I'm writing this after our original, fully documented review was removed...rather than this company…read moreaddressing the issues we raised. We are now approaching a year since Servpro North turned what should have been a straightforward mitigation job into a prolonged, expensive, and still-unresolved situation. I am a master carpenter who personally designed and remodeled our home. I understand industry standards, and the work performed here fell well below them. After Servpro placed equipment in our home, we spent three full weeks requesting its removal. We received no response, despite repeated, documented outreach from both us and our insurance company. The equipment then failed, releasing significant amounts of water from our top floor through to our basement. The result included: Newly installed hardwood floors permanently warped and discolored at the seams Sagging ceilings and compromised drywall Damaged personal property Materials impacted that raised asbestos-related concerns Ongoing disruption to our home and daily life What followed was equally concerning. Throughout the process, Brad did not provide accountability, a clear plan for remediation, or consistent communication. Multiple outreach attempts went unanswered. Instead of addressing the damage, we received a lien-related document that had no valid basis, which required us to retain legal counsel at our own expense to resolve. This added unnecessary cost and stress to an already difficult situation. Even after legal involvement, attempts to reach a resolution have not been successful. Months later, after Servpro had already been paid by our insurance company, we were presented with an additional invoice that had not previously been discussed or agreed upon. The insurance obviously company declined this submission. This invoice also included cleaning-related charges that had originally been described to us as complimentary due to unsanitary and unsafe site conditions created during the work. We also made multiple requests (well over a dozen) for MSDS documentation and did not receive it. This was thoroughly documented by our insurance team. During this time, I experienced a severe contact dermatitis reaction requiring medical treatment (Prednisone for an entire month). In an effort to resolve the matter and move forward, we offered to settle for a portion of the total damages (approximately $4,000 compared to an estimated $12,000+ impact). That proposal did not result in a resolution. We are reasonable and patient homeowners who made repeated good-faith efforts to communicate and resolve this situation directly before writing public reviews. All of the above is documented. At this point, the concern extends beyond the initial damage. It is the lack of communication, absence of accountability, and difficulty obtaining resolution that has made this experience so challenging. If you are considering hiring this company, it is important to understand not only the work itself, but how situations are handled if something goes wrong.

I had a leak in my kitchen. (1) During the mitigation work, one of the Servpro mitigation workers…read moreasked for my number while in my house which was inappropriate. I feared the repercussions of declining his advancement due to his knowledge and accessibility of my home. (2) Servpro installed a temporary sink without asking my permission or obtaining approval from insurance and then charged $1,322 for it and the temporary sink leaked and caused more property damage which Servpro refused to rectify. Before they started work, Servpro was provided with Travelers estimate of the mitigation work which did not include a line item for a temporary sink. Prior to mitigation, Servpro did not request approval for a temporary sink. Servpro did not ask the homeowner if they would like a temporary sink. Servpro installed a temporary sink. A week later, there were leaks from the temporary sink which resulted in the homeowner having to pay $339.71 out of pocket for dehumidifiers to rectify the issue after Servpro refused to. Homeowner was then billed $960 for a temporary sink and $362 for the hook up of the temporary sink for a total of $1,322.

We had our roof replaced recently. The work and quality was fine. The communication was awful…read more They told us they would be done in one day. It took three. No one from the crew ever spoke to us. They worked till 7 the first day and until 9 pm the second day which seemed very late. Would not recommend due to poor service.

We had an exceptional experience with Hucke Exteriors. From start to finish their team was…read moreprofessional, knowledgeable and easy to work with. Zak clearly explained our options, provided a detailed estimate and kept us updated throughout the process. He checked in with us multiple times to ensure the project was going smoothly. The crew showed up on time, worked tirelessly and left the job site spotless. Our new roof looks amazing. I highly recommend Hucke Exteriors.

A crew of 2 came and cleaned our gutters. They cleaned all areas around our home where leaves may…read morehave fallen while doing the gutters. Later a second crew member came and washed our picture window. Both crews were EXCELLENT. Window spotless! We are keeping this company on our speed dial. Great job thanks!

Ruben and Carlos were fabulous to work with! They went above…read moreand beyond to help us in a time crunch! You rarely see that kind of dedication to their customers! Great job!

Darren from BRH Enterprises did a great job repairing some shingles on my roof. Very reasonable and…read moreprofessional! Highly recommended

Great service and fair price! We were extremely happy with…read morethe service we received. In June, we had our well pressure tank replaced, as well as an exterior faucet replaced. Everything is working well. The service was friendly, professional, and both areas were cleaned up. We will use them again.

Adding another great review for this company. Our hot water heater went out and Rod came out…read moreimmediately and assessed the situation. He explained what had happened and did a great explaining our options. Rod made sure he was able to replace our hot water heater immediately, especially since we were heading into a holiday weekend. Thanks again for the great work!

Frank came to our house and told us he could match or beat any asphalt quote we received for our…read more2700 square feet driveway with concrete. Once we received a quote, we contacted him and he acted like he never said that and nearly tripled the price. He also tried telling us we needed a larger for our backyard patio slab. I would never recommend anyone to do business with this person

Frank and his crew were excellent. Everything was terrific, from our first call to Frank's arrival…read moreat my home, who gave us a quote on our new patio to him and his crew, who completed the job in two days. The job would have only taken a day, but Mother Nature had other ideas, and it began to rain. I will bring Custom back for another project at my home, and I would 100% recommend them to anyone looking to upgrade. Thank you, Custom Concrete and Stone Design.

A corner section of the gutters in front of my house was leaking water into the walkway below,…read morewhich caused a lot of ice problems last winter, so I wanted to get that repaired before the coming winter. The company I used in the past for roofing/gutter issues had closed, so I reached out to AD Roofing based on a recommendation from my realtor. As far as I can tell this issue has been resolved. One of their technicians cleaned and re-caulked the corner section and I haven't noticed any water below it since. The only "complaint" I have is that I didn't know what exactly they had done until a few days later when I reached out to find out and I didn't know how much I was being charged until a bill arrived in the mail. I'm glad it wasn't an expensive job and they could get it done so quickly and easily. I just wish there was a little more communication so I was in the loop right away about what was being done and how much it would cost.

I had AD Roofing come out to replace my roof this year. They did a great job!! They took great care…read moreto cover my windows & plants, they cleaned up, and did my roof in two parts. They also cut down my chimney; and installed a new ridge vent system. I felt they were honest, reliable; and they did a nice job. They were the only company who actually went into my attic to look at my leaking problem and determine a cause. I chose to have a full, new roof - they didn't push that on me at all. My new roof looks great. I felt they were very fair in pricing & honest. Would hire again and would definitely recommend.

Honestly, I can't write enough good things about S&S! We had our whole water main from the house…read moreto the lateral break. It was lead, leaking badly, and had to be replaced quickly. Lygia in the office was awesome to talk to and helped us get going right away. Rick came out and gave us an estimate in under a day. We received an incentive from the city with the pipe being lead and S&S worked directly with them and handled everything from start to finish. On time, honest, super fair pricing, great work, and all around nice people. If I could give 10 stars I would!!!