Attended therapy here for an injury for several months. Therapist Jason is amazing at his job and…read morea great person. And all other therapy staff are wonderful. However, the front desk receptionist Rachael lacks any compassion and empathy for circumstances beyond someone's control. I hope one of her immediate family members is NEVER hospitalized with a life threatening injury beyond their control and when she calls to cancel an appointment for late in the day the person answering the call is not more preoccupied going on and on about the charge for canceling due to being less than 24 hours ( it wasn't so much about the fee, but how it was so rudely delivered ). I apologize our life threatening emergency was not predicted ahead of time.. emergencies are usually not, that's why they are called EMERGENCIES. Showing absolutely ZERO compassion of the situation even if I had to pay the fee.... Rachael could have said something like.. I'm sorry about your family member and I understand it was out of your control, but it's our policy to charge a $30 cancellation fee if appointment is canceled less than 24 hrs prior would have been nice! But she couldn't care less and she conveyed that with her attitude and tone. She is one of the absolute rudest office staff I have encountered. She is in the wrong profession and should definitely stay away from customer service! I'm sure they could care less, but I have no intention of ever returning to physical therapy there which is sad as it's needed and I loved my therapist.. but if this is how you front end staff treat your customers then no thanks as I will not allow someone to treat me so disrespectfully. Do better Rachael!!!

First time coming here. Was referred by my doctor. I worked with Matthew as the physical…read moretherapist and Riley helped me with the excercises. They were really friendly and knowledgeable. I look forward to coming back each week to complete my treatment with them.

To start out I'll say I am an athlete and have been through physical therapy twice before. Once…read morepost knee surgery and once post left shoulder surgery. Now I'm back for my right shoulder and found Orrock and Mendenhall via online reviews. This has been my best physical therapy experience and the amount of time and care they put into each treatment is light and day difference from previous therapists. My appointments are on average an hour and 15 min and start with heat and electric treatment followed by a massage to get me warmed up before the work out then assisted stretching and finally with cold therapy. My previous experiences were less then 30 min and I left and felt like I could just do that at my house and ended up doing just that. This time I'm sticking with the in office visits because they do so much more than I could on my own. A big thank you to the entire staff at Orrock & Mendenhall Sports medicine and physical therapy!

For Orrock Mendenhall Sports and Physical Therapy:…read more Was a patient here for a few months last year. I had a low grade upper hamstring strain and wanted to tend to it properly. Buck put me on course with physical therapy routines that isolated various parts of my hamstring. Strengthening the areas around the affected area as well which helps with overall hamstring strength. During my visits I also worked on other general areas such as lower back and posture. Last he also helped assess and correct my running posture. I'm not a runner but it was a nice bit of extra knowledge. I recognize some of these additional exercises I wasn't necessarily in severe need of, but perhaps with my issue being a little smaller than others (Buck routinely worked with patients rehabilitating broken bones and complex sports injuries of all ages), Buck worked to maximize my sessions with other routines which to be honest did improve my overall fitness. I still use some of the stretch and exercise routines provided for my lower back and hamstrings to this day! I haven't had the chance to be back to physical therapy since (sorry Buck!!! :D) Thank you Buck and team for the assist!

Brian Rodriguez is an excellent physical therapist. He is a great listener, empathetic, and…read moreextremely knowledgeable. His manual therapy skills are outstanding, and his bedside manner is professional, calm, and reassuring. I always felt heard and well cared for during my visits. I highly recommend Brian to anyone looking for a physical therapist who truly cares about their patients.

Dr. Brian Rodriguez is exceptional: highly knowledgeable, thoroughly professional, and wonderfully…read moreempathetic. He conducted a detailed examination of my knee subsequent to a skiing injury and provided both an in-depth explanation of my condition and a set of specific exercises for rehab. His 1-on-1 approach is welcomed, the facility is first-rate, and his staff members (Bree and Bobbie) are sincere & gracious. HIGHLY RECOMMENDED

Very patient, understanding and friendly staff. They push and encourage YOU in all the right ways…read morebecause they want to help YOU recover in a way that is still comfortable for YOU. In other words, the only thing they care about is YOU. I have never left my appointments in a bad mood. You may leave a bit sore but the results will have you coming back. 10/10 would recommend to all my friends if they ever need physical therapy.

The whole team is great!! Very personable and knowledgeable. Very clean space. Steve Wixom is…read moregreat! He has students from the University of Utah and Salt Lake Community College. He instructs them and answers their questions when they have them. Can't say enough positives about this place and the team!!!!

This is the place to go to get well. If you really want to be the best you can be get an…read moreappointment with these people they are the best of the Best. Cheryl Farnsworth is an amazing PT . She really knows what she's doing. Can't say enough good things about this woman.

recently I could not attend my appt, bc of this I paid an out of pocket fee of $100 that's totally…read moreunderstandable...Moving forward, I call to schedule my next appointment after I payed said no show fee only to have the front desk reveal that i can no longer schedule treatment in advance. I will now only be able to access scheduling on the same day. This is practically impossible and not to mention inconvenient. I feel frustrated and mostly confused since I have never received a written nor verbal warning being notified regarding why I would be denied. They have now disclosed any time you cancel appt. Regardless if it's several days in advance or if it's to only to reschedule, it will still go towards your total three no shows, resulting in denial for booking future treatment. Overall I'm disappointed in the communication to better disclose policy's. I've noticed this company doesn't care about a patients experience rather than getting paid. I've had treatment at this clinic that was amazing and some that were horrible but continue to rebook bc I found one provider in the clinic that gives their patients full service and attention compared to other that rush or they will sit on the computer for more than half of the appt only leaving maybe 15 min of actually receiving a treatment.

I am beyond happy I went into Fast Track today to work with George! I've had a lot of pain with my…read morelower back (SI) for the last 8-9 days. Yoga and chiropractic care have not been working in my recovery- Come to find out my right hip was rotated! We did a few resistance exercises to help get my hip in place. George took time to explain what was going on and how I could get back to normal! It's hard to find a doctor/therapist who asks enough questions and is actually listening to what you are saying. I appreciate the time and care I received at Fast Track Physical Therapy!! If you need to get back to feeling like YOU, this is the place to be, thank you!!!!

This business's familiarity and lack of transparency around insurance and billing created a…read moreterrible experience for me financially, and their practice in general lead to no relief for my back. They told me they wouldn't know how much my coverage would provide and failed to provide with me something as simple as an estimate. I feel like a fish who thought they were getting dinner and became the dinner. Halfway through my treatment program, (3 visits) I owe them $450 and still have the exact same pain that I had on day 1 with no improvement. In response to comment: If what said in your comment was true. I would have been completely satisfied, George. Respectfully, I was not provided with even an estimate of the visit, and when speaking to someone on the phone to pay my bill, I asked again for an estimate of what the last 2 yet un-billed visits would cost. What you "saw" and what I heard are simply two different things.. and I think that we both know that you cannot hear with your eyes. I digress, I was told, "Unfortunately, we just don't know." I understand that my insurance has a deductible. With other physicians including my chiropractor, they will simply call my provider and get an accurate bill for me as an "estimate" that is made available to me before the treatment is even received to allow me to decide if I want to proceed with the treatment. I must also say that I should not be sorry for not requesting to speak with the owner of a company that has wronged as that most often times is simply not possible. Nor, would it yield any productive results. While your offer of free services are enticing, I think we all know that "no risk trials" aren't as great as they appear to be at face value. Us little folk usually get stuck with the bill. If you truly weren't going to charge your patients if they weren't satisfied, I would have never seen a bill in the first place. As far as the progress, rather lack there of.. I cannot be held accountable for the advice that I was recommended nor the direction that I was given that did not provide the relief that we were both hoping for. Thank you for your response, though I felt it was inaccurate and a bit catty, I understand the personal drive to defend one's business and employees. This review was not intended as an attack upon on you as individuals. This was merely some feedback for the business and a heed of caution for those who aren't 100% familiar and know exactly what their insurance liability will be, as your office provided with no guidance or expectation on this front. I do definitely agree that as people. You are all super friendly, and I believe well intentioned. I wish you all the best, and happy holidays.

I had such a great experience at In Motion. I had a (somewhat minor) injury in my neck that was…read morecausing me a lot of pain and discomfort. I was a new client, and had been referred to by one of my relatives. I'm not usually the type to go to the doctor unless I have to, so I was hesitant at first. Im so so glad I came in! I was able to get an appointment pretty quickly, and the employees are great at communication and worked with my schedule. Once I got to the office, Rachael kindly and patiently worked with me to determine exactly where the pain was coming from, and explained to me the source(s) of the problem. For someone that walked in knowing NOTHING about neck/shoulder anatomy, this was super helpful and actually really interesting. We found the problem spot, and I was given stretches and exercises to practice routinely in order to reduce the pain in my neck. After just a couple days of following Rachael's instructions, I was already feeling so much better. I returned for a couple of follow-ups, and after that, I was pretty much finished! The pain had subsided, and I had all the information I needed to continue if I had the same issue in the future. Now, two months later, I have 0 pain thanks to Rachael and her instructions. I have no regrets, and can't recommend this office enough! Thank you In Motion, and especially Rachael!

I can't recommend Tyler Hanson at In Motion enough! I am a competitive strength athlete and I came…read moreto him after I had ACL Surgery. I had been seeing another physical therapist who did not have the knowledge to return me to sport. I was so happy to find Tyler and within a few short months he had me back at my sport and prepared to compete. His knowledge and experience gave me the confidence to keep at it and my recovery went better than expected.

From the first time I called, I was instantly amazed at how quickly they got back to me. I went to…read morephysical therapy for about 10 weeks after my hip surgery and could not have asked for a better experience. The physical therapist and his assistants care so much, and the ladies at the front desk are as sweet as can be and always make sure you are taken care of. Best physical therapy experience I have ever had.