bought a 2026 passport trailsport black out salesman was RON EjAZ he was AMAZING! great…read moreexperience highly recommend RON and friendly honda staff!!

We had a very disappointing experience with Friendly Honda of Poughkeepsie and ultimately walked…read moreaway from purchasing a brand new 2026 Honda Passport Elite. At first, everything seemed great, the staff was friendly and accommodating, and we were excited to move forward with buying a beautiful ash green Passport with gray/black interior. We completed all the paperwork and scheduled a pickup date, expecting a smooth delivery of a brand new vehicle. When we arrived to pick up the car, we were shocked. The interior was filthy -- covered in mud, dust, and footprints. There were scrapes/chips in the interior paint near the doors, a chip in the steering wheel, and multiple noticeable scratches throughout the cabin and trunk. On top of that, the exterior had significant damage, including deep scratches on the bumper, the driver-side mirror, and the tire well -- not minor marks, but scratches where the plastic was peeling. We were understandably upset that a brand new $56,000 vehicle had not been properly inspected, cleaned, or prepared. After hours of back-and-forth, the dealership agreed to replace the damaged exterior parts, which is something that should have been done before we ever arrived. When we asked what they would do to compensate us for the inconvenience and poor experience, they initially refused and only offered us minor service credits. After a long negotiation, they only agreed to take $1,500 off for the interior damage that could not be fixed which we thought was fair. The situation got worse. After waiting over a week and a half, confirming everything was ready, and preparing to finally pick up the car, we were told at the last minute that there was now a significant scratch in one of the windows, requiring a full replacement. We were given the option to either take the car and come back again later to have the window replaced (another major inconvenience), or wait even longer. At this point, in my opinion - this is no longer a new vehicle with 4 replaced parts and a service history. When we again asked what they would do to make this right after everything we had already been through, they refused to offer anything further. At that point, we walked away. This was an incredibly frustrating and disheartening experience. We were patient, reasonable, and excited to make a major purchase -- and instead were met with poor quality control, repeated issues, and a lack of accountability. I would not recommend purchasing a vehicle here. And I would strongly encourage anyone considering a "new" vehicle from this dealership to inspect it very carefully, as our experience suggests these vehicles may not be in truly new condition despite being sold as such. I also feel concerned for whoever ultimately purchases the Ash Green 2026 Passport with the gray/black interior that we had selected. This vehicle is not truly "new" -- it has already had damage and multiple parts replaced, and I question whether that will be fully disclosed to the next buyer. Overall, we are extremely disappointed with this experience and the level of professionalism we encountered. As a business owner myself - I would never want anyone walking away with this experience and would have bent over backwards to make things right for a customer that had gone through what we had. It feels that the focus at this dealership is more on completing the sale than on transparency and customer experience, which is not the kind of business we feel comfortable supporting.

Ettore went above and beyond to help us out. Car was exactly as promised and price was honored…read more Highly recommended

I purchased a 2013 Ford Escape in April ten days later the transmission fault light came on i…read morecalled Charlie who said to bring the car in, we bought the car he said that he was going to have it checked by a mechanic He called the next day to pick up the car. We took his word that the car was good to go.about 7 weeks later same light came on we rook to a transmission repair shop it was diagnosed that the transmission was no good needs to be replaced We are out 6,500 dollars and we have no car. Charlie was was very insensitive to what happened he said he was not going to spend his "hard earn money!" His daughter is very rude like father like daughter

I purchased a 2009 Cadillac CTS V. What a pleasure Joe is to work with. Made the purchase easy. I…read morehave been watching this car for years. The car showed up at R & R and I bought it. By the way, I purchased 4 cars for my son ,daughter, and wife, years ago, from Ron. Wonderful Dealership. Thanks Guys.

i bought my 1996 convertible corvette from joe and i loved it…read more but now i have white 1999 c5 corvette that i bought from joe at r& r spealtlies and i love it all white and light grey interior . henry l. schreck

Believe the hype - the reviews are accurate. After more than a year of chasing down a vibration…read moreissue on my WK2, Justin took the time to actually listen, test the vehicle thoroughly, and apply his own experience to find what multiple Jeep service centers (about five) missed. The root cause ended up being a missing NVH foam piece - something simple, but overlooked repeatedly. Bolt also worked directly with my warranty company and made a real effort to get as much covered as possible, which I appreciated. While they were in there, they were upfront about the spark plugs - noting that since access was already open, it made sense to take care of it now rather than paying for the same labor again down the road. That kind of transparency goes a long way. Overall, the team comes across as fair, honest, and focused on doing things the right way. It's safe to say I'll be going back to Bolt moving forward.

Totally honest and straightforward . Took care of my car and…read morekept me in the loop about cost with no surprises. Attention to detail is huge for me and they get it done right the first time! I don't usually write reviews about car repairs but I was impressed and will definitely send my friends and family here!

I just bought my second car from them and highly recommend them. I originally went in cautiously…read morebut cars I've bought from them were / are fantastic and I had no problems with them. They are honest and take pride in giving you the best service!!!

Worst garage and car dealer, they will guess what's wrong with you car and keeping charging you,…read moreplus they only take cash which says alot about this shady place.