The room was nice and very clean. The staff were responsive and professional. We were a little…read moreconcerned when we first stopped here but it was every bit as good as the Hampton Court that we stayed in all last week. I would recommend Quality Inn in Cleveland Tennessee to any traveler.

Slept well. Cot only fit right by the door and was a tight fit. Go somewhere else for breakfast…read more They water down their orange juice and cranberry juice. For the others I cannot say.

BUGS! Bed bugs or some other variety. My arms have so many bites. And pretty dirty as well. I had…read moreto use a hand towel to wipe down the wall between the beds. There was soda or something all over it. The lamp was dirty, the ironing board cover was gross. The bathroom walls were filthy. See photo. The mattress kept sliding off the bed a bit, hitting the light cord and unplugging it. The plug for the tub didn't work so water slowly leaked out. The manager said that the room was checked every day for bed bugs. Highly unlikely since there was no attention to detail or in depth cleaning going on. We left before 2 on Saturday even though we paid for 2 days. We had to stay there the previous weekend and that room was also less than clean. The person next door, who appears to live there because they were still there the 2nd weekend, fell asleep with the TV on loud enough to hear through the wall. Since you go through the gas station to book and call with a problem, there was no one to call because it was closed. We were given no other number in the event of a problem. Couldn't stay at the other motel the 2nd trip because they were full. AVOID this place.

Our family stayed here while white water rafting, camping and mountain biking. Perfect little road…read moretrip hotel for what we needed. Very, very clean. Rooms were simple and a great value at $70/night. We have bike racks and bikes on our cars, and being on the first floor with our cars and bikes parked in front of the windows, definitely helps us sleep better at night. Hotel is also across the street from a Family Dollar and next door to a hardees, which was great bc we were short on time and there is no other shopping for about 15 miles in any direction. The Shell station in the parking lot is also the host office. Everyone that worked here was very kind and helpful. We would definitely stay here again next summer in combination with camping. We really needed this hotel for the wi-fi service, but didn't realize that until halfway through our stay at the campground. My daughter has several assignments due for college courses, and our hotspot was completely useless in the Nat'l Park area, the signal was never strong enough for her to load or complete the assignments. The hotel room gave us a place where my daughter could work for a few hours in comfort each day, as well as a place for us to freshen up before our 10 hour car ride home.

The control to our room was not turned on for us to control and the night was extremely miserable…read more I am a platinum elite customer and hotel has refused to compensate for the nightly charge. Very disappointing!

So here we are again in Cleveland, TN. We've been to TN 4 times now for softball: 2 Johnson City…read moreand 2 here. Different hotels each time. All the same chain. We arrived early in the afternoon having driven only from the Georgetown/Lexington area where we spent the night in a Hampton Inn. We were able to check in when we arrived - YAY! And and luggage cart was available and elevator waiting to take us up to the fourth floor. Most of our team was also on 4 - a few on 3. Which is fine. The first thing I did when returning the cart was check out the fitness center - BOO. At least this one had dumbbells - better than the prior hotel but nowhere near the luxurious and well-stocked fitness centers of our prior trips to TN. The good news - I spent all weekend at the field and didn't have the opportunity to work out here. I also was OK just getting plenty of walking in at the softball park as I've been overdoing my strength training. Our room was 2 double beds - nice and roomy, good TV, fridge, and coffee maker. Linens clean and spacious bathroom. The one bonus amenity was EAR PLUGS! YAY YAY as the ones I packed did not help much when I used them the prior night. These were life savers - but I still slept crappy to no fault of the ear plugs or hotel - just my hubby/roommate who snored horribly. I have learned not to even try and wake him to get him to stop. He 1. Yells at me as I, too, admittedly snore some times, 2. Gets mad at me and 3. Falls back to sleep and the snoring resumes in about one minute. Or sooner. Not time for me to fall asleep. Breakfast time! We had an 8:30 game and our alarm went off at 5:45. I went downstairs a little after 6 while hubby was showering. All I ever want is fresh fruit and coffee. Nothing more. I was 1 for 2. Coffee only. NO FRUIT. So I made time during the day to stop at Food Lion and buy my own breakfast food. I cannot remember a time a hotel did not even put out some apples. Really? Nothing? I don't think this is a COVID thing as other hotels have served apples wrapped in plastic wrap (totally unnecessary - just wash them before eating them!!) Location good, parking plenty, wifi free and no sign in needed (YAY!) But HUGE strikes for the lack of fruit in the morning and the size of the fitness center. Had we have stayed longer than 2 nights, I would have made due with the fitness center and got a work out in. But the breakfast thing would still be a problem. So not getting five stars - still pondering between 3 and 4 . . . The steaming hot carafe of decaf after an evening in the cold air was just amazing and perfect. 4 stars it is!

We were very impressed. We made reservations before heading out on a 7 hour drive. We arrived and…read morecheck in went smoothly. Room was clean & beds were comfortable. Bathroom was very clean and towels fully stocked. It was too cold to enjoy the pool but it was well taken care of. The breakfast was great. Eggs, potatoes, sausage, waffles, cereal, fruit and a more available. This was a big hit for our boys. Food was delicious. Staff was very pleasant & eager to help at all times. Overall, we would definitely stay here again and recommendation for others.

I just have had all-around bad luck with this organization so I prefer motel 6 or holiday innread more

This place was very cute and very cozy inside. There was some issues however. The heat wasn't…read morealready set and took a while to heat up. Didn't bother to call to complain since it was late when we checked in. The elevator didn't work and I feel they should leave 1 to 2 rooms available in case of a person who checks in with a wheelchair. We had to carry my father in law up flight of stairs since elevator broke and no rooms available on 1st floor and he's in a wheelchair. The floor was filthy, it didn't look like it to naked eye but my white socks showed differently, wish I had taken a picture. As far as pricing it more like a $80 a night hotel not $100 a night

The hotel was clean and the beds were comfy. I saw past…read morereviews as it being dated (2 years ago). It was not the case now. Bathrooms were all updated and clean. They had a great complimentary breakfast buffet. Omelets, sausages, bagels, hot cinnamon buns, biscuits n gravy, oatmeal, pancake station, juices, coffees, yogurt, fresh fruit, etc. Would recommend stopping if in area.

Everything has been great so far! This hotel is super clean, and the staff is incredibly kind and…read morefriendly. A special shoutout to Madeline, who is absolutely wonderful! The pool is well-stocked with towels and the water is just the right temperature--so inviting! Honestly, I can't find anything to complain about. This place is fantastic!

Very nice facility. Room is spacious and well appointed. I really appreciated the lady that checked…read moreus in. Her name was Pat. She was so helpful and recognized me as an honors member. The breakfast was very nice and had a good selection of hot and cold items. I was disappointed that there were not many tables to sit and eat. Way too modern and not practical

Hands down, absolute best customer experience with every employee I came in contact with (Meg,…read moreAshley, Peyton, Miranda)- there were very Clean rooms, comfortable bed & pillows, and overall a well taken care of facility. I have to say a very special THANK YOU to their GM Leigh Anne (not sure of the spelling). My son got sick with a high fever and She offered and made every accommodation above and beyond what any hotel has ever done. Her customer experience was off the charts for us, and I cannot recommend supporting this hotel more highly. If it wasn't for her, my son would probably be much more sick and a lot less happy. So thank you, thank you! We will be staying here again and again!

Nice and clean motel with a pool breakfast in the morning nice and cozy hotel no bar but still a…read morenice place

Easy check in process. Nice and clean rooms! Lots of hooks on the wall for you to hang things like…read moretowels which is great! Good room temperature control as well, much better than a central system and it actually works! Open closet so you don't forget anything. There's also a night light in the bathroom which adds a nice touch. Lots of table space in the room to put things and they have trash cans with bags! Fast WiFi. Comfy beds and pillows too. Scone and biscuits are good for breakfast! There's also a pool that's fun for kids and jacuzzi. Good spot to stay around the area!