Excellent customer service! We had a bit of an urgent situation and they sent Steven out the same…read moreday to take a look at things. He was very thorough at explaining our options and his honest feedback was helpful. He took pictures to show us exactly where the issues were and told us it could be several weeks before they have someone available to do the work. Luckily, they had a cancellation and got the work done the very next week! They were quick and very professional! Steven is also a Jerry Garcia fan, and that made me very happy.

Had roofing done almost 2years ago. I had been having a few issues, and everytime I called and…read morespoke to Sheila, she would tell me someone would contact me, and no one ever did. I had a professional gutter cleaner come out to clean gutters, and he told me how my new roof felt like he could fall right through it. I called Langley again they still haven't contacted me about my roof. I feel like I would never recommend this company to anyone. They got paid, and now they dont want to come fix the roof or even come by to even look at it. I chose this company because they are one of the oldest companies, but it's greed. They dont hold up to their warranty. This is practically a new roof, and no one should feel like they will fall through it.

I was very impressed by roof doctor. I had a leak by my chimney. Rod quickly found the leak and…read morerepaired it.

Rod Bolton of The Roof Doctor is a busy man but he is well worth the wait for his excellent…read morecustomer service. I had the full job...roof, siding, and gutters. Once we agreed on the project date, he stayed on the job ensuring the type of workmanship that built his family's company for over 75 years. I could have gone with the big roofer companies on TV but I am SO happy I didn't. The Roof Doctor/Rod Bolton is a man of his word, very detailed-oriented, and even educated me on color trends that helped me design a stunning new look to my property. I feel confident that I received a quality roof job. Good service is expected when you pay for a product or service but when you get fantastic service it makes you want to share the good news. If you want great results with an honest company, go to The Roof Doctor/Rod Bolton.

We bought a home in Soddy Daisy thinking it might need a roof. After inspection, we decided we did…read moreneed a contractor to put on a new roof. We called a couple of roofers. Roof Nurse was very responsive, very competitive, and offered details and options others did not. They were very accommodating in the scheduling, on time and did good work. They also did a great job on clean up. They were really nice, too. We are happy with the quality of the process, the roof we got, and the clean up after.

Found an opening in our roof late Saturday. Thank goodness there was no rain in the forecast for…read moreseveral days. Called numerous roof companies. Only human voice was Roof Nurse. Came on Monday and repairs were done on Tuesday. That when I started getting calls from the other companies.

Gonzalez did a great job with our roof repair. He is honest and didn't try to sell us a new…read moreunnecessary roof. He is affordable and showed up on time ready to work. We'll definitely call on him for future work and maintenance.

My roof is beautiful. These guys were out at o dark thirty and were finished with roof and clean…read moreup by 3 pm. Mr Gonzalez and his crew are kind, considerate and equally as important, do a great job. Thank you!!! Five stars out of five.

Edited review to 2 stars. I am a senior, retired, living on…read moremy own with a fixed income. A tree fell on one end of my house causing damage to the roof, exterior and interior damages.The roofing company general manager came and surveyed the damages once the tree was removed.I was told they would meet with the adjuster. The adjuster's estimate was divided into each separate sections of repair. After giving them the insurance estimate I asked for an estimate from the company. I was told the insurance estimate was their estimate, to ensure the only out of pocket expenses I would have would be the deductible. We signed a contract for the amount to be paid.I was told they would take care of everything, all the damages, and working with the insurance company, that I did not even need to call the insurance company. So, I left everything in their hands.This company failed me.There was failure in not following up with the insurance company to confirm what my policy covered. No confirmation the adjuster had any information on my specific policy. The general manager asked him if the insurance company covered a specific coverage, which the adjuster only confirmed the insurance in general did provide that coverage, but nothing what my specific policy would cover.Upon researching, the insurance does not give the adjusters any policies. Adjusters assess damages and submit estimates.With the correct information of my policy coverage, I had options.But since the roofing job was performed under the assumption I had coverage I did not have, I had out of pocket expenses. The money alloted for the other damages than the roof had to be paid wholly on the roof, then some. The roofing company did give a credit for the other damages not repaired. But, with the work I had to pay them not covered by my policy, that credit just went toward the extra work. With the correct information I would have had options, the option of having just the damaged roof repaired, not the whole roof, which was recommended by the insurance adjuster. But, I was under no obligation to replace the whole roof at this time, the roof was not leaking, plus the present roof was only 9 years old.I could have the roof replaced, as I could afford to replace it. Other problems occurred, one of the workers missed walking on a rafter and his foot stepped thru the roof into the bathroom. My daughter stated he laughed after stepping thru the roof, very unprofessional. The ceiling their contractor repaired has begun to break down with the finish starting to peel, and brown spots appeared.The contractor used a hair dryer to speed up the sheetrock mud to dry so he could make sure to finish the repair with one trip. Requests to repair took over 3 months for the work to be scheduled. He stated he forgot. I told him I would take care of it. The electric meter mast was hit by the tree being pushed forward, pulling it partially from the wall damaging the overhang, and causing the lines to go slack from the electric meter mast to the power pole. This left a dangerous situation due to not knowing if any damage was inside the house. This damage should have been the first work to address before a new roof was installed. Instead the new decking, underlayment, and shingles were installed with the damage not being repaired first. Another failure.After I paid the roofing company the out of pocket expenses, I requested a material list, amount and type material, cost of each, and labor costs. I was told they do not give information in that manner. I received only one line descriptions with a total cost of each.I was told that was their detail invoice. Another failure. I received very limited good customer service, ceiling showing poor quality repair, unnecessary out of pocket expenses due to failure to follow thru on my policy, no final inspection of the roof once finished.Therefore no discovery of the damages not repaired before being covered with new roofing. This has been a very stressful, most unpleasant, experience during my 40+ years of home ownership.A hard lesson learned, it will not happen again

Our roof needed a quick repair due to shingles blowing off in a storm. Southern Guardian,…read moreparticularly Andy Broom, came out promptly and right on time! He was friendly and professional and got the job done for us just before another big storm. It is very clear why these guys were rated Best of the Best. Highly recommend.

Stay away from BWB roofing in Ooltewah TN. Shawn Whitaker met with me and the insurance adjuster at…read morethe end of April 2025. I gave Shawn the first insurance check and he cashed the check on May 7, 2025. Shawn said he would start doing my roof in 2 weeks after cashing the check. It is now June 18,2025 6 weeks later and he never started the roof and refuses to answer any calls or texts that I have sent.

Having to repair the sunroof on a house recently purchased, I solicited 4 vendors from Yelp for…read morecost estimates. All four were professional, timely and provided detailed cost estimates. I selected BWB based on my discussions with the owner on my various options and the cost was slightly below the other companies. The work was done on time as promised and provided a written guarantee on the roof. The area was cleaned up and you would not have known they had done the work. OK for complete disclosure, the crew were all heavily tattooed and might even scare the more timid of you and may worry others. Hey these are roofers!!! All kidding aside, they were ALL very professional and courteous to both me and my daughter, who lives and owns the house. I highly recommend Shaun (Sp?)and his crew.