The office is small dirty and it smells bad. I had an appointment got there a few minutes early to fill out the paperwork. Wait 40 mins passed my appointment time still was not called back , when asked how long will it be they said oh about 45 mins. WTF. I got up and left I could not stomach the smell of some food that the receptionist brought into the office. Please sister get your office in order. read more

Very disappointed. Several calls to office no answer, refered to text number STILL no answer. Billed insurance for services that were NOT rendered. A hot mess now between insurance and what I also was asked to pay which I will never get back. VERY UNPROFESSIONAL. DO NOT waste your time, I now have a broken tooth and no dentist. read more

Yesterday was my 1st dental visit with my son. Took off work early, rushed to get my son from camp, paid for parking and as soon as I step off the elevator I said aloud, "914" (their suite number). The two ladies getting on the elevator held the door and said "Are you going to Dr. Roe's office?" I reply "yes." Then was told it was closed. How when my son has an appointment at 3:30PM? They replied, "She had an emergency." I asked why wasn't I called? Their response was that Dr. Roe was doing the calls. Here's my thing, I realize emergencies happen that are unavoidable and unplanned. However, you are a business. The least you could do is call and reschedule the appointment AHEAD of time. It sends a message to a 1st time client that this dentist is unprofessional and inconsiderate. I took off work early and paid for parking. It already took 3-4 weeks just to get this appointment, which was for school. I am very disappointed with the lack of professionalism and courtesy in this situation. So now my son has no appointment scheduled and school starts in 2 weeks! Of course they're not open today (Thursday) for me to call and reschedule or voice my concerns. How convenient! read more

Dr. Roe is excellent, however, I call and call and rarely reach anyone in her office to schedule an appointment. For example, I've called three times in the past week and a half and received no answer each time. I would like to remain her patient, but I am going to schedule an appointment with another office that I can actually reach. read more

As a patient of Dr. Roe's,​ I have been seeing her for many years my children have seen her and so have my other family members. I am so disappointed at the reviews of hate I have seen on here by these people. Dr. Roe is a sweet and very kind doctor as opposed to other doctors who have done worse than just answer the phone. She has changed her staff and rearranged some policies and even changed up her front desk. You are crazy to tear down a black doctor who is uplifting and as cheerful as Doctor Roe. I would totally recommend her, and commend her efforts as a professional that looks out for her community! Don't let these hating people on the internet stray you from seeing a Doctor who actually cares and listens and GETS YOUR TEETH LOOKING GOOD! read more

I called Dr. Roe with a dental emergency associated with an impacted wisdom tooth (exceptionally bad timing, given the pandemic). Despite the fact that I had not yet signed up with her clinic (or any clinic), she listened attentively while I described the problem and asked that I send her a photo of the affected tooth. She called me immediately after I texted her the photo and generously explained in careful detail exactly what was happening and what actions I should take next. Because I had an infection, she immediately filled a prescription for an antibiotic with my pharmacy, then explained to me how much Ibuprofen I should take, as well as what I should be eating and precisely what sorts of antiseptic mouth washes I should use. She came off as extremely professional, knowledgeable, and compassionate. For now, I need to see an oral surgeon to handle this emergency (she recommended two to me), but I look forward to visiting Dr. Roe post-pandemic for general dental care! read more

Unprofessional, unorganized, unsanitary. Dr. Roe's office is only opened 3 days a week (meaning if you have an emergency you could potentially waiting 10 days before you can be seen) and doesn't have a relationship with another doctor. She was rude and unhygienic in her practice. I waited 3 weeks for an appointment, waited 45 minutes in a dirty folding chair in "the waiting room", only to get 2 poorly done X-Rays, and told I have to schedule a separate appointment in several weeks to get a cleaning. I have no idea how this practice is still open. All 3 of the patients I saw that day left with no results and were told to contact other offices to get their teeth worked on. I hate writing negative reviews but this was absolutely the worst experience I've ever had. Save yourself the time, energy, and stress and DO NOT become a patient here. read more

I hate to read so many negative comments about Dr. Roe and especially Rhonda! Having years of Dr., Dental and Hospital experience I am aware that waiting is inevitable. I've beat Dr. Roe to appointments before, I work in an O.R. and our patients beat the docs in daily.... It happens! Rhonda is nothing less to pleasant to myself and my daughter, she knows me by name and always great conversation. As far as the "only care about insurance, before making and appointment" comment.... Let's marinate on that for a moment lol!... That is to avoid you wasting your time, because some insurances might not be accepted there.... Point is I love the service and she has referred me to an AMAZING orthodontist, nothing but respect from me to Roe and Rhonda read more

I have read the reviews here and find it interesting that anyone is able to trash someone's business or character . If those people could be judged for their work .. How would they like it ? Just remember you need to watch when judging other's because the same can be done about you ..the Internet is designed for everyone to research what ever they want .. But it is slanderous when you write Negative information .. If you aren't happy move on.. Don't be negative and try to hurt a business.. Pick another business for your services. read more

I have no problems . Dr Roe is very kind and receptive to your questions and concerns. With procedures I've had great results and pain is always kept to a minimum, given the circumstances. Great dentist read more

Alright, dangit. I hate to have to do this, because I really like Dr. Roe as a dentist but I have been calling and leaving messages (because no one ever answers the phone) to make an appointment, but have been getting no calls back. Sigh. Looks like I'm gonna have to get the old insurance company on the horn and find a new dentist. read more

I've called FIVE times and left messages to schedule an appointment. My phone call still hasn't been returned. No one is ever in the office and answers the phone. I don't know what kind of business this is but they are NOT professional. read more

I have been a patient with Dr. Roe for about 5-6 years now. She has always been professional and kind. She is very good at what she does. I know most people hate going to the dentist, but I always have such a pleasant visit. If you're looking for quality care for your teeth and a professional staff, then you definitely want to go to Dr. Roe read more

Roe Family Dental - My last dental visit 3.24.14. Getting my core build up for my root canal - General Dentistry Near Me - Chicago, Illinois

This was my first time here and I had reservations due to past experiences with other dentist. However, Dr. Roe and her staff made me feel at home. They were very professional and very efficient. Dr. Roe walked me through every step she made and that truly calmed my nerves. read more

This is a bit embarrassing, but I just had my first dental appointment after an absence from the chair of seven years. I was a bit freaked out, but it actually turned out quite well. The reason I didn't give full marks was because the office was small and crowded and I ended up waiting like an hour for my appointment. But aside from that, I enjoyed my visit--as much as one can enjoy visiting the dentist. The receptionist was kind and helpful, and Dr Roe was very informative and, compared to the hellish experiences of my earlier years, was quite gentle. She also didn't try to convince me to get any random fancy work done. I either have amazing teeth or she is an honest person, which I didn't think existed in the dental world. I'll be back. In like another five years or so. read more

I had my first ever appointment with Dr. Roe this week, and must say that she did a very thorough cleaning. I was very pleased with her work. She was very informative, more than my previous dentists. She was good at answering my questions as well. Her office lacks space, but then you will be given the personal attention that you deserve. Roe Family Dental is a keeper! read more

I was recently kicked off my parents insurance since turning 26 and I had to find a new dentist that accepted my companies Cigna HMO plan. I was hesitant to see Dr. Roe due to other negative reviews but I went anyway due to the close proximity to my home. When I called to set an appointment my call was returned the next business day (hence the 2nd star). I waited 35-40 min to be seen. The office is cramped and dreary. The staff wasn't welcoming nor friendly. Dr. Roe was extremely rough on my teeth and gums. When I expressed my discomfort and her roughness she stated "No, I'm not being rough". Excuse me? How can you tell me how my mouth feels. I was literally becoming teary eyed from the pain. Dr. Roe was extremely rude and her lack of consideration was infuriating. As a first time patient I would assume she would be nicer. This was by far the worst dental experience I have had. I will not be returning. read more

Although Dr. Roe is very kind, this dentist office is very dirty and disorganized. I felt like I was back in Africa visiting the dentist. Some of my concerns about pain in my teeth were not responded to. read more

Well I had a 10:30 appointment I arrive on time to find that this dentist has scheduled 5 other 10:30 appointment as well as 5 10:00 appointments and she didn't arrive until 10:30! What the hell type of unprofessional mess is this! After today I will never return to this dental office! read more

I had a pleasant experience with Dr. Roe and her staff this afternoon. Her assistant at the front desk called on my behalf to make sure I was getting the proper student discount, and I was charged a reasonable amount for a routine cleaning. Dr. Roe speaks clearly and patiently explains her observations and procedures. I did have to wait about 45 minutes before being seen when I arrived on time. However, I will be going back to her office for my dental work because of the other positive factors. read more

I am very happy with the treatment I've gotten from Dr. Roe. After having been a patient of 15 years in a downtown dental office where I got excellent care and service from office staff, Roe Family Dental does not fall short. I appreciate Dr. Roe's "chair-side manner", how she explains her treatment plan and it's cost and the straight-forward way in which she tells all the possible courses of actions giving you knowledge to make informed decisions for your treatment. I would venture to say that being a dentist isn't exactly the easiest job to do. Working in people's mouths and dealing with the public in general is a major task. I think Roe Family Dental does a great job of caring for patients in the chair and handling the office business as well. Although the waiting room is too small, I would still refer my family and friends because the care is great. They make me not miss my old dentist anymore. read more

It is difficult to give a rating for my experience because I think Dr. Roe is a great dentist (5-star), but I experienced administrative chaos related to billing. It seems that Dr. Roe was not in agreement with what my co-pay should be based on the Patient Charge Schedule issued by Cigna, which I found difficult to understand since Dr. Roe's contract with Cigna should be followed for billing. So, as a result of this SNAFU, I find myself walking around with a top partial denture and no bottom partial. In addition, phone calls to the office are ignored and/or blocked. I am sooooo disappointed because I really expected a higher level of professionalism from Dr. Roe. read more

Dr. Roe is very nice and she does an excellent job. But there's two major problems...... No one ever answers the phone so don't worry about calling, and if you schedule an appointment be advised to see her four months later. read more

I hate to have to be the one to write such a poor review on a great Doctor who unfortunately meets not one of my expectations. One positive thing to point out would be the Dental Assistants they are very pleasant and comforting. Dr. Roe seems to be a nice Doctor however her office is entirely too small and vintage. These are type of things I can look past. In November 2015 I had an old cavity filled at her office and in May my Orthodontist says that the filling needs to be redone, because it seems as though the filling was not done correct OR it could have been a "bubble" in the filling. I did as instructed and tried to make an appointment. But unfortunately, every time I call the dentist office there is never an answer. NEVER an answer. The voicemail leaves instructions to TEXT her "personal" phone. On the bright side she does respond to the text messages but never engages to call and communicate. The reason that I will no longer go to this pratice is because it is very frustrating not to be able to communicate with ones doctor especially in the time of need. read more