I arrived 10 minutes early for my appointment at the counter to wait for assistance. Immediately I…read morewas called to the counter, took my paperwork asked me a few questions and told me where to sit down. I was called with minutes to a change room to wait for the technician to call me. Again with in minutes I was called to the ultrasound room by a wonderful technician that took great care of me. She explained in detail what ultrasound test will be done. -very pleased will all the staff friendliness and taking care of the patients -facility very clean -washroom very clean -plenty of parking

I've had some horrible experiences lately at doctors offices and this place was absolutely amazing…read more Quick, efficient, helpful are some of the words that come to mind. The staff was also kind and friendly . Thank you for my making my first visit such a comfortable experience.

Dr.Tobola has been my Doctor for four years now and she is the best doctor I have ever had. She is…read moremy go-to and most trusted link in my support network. She is able to help me see both sides of opinions and treatment plans and I find this so helpful. She has a natural gift/ability for being a physician and can connect with her patients on both a deep and professional level. If you want an amazing doctor she is it!! The clinic itself is very quick and efficient. Staff are patient and understanding when it comes to client needs and wants. They are always on top of tests and call to remind you about tests that need to get done. You are able to book appointments in a reasonable time frame. All in all a great clinic with even better quality doctors.

I try not to go to the doctors unless absolutely necessary. However coming from living in Vancouver…read morewhere finding a GP is near impossible I found this place. Dr Tobola has been great and I'm very happy to have this place close by. I would recommend this Doctors practice without hesitation based on my own personal experiences

Been with this practice for 35+ years and have nothing but positive experiences with everyone…read morethere. Accesible, comprehensive care.

My wife and I and our son have been well-served by the doctors at this clinic for many years, and…read moreif our experience is anything to go by, then Valleyview is highly recommended. The main problem, however, is that good family physicians are hard to find, so they are SUPER busy. Just getting through on the phone can be a challenge sometimes!

I'm in the process of trying to schedule my fifth visit to the Southwood Medical Centre, and so far…read morehave been disappointed at almost every possible opportunity. The first two times I came in, I arrived more than 2 hours before the clinic was set to close, on their "walk in days" only to find out my travel had been in vain, as they already had a sign up saying they'd closed the walk-in service for the day. When I finally DID manage to get in (had to take a day off of work so I could get there first thing in the morning, and even then I had to wait for several hours before they OPENED said service. These hours seem to be completely arbitrary and dictated by little more than whim), I was finally seen by a doctor who has since retired. He ordered me a bunch of tests, I got them all done and came back, only to find out either he or his assistant (he couldn't seem to remember who filled out the acquisition form) ordered the wrong test, so I had to wait another month to get the right one done. This doctor alone left a lot to be desired, as his "bedside manner" was awful. Every question was put as if I was in a police interrogation room, and he came across like he wanted me to feel guilty for everything from my dietary choices, to my choice of job... but now that he's retired, I'm stuck trying to get an appointment with the doctor who's filling in for his patients, and this is proving even MORE difficult. I've called 4 times to set an appointment, the first two times I was told not only was he not in that day, but neither was his assistant and apparently nobody else in the clinic is qualified to write something down in his schedule (give me a break), and told to call back. When I finally DID get the right person, I was told he "only comes in on certain days, and doesn't usually stay the whole day" so the only way I could see him was to make arrangements to miss work. I did so, getting approved to leave an hour early from a shift... but then, part way through the day ON THE DAY of the appointment I get a phonecall that told me, and I quote, "The doctor decided he wants to leave at 3, so you'll have to come earlier" and when I told her I couldn't my appointment was cancelled outright. I then called back about a half hour later, after making an arrangement with my supervisor to leave early. After being on hold for over a half hour (being picked up twice in that time and asked to 'Please hold'... and this in an office with 4-5 assistants) I was picked up in time to be told (at 2, an hour before the Doc's already early departure) that now he's decided he's "done for the day". I ask when I can book another one and am told (again) "We're not sure yet, this is the last day he has scheduled for now, call back next week." At this point, I'm rather upset and tell this assistant that I find this way of treating patients rather unprofessional and frustrating, and that this constant neglect could lead to serious complications when patients are waiting for sensitive test results as I was. At which point I told her "thanks anyway" and hung up.... 10 minutes later SHE CALLS BACK TO ACCUSE ME OF ABUSE! So, after waiting it out a day or two to call back and see if I could see another doctor to avoid this kind of behavior and his abnoxious assistant, I was told to come down for the walk-in service on Saturday, and after paying bus far and dragging myself down there first thing in the morning on my day off, I find nothing but a sign on the door from the day before saying "We will be closed tomorrow (Saturday) sorry for the inconvenience!" ....Oh, Southwood.... sorry doesn't BEGIN to cover it. So here we have doctors treating their practice like a hobby, showing up when they like for as long as they like, then just up and leaving with complete disregard for their patients, assistants that blow you off and leave you on hold for inhuman ammounts of time for no good reason, give you the run around and refuse any sort of service, then chew YOU out if you dare get concerned about the nature of your health care, and yet the ONE shining light in this whole ordeal was the sweet, good natured receptionist who was busting her ass to try and help me reach the right people. I feel sorry for her having to be associated with this miserable dump. I would honestly suggest waiting until you're in a state to need the ER over going to this place... you'll get much better care, and probably get seen sooner. Update: As if all of this wasn't bad ENOUGH, I made an appointment at another linic but was told I'd either have to get a copy of my results from Southwood, or would need to be sent for all the same tests again... but in order to obtain my results, Southwood not only charged me 'photocopying fees' (which were 10 times the usual rate of an actual copy establishment) but failed to mention on the phone that they only accept cash! So now they're charging me for spending two months wasting my time.

Walked in on Oct. 23, 2017 for a sinus problem. It was my first time there so did not know what to…read moreexpect. I did not have to wait long. I received excellent attention and care. The doctor I saw was very attentive and explained my problem thoroughly. I am from out of the city but may try to get the same doctor as my family doctor. I live in a small town east of Calgary where the medical situation is terrible to say the least. I don't know how one doctor there can even keep his license to practice.

Had an amazing Doctor here, but he left the experience went down hill. Went for knee pain, he…read morebasically convinced me to NOT ask for an MRI, several months later go in for same problem and he reads from HIS notes that I REFUSED an MRI. Claim ends up thru WCB, after literally months of back and forth trying to get them to simply give the file to WCB I find out that in my file he had written down the wrong knee having issues! Apparently they can't accept email, everything has to be by fax?! They said they never got faxes, never got letters, even after I could confirm that they did. Go get the MRI, I call them a week later to ask if they got it... they tell me no, but the doctor will call me right after they get it... the next day WCB calls they got it on the Friday before and have already had a doctor write a report. I give Excel 3 more days, I call and they lie to me saying they only got the MRI yesterday! Doctor still hasn't called. It's not just a single doctor, it seems they have their front staff lying to clients and very hard to work with. I emailed them asking if they would take a complaint before I posted this.... they haven't bother to respond.

Can't recommend at all…read more I made an appointment to have a back injury examined. I arrived early, yet waited an hour AFTER my scheduled appointment time had passed before my name was called. Then I'm taken back to one of the patients' rooms and have to wait another 30 minutes before the dr. comes in. After explaining my issue and history with back problems, and how I've never had any sort of scan performed to get a deeper understanding of what might be the cause, I'm told to take muscle relaxants, watch physio videos on YouTube, and wait to see what happens. Wow, I should've been a doctor... Even after confirming my name when he walked in, the dr mistakenly pulls up another patient's information on his computer and is glancing at that throughout the visit, mentioning how I've been on another medication previously for pain (which is not correct because he's not looking at my file). All this is realized as I'm walking to the pharmacy afterwards however, as I was ultimately handed a prescription with someone else's name and insurance info on it. So, I've just been told about another patient's personal medical history with pain meds and have the ability to use his name and insurance to get a prescription... By this point the dr had already began assisting another patient, so I'm told by staff to wait AGAIN until he's finished so the prescription can be corrected!! Brilliant. Decided I had enough of my time wasted and walked out. Stunned by the mismanagement and inefficiency of this clinic.

Great clinic. Staff are friendly and efficient. Dr. Yu is thorough and takes the time to explain…read morewhat is necessary. Received a referral right away. We will definitely be back! Dr. Chang and Dr.Jiang are also amazing doctors, we have received excellent service by everyone at the clinic, the doctors all work together to make your visit as efficient as possible so you do not have to come back multiple times; much appreciated!

Worst experience at this clinic with Dr. Cheung!!! Do not recommend…read more SIMPLY THE WORST!!! Have been a patient with Dr. Cheung for over 10 years, but today I decided to get a new family doc! I just had enough of their horrible service! Their receptionist and their way of running their clinic is the WORST. The receptionists are super rude, very unprofessional and don't care about their clients at all! I have routine blood work every 3 months for my specialist, and they ask me to get the req from Dr. Cheung every single time. They don't a standing order. Why? Because they can't get money from government if they don't see you. They also give you a time frame to go review your lab results, and demand you to book appointment. Recently I lost my req and phoned them today to ask if they can fax it to the lab. The receptionist demanded me to go see doc to get a new req. Explained to them that I live far and can't go to their clinic anytime soon. They did not seem to care. Talked to 2 different receptionist and both started talking in Mandarin (most of the staff speak in Chinese), then all in a sudden they accused me for not speaking English and "this is Canada" and I am suppose to speak English to them. What a surprise?! Dr. Cheung has been speaking Mandarin to us for the past 10 years!!! I guess that means Dr Cheung is not a very professional doc, by their standard, since he is speaking Mandarin after all. Racist? but the receptionist is Chinese as well! We asked her name, but she said we need to book an appointment for that! Not professional at all. They care more about money, and definitely not their patients! Do NOT GO THEIR CLINIC!

The best Medical clinic I have been to in Calgary…read more All of the staff are extremely friendly and helpful and I have never had a long wait time to see my Nurse Practitioner. The receptionists go out of their way to help and the pharmacy staff are top notch. Highly recommend this place to all

We are very grateful to the clinic and pharmacy for vitamins, pills for our family. I'm satisfied…read moreyour servises and behavior to pacients!!!

I was a bit apprehensive about coming here based on the previous reviews, but it's near my house so…read moreI decided to give it a chance. When I arrived, I was greeted warmly by a receptionist. There were a few others in the waiting room ahead of me but I was told that the wait would be about 45 minutes which isn't too bad for a walk-in. Sure enough, I was in and out pretty much 45 minutes later! Everyone I encountered was friendly and polite. The doctor seemed like he was in a bit of a rush (I didn't get his name and he wasn't wearing a name tag) but he was thorough and quick in examining me. He provided some treatment and we discussed it a bit and then I was on my way again. Overall, pleasant experience (other than me being sick in the first place).

With a young child and myself working in childcare I think it would be safe to say that me and my…read morefamily have visited our share of medical facilities in the city in a short time frame. Just want to say this clinic is the worst walk in clinic I have ever experienced in the province or any other. Wait times are ludicrous(the emergency room wait is shorter on average.) Every single time any of us goes there we leave wondering why the hell we bothered?? The reception staff are all some if the rudest women I have ever encountered and really should not be working with patients in any way. Very insensitive and just mean spirited people. All the doctors are the laziest people I have ever met, but Dr. Collette takes the cake. Barely utters a word when he walks in. Doesn't bother to listen to anything you say and makes you feel like an idiot who has nothing wrong with you (whem any other MD says otherwise) or diagnoses the wrong thing because he rushes to throw drugs at you so he can go and sit in the back for 5 hours until he wanders into the next room to screw up his next patient. So unless every other medical centre in Canada is closed, save yourself 4 useless hours of your life and go anywhere else!