I've been using Baylor Family Medical for 20 years now for issues great and small. This was my…read moreannual visit but to their new building. It is much larger than the old North Garland facility with what looks to be an emergency center in part of the building. After circling one time to get my bearings of where the clinic area was located I entered. I should say the reason I've stayed with Baylor all these years is personal, friendly service and diagnostic advanced care. So it was good to know progress and growth had not dampened those attributes, but as one should expect- made positive strides in my opinion to advance both service and care with a bit more speed. Being employed in tech I immediately appreciate their use of new "stuff", from the Phone app to the gear they employ for even my simple checkup. Nothing like speed when your waiting on the numbers! Service- It's a big place but after determining where clinic was from the entryway shingle, I was greeted warmly and escorted to the area where my new doctor served. Short wait- very good first visit with "new" Dr- some diagnostic tech and I'm done. While I was out in under 1 hr, even with a meet/greet the new doctor, I felt very good about the visit and Baylor. This was a Friday the 13th visit but I had some lab results on Saturday via the Baylor app and full results with Doctor recommendations Sunday evening. Pleased to say the least - 5/5!

My husband and I have been going to BSW for approximately four years. Our first attending doctor…read moremoved a few months ago. My new doctor is Dr. Figel who is also my husband's doctor. My issue with BSW is their Urgent Care clinic. Instead of seeing a doctor for my reoccurring UTI, I was attended by a nurse practioner. The meds she prescribed was for only the symptoms. Needless to say, a few days later, I wound up at the emergency room at an urgent care. I still have another three days on meds. If in three days there's no improvement, Ill be back to BSW ER.

Incredible physician and person! I have been going to endocrinologists for nearly 5 decades for…read moremultiple endocrine issues. I recently moved to the area and was wary of selecting a new endocrinologist. I am most definitely not a "text book" case/scenario patient--quite the opposite. Dr. Kermani hears, takes time, does not rush, asks questions, connects as a human, and does not treat "labs" or only the objective data, but considers the subjective data for the plan of care--which is done WITH the patient, in a partnership. As a medical professional and endocrine patient with years' experience in dealing with many in this field, I can tell you she is a rare jewel. Highly satisfied with my care. Side note: my wait time was less than 5 minutes, both in the lobby and in the exam room. All staff members were kind and professional.

Awesome hospital and staff! My friend had knee surgery done by Dr. Newton, who is super nice and…read morecame in pre-op to check on my friend and answer questions! Eddie Farmer is the patient family liason, and he greeted us warmly and explained the basics. Lexie, the nurse, did paperwork, and she was organized and super sweet. Sydney, the OR nurse, came in right before the surgery, to double check on everything! There was one more nurse whose name I didn't get, but he gave us all the post op stuff and explained things wonderfully. I was so thankful for all the love and kindness. The doctor calling my cell personally after the surgery was impressive. Thanks Dr. Newton! We'll be back in August for the other knee!

I had a spinal fusion a month ago. My experience was good with the exception of a really really…read morerude nurse named Sheila. The other nurses were polite, professional and helpful.

My initial dealings and therapy were great at the North Richland Hills, Texas location. I still…read morehave a good rapor with them. However since my release in Jan 2025 things with ATI have gone south. On 23 Mar 26, both my Medicare provider and I made an appointment as patient care thought PT would help in pain management. 8 pre-approved visits and then a Dr referral needed. 25 Mar, ATI canceled the appointment only to call and want to reschedule my original appointment for the 27th on the 27th. I didn't call back as I had a Dr appointment on the 31st and got the Dr referral. I then didn't go due to another medical issue. 10 Apr, I went into the NRH location and made an appointment for13 Apr. Today they canceled my appointment again only to call again to reschedule. I am tired of being a ping pong ball with an office that doesn't know its right from left. No personal or info changed. Richard Lilly Haltom City, Texas

AWFUL experience. I have small veins that roll and asked for a butterfly needle as it goes into my…read morevein easier. The nurse disregarded my request and kept stabbing around in my arm while I screamed in pain. I had to ask more than one to do my other arm. When she did that AND used the small needle it went in so easy. The DR if you can call him that had one foot out the door the entire time he was talking to me- and was literally guessing what was wrong. Horrible I could be dying in a gutter I'd take that over going back here. The fact that they can even charge me for this visit as healthcare is a joke.

Been going to the clinic for almost a decade , recently it was purchased under new management -…read morewithout a doubt night/ day world of difference of customer service- Ran into an issue with the pharmacy and DR H not only waited on hold during after hours for at least 2 hours... since there wasn't a resolution he made sure the medication was fulfilled the next morning ( Saturday) Dr Al Haider a work horse and cares about his patients- Very compassionate!

Best primary care provider in town. Get all the care and attention you ask for as a patient. Doctor…read moreOrfaly takes his time to get to know you and your medical concerns and address all issues, educate and explains causes and solutions and follow up with all referrals and outsourced exams, leaving feeling cared for like never before. Friendly and helpful staff, clean facility and over all great experience. Thank you Dr Orfaly for being awesome!