Small waiting room, full fledged families for appointments. The parent goes back with one kid, so…read morethat leaves the rest of their hoard to terrorize the rest of those waiting to be seen. Extremely irresponsible of both parents and staff.

i was just here on 5/15 and jackie quintero was the one that cleaned my teeth and took my teeth…read morepictures and she was so gentle and sweet with me. i wanted to ask her a personal question about her role as a dental assistant because i was thinking of studying that in college and she recommended me a place where she went and was easy for her and she was such a great help, i really appreciate her!!

Hello It is a pleasure to take this opportunity to highly recommend the team at Dental Associates…read moreof Winter Haven! I recently moved here and have been to dentists in Colorado, Santa Fe, and Atlanta and this one is by far the best! Everyone in the office has been so friendly yet professional. The office is immaculate and uses the most modern technology available. In addition, the value was exceptional because I had just been to a different local dentist who did not identify a major problem that would have been an extremely painful event in my future. I am also really happy about the prices which were actually lower than the other dentist who didn't even quote me on the major problem- a tooth that was cracked in 3 places and was just about to be an emergency. I can't thank the dental technicians enough for their patience and skill in dealing with me as well because of anxiety I had from other dentists who caused long term pain by not doing the job correctly in the past. Outstanding service by everyone involved! Thank you!

BEWARE!!!! Went through the whole process of insurance…read moreverification. Paid the balance that insurance wouldn't pay up front at the time of service. 5 months later, I received a collection agency notification that I owe over $ 1,000. Called the office, and they said insurance didn't pay. We never received a call, email, or letter. They also said part of the balance owed was a $200 late fee added by the office. No communication from the office whatsoever. Never again...

I wish the people up front would smile! This place doesn't…read morereflect the people that works here. Two ladies upfront are always grumpy no customer service at all. They both need to chill out. I find them rude sometimes when they respond to questions or inquiry.

Very polite & professional. Makes you feel relaxed & comfortable. Will fit you in when you need…read morethings done.

Dr. Palo is an outstanding physician. I have been a patient for many years and trust him…read moreimplicitly. Once I had a strange growth of bumps in my rear gum area, went to him for an evaluation out of concern of having cancer and he assured me it was not. The issue resolved on its own just like he told me it would. He explained why I had them and the prognosis of an uneventful resolution of the issue and likelihood of it being a one time occurrence. Every time I see him he provides comprehensive care in a personalized manner that makes me completely comfortable. I am a physician as well and can tell you that he and his staff are the consummate providers of top quality dental care. I completely recommend them for all of your dental needs.

Wonderful office staff- kind, not rushed and pleasant all the time. Attitudes come drom the top…read moredown as Dr Polo is wonderful as well.

Today was my last day at Smile Design Dentistry because we are moving out of state, but today as…read morealways had a great pleasant visit and care. Staff has always been friendly and receptive, Dr. Fajardo is great, and Sasha the hygienist is excellent. They never try to push you on any medical procedure you don't need, and only do what is necessary with care and no pain. Very clean and bright inside and easy to schedule appointments. I had a chipped tooth a while ago and they were able to fit me in the next day to have it repaired. We are moving out of state next month and will definitely miss Smile Design. Thank you for your great care over the years!

RUDE | RUDE | RUDE | Patient Beware Jessica in front desk is…read moreso rude and disrespectful. I attended as new patient as not long moved into area. Checked with front desk (Twice) that they took my insurance and there would be no charge for initial visit. They confirmed this to be the case! Exam carried out and then the silliness started! Looking to charge almost $2000 for deep cleaning albeit my previous dentist not long done cleaning and have been having cleans for years, I am of the opinion that this is just a money grab as others also mention this in previous reviews. They then try and charge for the initial visit saying insurance not covered albeit had already been told by front desk it was!! When I disputed this, RUDE Jessica turned her head without looking at me, said to her colleague, just send it to collections!! When I tried to speak to her about it, her attitude was atrocious and feel someone like her is certainly a liability to the company, AGAIN PATIENT BEWARE!!

I was treated at this facility in September of 2025. As other patients have referenced, I felt…read morepressured into getting more procedures done. I went for a cleaning they will not do this procedure until I saw the orthodontist first. I had two fillings and a crown done. The Dr was in a hurry. His assistant was very nice. The front desk was OK the first day, the second day there were four people and I understand they are busy. However, I was left standing there for a long time. The wait was not so bad to see the Dr. I decided after the first day, that I was finishing what was started and not coming back. I now have a wonderful dentist that cares and his staff and front desk are awesome. I trust my current dentist. Trust is not something I felt in this office.

Extremely disappointing experience. I came in with an active abscess, and for months this office…read morecouldn't figure out how to process the warranty funds from my previous dental work. Every appointment was the same confusion and delays, even though everything was documented in my chart. Today I waited almost an hour between the lobby and the chair, only for Dr. Bernal to refuse to treat me and say she did not want me as a patient while I still have an active infection. No explanation, no alternative, nothing. Completely unprofessional and unsafe. The office manager did absolutely nothing to help or acknowledge the situation. Honestly, she should be replaced. Margarita, on the other hand, was the only person who actually cared, communicated, and tried to resolve the issue. She should be the one managing that office. I would not recommend this place to anyone.

While everyone was polite and professional in the office, they told us our cleaning was not covered…read moreby insurance because it was a "more in depth" cleaning and tried pushing a few procedures that were not needed. Upon speaking with insurance, they informed us that this was in-fact inaccurate and to be weary of places that do this to get more money from their customers. Insurance stated that a cleaning is a cleaning, but some places like this one try to say there are other stages of cleanings other than the "basic" cleaning that is covered by insurance. In addition, they are very reluctant to send us our records when asked, and had to be asked multiple times. We have still not received everything we've been asking for, for months.

At 57 years cosmetic dental surgery can change your life, so taking the time to choose the right…read moredentist is the most important part. I did my homework and although an hour drive from my home in Tampa, Peak Dental over delivered in cosmetic and client care. Dr Little's work is a life changer. Dont make the mistake and not do your homework or even better Go to Peak Dental the staff is second to none

4-26-17 My 58 year old wife who is battling stage four…read morebreast cancer, had a molar removed this morning and as the owner of a service company myself I was very pleased with the professionalism and process of this organization. The drive up and drop off is very convenient and accessible to those who may need some assistance. The office staff was efficient. The xray machine was a year old and very easy to use and the Tech who helped us moved with purpose which was appreciated. Dr. Cornejo was pleasant and professional. We brought in an xray so the new xray was complementary making the total cost 300.00. Not cheap but reasonable. Thank you all! Todd V.

Dr Cornejo is excellent, the office insurance practices not so much! If you have insurance they…read moreare horrible with pretreatment estimate then refunds take 3 weeks because they use a 3rd party vendor. Can't make this up, always service is not covered then it is covered and a refund. This is my last time!! Driving 45 min