The service was absolutely amazing. Our sales representative David Burgoz was very patient and…read moreinformational when it came to each car we looked at. When it came time to talk numbers, Jeremy Jones was willing to work with us financially and even helped us figure out a better car insurance. Overall, this was the best car shopping experience I've ever had.

jeremy and kenny were a great help during my process of buying my first car! they were incredibly…read morehelpful and informed I was not confused for a second. Their professionalism and dedication to their work shined during this transaction i'm so grateful for the opportunity to work with them! thank you to their team I highly recommend considering this place for anybody looking to purchase their first car.

I went here for a full transmission service and coolant flush. They scheduled me the next week and…read moreI dropped it off in the morning and picked it up in the evening. They alerted me to things I should do very soon, ie. an oil change and tire nail fix. Luckily I knew about those things and already had an appointment at a tire store the next day, but it's nice to know they do a general quick inspection to make sure things are good. When I got back for the pickup the mechanic was test driving the vehicle, also a sign of a good mechanic shop. The bill was exactly what I was quoted and I was happy with the price. I feel like it was a good value for getting done what I could not do myself. I think some of us, like myself, have a mechanic friend, but I chose to go here because I wanted it done right and I trust they do it right. The car i took in for service was a family van and we need it to work right and to be reliable. I don't know if everyone feels like I do that these days you always have to fight to get things done right or be prepared for something wrong or to cost extra or whatever but this was simple. Tell them what I need done, drop it off, pay for it and pick it up. I was pleasantly surprised there were no hickups.

I needed service and once again Evan and Austin come through with excellence! Quality is always…read moregreat and value is a given. I feel so fortunate to have been recommended to these guys! Thank you!

What an amazing experience!!! 50 years of driving and I've never had to replace my windshield…read more They told me exactly how to link their company to my GEICO insurance and were able to get approval for OEM BMW glass. Answered my texts immediately. Arrived early for my windshield replacement. Jose was personable, professional, fast, fastidious. Yes, no mess just my 2016 X5 looking "brand new!!!" We laughed!!! Use this company. I don't often write reviews but if I strike gold I'm definitely a sharer. Thank you! Thank you!

Replacing my windshield was completely hassle-free. I texted Jose my VIN, got a fast quote, and…read morescheduled the service right away. He kept me updated on his arrival time, finished the installation in just an hour, and clearly explained how to care for the new glass. I highly recommend supporting this great local business!

My favorite place I've ever taken my Subaru to for service!…read more I've been coming here for years and cannot say enough great things about the guys in the service department. They are welcoming, down to earth, explain things, timely and efficient. Matt is usually my go to but have to shout out Gibert, Jacob, Rudy and newest associate Abidin who did a great job assisting me with my oil change and rotation. The prices aren't outrageous and they tell it to me straight when it comes to repairs needed for my car. In addition, I've had last minute issues and always get me in ASAP. Thanks Subaru Service, keep up the great work!

This review is a year overdue. After having had my car 14 years I had to get a new one. I asked…read morecoworkers how they felt about Subarus and heard nothing but good things. We went in not knowing what I was looking for. Test drove an Impreza and was sold! Went to finance and got approved relatively quickly, I have excellent credit which doesn't hurt. Drove off in my new car the next day, they had to source it from a sister dealer. They offered me a fair price for my old car that was shot, made transferring my custom tag easy too. Service is open on Saturday which is super convenient for services. I'm a happy camper, thank you!!

Broken promises and incompetence... At every level. We saw a car online and called them to ask if…read morethe car was available and ready, we were ready to buy and we didn't even want to negotiate the price, so the whole process should have been done quickly. I also had a pre-approved loan for the total in-hand and ready to go before we walked in. We got trapped in the dealership for a total of 4 hours, they made us sit in the lobby for over 30 minutes waiting for nothing before any paperwork showed up. Something that should have prepared while we were making our way over. After telling us how much they appreciate the service of our military members, they then let us know that they will not accept checks from Navy Federal Credit Union. We were forced to go with one of their lenders, even though I already had the check in-hand. That would have been nice to know before I already spent an hour in-store! So I had to take an extra hit on my Credit when really I should have just walked out. Luckily my credit score is high enough to take it. We sat for an hour waiting for them to find a loan for us, and we got a lot of rejection letters only because we ALREADY HAD THE DANG CHECK FROM MY BANK so of course new lenders aren't going to want to accept to give a second loan to someone! Whatever, we had already been there for so long, I was not leaving without this car at this point. We then sat there for another 90 minutes while they "finished the paperwork..." but didn't give us any idea of how long that would take so we could have used that time to do something other than sit there and do nothing! (This is hour 3 of trying to entertain our kiddo while we wait by the way). After that 90 minutes we went into some other guy's office and re-hashed all of the information from the past few hours all from scratch. It should have been an email or that other guy should have been present the whole time! He was just walking around the store we saw him several times just strolling! At the end of the transaction when everything finally went through, Walid, the salesman, said we would have to wait another 30 minutes for the car to be detailed. WHY in the last 4 hours was the car was not cleaned?!?!?!? Crazy. After we walked out we discovered that one of the two keys had a dead battery. I asked Walid if he could help get us a new key battery and he said he would "look into it." Fine. I waited a month and then emailed him about it, and he replied over two weeks later saying that he would ask the parts department if they had a key battery for us. It has now been six months and we haven't heard from Walid or BMW at all! All of their claims about caring about their customers are false. They got their money and now they have no interest in continuing to provide service, even after they say they will.

I drove nearly two hours to BMW Monterey to view a Certified Pre-Owned 2023 BMW 230i and authorized…read morea hard credit inquiry in good faith, expecting the vehicle to meet BMW's CPO standards. Before making the trip, I specifically asked the sales representative to inspect the car and disclose any issues so I wouldn't drive that far unnecessarily. I was told the only noticeable issue was a small scratch on the cupholder lid, so I proceeded with the visit. When I arrived, I noticed a few scratches on the trunk and two on the driver's door, one of which was several inches long. While not ideal, I understood the car is used and wasn't overly concerned. I was irked these weren't disclosed, but was still being realistic. What did concern me was discovering two visible rock chips in the windshield directly in the driver's line of sight -- a safety and visibility issue that should not exist on a certified vehicle. I took photos at the dealership because the damage was obvious. Again, these were not disclosed to me before my almost 2 hour drive. (Pictures attached) Despite raising this, no offer was made to repair or replace the windshield and no alternative path forward was provided, so I ultimately walked away despite strong interest in the car. The sales representative even mentioned the car was "probably going to auction anyway," which made it feel as though there was little interest in actually selling the vehicle to me. When I asked to escalate the issue, I was told the General Manager "wouldn't take a phone call on this." I was then assured the Used Car Manager would contact me, but no one ever did. I followed up by email myself and received no response. Between the CPO issue, the credit inquiry, and the complete lack of follow-up, the experience felt dismissive and unprofessional. If this is how BMW Monterey handles concerns before a sale, it raises serious concerns about how issues would be handled after one. I expected better from a BMW dealership.

The Owner is so knowledgeable and helpful, friendly and honest. I highly recommend this shop to…read moreanyone!

I haven't been to this in years as I've moved away, but I think about my experience here often,…read moreespecially when comparing the service here to other shops I've been to in various parts of the US. Recently doing some maintenance myself on my car has compelled me to write a review for a service I had completed about 5 years ago because it was such a good value. I had my 2010 Malibu in for a full fluids service and repair of some front end suspension components that a Chevy dealership couldn't even properly diagnose/fix. I did a recent fluid service on the same car on my own and for what I paid here I'd just as soon let them do it. An extremely fair price for the service provided. What takes me a day to do took them a quarter of the time and cost about the same as what it cost me to do it myself considering parts, fluids, and tool purchases. All this is to say, this is easily the best shop I've encountered in any city I've lived in (I'm military so I've moved a lot). If I'm ever back in the area, this is the place for me.

I've been doing business with VW Cardinale for over 22 years now, buying and leasing Tiguans and…read moreTaos. Steven has always Bergen our straight shooter dealer and friend, never once trying to upsell or pressure, always getting us the best deal possible. Jesus and Mandi in Finance work miracles, as they take your credit info, your income and hoped-for payments, then use some kind of Jedi powers yo get that deal you can live with. The hardest part is the wait: part 1- find the right car, part 2, gathering info, part 3, patiently waiting for finance to do their their thing (this will take some hours, so don't bring kids), then part 4 - review and signing papers. By law everything has to be open, transparent, explained and signed. It's on this rather cool electronic board (4x5) where you e-sign, a sign, and sign, etc. All done? It all prints, here are your keys, and now you have a car, with first due in about 30-45 days. Being long time customers (we know just about everyone by name as we have brought all the cars to the place for servicing - now VW has a log of all maintenance for warranty purposes!), we get good deals or services for reduced prices! Relationships are everything to this Cardinale crew, and we will be sad when the time comes for us to move to our retirement home someday. Kudos to All!

Applied for a position at Porsche and BMW. No one ever got back to me. Upon trying to reach…read moremanagement, I left several messages and no one would return my call. The GM for Porsche SLO led me to believe I was going to hired. I followed up several times and left so many messages and he never once had the courtesy or professionalism to return my call. I believe they are racially motivated and if you don't have the right last name then they will completely ignore you. I tried to speak with Theresa the CFO but yet again was Ignore after several messages. I think it's ridiculous I can't get a few simple answers. I'm struggling here just moved here from Wyoming and I get treated like this..

Great guy, great work, and a very fair price. Took care of what I needed and only a one day…read moreturnaround.

If you're looking to replace a soft top on a Porsche stay away from Monterey Porsche dealer. Took…read moremy Porsche Boxster to Rick's Upholstery he did an excellent job and a down to earth person very honest and reliable.

Quick easy and friendly service! I needed a new key fob for my 2012 Camry. It was easy to…read morecoordinate an appointment, the price was fair, service honestly took less than 10 minutes and the new fob works great!

2023...Fast service, GREAT pricing....what more can you ask for? I highly recommend them!…read moreJuly 2024 Update.....Sadly, he is no longer in the area....a true loss to the area!

Staff always professional even in the hardest or strangest of circumstances, including unique…read moremodifications. I have had the opportunity to witness the management and leadership teams integrity first hand. Integrity is a measure by which one can truly make a good decision when deciding where to buy or service a vehicle or work.

I am highly interested in purchasing a Nissan Frontier 4WD for wildfire remediation, which I…read moreconsider to be a rock-solid truck and at the top of its class for my needs. Unfortunately, the amateur antics and tone-deaf management at Cardinale Nissan in Seaside completely ruined what should been a pretty straightforward purchase.A week ago, I spoke with a sales representative about a used 2023 Frontier on their lot. While polite, he seemed completely disinterested in negotiating or discussing the vehicle, which is clearly overpriced (estimate 6k over book). In fact, within a 50-mile radius, I can buy a brand-new Frontier with almost identical specs for only about $2,000 more. Instead of working with me which I assumed was the logical approach, they dumped me onto a mailing list with multiple follow-up emails and calls--none of which were personal to my needs. The breaking point came when I received a call from the sales manager, Ryan. Assuming they had finally realized I am a serious cash buyer ready to move if they were reasonable, I called him back. Ryan didn't even bother to exchange basic pleasantries. He immediately said, "I'm putting you through to one of my sales team,", I didn't even have a chance to say a word and was pushed right back to the original sales rep. To make a bizarre situation worse, this representative then tried to pitch me on their "customer referral program." When I asked why on earth I would refer business to them when they haven't even been willing to work with me on the truck I actually want to buy, the rep honestly replied, "Well, I don't know why he called you either." It is incredibly frustrating to be treated with this level of administrative incompetence. Burning a serious, motivated cash buyer through a tone-deaf sales manager stunt is completely unacceptable. Nissan makes great vehicles, but this dealership's sales tactics are amateur, unprofessional, disorganized, and entirely off-brand. I added 2 photos, 1. the strange voicemail from the sales manager and 2. my simple question to Google Gemini on 'Cardinale seems overpriced ?'. Yes I am really irritated and yes I feel sad I have to give such a poor review but it wouldn't feel good to let this go unchecked, Cardinale management should think hard before they practice this level of churn and burn !