Client fully paid for the awning but Rolling Shield Inc. has not completed the job about half a year into the purchase. Currently they are not responding at all, Despite contacting the company and its president, Oscar Cesar Pleguezuelos, many times no solution or discounts has been provided. The president has also declined all calls. This company should not be trusted to deliver products per signed contracts. read more

This is a disaster of a company, I have a custom made (super wide) awning and one arm plus the fabric broke, so I called to repair it, a guy came by and never call again with the quote or prices. Since that event I have called them twice and my girlfriend called them too, nothing. With this none existen costumer services they will be out of business soon... read more

I had an unsatisfactory experience at ROLLING SHIELD INC. We are extremely disgusted with Rolling Shield INC and will post on all review sites of this company. Work was shoddy (had to come back 3 times), and we were blatantly lied to by the salesman that showed up to our home. We called this company since we knew they did a neighbors. We mentioned to the salesman that our neighbors garage screen (they installed) was going up very slowly compared to other neighbors garage screens in our community. We were told that she needed to call the company as all makers use the same motors and something must be wrong with hers. I told the salesman that if ours was going to run slow like the neighbor (that had Rolling Shield installed) it would be unacceptable and we wouldn't want it. The SALESMAN assured us this would not happen to us. We trusted him and now have a garage screen that moves at half the speed of all our neighbors! It's horrible, we were lied to and hate this garage screen. We should have gone with Skeeter Beater or any other company! We paid good money for garbage (a cheaply made piece of trash!! PLEASE STAY AWAY FROM THIS COMPANY they will lie to you just to get your money. We have made several calls and complained about the issue asking for the owner to get in touch with us but no calls were returned. We paid half up front and were suppose to pay the remainder balance upon satisfactory completion of the job, but they billed our credit card for the remainder balance without addressing our issue. We plan on consulting our lawyer. I had to give 1 star to post this but it should have been minus 5 stars. read more

We got our hurricane shields done through them. Most of them are accordion style. They have a nice showroom, and the staff is very friendly and professional, and gives advice without trying to push you one way or another. Their price seems reasonable compare to our other quotes. The installers came to do the work at the appointed time and were all experienced professionals. Now we go back a year later when we want to replace our shades. We were shown their workshop, shown swatches so we can pick our shades to match our walls. Again, professional, friendly service, a totally enjoyable experience. read more

Very good job. Clean up after the job was completed. On time . Everything looks great and appreciate a job well done.

PLEASE STOP AND READ THIS..I have never taken the time to negativity review a company on Yelp before. My instillation of my outdoor automatic awning was so poorly installed it ripped within months. After hassling with this company to get them to come out and assess what went wrong they established that the install was completely botched. IT HAS NOW BEEN THREE MONTHS AND THEY REFUSE TO RETURN PHONE CALLS EVEN WHEN THEY PROMISE TO CALL BACK ON A CERTAIN DAY! I have called the SWFL store and the Miami store. I have spoken to at least 4 sales reps including Laura the manager in Naples and Diana the manager of Miami, both of which have lied repeatedly about promising to call back. They left all their materials in my garage (3 months ago). And taped up my awning so that I can't even use it. I paid in full at time of service and they simply have not honored their word or their work, and have spewed lie after lie. At this point all I can do is try and save Naples and Fort Myers residents the horror of dealing with this incompetent crooked company! I challenge anyone at this sham company to deny anything I said in this review as anything but 100 percent the truth. I'm sure they will say I was rude on the phone and used some foul language, but that didn't start until the 3rd month of this ongoing nightmare! read more

Although with the peak of hurricane season which makes it difficult to make everyone happy...let alone patience, this company pays off in the end. The sales person is very through. Raul made sure things were actually done and under way. The workers were super nice and informative. They made something I thought would be difficult, super easy and effortless. I have 6 windows so they were finished in a day. Super fast and efficient. Patience is key and it's well worth it . read more

This is the 2nd home that I put shutters with RollingShield the same person who sold me my original house (8 years ago) Sergio took care of me once again and the installation was perfection. I did my shopping around and looked at samples and I can tell you that by far the accordions and installation by RollingShield is absolutely the best. Sergio kept in contact with me and kept me posted as to what was going on. When the City says what a nice job you know that the work is done correctly. I actually did this job during Covid19 and can't say that I experienced bad service at any time. I guess it all depends on who you deal with and that is the same everywhere. read more

Rolling Shield - Gave us extra coverage on our existing screen enclosure. ***** - Shades & Blinds Near Me - Hialeah Gardens, Florida

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This company is horrible. I've tried for over a year now to fix/maintain my shutters that were installed many years ago. Most employees leave within a month, no calls back, and unmet promises. Do yourself a favor and don't do business with them in the first place. read more

This is one of those companies where everyone picks up the phone initially when they're trying to do business. They were certainly as sweet as can be and quite attentive at first. But once you submit that first deposit, these people go MIA. Such was the case with our accordion installations. The staff came out...they measured, and we basically never heard from them afterward. Weeks passed...incessant phone calls were made to no avail (no one EVER calls back), very few status updates were given. We literally had to drive to their facility in order to inquire as to what was going on. I sincerely believe the company operates from a hierarchy-based system where the most expensive jobs take precedence. The entire process took about 3 months for only 8 windows in an 1848 sq.ft house. To make matters worse, the attic shutters were installed incorrectly, so we had to request additional revisions to be made. Good heavens...never again. read more

Bad service take forever to give your shutters. 16 weeks later and your shutters have not arrived. Please look for another company. They are also are manufacturing company so if can check if the person you buy is not buying from them. STAY ASAY read more

Why would a company advertise and not follow up on requests for call back? 3 requests either by text or email, all have been ignored. Horrible business communications. Can't imagine what service calls would be like. read more

Utterly irresponsible, unreliable, dishonest, disorganized, uncaring, incompetence, poor work ethic company on this side of the country. The BBB will hear about how they claim to have an A rating when in reality it should be a permanent F. Hard working families deserve better than this chop shop company. read more

Really horrible service. I have 3 year old rolling shutters that have only been used once. We asked the girls who answered the phone for assistance and they always transfer us to this guy "Sam" who yells and screams and is absolutely no help. Stay away from their product. read more

Great company. Everybody is helpfully and bring a great customer service. The material quality is amazing and the company structure too

This company is amazing! Their products are top of the line and I would not order any other type of hurricane shutter besides Rolling Shield! They not only provide hurricane safety but also privacy and security. We had an issue and the company came out and resolved the issue immediately with no questions asked. They are professional, courteous and their prices are very reasonable. The installer was awesome and was certainly knowledgeable in shutters. The General Manager, Lauren was extremely helpful in assisting us in resolving our issue. Thank you Rolling Shield! I will only recommend your company to others for hurricane shutters! We would like to thank you and your company in facilitating our needs! read more

Called to make appointment, a mont later and 3 additional phone calls and still no return call.. Thank goodness I found these reviews. will look elsewhere for my needs. read more

If you're in the market for anything related to interior / exterior shades or awnings, Rollingshield is the only place you need to contact - best price, best workmanship, and the best customer service. Didn't charge my card until I was 100% satisfied with the work - unheard of in Miami. Scope of work - 4 exterior motorized shades (Suntex 95) with Somfy motors, D-Box and sidetracks. read more

Went to the Rollingshield's showroom this morning to take a look at some awnings and window shades I'd liked on their website. The place is pretty conveniently located on Metro (which I think is nicknamed home renovation row?) and the salesperson I met was nice and seemed really knowledgeable. The fabric selection is a little overwhelming - so hard to choose! I'm going to have to go back with some photos of our indoor/outdoor paint, which should make it easier. If you're in the market for awnings or window treatments, though, I'd definitely recommend them - much better service/products than some of the other folks I talked to. read more

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Rollingshield just completed the permitting, engineering, fabrication and installation of accordion shutters surrounding my patio area and tracks with horizontal panels at my front door. From the first contact with Raul Salas Marrero (in coordination with Carlos) on April 3 thru the installation by Edgar and Avilio (Avicor) and the final inspection from the Village of Palmetto Bay on May 30, everything went smoothly. To pass along a very nice compliment......the Palmetto Bay inspector was extremely impressed with the workmanship and attention to detail by the installers. I hope you are already aware, but your company certainly has a valuable asset in Edgar and Avilio. They were punctual, personable, knowledgeable and an overall pleasure to work with. This undertaking was by no means "standard" or "routine" and I appreciate the time and care it took to complete the job from start to finish. Yours was not the lowest cost estimate, but I feel that it was a good value and I would be happy to recommend Rollingshield. read more

These people are a joke!!! I called them two days ago (the day after Labor Day) to request an appointment for a price quote on new accordion shutters. I was told by the girl who answered the phone that it could take up to 48 hours for me to get a return call because they were "backed up" due to the holiday. It sounded ridiculous to me, but I waited 24 hours and called again. This time I talked to a guy named Raúl (apparently a manager there) who called someone (José) out in the field to ask him to reach out to me. A bit later José called me and asked me for the number of openings I wanted covered and measurements, which I provided; he then said he'd call me with a quote in a few minutes. I told him this was unacceptable to me...that the correct way to do it is to visit the house, take the proper measurements and proceed from there. He said OK, and I haven't heard from him since. Obviously, they have given me a horrible impression; they are not professional and don't know anything about providing good customer service. I'll be taking my business elsewhere!!! read more

Had my Hurricane Shutters done here, I was hesitant from previous reviews. but I am glad i did it. I have learned to not judge by old reviews. The staff were very informative. the installation manager was attentive to his crew. the service received by office staff was amazing. my only issue is and its not that big of a deal. it took maybe a week longer then expected. my overall experience was fantastic and i will be recommending this company to my friends. read more

So much to choose from but Rolling Shield Inc. helped me choose exactly what I was looking for. The sales rep explained the benefits and disadvantages of a variety of storm and security products for my home. They are knowledgeable professionals and I highly recommend them. read more

I am not sure how to rate this company. I am in Bova Raton and they are in Hialeah. No, it is not around the corner, but when they make appointments and I stay at the house all day then you would expect them to show. This has happened many times although they finally came and did the work. I have had at least 4 motors go bad (that are still under warranty) and their promise to come and replace another one that has my rolldown stuck half-way now has come and gone. They hung up on me twice today. So, I gave them 2 stars but have to believe they have real issues with service once they have your money! BEWARE!! read more

After shopping different options. Rolling Shield carries high quality and beautifully designed products at competitive prices. The sales rep was very detailed and provided me all the options. While their installation crew was very professional and made sure the final project was just how I envisioned. Kudos to Rolling Shield! read more

I contacted Rollingshield to install Accordian Shutters on my home. The level of service this company provides is like no other from beginning to end. I received almost 8 estimates looking for a company I felt comfortable with. After my appointment with Rollingshield my search was over. Jose was my sales representative. The day of the appointment he was on time and took his time to measure my windows and brought a sample of the shutters that would be installed. He was prompt with sending my estimate and was always available to answer my calls and texts. Krystal was my contact in the office. She is AMAZING!!! Always also quick to respond to all of my emails and calls. The day of my installation the installers arrived on time and the installation was seamless. They installed shutters on 12 openings and it took them about 2 days. When they were done they cleaned up and left my property as if they were never there. Carlos the installation manager dropped by during day 1 to meet with me and check on the crews progress. I am super happy with the outcome of my project and highly recommend Rollingshield. read more

I most recently got interior blinds installed by Rolling Shield for my apartment. I am extremely happy with their customer service and my Sales Rep... I am completely in love with my blinds. They have a lot of modern designs, which is really great. read more