My husband recently had an appointment here to look into a potential sleep apnea problem. The…read morefacility is fairly new and very nice. The seating area was comfortable and the receptionists were incredibly helpful and friendly. We were running late to the appointment because of traffic and I was worried they'd make us reschedule for being more than 10 minutes late, but they worked us right in and we were able to see the doctor that day. The doctor answered my husband's questions and gave him several different options. She even walked us through the potential costs with our current deductible and recommended we wait on treatment to save money. That's never happened before!

Customer service isn't very friendly, they don't care about their clients, and appointments get…read morescheduled months out. Being put on the waiting list means absolutely nothing, I never got a call about a canceled appointment for multiple months (very suspicious, I HIGHLY doubt people aren't canceling), so I decided to call another place out in the valley, got seen the NEXT DAY!! I don't recommend this ENT practice. Poor quality of care. Not sure how they're still in business now that I looked at all their reviews. Wish I looked before scheduling. Would have saved me months!

The front desk staff were super rude. I had to call four times. Twice it just kept ringing and…read moreringing. The next time they spoke to me for a moment and then hung up saying I wasn't loud enough. And then the last time they wouldn't give me schedule info til they had our ped's referral and were extremely short and unkind with me. Later I spoke to friends about this place and they said everyone knows they're awful. Well I guessed I had to learn it firsthand!

Spokane ENT's 1 star rating is well deserved…read more I had a throbbing earache with hearing loss, which started back in February. I think it's infected, I just don't know. I made an appointment, the soonest opening mid-April, I had no choice, I took it. I waited patiently. In the meantime, the ear would get worse, then a little better, back to worse, over and over. My mid April appointment finally arrived. I showed up 15 minutes early as I was excited to find out what's been wrong with my throbbing ear with hearing loss, only to find I out, Spokane ENT needed to reschedule my appointment because of a scheduling problem, soonest opening....end of June. Over 4 and a half months wait for an earache with hearing loss appointment. They deserve a zero star rating, but 1 star is as low as this goes. Spokane VALLEY ENT, got me in a week and a half. I highly recommend SpokaneVALLEY ENT!

After two self initialed calls and waiting 2 weeks the office still never called back regarding…read moremaking an appointment. I have a ppo and getting approval shouldn't take so long. Decided to go to another ENT in the area.

If you have tinnitus dont waste your time and money going there they will just try to sell you…read morehearing aids. When i asked about the LENIRE or the Michigan device they had no idea what iwas talking about. Ihad to show them the research. Totally incompetent. It took over 2 months to get in. Then they were running about an hour late. Dont waste your time .

I had surgery on my ear. Worst mistake of my life. Not only is my hearing much worst but now I have…read morepain from the metal piece he inserted. Now instead on ringing, I have ringing, pain and have every little hearing in my left ear. He has ruined my life, since a teacher needs to hear her students.

Dr Giddings is very professional. Has thousands of patients so waiting maybe the norm if that's an…read moreissue. He will take the time to answer questions. Each person is unique when it comes to hearing loss and surgery outcomes. I trust him and he has my best interest at heart.

Waited months to be seen, went to this clinic a total of 4 times and saw 2 different doctors. Had…read moresevere itching in my ear canals and couldn't get an answer as to what was going on. Dr. Falco was nice, cleaned out my ears each appointment but only prescribed me ear drops that did not work. At the second appointment, he didn't really know what else to do so I switched to see Dr. Van Buren. Van Buren was the worst doctor I've seen in 15 years. Bad attitude and wouldn't help me. When I described how intense the itching was and that I couldn't help it, he told me he can prescribe anxiety medication....so let me get this straight. Instead of fixing the problem , you want me to mask the symptom and just take anxiety medication? Unbelievable. I've never been more angry in a split second than that. Completely dismissive and rude. The second appointment I had with him, he didn't clean my ears, spent 5 minutes with me and told me to keep using the ear drops that haven't been working. $100 for that appointment for him to do NOTHING. I asked what he thought was going on since no one had told me. He said he thinks it's eczema and that he sees thousands of patients with this every year so I should listen to him. Yet what he's been doing hasn't helped me at all. What a quack. Completely incompetent. I was done with that pathetic excuse of a doctor and clinic then scheduled with Spokane ENT in downtown. The doctor at the downtown location was wonderful. Prescribed me a medication that helped then gave me a referral to an allergist who was able to completely get rid of the eczema. After 1 appointment. Do better Van Buren. If you hate your job this much then leave. I actively tell people to stay away from you and this practice.

Doctor Falco and his staff were personable, comforting, and recommended that one of the procedures…read moredid not need to be done. I was grateful for his feedback. He and his staff were recommended by Kaiser Permenate and Cheney Dental.