This place is great. The staff is amazing they go out of there way to make you feel comfortable…read morethroughout your appointment. The dental hygienist who did my cleaning did a amazing job made sure I was comfortable and pain free

I am a current patient of Winter Haven Modern Dentistry and am writing to express my concerns…read moreregarding a recent experience I had while attempting to schedule care for my 89-year-old father, who is relocating from Texas to Florida and is covered under a Delta Dental PPO plan. On August 31, 2026, at approximately 12:45 p.m., I received a message from your office stating that my father's insurance had been canceled. After reviewing his policy information, I confirmed that the policy was active and scheduled to become effective on September 1, 2026. At approximately 2:10 p.m., I called the office and spoke with Aria. During the call, I had difficulty hearing and understanding her due to the low volume and tone of her voice. I explained the situation regarding my father's insurance coverage, but no solutions or guidance were offered. Instead, I was informed that my father was not a patient and did not have an appointment scheduled. I advised that this information appeared to be incorrect and suggested that there might be an error in the information on file. After re-entering my father's information, Aria advised that there was no insurance coverage listed. I explained that I was reviewing the policy information directly and could see that coverage was active with an effective date of September 1, 2026. Aria instructed me to contact Delta Dental. I asked whether the office could verify the information directly, as it seemed likely that Delta Dental would simply confirm that the policy was active but not yet effective. I expressed concern that this would result in unnecessary back-and-forth communication. I was informed that there was nothing further the office could do, so I contacted Delta Dental myself. Delta Dental confirmed that my father's plan was active and that the coverage effective date was September 1, 2026. They advised that the office should be able to verify the insurance successfully beginning the following day. At approximately 2:21 p.m., I called the office back and again reached Aria. I politely requested to speak with a manager. I was informed that there was no one else available to speak with and was placed on hold. After approximately five minutes, another employee answered the call. When I again requested to speak with a manager, I was asked to explain the reason for my request. I stated that I wished to discuss an insurance-related concern. The employee indicated that she could assist with the issue, but I respectfully reiterated that I preferred to speak directly with a manager. My name and phone number were then taken for a return call. At approximately 3:20 p.m., Manager Soleil called and left a voicemail requesting that I return her call. I returned the call at approximately 4:31 p.m. During our conversation, I explained the concerns outlined above, specifically regarding the lack of assistance provided and the overall customer service experience. After listening to my concerns, Soleil informed me that both Aria and the other employee reported that I had used vulgar or inappropriate language during my conversations with them. I advised Soleil that this allegation was completely untrue. There were individuals present during my calls who can verify that no profanity or vulgar language was used at any point. Despite my explanation, the conversation shifted toward a discussion of treating staff respectfully, which left me feeling that my concerns were not being addressed and that I was being unfairly characterized. My concerns can be summarized as follows: Customer Service and Professionalism Front desk staff and phone representatives are often the first point of contact for patients and therefore represent the image of the practice. Clear communication, professionalism, and a willingness to assist in resolving issues are essential. In this case, I felt that I received very little assistance and had to suggest possible solutions myself. Access to Management When a patient requests to speak with a manager, that request should be respected. While collecting basic contact information is reasonable, patients should not feel pressured to disclose details they may prefer to discuss directly with management. False Allegations I was disappointed to be informed that staff reported I had used vulgar language when that did not occur. As a patient, I do not appreciate being indirectly accused of behavior that is inaccurate and unsupported by the facts. I believe this situation could have been handled much more effectively through proactive communication, problem-solving, and a greater focus on customer service. My intent in writing is not simply to complain but to provide feedback regarding an experience that fell well below the level of service I would expect from a healthcare provider. As a long-time patient, this experience has caused me to seriously reconsider whether I should continue receiving care through your practice. I hope this feedback will be reviewed and used as an opportunity

Terrible, told the Dr. the dentures we too big and painful. He says just get use to them. They…read morewere so big I could not chew food. What a joke this office is. Look else where.

this is a very bad dentist dont trust this dentist i dont recommend this dentist i tried to fix my…read moreteeth he failed so bad i had to take off my teeth and i lost money dont go.

Our experience with Dental Solutions of Winter Haven and particularly Dr. Cruz was fantastic. My…read moreelderly mother recently broke her molar and was in terrible pain. She is on a limited budget and we were looking at budget dental service providers but the waiting time there was terrible. After a week of dealing with this, we opened the telephone book and found Dr. Cruz and Dental Solutions of WH. What a life saver for my mother. First of all I called late in the afternoon and the friendly office staff told us my mother could come in first thing in the morning the following day and they would fit her in around the other appointments as soon as possible. The next day, my mother waited less than an hour, saw Dr. Cruz for her exam who advised that she would be better treated by an oral surgeon for an extraction (due to medication issues), arranged the appointment with the oral surgeon for us for the next day AND meanwhile arranged to have her partial denture modified to accommodate the extracted tooth (also by the next day). Due to other medical issues, my mother could not actually have the tooth extracted after all the next morning (she must wait a few months) so we stopped by the office to discuss options. Dr. Cruz took my mother in within an hour with NO APPOINTMENT simply because we were already there. He was able to grind down the broken tooth to lay flat and put in a filling to both alleviate the pain and allow her to wear the new modified denture. It's a temporary measure until the root of the tooth is completely extracted at a later time, but it has been a life saver for my mother. She is exceedingly pleased with the service and comfort of her procedure and Dr. Cruz's professionalism. And although all dental work is a financial hit, all in all we feel that the price was very reasonable, especially considering how everything was done and completed in less than 48 hours from our first call. Five stars!

We were looking for a local dentist and both Dr. Polo and Dr. Cruz came highly recommended by a…read moretrusted heathcare professional. We read their reviews and were so happy to see so many dedicated customers praising both Dentists and their staff! One of our family members had their first appointment yesterday. The amazing staff at Dental Solutions has been extremely helpful with paperwork and scheduling. We were able to complete/submit "new patient" forms prior to the appt. Dr. Polo was very thorough and kind during his comprehensive evaluation of my Mom's teeth/gums. His treatment plan for the future--with projected costs--was set up in minutes! Many thanks to Dr. Polo, Melina, Jennifer, Liz and Sarah and other team members who have been so helpful in getting us started, and who were so welcoming and helpful at her first appointment!

Dr. Thurston was my dentist MANY years ago when I lived in Florida. I had a major trampoline…read moreaccident in 1984. Dr. Thurston got my in immediately, and quite literally saved my teeth, which had suffered quite a bit of trauma. 40 years (any MANY procedures) later, the teeth that he was able to save are still in my mouth, much to the surprise of many dental professionals over the years. I will forever be grateful he was my dentist when this happened!

I woke up with a throbbing toothache and called Dr. Thurston's office. They got me in within the…read morehour and Dr. Thurston took care of the problem. This is not the first time I have had to call for an emergency. They always get me in right away. It is nice to have a dentist and dental office that really care about their patients. I will continue to see Dr. Thurston for all my dental needs.

I have mixed feelings on this location as we were sent here to see an endodontist about a possible…read moreroot canal. After some testing they said it was not needed and we were sent back to our dentist to see about a crown. After doing the initial work to get the crown including the temporary there was still pain and the dentist has decided to send us to a different endodontist for the root canal that they still feel is necessary. On our visit there was construction going on and accessing the parking lot was a real problem as there was only one lane in and out. Since no dental work was actually performed I can not comment on the quality of service offered here. Everyone was friendly and courteous.

I was treated at this facility in September of 2025. As other patients have referenced, I felt…read morepressured into getting more procedures done. I went for a cleaning they will not do this procedure until I saw the orthodontist first. I had two fillings and a crown done. The Dr was in a hurry. His assistant was very nice. The front desk was OK the first day, the second day there were four people and I understand they are busy. However, I was left standing there for a long time. The wait was not so bad to see the Dr. I decided after the first day, that I was finishing what was started and not coming back. I now have a wonderful dentist that cares and his staff and front desk are awesome. I trust my current dentist. Trust is not something I felt in this office.

Top notch dental care. Par excellance. His thoroughness in attention to details is above all others…read morethat I have gone to I decades. Very pleased.

Dr. Palo is an outstanding physician. I have been a patient for many years and trust him…read moreimplicitly. Once I had a strange growth of bumps in my rear gum area, went to him for an evaluation out of concern of having cancer and he assured me it was not. The issue resolved on its own just like he told me it would. He explained why I had them and the prognosis of an uneventful resolution of the issue and likelihood of it being a one time occurrence. Every time I see him he provides comprehensive care in a personalized manner that makes me completely comfortable. I am a physician as well and can tell you that he and his staff are the consummate providers of top quality dental care. I completely recommend them for all of your dental needs.

Wonderful office staff- kind, not rushed and pleasant all the time. Attitudes come drom the top…read moredown as Dr Polo is wonderful as well.