As a dog mom, leaving your dog for surgery is never easy, but Dr. Katie Johnson and the entire team…read moreat Family Friends Veterinary Hospital made me feel completely at ease. Buzz recently had a tumor removed, and everyone was so kind, caring, and reassuring throughout the whole experience. You can tell they truly love what they do and genuinely care about their patients. They went above and beyond for both Buzz and me, and I couldn't be more grateful. I highly recommend them to anyone looking for a veterinary team that treats your pet like family.

Very frustrating that their hours are posted online as being open til 10 pm six days/week. But…read morethey're not only not open til 10 pm, they're open only five days/week. I think they have an affiliation w/another (emergency) vet service but this is not at all clear. Very poor communication! It's Sat. & I just tried to call them to refill a script - and I can't even leave a voicemail for Mon. when the office reopens. Also frustrated that they would not refill a prescription UNTIL I had my cat examined. I convinced them to give me a partial refill when I scheduled the exam for the next week as I was recuperating from surgery. But they did not fill the script when I was there for my cat's exam...and I forgot to ask for it! So now I'm running out of a med that is critical

Incredible vet, great doctor and great people. Very knowledgeable and thoughtful, always happy to…read moreanswer all of our questions.

Best place to bring your pets for neutering! I brought in two cats that are brothers And were six…read moremonths old. My one little male cat Benny had a more complicated neutering but they took such great care of him with no problems. My other cat Charlie was running a temperature. They had me hold him to calm him down and his temperature returned to normal. I explained my kittens love to be with each other and when I returned I was happy to see, my kittens were together in the cage I left for them. They were very reasonably priced and worked us into their schedule very quickly. I was also able to pick my cats up the same day, which I felt was less stressful on my cats. I can't say enough positive things about the great doctor doing the surgery's and great people that work at this clinic! Thank you so much, you made this a pleasant experience for all of us! Susie Manikowski

Things here feel like a giant cash grab. They're happy to sell you tons of unneeded prodcuts &…read moreservices without a care in the world if it actually works for your pet or not, and provides tangible results. A thousand dollars later, and the office manager couldn't have been more petty and unhelpful if she tried. Another reviewer mentioned being subjected to "condescension and threats of discontinuation of service if I didn't comply" and this describes her to a T, in my opinion. Someone this overly-sensitive and easily offended should not be running a veterinary practice.

The office staff is so nice. They truly care about animals and always willing to answer my…read morequestions. Would highly recommend them!

Recently became Cocker Spaniel puppy parents and this was Gus's first vet visit. Shots aside, he…read moreloved the staff he met (from Connie the receptionist, the vet assistants who took notes, answered our questions and reviewed how to keep a Cocker's ears clean. Finally, Dr. Vito came in and introduced himself and spent time putting Gus at ease. His demeanor and love of animals was apparent as well as his gentleness with Gus to ensure that his first vet visit and shots did not stress him out. All in all, the staff of Rockford Animal Hospital made us feel welcomed and focused on making sure Gus had a great first experience at a Vet Clinic. We give them 5 stars and Gus gives them 5 barks!

I can't say enough good things about Rockford Animal Hospital. Dr. Vito and Isabelle especially…read moreare so caring and compassionate about pets, and even though any vet service you get nowadays is not cheap, this place does have significantly better prices than another competitor just up the street (whose name we won't mention). Plus Rockford Animal Hospital is willing to call in Rx info to chewy.com if you ask them to, which can save customers money vs. using more expensive pharmacies for pet meds.

This is a review you never want to have to write... to be honest…read more When the time came for us to make the difficult decision to send our 11.5 year old bulldog to heaven, I knew that we wanted him to be comfortable and stress-free at home. I had used another pet hospice company a few years prior for our first dog, but they were not open on Sunday and I wanted to make the appointment for Monday. Lap of Love came up on Google as another option in Grand Rapids - they are new in the area in the last 1.5 years. They were open and taking calls on a Sunday and after going through their website, i decided that I was comfortable enough to make the phone call. I had my hesitations due to the company being a national chain but reviews put me at ease; the local Grand Rapids Lap of Love is a local vet team. The initial phone call was easy enough. The person who I spoke with was very sympathetic and let me cry and compose myself multiple times while making me feel comfortable to do so. I appreciated that they did take payment at that time, so I would not have to worry about it the day of. They sent a conformation email after the phone call with any info we may need. The day of Dr. Kelly called to let me know she was on her way and gave me her ETA. When she arrived she was very kind, gentle, and sympathetic to the situation. She explained everything in detail before she started, talked with us about our boy, and made the whole situation as easy as possible. She walked us through everything she was doing, always asking permission before she did anything. She put us at ease with her gentle nature and her compassion. She told us to cuddle him, lay with him, hold him, or whatever we wanted. She would work around us. Giving us the freedom to feel comfortable and not awkward during such a sensitive time. She took a paw print for us, offered to trim a lock of hair, and gave us a booklet on grieving for a pet before she left. As we had opted to take care of his remains, she made sure we were okay and had everything we needed and any questions we had. The following day she sent a very nice email expressing her sympathy and offering some support options, should we need it. I am so thankful for compassionate Dr.'s like Dr. Kelly who are there to help families in such a difficult time. Loosing a pet is hard and having to make the decision to end their suffering is gut wrenching and such a hard choice to make. I am very thankful for the option to do it at home where our dog was comfortable, stress-free, and relaxed. Should anyone find themselves in the situation where they have the luxury of letting their pet pass at home, I would highly recommend to look into at home euthanasia - Lap of Love was truly great.

The gentleness, kindness and compassion shown us and (our sweet cat) Zoe by Dr. Kelly Daly was so…read moreappreciated. It was so hard to let her go. We wanted her to go in the best way possible and Dr. Kelly made that happen. We will miss Zoe always and remember Dr. Kelly for being there, Thank you The Ver Hage Family

Very friendly. The vet took her time in examining what was wrong with my dog Luci. She did a…read morethorough exam and now Luci is so much more comfortable at home and is not shaking her head and itching all the time. I would definitely 100% recommend them.

While I am grateful for the care the veterinarians and vet techs have provided to my dog over time,…read moreI need to be honest about my experience with your front office staff. In particular, Stacy's handling of our recent phone calls reflected a lack of compassion, empathy, and concern during a time of real urgency. Rather than trying to offer any referrals, recommendations, or alternatives, she made it clear that she was unwilling to help, which only added to an already stressful and painful situation. Unfortunately, this isn't the first time I've encountered this tone from the Great Lakes office staff. I've repeatedly experienced cold, dismissive responses when reaching out with genuine concerns, which has left me feeling unsupported and disregarded. This is particularly disappointing coming from a place meant to care for animals and their families -- the first point of contact should set a tone of warmth and concern, especially when clients are calling in distress. Had Stacy approached the situation with compassion and a willingness to help, I believe the conversation could have gone very differently. The fact that I received an email from the hospital manager terminating care while I was in the middle of trying to get urgent help for my pet only reinforced the feeling that Great Lakes does not prioritize empathy or client support. I will, of course, find another provider moving forward -- one whose values align more closely with what I expect in animal care.

We started bringing our Heeler mix here for daycare when she was a puppy a year and a half ago and…read moreit was the best thing we could have done! She gets all her extra energy out and comes home happy and calm. Karen also had a huge part in turning her into an obedient and happy adult dog by positively reinforcing good behavior while she's away from us. We have also loved their boarding service - they take amazing care of our girl and you can just tell they go above and beyond to make the dogs in their care comfortable while their owners are gone.

Just in case you were concerned at all, my dog that you were responsible for passed away last…read morenight. The one that was half dead with severe dehydration but you handed to me saying he was "still sleepy." I guess you thought the fact he couldn't stand or walk wouldn't catch my attention. Try and spin this any way you like, the bottom line was that your employees had NO CLUE how my dog was - and the dried feces on him (according to the vet I ran him to after leaving your "spa") tells me it had been some time since he had last been looked at. You should be ashamed of yourselves.

It doesn't matter if you have been a lifelong patient of this veterinarian or not, they simply…read moreDON'T CARE if your pet has an emergency. They refuse to even help with emergencies and simply refer you to the super expensive emergency clinic. The way they pushed it almost seem like they are getting a kickback from that emergency clinic on Plainfield. No thanks. Time for us to find a vet that actually cares and isn't just in it for the money.

Very responsive! Kind staff to people and fur babies! We've been here for 16 years.read more

After many years of owning pets I finally came across the animal clinic over on 28th near division…read more And I wish I had known of them sooner. The doctors and staff are absolutely top-notch. The care they exhibit for animals is something to be admired. I've experienced a few emergencies over the years and Dr. Renshaw and Dr. Gilroy have both gone out of their way (EVEN AFTER HOURS) to help. The prices are also FAR BELOW what I was accustomed to paying at my previous vets and I've literally never been upsold on something I didn't need (which is certainly not the case at other places) Example: cat needs his teeth cleaned. $180 at the animal clinic. Same procedure at the Eastown vet: $973 Prices are one thing but the true clincher is the compassion and love that everyone at this place has for animals. They are truly the best vet in the Grand Rapids area.

Im very happy I found these guys as they are close to home and will see my 2 guinea pigs. They are…read morealways kind and reasonable with pricing. I can always get my girls in quick and they also do a good job cutting their nails. I recommend Dr. Stahlin and Dr. Renshaw for small animals

Dr. Brown is the veterinarian every cat parent hopes to find. She is compassionate, attentive, and…read moregenuinely takes the time to listen. What sets her apart is her ability to create thoughtful, evidence-based plans that consider not only what is medically ideal, but also what is realistic for both you and your cat. Her care feels like a partnership rather than a prescription. You and your feline family will be grateful you found her.

This cat-centered practice is wonderful! My senior cat really benefited from acupuncture in her…read morelast years. I currently have two Rag Doll cats and they have settled in well there, especially with the treat of catnip as a reward! The vet techs are exceptional and their calm manner definitely helps my cats and me. I would not take my cats anywhere else//1