I have been popping in here for the dog cookies for 6 years now. They always have a great, high…read morequality, selection and the staff are always pleasant. My dogs also like getting attention and treats from them.

This is the only pet store my doggos go crazy for! They are practically regulars and the staff know…read morethem by name lol. They go into the store, greet the staff and wait for treats when we check out . This store deserves recognition for excellent service. There has never been a day where I've gone here and not leave without a smile on my face. The staff are knowledgeable and do their best in giving advice for good dog food and other inquiries I drop on them every once in a while (most recently was the FDA dog food scare). I like going here because of the personable service they provide and it is overall a place that treats customers and their pets so well!

I have dropped by this pet store to buy some wet food for my dog about a month ago and would never…read morereturn. The 2 ladies working at the store had such bad attitudes. The one working the till was unbelievably rude and kept rolling her eyes and acting like she is doing me some kind of a favor. Don't like your job? Quit and go get a different job instead of making the business lose valuable customers. I did not ask her to do anything other than scan my purchase so that I can pay and leave as fast as I can.

The cutie in my picture (the non-human one, of course!) requires a variety of things to live. Food,…read moretreats, bones, etc. We usually have to hop stores because her food is at one place, and her treats tend to be another. Or even if her food is at Van Pet? It's out of the way for us. Having said that, Van Pet is easily one of my favourite pet stores out there and we make the trip whenever it's a non-emergent need (food, for example). It's unpretentious, fully stocked, and the staff is always knowledgeable. For example, being pretty knowledgeable myself about what I'm feeding my dog, I've had many a conversation about dog food with staff at various stores. I always find Van Pets to be balanced and helpful, and they aren't always just trying to sell me the most expensive thing. They usually stock us up with samples to try to help us make the right decisions. It's very much appreciated. It's taken me a year to write this review. It wasn't until today after a visit that I realized that every single time I've been in this store, I've left happy and wowed by the customer service. It's absolutely warranting of a review and even more, a five star one.

This is a cute doggie store with lots of supplies for all your furry and feathered (and in between)…read morefriends. The people behind the counter were very friendly and they had a large array of dog inventory. Decent prices and friendly staff.

A nice local pet store that has all the supplies you need. Their staff is very supportive and…read morefriendly. I have also done some price comparisons and found out that it is a better deal to purchase pet food here than other chain pet stores. They also have a rewards program that gives back 3% of your purchases (I think it's 3%). If you can't find what you're looking for, they can order it and they will give you a call when your order is ready for pick up.

You have to love a place where you go into buy something (in my case a towel for my dog) and the…read moreowner ends up giving you one from her car, just to save me having to buy something for a quick visit to Richmond. Now that might not be great for the bottom line of business but it surely reflects a generous attitude for customers - is that not what we'd want from a business? I would definitely recommend this place.

I liked this store the minute I walked in. I had an idea the owner was a cat person…read more She was friendly and offered to help us if we had any questions, which we did. We needed something for Streica, our friendly stray cat. She helped us out with getting the kitty litter box, Offered suggestions on the types of kitty litter which we got a clumping clay based litter. Some snacks and toys. Lovely little shop with lots of regular customers there. Prices can be a bit high compared to those big box retailers, but it's the wonderful service and the good selection she has to offer. And you're always greeted with a smile.

called last week to book a bath for this week. Was told you can't book it first come first serve…read more this morning in the bath was empty. As I was going in, I was told a person who behind me had called and booked it so I couldn't use it. Don't lie to customers.

**Updated 4/28/2022** It seems every time I visit this…read morestore, I unfortunately have to downgrade its rating. Today's visit will probably be my last. (I say this sadly because I live a few blocks from this store and it is super convenient for me to get all my pet supplies and food here). Being a lovely day outside, I decided to "walk" my senior dog around the 'hood. I use the term "walk" loosely because my dog is so old and can't really walk; rather, I use a doggie stroller to get her outside to get some fresh air. I had visited this store earlier in the week to get a big bag of dog food and some specialty doggie treats, but I spoke to a nice guy there at the time (I think he was the store manager), and I decided to return today, as they offer a discount to seniors on the last Thursday of every month. (I unfortunately qualify for said discount!). As I entered the store today, with my dog in the stroller and all, I saw that the knowledgeable and nice guy from earlier in the week was not there. Instead there was this employee who literally did not know what day it was (he was unsure when I said that today is Thursday, the day they offer a discount to seniors. He hemmed and hawed and had to check the calendar before agreeing with me). At this point, I realized I did not bring my credit or debit cards with me, but I had them all in a locked file on my phone, and of course I know all the PIN numbers. I asked this guy if I could pay for purchases by showing him my card on my phone and he could manually punch in the numbers, and I could provide the PIN. Oh no, he said, they need the actual card for purchases to be made. No way could I make a purchase without the physical cards on me. Yelp readers, I ask you, how it is possible for this store to be able to allow customers to call in orders for delivery and pay over the phone by providing one's credit card info over the phone but NOT be able to pay in person by providing the same credit card info to the employee at the store? I ask because, in the past, on three occasions, the manager here has given me a card and told me I could call the store and order my dog's food and whatever else, pay over the phone and they would deliver to my condo. So if I'm not physically there in person to pay, but they accept payment over the phone, why wouldn't they accept payment from me today when I had all my payment information on me? I just don't get it. To make matters worse, not only did I leave without my intended purchases, but the guy saw me struggling to get out the door with my dog in the stroller (the doors here are not automated) and not once did he offer to hold the door or help in any way. And, no, there were no other customers there. I am done with this place. See my past updates and other peoples' reviews and updates (this store doesn't open on time, leaves customers waiting outside in the rain, etc.). Other Bosley stores are much better, but this one has some of the worst customer service I've encountered in any store in Vancouver.

Our go-to place for all things backyard bird and wildlife related and so much more. Great…read moreselection, prices, and the people working there are absolutely wonderful to deal with. Highly recommend. Thank you Randy and everyone else working there, it's always a pleasure!

What a great little shop, packed to the brim with a huge assortment of bird feeders, supplies and…read moreoutdoor decor. Great styles. The staff are as friendly and attentive as can be.

I have been shopping at the Moonlight Dog Cafe for five and a half years, almost since they opened…read more Eb and Jo (the owners) and the staff here were lifesavers when I first got my young rescue dog. They had so much good advice and referred me to a great dog trainer. I was able to bring Molly to the store and hang out in their seating area while she played with other dogs that came in. They have created a really warm and welcoming store, and a friendly community. Their sell high quality products (food and otherwise), and I feel happy knowing that anything I buy there is supporting my dog's health. The staff are very helpful, and always willing to place special orders. Plus, they give their regular customers extra special perks sometimes. Love you guys!

Moonlight is the best! We came here a little over a year ago hoping to start our two cats on a raw…read morefood diet. Not only did we find what we were looking for, but Eb also helped us pick out some options that my pickier cat would be more likely to eat. He also explained to us how to store and prepare the food, and how to properly transition the cats from their previous wet food diet onto the raw diet. Neither my husband nor I drive so the free local delivery is a godsend, and my cats love the added treats they throw in

This is a great store! The store is very clean. I enjoyed shopping this store! They also offer pet…read moresupply delivery!

Great new store in Surrey. Has tons of inventory from pet food to different accessories!read more