I have been with Yolanda since the day she took over Helen Scott's client base who I had been with…read morefor 30 years. I had some trepidation initially as I had enjoyed a wonderful relationship with Helen, but my concerns were almost immediately assuaged by this highly competent customer service driven friendly agent. I am a HUGE FAN! She has been incredibly responsive each and every time that we have called upon her--new vehicles instantaneous binders and cards even in off hours. New policy for new driver and new vehicle--again a timely, courteous, and completely accurate response. Even when we had an automobile trashed in a failed theft attempt Ms. Ross was prompt and helpful in guiding us through the claim process. She and her entire team are 5 stars for sure!

State Farm has a group of agents who are diligent and supportive in securing an insurance policy,…read moreYolanda Ross is not one of them. Yolanda was non-responsive and had me jump through several hurdles for no apparent reasons. Find an agent who cares and will be supportive and responsive.

Alyssa Adams at State Farm was super helpful and explained my many coverage options and answered…read moreany and all questions I had! I would HIGHLY recommend her for ALL your insurance needs!!

My Ryan was very professional and helpful. He left me with a better understanding of what…read moreinsurance truly is, and confident that I'm getting the best price with the best coverage. He truly seemed to hand MY best interest at heart, and not just his pocket. Overall great experience!

Been using Hawtree for years. Very busy office, but very accommodating, and with friendly staff…read more Personalized service, you get undivided attention during your appointment. Knowledgeable staff who are not only versed in current tax rules, but also have their finger on the pulse of what is coming up. I actually look forward to getting my taxes done as I know they will be done well.

So upset the way they have treated my mother. She has contacted them multiple times about her taxes…read morethat have not been filed & they just ignore her! She dropped them off in mid March when she had her appointment scheduled & now it's mid June & they aren't getting back to her or giving her the time of day. I'm applaud at the way they would treat a windowed senior. SHAME ON YOU!

Exceptional Service - Felicia is the Insurance Agent Everyone Needs!…read more I cannot say enough great things about Felicia and the level of service she provides as an insurance agent. Working with her was one of the most thorough and reassuring experiences I've ever had when dealing with insurance. From the very beginning, Felicia took the time to truly understand my needs. Instead of just quickly providing a quote like many agents do, she asked thoughtful and detailed questions about my home, lifestyle, coverage concerns, and even potential risks I hadn't considered. It was clear she wasn't just trying to sell a policy -- she genuinely wanted to make sure I was properly protected. What really impressed me was her ability to explain complex insurance terms in a way that actually made sense. Insurance can be confusing, but Felicia broke everything down clearly so I could understand exactly what I was paying for and why certain coverages were important. She made sure there were no gaps in my coverage, which gave me a lot of peace of mind. Another thing that stood out was her professionalism and responsiveness. Anytime I had a question, she responded quickly and with detailed information. She never made me feel like I was bothering her, and she was always willing to walk me through different scenarios to help me make the best decision. Felicia is also incredibly proactive. She looks for ways to save you money while still maintaining strong coverage, which is something I truly appreciated. It's rare to find someone who balances affordability with protection as well as she does. In a world where many people feel like just another number, Felicia makes you feel like a valued client. Her knowledge, patience, and dedication to making sure her clients are well insured truly set her apart. If you are looking for an insurance agent who is knowledgeable, trustworthy, responsive, and genuinely cares about protecting her clients, I highly recommend Felicia. You will not regret working with her! 10/10 service -- I wish more professionals operated with the same level of care and integrity.

I was off work on a weekday and in the midst of running a slew of errands, I decided to drop in to…read morethis new State Farm office. I didn't know if I needed to make an appointment or if I could just walk in but I decided what the hell? I entered this very clean and well organized office and was promptly greeted by an older woman who made me feel right at home. I informed her I was interested in getting a quote for my auto and home. The woman walked me over to another gal, Shirley, who politely introduced herself and was more than willing to put together some pricing for me upon my arrival. I thought, for sure, I would have to run home to get her some more info but with today's technology, I was able to pull up my current coverage right on my phone and give her some info so she could compare apples to apples. We went through our auto policies, my home owners policy and I let her give me a quote for life insurance, as well. Shirley and I found that we both use Yelp and started talking about different spots the other one needs to try. We had a nice meeting and she informed me they are collecting Toys for Tots in their office. That made me pretty happy to see! I left feeling like I knew a little more about my current policies as well as more knowledge about my insurance options than I ever knew before. Shirley answered all of my questions and explained things in a manner I could actually understand. They're quotes were better than what we're currently paying and after years of working with an insurance agent I have never even met in person, I definitely want to do business with this State Farm agent and his friendly and helpful staff. Looking forward to making the change over, dealing with some incredibly nice people and meeting Scott in person. Check these guys out and ask for Shirley...she's awesome and knows her stuff!

I had a condo policy with them, and I asked them to provide evidence of insurability for a new home…read morepurchase. I called and emailed over and over, and they never got back to me, almost causing me to lose the mortgage! Luckily, I was able to find a competent agency last-minute to save the mortgage. Even worse, they never canceled my condo insurance, which I just found out several months later! They cost me tons of money! Get insurance literally anywhere else. They will end up costing you way more in the long run!

I have insured all of my vehicles with State Farm for nearly 30 years and all of my homes for more…read morethan 10 years. Unfortunately, when my previous agent retired, I was reassigned to Jason Barnes. Since then, my customer service experience has been extremely disappointing. I have never been able to speak directly with my agent, as he is consistently unavailable and does not return calls. Additionally, the staff in the office are not equipped to answer my questions, take accurate messages, or provide timely follow-ups. To say I am disappointed is an understatement. I will be switching to Allstate this week--and, regrettably, it appears that no one in that office is concerned about losing a long-standing client.

I wish there was a way to give Jason Barnes and his team 10+Stars. I switched to State Farm before…read morethe previous owners retired , and I was assured by Maria( previous co-owner) that the new guy, Jason Barnes, is a great guy. Maria was incorrect, Jason Barnes and his team are PHENOMENAL! I know that you didn't ask but I'm feeling generous so I'll tell you. They're great listeners, professional, personable, knowledgeable, consistent and they anticipate your needs. For example, I just inquired of Deante about life insurance and I had in mind to compare whole life vs term , I didn't have to ask him because he automatically provided the information. He also noticed that my birthday will be tomorrow and wished me a happy birthday in advance and explained premiums are based upon your age when you initially enroll. I talked to Kailyn a few minutes earlier to make my payment in advance of autopay. She was cheerful just like every agent that I've ever spoken to at Mr. Barnes' office. I don't know how Mr. Barnes vets potential employees but he needs to teach this skill to other employers and industries because customer service, including in the medical field is desperately lacking when it comes to hiring people who are emotionally intelligent. I pray that Mr. Barnes becomes prosperous to the extent that he can send his agents on all-expenses paid holidays(vacations). Quality and Customer First Service- I'm here for it!!!

Mike was a great agent to work with. I'd recommend him to…read more family members and friends for future insurance needs

Aaron from State Farm was awsome to deal with. I was shopping to replace my Geico auto insurance…read moreof 7 years. Aaron called me on Saturday and was super friendly and knowledgeable. He answered all my questions and I felt very at ease dealing with him. I gave me a very quote which saved me money and allowed me the weekend to review it. Called me back today, as I had asked him to, and I am now a State Farm customer. This Agent is very professional and I would highly recommend Aaron and the agency to anyone looking for insurance. Thank You.