I'm starting a home improvement project and placed a fairly large order--several hundred dollars'…read moreworth of materials--plus $60 for next-day delivery. They confirmed the order was ready to go. Day 1: Nothing arrived. I called and was told there was a "delay." Fine--things happen. They assured me it would come the next day. Day 2: The 1-3 p.m. window came and went. No delivery. I called again. This time I was told it would arrive by 8 p.m. Still fine; I rearranged my day and waited. At exactly 8 p.m., I got a text telling me the delivery was now pushed to the next day, 1-3 p.m. Day 3: FedEx finally showed--with one small item from the entire order. Keep in mind: they repeatedly told me an adult had to be home for this delivery. So I've now burned three days on standby. When I called to ask what was going on, I was told the delay was actually because I had selected next-day delivery--which apparently sent the order to a third-party gig-driver service that "couldn't find a driver." The rep literally blamed me for choosing the service they sell, and when I angrily pushed back, she hung up on me. At that point, I cancelled the order entirely. If simple delivery requires three days, finger-pointing, and a hang-up, I'm not risking the rest of the project with them.

If you are purchasing appliances here, I would avoid it. I purchased a refrigerator from them in…read moreApril now it is June and it is already not working. The manufacturer is giving me the runaround and Lowe's will do nothing to help me get the $3,000 refrigerator I purchased from them repaired. Meanwhile it is 100° outside and I have no way of keeping my groceries cold. Apparently, they only cover the refrigerator for two days After installation. Even with the service plan, they will do nothing because technically it's covered under the manufacturers warranty. They don't really seem to care that the manufacturer is not responding.

Recently had emergency replacement of a sump pump tube and Tim opened the store a few minutes early…read moreto help me in my time of need! Great service and selection!

I have nothing to say about the hardware store itself…read more However, if you're ever in the Alfred area on a Friday, do yourself a favor and get some pie. FRIDAY IS PIE DAY I had a humbleberry pie that made me almost weep tears of joy, and the strawberry rhubarb beats my grandma's (which is saying a lot). Who needs tools when you have pie?

I really like having them close by for home projects. They charge a bit more than big box stores…read moreBUT they are just up the road. I did however try to order some building supplies for a larger project and it didn't work out. I gave them my name and phone number to have them let me know availability and never heard back. I had to go to big box instead. I couldn't wait around for a response after over a week. They are great however for anything you would need that they currently have in stock.

Faucet replacement parts can be very difficult to match with the originals. The staff at Vine City…read morewas extremely effective in closely examining our original part, and then coming fairly quickly to the conclusion that what they had on offer (and they had A LOT on offer) was not going to work. They did not hesitate to redirect us, and so we were served by them directly and then indirectly. Vine City Supply is just the kind of enterprise to have in a place that prizes community service!

Remarkably friendly and helpful staff. Great selection of household items. If you don't see what…read moreyou want or need on the shelves just ask them and they probably have it or can get it quickly. I'm so glad I don't have to drive to Bath or Painted Post, it's great having a hardware store right here in our little town. They even have candy!

I came into this location to buy some items to install some windows and was helped in a huge way by…read morea guy named Mike. I run a large business in Rochester and Syracuse and am unfamiliar with this location but do frequent other locations for business and personal use and love the stores. However this experience was much different. I was helped quickly, confidently, passionately, and actually had fun spending money with him. Mike if you read this please keep up the great customer service side of the work it is very appreciated and i wish i had a few employees like you to sell some of our products. That kind of service is dying breed these days. 5 star all the way!!!

I went in for my husband and asked for Amy about it and she said she had told my husband she put…read moreit on hold for us and she did as soon I went in and told her who I was I in and out within 5 mins she was a sweetheart and now we won't go anywhere else. I will definitely be going back there she was nice, kind and has a smile and is always very positive. Thank you north main for hiring such a great worker.

Good advice, full stock, great service. Been going there 25 years, always had what I needed.read more

This place of business is easy for this disabled veteran since the store is close to my home.read more

Called looking for a light dimmer. They said they had them. On arrival they did not have them…read more They did recommend another business that did have them.