and tried to close the accounts. I am my father's executor and I have all the documents (death certificate, letters of authority etc) to prove it. I live in CA and they have no branches here so I have to do it by phone. I've had many, many phone calls with them and every time I get a different story and they ask me for something new. I've sent in the info they requested by physical mail, email and fax, but they still won't close the accounts. It's a nightmare. And whenever you send them any new information, it takes several weeks to get posted in their system.

Outstanding personalized service. Branch manager and all staff are friendly and very helpful!!read more

This place is great. I have a personal account and a small business account. Ken and Abby are great…read moreand never any hidden fees. Great hours to. Open late Friday and all weekend. Update 3/2011: I have downgraded my prior 5 star rating to a 2. I had to switch banks (long boring story I won't get into) and it was a complete nightmare. It took 5 trips to the actual bank and hours on the phone for them to actually close an account. So they were great while they had my money and a horror show when they weren't going to have my business anymore.

The manager, Diana Springer, is extremely unprofessional and dude. I have come to this location 3…read moreseperate times to cash the same check and keep getting denied. First two times i was given instructions to follow to have the check endorsed by the second party on the check. I did exactly that just to be turned away and told that a business stamp from the other party was now needed. Now, today when i come in w the stamped endorsed check, after waiting in line for over an hour, the manager Diane wont cash my check and wont even tell me why... she just says she can do as she likes and take it up with corperate. Mind you, its the same manager from the first two trips in. If you value your time, and dont feel like being disrespected, find another branch. To be honest, it's like this at most BOA locations near boston, might want to just find another bank in general.

This location has always been really great with customers but I had the best experience with Aly…read moreKeita. If you stop by or plan to stop by this location I highly recommend that you request him. He was able to help me with everything in regards to my account (credit card, checking account and savings)which no one else at any other Bank of America branch could help me with. I visited several locations in New York and Boston but it wasn't till I was helped by him that I was able to fix my entire account. He is really well trained and definitely an expert. (Don't waste your time at other locations I would say if you can just go directly to him to not deal with the hassle or attitudes at other branches)