We had an RO unit installed in our kitchen some months ago by Water Pros Water Purification. The…read moredischarge hose was not inserted into the drain correctly and it came out and began emitting water into the cupboard under our kitchen sink. Since the leak was so slow, we did not notice it until we went downstairs and saw the huge water bubble in the basement ceiling. The carpet was soaked. All in all, we had a repair bill of just under $2,600. I called Paul at Water Pros the day we discovered the damage and he told me that he "would take care of me." He suggested I call my insurance company to start the claim. I did that and was told that since the damage was less than my homeowners deductible, that it would be up to the installers insurance company to cover it. The Hartford Insurance company carried Water Pros insurance policy. I sent and explanation of what had happened with the pictures I had and was told that since I did not prove that the damage was due to their insured policyholder (Water Pro's), they would not cover the claim. Not worried, I again called Paul at Water Pro's. Now he was changing his tune. No longer was it "I will take care of you," but now it was suggesting that it was not his installer's fault that the damage had happened. I told him that any other cause was ridiculous. Was he suggesting that I or someone else pulled the waste water line out of the drain myself? Ultimately, he said it was impossible for the waste water line to come out of the drain. Funny that, since it was sticking nearly straight up out of the drain when I found it. On the day I found the leaking line, I immediately turned off the water and proceeded to anchor the line to the underside of the kitchen counter before curving it back down into the drain. I then squeezed the line together so that it wouldn't want to spring back out again and held it with a nylon tie wrap. Paul refuses to admit fault for his installation and has stuck me with the repair bill. I am currently seeking remedy in Small Claims Court.

We inherited a Pelican water filtration system when we bought our house that I knew nothing about…read more I called Water Pros when it started leaking since Pelican wasn't in business anymore to see what the state of the system was. When we found out it was so old & calcified that it wasn't even working, we purchased a new whole house conditioner. I was shocked at how fast they were able to install it & they were very thorough in running through everything with me. We finally feel like our water is in under control and not a big question mark

Pete, Ryan and Jeff came to our rescue when our well quit working. We thought it was something…read moresmall like a pressure switch or capacitor, but they knew instantly that there was a problem with the piping and pump. They kept us informed every step of the way and let us know what could go wrong, but planned for the best. They even charged us a little less than the initial estimate since they used less material than expected. Boulder GNC Water Well did a fantastic job of pulling out our rusted out pump from 1979, piping and old rope. A+ for being professional, personable, trustworthy and efficient. They had us up and running within 24 hours of my initial call!

I had scheduled an appointment with Damon for Friday afternnoon, August 22 to come and look at our…read morewell, pull the pump and see what was needed for repairs. Then I received a call from Neil stating that prior to the appointment we needed to clear the trees at least 20 feet above the well and the width of the well and also remove the well house cover to provide access. We jumped through hoops to accomplish all they asked us to do and then they didn't call or show up. We even provided them pictures of the preparation we had made. We called our tree service on Wed and they were able to come out the next morning and our son recruited six of his friends to help lift the well house cover off. I spoke with Damon Friday before noon to confirm and he said he would have Neil call me and I never heard from him. It is now Monday and no one has contacted us. Leon S.

We continue to get excellent service from this company. They're still backlogged a month or so, so…read morebook them early! On this year's visit they replaced all the water filters and the Sterilite as usual, as well as some parts of the Reverse Osmosis (R/O) system that were wearing out.

Randy installed a new water filter over 7 yrs. ago in our new home. We love it and he's so…read moreprofessional, kind, honest and we have him service it every 2 yrs. to keep it in tip top shape!!!

We had a water softener and two tankless RO units installed today, and we truly enjoyed working…read morewith Sean and Eric. From the initial estimate through completion of the installation, they were communicative, professional, and a pleasure to work with. We had an unusual installation situation, but they made the entire process feel easy thanks to their expertise and problem-solving. Their pricing was comparable to the other estimates we received, but they were by far the most transparent. Once our water-testing results came in, they worked with us to design a system that met our needs without unnecessarily overbuilding it. We are very happy with the installation and would highly recommend them.

Best thing you can do for your family. The water comes out of the filter cold, with good strong…read morepressure and tastes completely different and delicious.

Need a water softener? When I called Culligan of Brighton they understood what I wanted and I was…read morenot pressured into having to upgrading to a whole complete filtration system. They are easy to work with and only took a few minutes to install!

Eric, Katherine, and Charles are all wonderful people and very helpful!…read more They saved us so much money and took care of everything so fast! Service was fast and communication was great. We are happy to be using their services.

We recently changed from a Culligan water softening system. After interviewing four companies and…read moredoing a ton of research, we settled on EcoWater Systems offered through Costco and installed and serviced by Superior Water. It's been a couple of months and we are so happy with the system. They installed a whole house softener and purification system that also removes chloramines. We also had them put in a reverse osmosis system that goes into the frig and to the kitchen sink. The water is silky, soft and doesn't smell like chemicals. It feels much softer than it did with Culligan. The whole system is wifi enabled and we can monitor it from our phones. It alerts us if anything should need servicing or if the salt needs replacing. The installation was flawless and Etta, the salesperson, was very knowledgeable. The installer, Brian, was very professional, friendly and the installation was flawless. We used our Costco Visa and got an extended warranty and an 10% rebate via a Costco Cash Card, making this the best priced system of the four compatible systems we researched. Superior Water has followed up several times to make sure everything is going smoothly. We couldn't be happier.

Shawn and Sean both master plumbers came out for our reverse osmosis, new hot water tank & new…read morewater softner tank last week. They arrived in the morning as promised and were completely finished with three major installations by 2pm. We ordered this bundle thru our Costco membership services that contracted out Superior Water for their installation services and I must say both plumbers were Proffesional, kind, and patient with our questions during the process! Sean even helped me with leaking shower while he was here & only charged me for parts. ( Much appreciated as we were at our wits end with that shower leak ). Our water softener installed is top of the line, remote monitoring with it to.measure water usage and rock levels. The water tastes really good, if possible to believe and super clear! We absolutely love our new water system. Thank you all - even Melissa in office has been pleasant to deal with my post installation questions. We have found our plumbers to use going forward! Especially since they come out to Elizabeth.

Their workers smoked nonstop while doing the job and just left the cigarette butts all over my…read morefront driveway (4 and counting), and then decided to just help themselves to the bathroom while taking a huge poop (that they didn't clean up after themselves) Clearly not happy, I let them know about it. I have kids at home and their response was so "well we have 1 non smoker technician". Zero understanding from the mens side. Anyways, they cancelled the job probably out of embarrassment. Brita needs to partner with another company! Mike and chip are a joke!

AquaServe has been so helpful! They are always cheerful and responsive. Most of all, Chip is sooo…read moreknowledgeable and educates in a fun way. Testing, solutions, and lots of options to find what works best for what you need. There is no "one-size-fits-all", esp. when it comes to budget and your family's health.

Pipecraft is the best! I have been a customer for several years. I had an issue with a leaky…read moretoilet. I called and got on the schedule with a repair window. Steve, called me the day of. He was running early and able to move me up. He assessed the issue and repaired what was needed. Prices are reasonable. He was professional, courteous and explained what needed to be done as well as after care. Would absolutely recommend Pipecraft!

Oh my goodness. What a great company. Came quickly. No BS, just kind honest help. Didn't take any…read moremoney. Family owned business. Great company