This is really a good business. Shawn is a down to earth but a damn good plumber. He needed a part…read morefor a leaking (20 year old) shower handle. He looked all over town for it and found it. Came after hours, installed it successfully and got it in good working order. America was built on the shoulders of small businesses and this is a very good one. Go ahead and give them a call, you will be glad that you did.

Outstanding plumber! Shawn installed a toilet, a dishwasher, and a garbage disposal for us, all at…read morea reasonable price. He was quick, efficient, professional, and personable.

I had them here on October 3 or this year to fix a clog and back up. The tech ran the main drain to…read morethe house found some stuff cleaned it out. Then later that same night it was happening again now he said it was something else charged again. Even though it was the same issue. It was stuff i97 feet from my house in the city pipe. Now it's doing it again October 23 I called and they came out the 24th and what do you same issue charged again. But I told them what other tech did and they did not listen. Said only thing they warranty is roots so be prepared to pay another fee. Said they were going in one pipe then less then 5 minutes they are in another pipe they never said anything about. But again if the first tech would have done his job the first time then this would not be happening. Mind you we have only been in this house 1 month. They also do not clean up the mess. I have never been so upset

From the owner: At One Hour, we respect you, we respect your time, and, most importantly, we respect the trust that…read moreyou put in us to keep your home comfortable. It's why we back all of our work with a 100% customer satisfaction guarantee for two years, and it's why we're always on time--guaranteed.

Do not use El-Jay Plumbing and Heating. I got taken advantage of today. I am out of town, and it…read morewas a house that was selling. Last inspection showed the hot water heater had to be replaced. They showed up and replaced it and over charged me. I called two other places and got quotes $500 and $800 cheaper. I called them and asked them to explain. They told me it was due to overtime. This was at 4:00 in the afternoon on July 29 (not exactly a holiday). I asked them to explain and they said their day ends at 3:00. I said, okay, that's one hour if you finished at 4:00. They said, don't give us attitude. Wow. Do not use this company.

Taylor did an amazing job replacing our shower facet. He wasn't on time, he was early! Kept me…read moreinformed what he needed to do to get the job done. Very professional and knowledgeable.

Scheduled an install estimate over the phone. The receptionist told me they would call when they…read moreare 15-20 minutes away. I received the call, called them back and said I would be at my house within 8 minutes. After 30 minutes of waiting, I called them back and they told me the tech just finished a job and that they were ~20 min away. After another 25 minutes of waiting, I had to go back to work. Could have all been a better experience if they would have just called me when they were close to my home. Never got an estimate, but was told they overcharge anyways.

They came to my home and I had a leak in my outside faucet. Ted looked it over and found the burst…read morein the pipe gave me a price and fixed it for what he said it would be. Thanks Ted and the Neighborhood group.

I like to help out small businesses so this was a very disappointing experience for me but I will…read morenot be doing business with them again in the future. Pros: Service guy was nice and unclogged the drain. Con: I spoke with the owner what needed to be done because I knew it was roots that was causing the problem. Told him I need a snake that can remove roots. He said it would be between $250-$300. They showed up around 9:00 am and had everything cleaned up and out of the house around 10:15 am. Technician tried to charge me $375 saying it was 2 hours of work, when I was told it would be $300.00 max and a lot of the time was wasted due to their equipment not working and the technician trying to fix the attachment at the end of the snake. Equipment was old and literally broke after one use. I paid with cash and asked for a receipt and the tech said they were going to send me an invoice in the mail, but I think he meant receipt. I called back to make sure it was a receipt and not an invoice that they were sending out because I had already paid for the service. Owner gets mad at me and starts yelling profanity over the phone dropping f bombs every other word, because I told him I did not want to pay the $375.00, when he quoted me over the phone $300.00 and a large portion of their time spent was trying to fix the snake that broke right away. There were other issues also but when the owner of the company goes off swearing every other word and will not even let you talk that is when there is no point in supporting them anymore.

These guys are amazing! We had an emergency situation with a bad sewer backup plus with a recent…read moredeath in the family money was an issue. We had other plumbers qoute outrageous prices in the thousand amount. Called AAA and it was a quick fix and only a couple hundred. They were quick, professional and most definately affordable. We will go to them first if needed again. Thank you for helping us you did great.

UPDATE: 7/1/2026 I received a phone call from the manager,…read moreBrent. Brent was professional and I felt like I was heard. Brent agreed things were not handled properly and that there would be changes and re-training going on (I did not want to see anyone fired). After a discussion between the two of us, we came to a conclusion that made my husband and I a little happier where I changed my review from 2 star to 4. 6/6/2026 I am terribly disappointed. We had a burst pipe, when they arrived, they wanted a copy of our homeowner's insurance, I told them we hadn't decided if we were filing a claim. They took a check for $2,500 for a "deposit" (our deductible) of 2 technicians (NOT plumbers) for 1 hour of work, rental of fans for a weekend, and misc. supplies. The plumber arrived and charged us another $675.00 (now I have spent $3,175). They wanted me to blindly sign an invoice - I denied. I continued to ask for a breakdown of my invoice - I received 2 e-mails with a blank piece of paper. When I would contact the office to let them know to resend it to "my" e-mail as all communication was from my e-mail and I was the one in contact with them, the supervisor Kyle continued to send it to my husband's e-mail that he does not read and my husband does not monitor - it took several days and they kept asking me to sign to close out the bill but I kept asking for a breakdown of the bill. Once I finally received it, they charged me $1,600 from the initial $2,500 (I still was out the $675 from the plumber) - I asked them to review the charges because I felt it was too high, the admin said a supervisor, Kyle, would call (never did). After 11 days Kyle replied via e-mail, they have all the signatures they need they decided to close out the account and gave me $900 back from my initial "deposit" (total cost $2,275). I still have a 1 open hole floor to ceiling & a hole in the ceiling, along with carpet damage that needs to be fixed/cleaned. I never signed agreeing to the price and I never got the call from the supervisor... Next emergency - I will call someone else.

Would give zero stars if that was an option...lack of any service. 1st called Roto-Rooter on a…read moreFriday ...was quoted $700 for clearing a plugged sewer line, was then told they needed to put in a clean out drain in order to clean the blockage was quoted $1500 but they had to come back Tuesday after the holiday weekend was then told it would be $8500 to fix the issue...after calling the city was strongly advised to get a 2nd opinion...Their response that I never called they cashed my check and I still haven't received a refund for zero services...thank goodness the company that unclog our drain provided videos of the lack of service because my attorney & the better business bureau is my next call for fraudulent business practices

I was always very pleased with the residential service that Metro offered. They did thorough work…read moreat a reasonable price, even coming out once to take a look at work done by others, and offering suggestions. They provided help installing a water heater, helped with the plumbing on our outdoor boiler, and installed baseboard heating in our home. Unfortunately, Metro is no longer doing residential work. They're only doing commercial plumbing and heating work now. Thankfully, one of their plumbers is working on his own and still does residential work.

From the owner: We Can Help With All Your Plumbing, Heating & Air Conditioning Needs…read more Metro Plumbing & Heating Inc, in St. Joseph, MN, has been providing quality service for over 32 years. We have the professional personnel, equipment and supplies to handle residential, multi-family, light commercial, remodeling, re-pipes and water service installation and repairs. Metro Plumbing & Heating Inc strives to provide a level of service that creates life long friends and customers who are proud to recommend Metro Plumbing & Heating Inc to their friends and neighbors. Your full service plumber & heating contractor *Residential, commercial, new construction *Water heater service & replacement *Hot water boilers *In floor radiant heat *Bathroom & kitchen remodeling Licensed, bonded, insured Call Metro Plumbing & Heating Inc today for the experience and professionalism you can trust!

I was charged $140 to unclog a basement drain that took less than 10 minutes. This was a normal…read moreservice call as well (not an emergency or weekend call). 70 for the visit and another 70 for the service. What a rip off.

I had a faucet installed and the installer said to call the office to get the pricing of the…read morefaucet. When I called the office all they would tell me was that it was a fixed price with a faucet and a different fixed price if I provided the faucet but they would not tell me the $ dollar difference so I COULD NOT DETERMINE WHAT THEY CHARGED ME FOR THE FAUCET. THE PLUMBER SAID CALL THE OFFICE. THE OFFICE SAID TO TALK TO THE PLUMBER BUT HE IS ALWAYS ON A SERVICE CALL AND NEVER RETURNED MY CALLS.

Great business! Larry responded quickly and was great about working around my schedule to repair…read moreour water heater. Would recommend him to anyone looking for help and would gladly use him again!

From the owner: As a customer of L-K Plumbing and Heating LLC, we are there when you need us, ready to take care of…read moreany problems that you may have with your Plumbing or Heating systems. We know your time is valuable. When you call us you speak directly with me, Larry Kiffmeyer, not an answering service or receptionist. I have over 17 years of plumbing and mechanical experience serving the Saint Cloud Area. Complete Plumbing Services Include: 24 Hour Service & Emergency Repairs Residential Repairs Water Heater Repairs & Installation Leaks Drips Clogs High Pressure Water Jetting Water Softeners Fixture Replacement RPZ Systems Basement Finishing Remodeling Frozen Pipes & Sewer Lines Complete Heating Services Include: Residential and Light Commercial Thermostats, Filters and Comfort Controls Heat Pumps Furnace Replacement and Installation Annual Maintenance, Start-ups and Winterization Call Us Today For Your Free Estimate!