Exceptional Service - Felicia is the Insurance Agent Everyone Needs!…read more I cannot say enough great things about Felicia and the level of service she provides as an insurance agent. Working with her was one of the most thorough and reassuring experiences I've ever had when dealing with insurance. From the very beginning, Felicia took the time to truly understand my needs. Instead of just quickly providing a quote like many agents do, she asked thoughtful and detailed questions about my home, lifestyle, coverage concerns, and even potential risks I hadn't considered. It was clear she wasn't just trying to sell a policy -- she genuinely wanted to make sure I was properly protected. What really impressed me was her ability to explain complex insurance terms in a way that actually made sense. Insurance can be confusing, but Felicia broke everything down clearly so I could understand exactly what I was paying for and why certain coverages were important. She made sure there were no gaps in my coverage, which gave me a lot of peace of mind. Another thing that stood out was her professionalism and responsiveness. Anytime I had a question, she responded quickly and with detailed information. She never made me feel like I was bothering her, and she was always willing to walk me through different scenarios to help me make the best decision. Felicia is also incredibly proactive. She looks for ways to save you money while still maintaining strong coverage, which is something I truly appreciated. It's rare to find someone who balances affordability with protection as well as she does. In a world where many people feel like just another number, Felicia makes you feel like a valued client. Her knowledge, patience, and dedication to making sure her clients are well insured truly set her apart. If you are looking for an insurance agent who is knowledgeable, trustworthy, responsive, and genuinely cares about protecting her clients, I highly recommend Felicia. You will not regret working with her! 10/10 service -- I wish more professionals operated with the same level of care and integrity.

Terrible experience with Karstens. Used them for a year for multiple insurances for our company and…read moreKarstens made so many mistakes, cost us money, wasted our time. Pretended to take responsibility but never made things right. Avoid Bernie and his team in San Antonio.

This has been one of the most frustrating experiences. I was sold an auto policy and Karsten's…read morefinancial entered my information incorrectly on my policy. Now that a claim has been made, it is BEYOND a nightmare. I need this resolved ASAP. Communication is shotty and I need you to stand behind your customers. Companies have error and omission insurance for situations like this. This error is not the customer's fault, but YOUR company. Both the VIN and make & model were incorrect and had no connection to me whatsoever. I purchased insurance from you and trusted your company. Now I need to file a claim and I feel I've been frauded. (Bernie Lopez is the agent who sold the policy). I need this resolved ASAP. Customer- Aaron Walker

I have been a client of the Curtis R. Monday State Farm insurance agency for over a decade and I…read morehave always been pleased with the level of service I have been provided. Lisa has provided great guidance and feedback when placing claims and asking questions regarding my insurance policies. Upon losing my mother, Curtis stepped in and walked me through the process of making a death claim, even though he was not my mother's insurance agent. Based on my experience, I would highly recommend the Curtis R.Monday State Farm insurance agency.

I have insured all of my vehicles with State Farm for nearly 30 years and all of my homes for more…read morethan 10 years. Unfortunately, when my previous agent retired, I was reassigned to Jason Barnes. Since then, my customer service experience has been extremely disappointing. I have never been able to speak directly with my agent, as he is consistently unavailable and does not return calls. Additionally, the staff in the office are not equipped to answer my questions, take accurate messages, or provide timely follow-ups. To say I am disappointed is an understatement. I will be switching to Allstate this week--and, regrettably, it appears that no one in that office is concerned about losing a long-standing client.

I wish there was a way to give Jason Barnes and his team 10+Stars. I switched to State Farm before…read morethe previous owners retired , and I was assured by Maria( previous co-owner) that the new guy, Jason Barnes, is a great guy. Maria was incorrect, Jason Barnes and his team are PHENOMENAL! I know that you didn't ask but I'm feeling generous so I'll tell you. They're great listeners, professional, personable, knowledgeable, consistent and they anticipate your needs. For example, I just inquired of Deante about life insurance and I had in mind to compare whole life vs term , I didn't have to ask him because he automatically provided the information. He also noticed that my birthday will be tomorrow and wished me a happy birthday in advance and explained premiums are based upon your age when you initially enroll. I talked to Kailyn a few minutes earlier to make my payment in advance of autopay. She was cheerful just like every agent that I've ever spoken to at Mr. Barnes' office. I don't know how Mr. Barnes vets potential employees but he needs to teach this skill to other employers and industries because customer service, including in the medical field is desperately lacking when it comes to hiring people who are emotionally intelligent. I pray that Mr. Barnes becomes prosperous to the extent that he can send his agents on all-expenses paid holidays(vacations). Quality and Customer First Service- I'm here for it!!!

Agent Tamara was very detailed in the questions and concerns that I had about my insurance. She…read morewas very professional and thorough!!!! She was able to get a decent price for my 24 year old son!!!! I would definitely recommend!!!!!!!!

Ringmybellagent and have been nothing short of amazing. Whether I stop by the office and ring the…read morebell or call in with a question or update, the team has answered ever question thoroughly and in a timely matter.

Farmers Insurance Comercials total farce - have to jump thru hoops and still damage not coveredread more

We have been working with Nancy and Michelle for years for all of our insurance needs. They have…read moreboth provided outstanding customer service and really care about their customers! Thank you both for your dedication and expertise!

My wife and I have been very happy with Ryan's professional, polite, and responsive assistance,…read morethrough all of the years that he's insured us. We highly recommend him to anyone looking for home, auto, etc. insurance! Thanks Ryan! Keep up the great work!

Ryan truly demonstrates great customer service! He's always there when I or anyone in my family…read morehave a question about our policies- auto or renters. He definitely takes care of his clients. I HIGHLY recommend his to anyone looking for an agent or looking to switch!