I have my homeowners with Dan De La Cruz's office and found them to be extremely attentive and very…read moreprompt to respond to all of my needs throughout my closing and ultimately the servicing of the policy. Whereas other agents in the past who i've had would require a follow up, and maybe another nudge, in order to get anything done. Not the case with Dan's team. A+ highly recommend.

I would not recommend this agency. I transferred my home and auto insurance to State Farm due to…read moretheir lower policy rates. What a mistake!!! Since the very beginning there has been problems. First, they changed their original quote from what they initially told me. Second, I went into the office to paid my first monthly payment for home/auto. Then 30 days later, they claimed I didn't pay for the home policy. Why would I pay double on my auto insurance (first payment since receiving the policy) and not pay for homeowners insurance. From the very beginning there has been several problems. Either, they don't call you back, they give you different quotes, they don't apply the payment to the correct policies and don't seem to know their own policies and how to do business. Once, the first year policies are up for renewal, I will be going elsewhere where for business. Don't walk pass this agency RUN!

The entire staff at Palomino Services offer a professional, friendly, individualized service. I…read morehighly recommend them!

Had problems with my return as the IRS stated I owed a lot of money, called Palominos multiple…read moretimes and left voice messages... crickets! not one call returned!!!! lost a lot of time and money in interest the IRS. Do not recommend this place at all! Tuve problemas con mi devolución, ya que el IRS declaró que debía mucho dinero, llame Palominos muchisimas veces y deje mensajes ... ¡grillos! ni una llamada devuelta !!!! perdi mucho dinero en tiempo pagando intereses al IRS. No lo recommiendo a nadie!

Initially believed agent was not 'taking care of business', as it turns out it was not his. ball…read morepark! Recent updates good.

I refinanced my car here with Erica last week..the process was fairly quick.She was very…read moreprofessional and gave me a very good apr rate compared to what I had with ally financial..folks if you want a great costumer service insurance representative go see Erica, she will go above and beyond.Tell her Danny sent you from Currie Motors!!!

After many years at Allstate, I thought it might be time to see if I could save money by switching…read morecompanies. I was told by trusted others that State Farm had saved them money. So a quick Google search found me Glenn Barath. I talked with him by phone and was very impressed with him. He was very friendly and very knowledgeable. He had answers to all my questions and I had many of them! It is not an easy decision to switch insurance companies. And there are so many agents out there. But I felt very comfortable talking to him. He was honest and did not try to sweet-talk me. He was able to give me a quote within 15 minutes of talking. A quote that saved me more than I thought possible. And there was no pressure after he gave the quote. He told me to take time and think about switching if I needed to. And that is rare these days. There is always pressure everywhere you go to make a decision that minute. I also know I could have still switched to State Farm but found another State Farm agent. But I really like Glenn. Knowlegable, friendly, and no-pressure....what more can you ask more?!

To be completely honest, for more years than I'd like to admit, I never really paid attention to…read moreour insurance agents. Then our accident happened. A driver hit us head-on going over 80 mph. During our stay in a nursing home, Glenn not only took it upon himself to develop relationships with our family members, but came to visit us often. He kept us informed of what was happening without us even asking and gave us information he knew we'd need for our lawsuit. The most surprising and heartwarming part is that he cared enough to visit us at night, after "work hours".....compassion in his eyes and always doing his best to lighten our burden. Glenn has proved to us time and again that he's not only an amazing insurance agent, but an even more amazing human being. When it comes to insurance needs, forget being in good hands.....it's far more important to be in a great heart.

We recently got our annual insurance renewal notice. We have homeowners, auto and umbrella…read moreinsurance. The notice showed a really substantial increase over last year. We called Michael Plageman, our agent, to discuss the increase. Michael and his staff including Scott are extremely helpful, professional and eager to help! After Michael reviewed our account, it turned out that not only did we NOT have an increase in our premiums BUT that we had significant REDUCTION of hundreds of dollars! Michael Plageman has been our agent for several years and we have always been very satisfied with the excellent service that we receive. Obviously this experience was spectacular and we wanted to share our appreciation of the Plageman Agency- American Family Insurance. Ward W. & Ed E.

Michael is an amazing agent and consummate professional. After hearing what he could do for both…read moremy auto and home insurance, I cancelled previous insurance accounts and switched to Amercian Family. I not only saved a good deal of money, the coverage is much better and geared to my specific needs. I only wish I had switched earlier. Highly recommended!

Great Customer Service! Michael provided options and let me decide what best fit my needs. The way…read moreinsurance should be done.

They are useless. They will take your money happily and try to shove life insurance down your…read morethroat. The moment that you need assistance (an insurance claim), they don't care. I expressed my concern about the claims department for my roof damage not responding. They show no empathy and you can just feel their desire to exit the call. They are about sales, not customer service. My recent call ended with them arguing that I uploaded the photos yesterday, when in reality they were uploaded last week (by me, so I know when they were given).

We found ourselves in need of a new insurance company and we are very happy with Brian, Stolper,…read moreand State Farm. Everyone in the office is incredibly friendly and answers all our questions and resolves any issues immediately highly recommend.

So I received an "unknown call " today from Garrett Insurance Agency as a result of my review. The…read morewoman working there stated that she was hoping that my voicemail would pick up as she did not want to talk to me. There was what should have been awkward silence for her, for a moment. Anyhow, she questioned my review and told me that she contacted Yelp to report my review. My guess is because she now claims that after having my credit card on file, as they have charged it in the past, she is saying that it's not on file. Apparently, although she told me that she was going charge me, per this conversation she now claims to not have my credit card information on file. I'm baffled as to how she would have made that transaction, albeit without my go ahead. But whatever. She followed up with the most sarcastic canned response saying "Well thank you so much for your business and HAVE A NICE DAY!" The take away from all of this is that they have virtually nonexistent customer service. They harass you when you make a valid review via "unknown caller ". The irony is that she reached out so much quicker to respond to my review then she EVER has for insurance related concerns. Garrett, Some advice.... Be this proactive with existing customers as you are with disputing with them over their reviews. Good luck! Update- She mentions getting back to customers the next day which was never the case but at least she apologized.

I have called Garrett insurance on two seperate occassions for quotes on my insurance. The…read moreemployee was very informative and patient both times and advised me I was better off staying with the insurance I already had. This company really looks out for your best interests and I hope to do business with them in the future.