I reached out to Daniel when we were considering a purchase of a house in Prescott that had some…read morepotential water damage. I sent him the report the inspector gave us and he was able to talk through the mold level results with me. He spent over 30 minutes on the phone with me two different times and is very knowledgable at interpreting lab data. He went above and beyond in making me feel comfortable about this home and sharing his expert opinion and didn't even charge me anything for the time he spent on the phone! Hopefully I don't need his services again but if I do I feel fully confidant Daniel would get the job done correctly and efficiently! He is very professional and was a huge blessing!

Very responsive, decisive, professional, efficient, knowledgeable and communicative! We felt very…read moreconfident in their work and ability.

Jake was absolutely professional, thorough and a kind young man that took the time to explain the…read moreprocess and answer my questions regarding mold and other options. Perfect for an analytical personality type:) I would hire you guys anyday!

Our mainline sewer backed up. Water was coming out of our shower, bathtub and both toilets after…read morethe plumber was here we called Puroclean (we got the number from our plumber). Puroclean was here 1 hour after our call. They extracted the water, cleaned our tub, shower, both toilets and floors with a disenfectant solution. Andrew annis and his crew were extremely professional and courteous. They answered all of our questions and explained every step of the process in detail. Andrew annis and his crew put back everything they touched the way it was before this disaster happened. They left a dehumidifier, 2 industrial fans and 2 blowers to thoroughly dry our 2 bathrooms and the threshold carpets. Andrew came back 24 hours later to take hydrometer readings and everything was dry! I can't say how extremely satisfied we are with Puroclean, especially Andrew and his crew. We will be recommending them to everyone we know. Thank you Puroclean!

Sarah and her team were quick to respond to my call regarding water which had leaked from my…read morerefrigerator. She and her team were very professional and thorough in evaluating the damage and providing a detailed estimate for my insurance company. Water had leaked under my kitchen cabinets and they were very cautious in removing some cabinets without any damage to my countertops. I would not hesitate to use DC Restoration in the future.

..... Worst quality, worst customer service, Best at independability…read more.... Jeff, our fire chief at the time in AJ recommended these clowns. Not sure what kind of kickbacks he was getting but man these guys were garbage start to finish. Money grubbing low quality...

Todd Thompson and Melanie are amazing! Called and got an appointment right away! Melanie was a…read moresweetheart. We had to work, so we left our door unlocked, lowered our a/c for his comfort in this heat...asked him to turn up the air upon leaving and came home to beautifully cleaned carpets!!! He just left an invoice, I called when we got home to pay with a credit card! Couldn't have been any easier!!! Highly recommend! Thanks guys! See you next year!

Todd, with Dry Systems Came out to our home to clean our kitchen carpet, yes KITCHEN. We are…read morerenting, and for whatever reason our kitchen has carpet tiles. Anyway, we have a 4 year old and 6 year old, so you can imagine that this has been an issue. It was looking so bad we weren't having people over to our home. Anyway, Todd worked at it for a bit and it looks like new. Amazing! Thank you!

Zero stars. Horrible service. Don't trust ...you'll be sorry…read more Had residential issue. Called 3x before a human answered. Not based in Arizona. Finally connected with "Will". Each time he was too busy to have a chat. "Call u back in 45min" "call u back in morning" "assoon as I am out of this meeting" LYING LITTLE S..T Kept stringing me along until after days of hope with my home situation, i realized these guys are just plain scammers. Keep looking else where if you are in Yavapai!

Very disappointed in Servpro. I will start by saying that we had another company come in and do the…read moredry out from an emergency water leak over the weekend (our home warranty required we use that company). Our insurance adjuster then recommended Servpro for the repairs. Three months after the event occurred, we did not have a start date. Communication was lacking and overall customer service was poor. We had one manager tell us we could patch some damaged flooring, and another come out shorty after (since the first manager's team dropped the ball) and tell us the flooring could not be patched, and all of the home's flooring would need to be demolished and repaired. We ended up cancelling the service contract and going on our own for the repairs with two other contractors. Perhaps Servpro is fine for the dry out, but I would not recommend them for repairs.

Rod was the best. I had a fire at my home due to a lightning storm . It fried my main electrical…read morebox. I had no electricity nor propane. He was suggested by my insurance company. Rod handled everything and kept on top of all the other contractors to get my home back up to speed. He was so nice and everything went smoothly and quickly. I would highly recommend them.

I wouldn't use this Company. Shannon is beyond rude! I am disabled and she had no compassion to me…read moreexcept to argue about what I shared. They show up at our house and refuse to look at any damages because it came off our balcony that has a roofing product. She said you need the experts named off a roofing company I have never heard of. She tells me you need to start with them I will have them call you. Waited a week and no one called me. So I called their number they had on their business card they left. I left a message and no on called me back. Now two months later we found water damage up stairs after moving furniture. Had they helped me and looked things over we could have found out sooner. I am going to every possible website and telling everyone my story if you want your review changed then you better make it right!

If you need water mitigation or mold remediation, ServiceMaster of Prescott is the company to call…read more They are the BEST in Verde Valley for quality service, expert assessment and a thorough, expedient job done correctly. The ServiceMaster of Prescott team came to the rescue within a few hours after a shocking hidden water leak and mold discovery in the kitchen. I spoke with their very kind owner, Eppie. He assigned Jeremey his head Service Technician to investigate the situation that day. Jeremy arrived within 2 hours with a huge amount of Aloha Spirit, courtesy, empathy, and professionalism. He offered an expert analysis on the findings and conditions determining the immediate steps to take. The ServiceMaster Team - David, Harrison, Roy and Zach arrived the next day to start water mitigation then mold remediation. Harrison and their Project Manager David were incredibly helpful and meticulous on the project work. They communicated updates, addressed questions and notified me before entering, leaving, and securing the house. The entire crew was on time, polite, compassionate, and respectful of my property. The home office administrative staff equally matched the mitigation and restoration crew's stellar service. It was a joy to work with Beth and Karen in the office. They dialed in the billing and scheduling seamlessly. An Operations Manager from Enviro Check Phoenix was scheduled by ServiceMaster to conduct the final mold analysis...and my kitchen passed right away! I told Beth even though the situation was upsetting, working with her and ServiceMaster Prescott made it a much easier experience! Everyone was extremely supportive from start to finish. I'm SO thankful I called this company, it is worth the investment and peace of mind. Thank you TEAM!

Eppie & Colleen Vicente and the team at Service Master have protected the health of our families…read morefor many years. Mold can cause damage and must be addressed. They have proven reliable, cost efficient, and high quality performance. They have protected our homes over the test of time. With a home at the bottom of a hill, water has caused damage over the years. Eppie is helpful, available, and provides a safe and healthy environment - trustworthy. Thank you!

We had mold and rotted flooring due to a hidden but apparently long-standing water leak. We had the…read moregood fortune to choose Superior to remedy the problems and they did a terrific job. They were patient in answering our questions, prompt, easy to reach, and thoroughly professional. We are fully confident in their work. Nice people to deal with, too. When you have a problem and things are looking dim, these are the folks to call.

We had a water leak that caused a lot of interior damage. Superior Restoration arrived quickly and…read moremitigated the problem. They or their subcontractors then proceeded to repair or replace all the water damaged flooring, walls, etc. Everything was done professionally, in a timely fashion and at the agreed upon price. We could not ask for anymore.

Absolute worst. Although I found his pricing to be…read morequestionable, we decided to move forward with a bathroom remodel. Alejandro requested I gut the previous bathroom which I thought might save some money. I did not. His price continued to go up. We scheduled the remodel to occur while I took my wife on vacation. The home is a one bath. He insisted on removing the floor early and that included the toilet so no toilet for 24 hours. But it gets worse. Upon returning from vacation, I find that the toilet has not been seated properly and has leaked onto the floor, requiring a plumber to fix. The thermostat has been rewired incorrectly, requiring an electrician to repair. And the literal exterior wall to the home has been screwed through with 20-30 screws. The list goes on but since a complaint has been dismissed because I needed to repair and use the bathroom before an inspector could arrive, I wanted the next person to be aware. When given the opportunity to correct a soffit vent that he abandoned, he cut and mangled the vent cover, damaged more siding, and scrapped and marked the ceiling. I emailed the inspector shortly after and the next day Alejandro sent someone else to repair his terrible workmanship.

This will be my go to construction company from now on. Great work, great communication, great…read moreattention to detail, professional, reliable and very competitive price. You can't go wrong with this company. They built stairs on an existing deck and when they were done, it looked like it was part of the original railing. Not a single complaint!

Workers were professional. They were quickly and cleaned up thoroughly. I definitely recommend this…read morecompany.

a few years ago when many of our neighbors were getting their roofs replaced, we started to check…read moreinto it as well. Our insurance didn't offer any relief (State Farm) which was unfortunate and kind of weird that all our neighbors had the same hail damage as we did. Anyway, Arrow Roofing did tell us that we still could get by with a few more years, which we really appreciated that they were so honest. So now a few years after that positive experience we chose Arrow. They did an amazing and professional job. The crew was friendly and efficient and customer service was outstanding. They pointed out where some fascia needed replacing and were great about taking care of that. We especially liked that they are locally owned.