Raised prices from $325 to $375 for a ton in less than a year. That is gouging at its finest as I…read moreknow the wholesale cost.

I don't know if it's cause I'm a girl that they think I'm stupid or what, but I do know when…read moresomething has a hole in it or if it's cross threaded or not! ( I took in a old part so they could match a new one ) I was given the wrong part and was treated very poorly. I took my old part and the new part to Ace where I was treated very kindly and professional and was matched with a identical part! I asked the gentleman if I was stupid or not and asked him if it was cross threaded and he said no it has a crack in it! Needless to say I will never be back here and I found a more professional place to go! Do better

I am torn between a 3 and a 4 for this review. Wish I could give half stars. Anyway, this store…read morehas just about anything a handy man could need, but the prices are a bit higher than at mass retailer stores like Loews and Home Depot. Also the hours are a lot different than those mass retailer stores as well. But you have to remember that you are in the heart of a tiny town called Naples. So, this is what you get. Upon entry you are greeted with a large moose head hanging on the right, and the register right in front of you. There is a bright red sign that says, "Welcome to your neighborhood do it yourself center". I stood there for a bit until a man behind the counter asked if I needed help. I declined as I was snapping photos and then off to join my father-in-law pick out some nails for some flooring. A nice woman there let us open the package and test them in a transition strip to make sure they were the right size. I thought that was a nice personal touch and overall great customer service. They have a private parking lot, but you have to be careful pulling out. Traffic coming from the left can often move fast. Also, this place is next store to Joseph's Wayside Market so on weekend I suspect a lot of their customer park here.

I've been building a cabin over the course of the last few months in nearby Italy Valley. I've…read morefound the Staff at Wilcox to be very friendly and service oriented. Everyone, from Kurt, the Manager , to Morgan the delivery person, aim to please. I've struggled with coordinating the delivery times with folks from the Big Box stores but never at Wilcox. I ask them to deliver at a certain time and place and the material is always on site as requested. Kurt has been very helpful with pricing and the quality of the materials is excellent. I believe in supporting the local business establishments and sometimes that means paying a little more. But not with Wilcox, the pricing is very competitive and the service is superior, Tom Curtin

Good advice, full stock, great service. Been going there 25 years, always had what I needed.read more

I always find what I'm looking for here. Love the small feel , instead of the big box store. I'm…read morenot a home renovator and just into DIY projects. Employees are eager to help and knowledgeable. The coffee sucks.

everything is worthless over this store. Mean associates and worse customer services provided by…read moretheir management team. They keep changing their price whenever they wanted. I have a worse shopping experience ever that is why lightly Americans go there for the shop. I am never going to shop at this store anymore in the future.

Eric is the owner now and he is very helpful. He always greets you when you come in and asked what…read morehe can help with. He is very knowledgeable about the items he stocks. It's so important to support a small local hardware in a small town. I recommend this hardware store, it is well stocked clean and the owner is efficient

The last of the old school hardware stores! It has everything you need and excellent customer…read moreservice that will help you think it, find it, and do it. The younger couple working there were especially helpful. We'll make this a regular stop when camping at Keuka Lake SP.