Today, Verizon was great and Amber in the Bozeman store was too. It's good when everything (and…read moreeveryone) works :)

No stars, worst customer service, worst price. I tried to cancel my plan, the store said I need to…read morecall corporate. Called corporate, they said they could email me an itemized statement and cancel my bill. Charged me with a late fee, then they said a month later that they couldn't email me an itemized invoice via email, only over snail mail.

My phone is broken, I'm on my mother's plan but she needs to be in this state, in the store , in…read moreorder for me to even check if my phone has warranty. GTFO, I'd vote ZERO if I could. Younger employee would rather follow each rule to a T than provide customer service. After this I'm never getting a phone with Cricket again.

I would put zero stars if I could. Came to buy a new phone at 7:05 pm, the door was locked, the…read moreopen sign was on, and there was a note on the door saying "be back soon". Waited until 7:40 then a young man and woman got out of a car very close by and came to the door and said they were closed, laughed, and unlocked the store and went inside to turn the open sign off. It was very confusing, if they were in fact closed, why was the open sign on and why did the note on the door say "be back soon"?

Layton was attentive and handled our difficult situation with care! He and Sofia were kind,…read moreunderstanding and motivated!

If you are not buying a phone, you may as well shoot yourself in the head. These guys will tell you…read moreanything to get you to buy a phone but if you have a problem with it later, they'll race you outta there faster than you can ever think. They're only interested in selling phones, they have no interest in customer service. Zero, none! I broke my phone... The manager said he's been managing that location on Main and 7th for 7 years. He told me to call an 800 number knowing I had a broken phone. I asked to use his landline and he told me I could not use the phone, and I was a freaking customer! I went down the street to Verizon and they were happy to let me use the phone. This manager is a straight up a hole. I would never do business with T-Mobile again, even if they were the last cell provider on the planet. They were so nice when I bought my phone, told me things that were untrue just to get me to do it, anytime I had a problem after that, they raced me outta there quickly. The manager there raced me outta there for the last time. I will never be back. Never, ever, no way in hell. I would never give them another penny. Never! I guess he thought I couldn't leave a review. What an a hole! Beware!

Do not use this company. the replaced screen glitched hours after repair. phone was not…read moremishandled. the employee is extremely unfriendly and is the defition of a gaslighter. Blamed me for the repair failure to the point of crying. Then told me i was ridiculous for crying. go else where in bozeman. and do not tip ever cause if you have an experience like i did that stretched out the whole weekend they will not give it back.

The gentleman that assisted me today was beyond helpful to get me my phone back as quickly as…read morepossible. The turn around time was super fast and he was very nice through out the whole process. He also was very knowledgeable about the phone cases and helped me pick one so hopefully I don't break my phone again!

Great experience. Josh was very helpful and knowledgeable…read more And open on Sunday. 10-6 pm

Dishonest employees, watch what you're actually signing up for. Trades in my phone and paid the…read morebalance, still somehow got put on a payment plan. Racket, called aST&T saying this is "normal". Will never do business with them again

Yeah, these guys are locked in. I was devastated because my phone was boot-looping-- that means I…read morecouldn't Yelp. Tragic. I came in and they instantly knew the issue. Came back an hour later and it worked! It might not work the same (error on my end) but I'm happy I could just get it on and working again. But most importantly, I can Yelp again. Five stars no further questions

In all the years of owning cell phones I've never had one fail on me, until two days ago. I…read moredropped my Pixel and the screen went black. I assumed I'd have to buy a new phone but looked into repairs and Google recommended uBreakiFix. The process was simple-I made an appointment on Thursday night, went to the shop on Friday morning and by Friday afternoon my phone was ready. Prices are not cheap, but they are fair and a lot better than buying a new phone. Service is excellent.

When we got there for an 11:00 appointment we were told he couldn't see us for a couple hours…read more Walked out and didn't return.

Whatever cell phone trouble I was having, the guys in here were more than happy to help me solve…read more Pleasant & efficient! The past negative reviews for this place must have been workers who no longer are with them!

Excellent service!!! This business is awesome. They take…read morecare of you promptly. I will get my electronics fixed here in the future. Thanks

We had excellent service and communication with ordering and repairing a foreign cell phone. Very…read moreaccommendating and fair in pricing. Bob Sager DVM 59645