Lost 2 business accounts and 2 personal accounts with a long time (26yr) customer all because they…read moreclosed the business night deposit box, started IDing to deposit money into my OWN account, not withdraw, deposit! And when, as a small business owner, I asked why it had become so not small business friendly the manager, Ashley, simply responded "We're moving into the future". Talk about alienating a small business owner with terrible customer service. Well, they can move into the "future" I closed every account and MOVED my money to a bank WITH a night deposit box AND they are NOT IDing me to deposit money into MY accounts.

Once again, I have been blocked from my business online acct, with no explanation. Try setting up…read morea new password, nope, try contacting customer service online and by phone and am told in both places to go to citizensbank.com and log in to reach them. Duh, if I could do that I wouldn't have wasted two hours trying to do business through this antiquated system. When rating them I chose one star and that indicates "not good" Actually "not good" far exceeds this bank's performance and attention to customer service. If you are choosing a bank....RUN FROM THIS INSTITUTION

I love this branch. Everyone is so helpful and courteous. Best branch around. I do most of my…read morebanking here. Convenient Location. Friendly staff.

I am writing to formally express my dissatisfaction with the service at your Sharon Branch. When I…read morearrived, there was only teller present, who was occupied with the phone and did not acknowledge me or make any eye contact for approximately10 minutes ultimately, I had to leave due to the lack of service.

I've just come from this Chase branch in Dedham where I experienced extraordinary service beyond…read morewhat could ever be expected. I had been sent there for notary service, only to find that this branch is temporarily without a notary. I am a senior who doesn't drive and had used a private driver to get there. Seeing my dilemma, the manager, at the suggestion of an associate banker, Cheryl Farran, agreed to have her take me to another bank with notary service. She drove me there, helped me do my business, then took me to a Fed Ex box to mail the notarized letter before returning me to the Dedham branch. I will never forget their kindness. Sherla A.

I love the customer sevice here and the professional staffs here. So i came here to deposit a…read moreclient closing check from his sale. It was quick and easy process because of the professional friendly staffs . It was such a great experience that I ended up opening account with them because I needed a new checking account. Overall very happy with their service and their products.

They do not answer calls; they only supply limitless music to listen to and never provide an…read moreannouncement of estimated wait times.

I started years ago with Hanscom with a HELOC which I used to manage fluctuations in business…read moremerchandise inventory. I could get a better rate that way compared to a commercial loan. Later when interest rates started rising, I converted what I owed to a conventional 15 yr fixed rate home mortgage. There are a lot of hoops to jump through that are silly. For example, they forced me open a checking account that I didn't want or need as a condition of doing the loan. So for about 10 yrs now I've had a checking account with a balance of $1 the entire time, not a single transaction in 10 yrs, and they keep sending new debit cards which I immediately shred when they arrive. Likewise they required me to also open a savings account with a $25 min balance that I didn't want or need, so I've had an inactive savings account just sitting there with the $25 min balance. I wanted to set the loan payment up on autopay from an external bank account, and the first several years they didn't offer the functionality for that - they said if I wanted to do autopay, payment would have to come from the my Hanscom checking or savings account (which I never wanted). I refused to be strong armed by Hanscom into switching to their checking & savings accounts. In fairness, after several yrs, they did eventually change to allow me to set up autopay from an account at an external account. Now I keep getting unsolicited and unwanted USPS mail from Hanscom wanting me to sign up for some type of insurance they are offering. It comes in an envelope stating "we must hear from you within 14 days" to make it seem like it's an urgent banking issue to get you to open their junk mail. There is no "14 day deadline" because I've been getting the same junk mail stating that deadline for months. There is no option to opt out of their junk mail. How many trees do they need to kill and landfills do they need to fill up before they realize that if I haven't responded to the first 20 letters, I'm not likely to respond to future unwanted upsell attempts? All they done is drive me away from ever doing any new business of any kind with them in the future.

Fast turn around time. That said, they are not friendly. Especially Maureen the manager very…read morecondescending. They do a credit check that might compromise your score then reject you when they could collect more basic information and decline before the hard credit check. Save yourself the time and effort and save your score by applying and considering another option if you have one.

I recently started moving some of my business to Mass Bay from a national bank. I've experienced…read moregreat attention to detail and customer service generally, plus Mass Bay offers better products compared to other, larger banks. Some of Mass Bay's technology and process were new to me. When I offered suggestions to make a couple processes smoother, I received a very thoughtful note from the management team. This has never happened with any other bank. I was impressed.

Terrible customer service. If you are a small business do not do business here! I have used them…read morefor 20 years but new changes in their policies makes them impossible to do business with. The new Chase in West Roxbury will win the business!

Santander bank has been very helpful to me and others. I like their banking app in which I can see…read moremy balances, deposit checks, make transfers, and best of all, I pay all my bills through the bank's bill pay system online. I have known several of the tellers for decades as the bank went from Bank of New England, to Shawmut and other iterations. They are always friendly and helpful. The bankers who sit at desks and help people with customer service are also extremely courteous and knowledgeable. All of the employees say hello to customers they see frequently by name. I couldn't ask for more from a bank.

Convenient Bank of America, easy access. The building looked very well kept and nicely set up…read more I made a stop at their ATM and it was an easy way to get some cash. Their mobile app is an easy way to find the nearest ATM or branch, no sweat !

This is a very good Bank of America branch. I've sat down…read morewith their customer service representatives and they have helped me with questions that I had about some of the accounts that I have. They have also helped me open new accounts and made the process very easy every time. They always take the time to listen and they provide clear answers to all of my questions. They always have great advice regarding accounts. The bank tellers that work there are quite pleasant and there are usually at least two tellers working so if you are there to do something such as cash a check you'll be able to get in and out pretty fast. There are two ATM machines inside this branch just as you walk through the front door and they also have one drive thru ATM outside the bank towards the end of the parking lot. They also have a drive thru teller here if you prefer not to have to get out of the car to do a transaction with a teller. Definitely one of the best locations I've seen yet as far as customer service goes.