We had a fantastic experience with Oscar, the BMW tech guy who spent a quality 60 min explaining all of the tech nuances of the 2025 X3-30. He walked us through each of the key apps and also helped us set up our phone BMW app to our settings. Oscar explained things in a clear and concise way and was patient in answering our questions. Kudos to Oscar. He represented Monterey BMW extremely well. read more

Broken promises and incompetence... At every level. We saw a car online and called them to ask if the car was available and ready, we were ready to buy and we didn't even want to negotiate the price, so the whole process should have been done quickly. I also had a pre-approved loan for the total in-hand and ready to go before we walked in. We got trapped in the dealership for a total of 4 hours, they made us sit in the lobby for over 30 minutes waiting for nothing before any paperwork showed up. Something that should have prepared while we were making our way over. After telling us how much they appreciate the service of our military members, they then let us know that they will not accept checks from Navy Federal Credit Union. We were forced to go with one of their lenders, even though I already had the check in-hand. That would have been nice to know before I already spent an hour in-store! So I had to take an extra hit on my Credit when really I should have just walked out. Luckily my credit score is high enough to take it. We sat for an hour waiting for them to find a loan for us, and we got a lot of rejection letters only because we ALREADY HAD THE DANG CHECK FROM MY BANK so of course new lenders aren't going to want to accept to give a second loan to someone! Whatever, we had already been there for so long, I was not leaving without this car at this point. We then sat there for another 90 minutes while they "finished the paperwork..." but didn't give us any idea of how long that would take so we could have used that time to do something other than sit there and do nothing! (This is hour 3 of trying to entertain our kiddo while we wait by the way). After that 90 minutes we went into some other guy's office and re-hashed all of the information from the past few hours all from scratch. It should have been an email or that other guy should have been present the whole time! He was just walking around the store we saw him several times just strolling! At the end of the transaction when everything finally went through, Walid, the salesman, said we would have to wait another 30 minutes for the car to be detailed. WHY in the last 4 hours was the car was not cleaned?!?!?!? Crazy. After we walked out we discovered that one of the two keys had a dead battery. I asked Walid if he could help get us a new key battery and he said he would "look into it." Fine. I waited a month and then emailed him about it, and he replied over two weeks later saying that he would ask the parts department if they had a key battery for us. It has now been six months and we haven't heard from Walid or BMW at all! All of their claims about caring about their customers are false. They got their money and now they have no interest in continuing to provide service, even after they say they will. read more

BMW of Monterey - Email from salesman - Car Dealers Near Me - Seaside, California

I drove nearly two hours to BMW Monterey to view a Certified Pre-Owned 2023 BMW 230i and authorized a hard credit inquiry in good faith, expecting the vehicle to meet BMW's CPO standards. Before making the trip, I specifically asked the sales representative to inspect the car and disclose any issues so I wouldn't drive that far unnecessarily. I was told the only noticeable issue was a small scratch on the cupholder lid, so I proceeded with the visit. When I arrived, I noticed a few scratches on the trunk and two on the driver's door, one of which was several inches long. While not ideal, I understood the car is used and wasn't overly concerned. I was irked these weren't disclosed, but was still being realistic. What did concern me was discovering two visible rock chips in the windshield directly in the driver's line of sight -- a safety and visibility issue that should not exist on a certified vehicle. I took photos at the dealership because the damage was obvious. Again, these were not disclosed to me before my almost 2 hour drive. (Pictures attached) Despite raising this, no offer was made to repair or replace the windshield and no alternative path forward was provided, so I ultimately walked away despite strong interest in the car. The sales representative even mentioned the car was "probably going to auction anyway," which made it feel as though there was little interest in actually selling the vehicle to me. When I asked to escalate the issue, I was told the General Manager "wouldn't take a phone call on this." I was then assured the Used Car Manager would contact me, but no one ever did. I followed up by email myself and received no response. Between the CPO issue, the credit inquiry, and the complete lack of follow-up, the experience felt dismissive and unprofessional. If this is how BMW Monterey handles concerns before a sale, it raises serious concerns about how issues would be handled after one. I expected better from a BMW dealership. read more

BMW of Monterey - Close up of chips. Looks scratched and poorly repaired. - Car Dealers Near Me - Seaside, California

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I think this is my first review for anything, ever.... I Initially tried to reach out directly to the used car manager, but realized it just brings me to a generic pop-up message box. So I enter my contact info. And under the "Comments" box, I write an official offer; spelling out the exact car, stock number, and why I'm offering the price presented (roughly $95K). So right out of the gate, I made an offer. I explained the process of getting a PPI (pre-purchase inspection), agreeing to numbers, and then driving down. I wasn't going to drive 3-4 hours round trip just to get the same number as advertised online. I get a super generic auto-response via email. Doesn't mention the car, or any details that I put in the Comments box. In fact, it says, "I'd love to help you find the right BMW". The funny thing is, the car I was looking at was a $100K+ Audi. It wasn't even a BMW. So I reply back that I already spelled out everything in my initial online submission. They say, "I don't have visibility to the comments on my end." Uhh, what?! What's the point of a comments box if you can't read them? So I reluctantly spell it out again; this time via email. (Same offer I sent the first time). They (i.e. someone, or an AI) reply in literally 2 minutes, saying they can't negotiate themselves, but they would get my deal over to the sales team. No answer for 6 hours.... So I follow up, asking when I could expect to hear back from someone. They reply in 8 minutes, declining my offer, stating "that being said, I am absolutely willing to present and discuss a stronger offer if you would like to revisit the numbers." Instead of going back and forth (I'm not going to chase my own number like a fool), I replied within 30 mins, stating I understand if they can't meet it, but asked them what number they CAN get to. (Telling me what you CAN'T do doesn't help move the process along). That was at 4pm. I don't hear anything back for the rest of the day and into the a.m. of the next day. So I follow up again, asking how long it typically takes for management to come back with an offer. 5 HOURS later, they say the vehicle has been sold, but that they'd reach back out to me if it doesn't go through. (What a coincidence. A car that has been on their lot for a whopping 140 DAYS suddenly sold the day I made an offer?) I relied, telling them not to bother reaching out to me since I'm disappointed with their poor response times. Clearly being passive aggressive, they reply with and ONLY, "Have a good day!". Me: "Thank you, I'll be sure to leave a review". Them (Verbatim, complete with the poor punctuation): "No problem, You were too far off on your offer for us to consider we had serious buyers that moved forward with the numbers, We appreciate you considering BMW of Monterey, Have an Amazing day." Me: "I never got a counter from you. You can stop emailing me." ************************** So let me get this straight...after someone brings you an offer on a $100K+ car, you either A) use an AI chatbot to 'negotiate', or B) have salespeople who anonymously hide behind a generic email address who have no interest in selling the car? And not once did they actually follow up with me. I was the one following up every time, and I have the emails to prove it. How is potentially spending $100K on a car I don't even need NOT serious? Is it because I wasn't willing to drive 2 hours to your dealership (one way) to just have you give me the same number that's on the website? Furthermore, what cheap skate is trying to get like $500-$1,000 off a $100K+ car?! At that point, just pay the asking price and move on. I made a reasonable offer. If you can't meet it, that's fine. But I asked where they could get to in order to save everyone time. They couldn't even do that. Even if they actually got a better offer for the car, that's okay with me. But their lack of communication and passive aggressive tone turned me off to the dealership forever. No chance I go back or even recommend them. Even if they did truly sell the car, they lost ANY potential business from me, directly or indirectly. Lastly, why did they email me back saying they'd 'reach out to me if the deal fell through'? If my offer was too low for you, why would you reach back out? Again, just passive aggressive lip service and/or dishonesty. If your dealership uses an AI chatbot, you guys might want to do a software update, or pull the plug before it scares all your potential customers away! The positive side? My wife is happy that I didn't drop $100K on another car. So I guess, thank you BMW Monterey for making my wife happy. There's a silver lining, if you look for it... :-) Is there a 0 Stars button on this thing??! read more

Have been on the lookout for an E46 M3. They have one listed in their inventory so I email them. 1) I get back a bunch of AI slop - they use a platform called "Podium", which markets itself as an AI powered system. I call it out and ask to email with a human, but the LLM (referring to itself as "Jerry") insists it is a real person. It lies, and also gives wrong info - which leads me to #2. 2) Despite "Jerry's" assurances that he'll call me tomorrow to "discuss" taking my deposit and setting up a time to inspect and purchase the M3, I got fed up and decided to call the dealer directly (and I hate using the phone!). I get a nice salesperson who tells me they don't take deposits/hold cars. 3) I let her know I'm local and plan to come down Saturday to purchase the car. "Ohhhhh, actually", the car is waiting on a part from Germany. No ETA. No clarity on what the part is (she says it's tuning/DME related). I even ask if I can purchase as is, and come back for the part when it is ready, and got a "well, that can be discussed as a possibility" answer, but i'm not driving down 1.5 hours on a maybe. I'm a cash buyer, ready/eager/planning to buy this one, and despite their top-of-market ask I was going to not haggle much (maybe just a little, given rod bearings were not done) if everything checked out as these are pretty rare cars to find in good shape. Would've been an easy transaction for them and myself. Very poor experience here, first the AI, then listing a car that isn't even ready to be sold.. given it's a 1.5 hour drive from me to get down to Seaside, I'm calling it and have decided not to waste my time further here. A real shame. read more

BMW of Monterey - these guys use an AI LLM (powered by "podium" AI marketing software) that lies and swears it's a real person when asked if it's an LLM - Car Dealers Near Me - Seaside, California

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I own a 2000 X5 with an oil package I bought with the car. It is now 6 years old and I get an oil service every six months. I call for an appointment, get the voicemail of my service adviser, who never calls back forcing me to show up at the dealership to make an appointment. When I show up for my appointment time, I get an incredible amount of pressure to get more things done, which I never do because I use C&C Auto for all other service. Warning, if your BMW is out of warranty, don't fall for the pressure tactics. Just tell them no. I'm tired of their crap. read more

The phone system is a nightmare; it does not work, and direct phone numbers do not work. The finance department is clueless about what is going on. Ask for documents on the vehicle, no emails. Something is fishy. read more

I bought a vehicle from BMW of Monterey and had a disappointing post-sale experience trying to resolve a contract issue. During the deal, I signed a document declining all optional add-ons. Despite that, the final paperwork included a $995 Permaplate charge. When I later raised the issue and asked for documentation showing that I had clearly re-authorized that product after declining it, none was provided. My concern is not about the car itself. It is about the inconsistency in the paperwork and the lack of meaningful follow-up when I tried to resolve it through the dealership and corporate channels. If this had been reviewed carefully and handled professionally, it could have been a straightforward resolution. Instead, the process has been slow, dismissive, and unnecessarily difficult. read more

Brand new BMW Z4 bought in San Diego serviced in Monterey for the first inspection at 3500 miles (just over a year of ownership). No issues with tire pressure, however, after service tire was losing pressure and there apparently was a nail in the tire that was patched with liquid patch. That liquid patch clogged the tire valve. Tried to explain how I have not had issues with pressure and that in the 3500 miles I have not had the car serviced anywhere for any reason. Service manager intimated that either I was lying or the original dealer was lying. Original dealer basically arrived at the same conclusion, with me stuck in the middle with a $900 bill for a tire, so much for the "free" service. If anybody is looking for an almost new 25' Z4 with a one very new overly expensive tire let me know, first time last time BMW customer. read more

We am very happy with the buying process and quality of the Sales team at BMW of Monterey. Joseph Grant was very honest and delivered on everything he said he would (spare key, removed a sticker on the car, additional cleaning, followed up with DMV fee, stayed late, always returned calls and texts etc). He knew the car and features inside and out and fully charged it before we came. I bought a BMW 330e from BMW of Monterey, CA in October of 2025. I had such a great experience. This is after nearly buying from Mercedes of Walnut Creek who added costs to the final price. Or BMW of Mountain View, where they tell you must give them a 9 or 10 out of 10 for their ratings, and hound us with sales emails. Conversely, Joseph at BMW of Monterey was very respectful of our time, and never gave us a sales pitch. He did not add any costs to the price. The vibe at BMW of Monterey is one of teamwork and customer first, Sales people don't fight to claim you as their customer once you walk in the door. It was a huge relief to work with Joseph and his dealership. I am very happy I went bought my car at BMW of Monterey. read more

Every time these guys fixed something in our car, they ended up breaking something else. Plus, they sell you contracts without even knowing the details of what they are selling you (actually in our case, they misinformed us). Their service advisors are never to be found when you run into issues. It's a complete mess. A bad combination of incompetence and complete lack of care. read more

Wanted to give a special shout out to Erdal for always being straight forward & doing what it takes to make a purchase go smoothly as this is a 3rd time we purchase a vehicle at this dealership. He is always professional & honest & answers every question you have. He goes the extra mile every time! 10000/10 would recommend Erdal for any purchases. Also, wanted to thank rick for contacting me directly every time there is an issue with anything regarding the service on my vehicles. It never matters what time of the day it is he will make sure my vehicles are taken care of. Thank you BMW of Monterey for the excellent care. Proud to be a returning customer. read more

Some email communications days before the vehicle was sold without transparency. They also sell cars without notifying buyers even after the deposit was made and credit was ran before the car was sold to someone else . Not a professional practice ! read more

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I was a bit hesitant to purchase a Lexus car to a non-Lexus dealer. However, when I stumbled upon the car that I wanted, I have nothing but praises about my overall experience in this dealership. I was at this dealership last Sunday, 6/8 to check out the car that I saw online. Walid was my client advisor and from the moment I arrived until the I left the dealership, he really stepped up his game and went far and beyond my expectations. There was no pressure, no sale gimmicks, he gave me the autonomy to make the decision. Alas, I came home with the 2024 Lexus RX 350 and it's everything that I could have asked for. If you are ever in the area, ask for Walid! He is amazing! I love my experience in this dealership! Walid is the man! **Minor suggestion** - that guy from Finance, Mike can smile a little. Granted it was past the closing time so he was probably tired. But overall, everyone at this place has been great! Thank you BMW of Monterey. Sincerely, James read more

BMW of Monterey - Car Dealers Near Me - Seaside, California

First off, I do not want this review to be reflected negatively upon the sales staff as they are hard working, professional people. This review is solely a complaint against the business practice of BMW of Monterey. I never leave bad reviews for anything. But I could not let this one pass because it is unfair and unprofessional as to their business practice. Moreover, I maybe the only one here with this sort of an experience, so once again nothing against any staff members just the management and their business practice. I bought a used BMW from BMW of Monterey. On many occasions when I was there looking at the car I asked different sales team members if the car had any known defects, oil leaks, etc. I was always told no. I bought the car, drove it home (14 miles away). Parked the car in the garage for nearly 8 days as I was very sick (probably caught a flu from the dealership as I got sick that same night that I got home from the dealership). The following week I made an appointment to go back to the dealer to have the oil changed since the dealer did not do this. While I was there they did a complimentary inspection of the vehicle. They informed me that the car is leaking fluid, possibly from the transmission area. I asked what will it take to fix it. I was told they need to wipe things down and then for me to drive it and then come back for another inspection so they can pinpoint where exactly it is coming from as it could be from different locations within the transmission area housing. I called back the service rep (very nice person that was helping me) the following day and asked what the cost would be and I was informed somewhere between 2-5K or more to fix depending as to the severity and location of the issue. Needless to say I'm angry as I feel misled and betrayed by the dealership as they very well knew about the leak all along and never disclosed it. There is no way they did not know about the leak as they do a visual inspection on all vehicles they take in. I only drove the car a total of 28 miles. The leaks did not occur under my watch. Only way they did not know about the leak is if they they had a blind person doing the inspections, and that would be highly unlikely. Needless to say for the past three days and dozens of text messages I have been trying to get any of their sales managers to call me to discuss this matter and they have yet to call me to discuss. I understand the clause regarding "As Is", but no one can hide known defects by not disclosing that to the consumer and then use the blanket statement of "you bought the car as is". That is purely fraud. They are hiding behind the blanket statement of "As Is" but the law is clear. Someone there must have known about the leak or leaks when they inspected the car and documented it. There is no way they did not know. They did not disclose it since that would have blown the deal. Instead they chose to misrepresent and mislead. This is purely a scam and a fraudulent business model. Shame on this dealership. Your name means something. Stand by the product you sell. Take care of your customer. Your name means something. People buy cars from you to have a piece of mind and confidence in what they are getting. I would have had better luck buying something off FB marketplace or craigslist and pay thousands less. Any other dealership would have had their customer relationship manager call right away and get things sorted out quickly. This has got to be the worst car buying experience in my lifetime and I would never go back to them for the purpose of buying another car (new or used). On a slightly positive note; Their service department runs like clockworks. The service reps are all very professional and nice to talk to including the technicians that work on cars. From the minute you pull up and are greeted by the gentleman greeting customers and getting you setup to the minute the car is ready for pick up. It's nothing short of a great experience. They take their time in doing quality service. Big thank you to them as they really went out of their way in explaining things in detail and even helping me setup things on the car like BT and clock, etc. I highly recommend their service department. A+ service!! read more

This review is directly to "Joseph Grant" I was contacting him via email all morning in regards of the 2015 ford Fusion did my application, had my bank approval. My credit was ran for him to be so unprofessional and just email me in the afternoon letting me know the car was sold 20min ago. Why not be professional if you already have someone interested in the car why not follow up with them? read more

BMW of Monterey - Car Dealers Near Me - Seaside, California

Service Department shows no knowledge of customer relations. I took my car in on Monday for a recall fix and Brian, the "service" rep said he would call me on Tuesday to let me know time frame for completion. Never heard from Brian....ever. I called on Thursday and left Brian 2 messages asking for a call back and then I left a message for Brians boss, the Service Manager asking for a call back and never received a call. They sent me a video saying I needed tires and I could "click" yes to get them. I don't buy tires without a conversation. I found out from a text that the car was ready with no advance notice. My schedule was full. My husband offered to get the car for me. I hear the BMW service in San Jose is excellent. That's where I will go. read more

We planned to attend the BMW M event at BMW of Monterey on August 13, but after driving over an hour and a half to get there, we left without going in. When we arrived, the dealership entrance was blocked off with cones and a sign saying "no event parking." We had to flag someone down to ask where to park, and the staff we spoke with seemed uninterested in helping. Their only suggestion was vague street parking "by Costco," which wasn't nearby. The lack of clear directions, signage, and hospitality was shocking for an event hosted by BMW. After that experience, we decided not to attend at all. read more

Running a business is tough. For that reason, I've never written a bad review on a business, ever. Until now. Supply chain issues, chip shortages, more demand than supply, all of these things come into play when you are shopping for a BMW these days. And so when you finally find the car of your liking, you come to an agreement on the price, you cancel all of your other appointments with other dealerships, and plan to drive 100 miles to go pick up your car, you would expect the dealership to honor the deal made the night before. Not BMW of Monterey located at Seaside, California. Nope. Roughly 3 hours before my scheduled appointment to go sign the paperwork, I get a call from the dealership saying that there's another person coming in to see the car before my appointment. I was told that if "it works out for [this other customer], we can show you our other models in stock." They told me because they had not run a credit report on me, the "car was still available to other customers" despite the "deal" that had been struck. And two hours later, they called me to tell me the car was sold. Given the current environment, dealerships already have all the leverage. And BMW of Monterey has used that leverage to shark on its customers. I do not blame the sales associate that worked with me. It's clear to me that this type of predatory practice comes from the top. Just know, an email from this dealership that says "we've got ourselves a deal" means absolutely nothing. That deal that you think you made will just be used by them to leverage their negotiations with other customers. When you drive a BMW, you expect excellence. That's what the logo is supposed to stand for and is what you are paying for. But when you deal with BMW of Monterey, sadly, you get bad faith. No response from the dealership will change the fact that these guys used manipulative tactics on me, and I caution they will do so on you also. Buyer beware. read more

BMW of Monterey - "Deal" - Car Dealers Near Me - Seaside, California

I bought from BMW of Monterey and was solicited, in a letter, to extend my extended warranty. My car has had its service in its service department more than a dozen time. I came in, surrendered my car, and received a too high quote. As I moved to leave, for the first time, I was told that there would be an inspection charge of $448 in order to take myself and my car to safety. I asked that it be stopped and/or written off. The finance quoter then used "hostage" in a sentence. Before I could take myself to safety, I had to sign a charge ticket and a form that tried to say I had authorized the very costly inspection in advance. My recommendation is to avoid this business with its fake offers and unauthorized charges. If you cannot physically defend yourself against 2 larger males, consider a bodyguard. I complained to the BMW central department and a junior person called me and purported that I solicited them and authorized the fake charge. Stay away to be safe. read more

I just had a great experience with John Polli. He guided me through what turned out to be the easiest and fastest transaction I've ever had with a car dealership. What a good man to deal with. read more

As a long time owner of BMW's as well as other German sports cars, I have had the chance to experience many different shops both franchise and independent. The experience I recently had @ BMW of Monterey really stood out. The details are not that important but an appointment to cure a problem wasn't successful When a second attempt to resolve this very tricky and hard to duplicate problem again came up short I engaged the Service manager Rick Lolllar. Mr Lollar took responsibility and went above and beyond to be sure that not only the repair was successful, but all other areas of concern were resolved. My thanks and appreciation, it is a pleasure to do business with professionals. R Pizante read more

Just discovered that the last car I bought there had been in an accident that did not appear on the CarFax Report they provided to me! It had been a lease before I bought it (they had leased it out). I feel mislead. Get an Experian or other report on any car you are considering. read more

65+ ONE STAR GOOGLE REVIEWS !! BMW of Monterey service department's reputation amoungst most residents of the Monterey Peninsula who own a BMW for being a total rip off proceeds itself. Lithia "cares" turns into Lithia "legal" really fast when you inform them of the truth about what's going on with the technicians in their service department. ie. technicians soliciting customers for off the record work, low morale and easily debunked lies being told to customers, namely myself. They charged me $1,000, and tried to upsell me to $1,500, for an AGM battery and steering wheel lock malfunction reset for my 2007 E92 but I was able to knock off one of of the TWO ($269 an hour) diagnostic fees and request a lesser battery. When I wrote an honest review, Rick, the current service manager, contacted me wanting to write me a check so I would modify my review. I took the check but I always tell the truth in all of my reviews. I found an independent shop to work on my BMW but I still miss Jeff, big time, at the now closed Bay Motor Works where I was a client for over 40 years !! read more

BMW of Monterey - Car Dealers Near Me - Seaside, California

Extremely Disappointing Experience - Worst Customer Service Ever! I've been a loyal BMW customer for years, and after an amazing experience at the BMW dealership in Florida, I thought I'd get the same level of service when I moved to Monterey. Unfortunately, that couldn't be further from the truth. I walked into this dealership excited to explore options for a new BMW, but that excitement quickly turned to frustration. The sales team was uninterested and brushed me off. I left with the impression that they couldn't care less about my business. I've reached out multiple times--via phone and email--hoping to get some responses about pricing, availability, or even just some basic information, but no one has bothered to get back to me. It's been weeks of getting ghosted, and every time I try calling, I'm either put on hold for an eternity or just told that "someone will get back to me" (which never happens). The level of customer service at this dealership is absolutely appalling. I'm shocked at how poorly they treat potential buyers. I will be taking my business elsewhere and strongly suggest you do the same if you're looking for any level of professionalism and respect. This dealership is seriously in need of a major overhaul in how they treat their customers. If you're used to the exceptional service BMW is known for, steer clear of this location--you won't get it here. read more

Dillon from BMW was so incredibly kind and easy to work with. I went with my friend to help her purchase a pre-owned vehicle, and he was so helpful and made everyone feel at ease. I was worried that BMW might be a "stuffy" environment, but it was extremely warm and welcoming. I really loved our experience with BMW! read more

Not happy at the unexpected and extremely high cost of repairs. I took my vehicle in and was told that the diagnostic fee was $299 due to a coolant leak that was noted. I left my car with them and was texted an updated work order for me to approve. Unfortunately, my fault, I didn't look over their updated estimate thoroughly as I was working. When I came to pick up my vehicle, I was shocked at the cost. Other professional mechanics whom I have gone to in the past always called me especially when the cost was higher than they said initially to give me options and explain exactly what I am buying. I will be going elsewhere for my vehicle service in the future as I feel the costs at BMW Monterey are excessive. On the plus side, the service advisor was very nice and my car has been repaired. Just a cautionary tale to carefully read any texts sent to you and don't make any assumptions. read more

Brought my car in to find a noise. I was grateful to get an appointment quickly. Mike saw I was due next month for regular service, and I was glad he was able to work that in as well. I received a video with a review of my vehicle from the mechanic stating he was unable to replicate the noise, but everything looked fine under the car. I am still under the extended warranty from purchasing the car in 2021. I expected to arrive, with the noise not identified and my regular service completed included in my warranty. However, once I arrived, I was charged $269 to diagnose and fix the problem which had not been identified when he sent the video. In trying to understand from Mike how the mechanic went from not replicating the problem to charging me $269, Mike became defensive, saying, well...we fixed the problem, maybe he heard the sound when driving to get the car washed...but he had no answer. He asked if I wanted to speak with the mechanic, and I said yes. I just wanted to know how they identified the problem without taking another test drive. Apparently a screw and clip had come off and were making the noise. Mike suggested I was fortunate they happened to have the parts around and that I was not charged for those as well. Mike said he certainly can't charge BMW for labor, so I needed to cover it. The mechanic never did arrive, but Amber (the warranty manager) arrived, and without taking the time to understand my questions almost immediately suggested if I did not like the way they do business, I can take my car elsewhere to be serviced. All this time I am just trying to understand how my car went from everything looks good, no noise found to there was a screw out, missing clip, and now I owe $269. How many hours of labor were spent replacing the screw and clip? I wondered why Mike went over the possible $269 charge when I arrived. Is this a new thing for extended warranty owners? I wondered why what percentage of people with extended warranties are charged this? I bought my first bmw in Georgia where customer service was their forte. Their excellent service was the reason I purchased another bmw. However, Seaside bmw has fallen short of the mark on several occasions. Yes...I brought it in to fix a strange noise, which they did, however, Mike and Amber were extremely unhelpful and unpleasant when I tried to understand exactly what happened. My next car will NOT be a bmw. read more

this dealership is joke, the finance dept is totally incompetent. The salesman was very friendly but the salesman has been doing all the legwork for the entire business read more

Amber Kirk is probably the best service manager I have come across in my 30+ years of car ownership. She is well versed in her knowledge and quickly responds to questions. Shout out to Amber! read more

I purchased a BMW from BMW of Monterey via Nathan Reed in 2021. I chose BMW of Monterey (despite being located in San Francisco) in large part because Nathan was extremely straightforward and easy to communicate with, and we were able to negotiate without any of the annoying tricks (e.g., "I won't give you a price until you come into the dealership) some salespeople use. I felt like Nathan valued my time, and that meant a lot to me. read more

Spoke with the general manager Aaron Z over the phone after he insisted, I reached out so we can resolve the matter but instead he made it very worse he promises me feedback only to ignore my calls an never call me back or even give me a update after I made it very clear I was refused service over a mechanical question after my vehicle was completed the service advisor managers name is RICK he treated me extremely poorly has no knowledge of mechanics an acts very unprofessional while his manager Aaron plays child like games over the phone Other BMW dealerships take service very serious as well as communication skills save your money go elsewhere. read more

Adding another car to the garage today. Drove all the way from Bakersfield to pick this up. Nathan made the process seamless and practically effortless. He was very professional beyond accommodating and made the "car buying experience" the way you expect to be. In and out and on the road in less than 2 hours. I wish all car salesman understood this process and did exactly why Nathan did for me. I definitely will reach out to him first on the next purchase which will be a lot sooner than later now with this experience. read more

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With so many dealership horror stories nowadays I was pleasantly surprised with my experience here at BMW Monterey. They speak to you with respect. I approached the sales team with an offer and very easily we were able to reach an agreement. Never did I feel pressured or forced into anything, even when speaking to the finance department. If you are looking for a new or used BMW. This is the place. Sales reps John & Bryan are top notch guys. Get these guys a raise. Don't waste your time anywhere else. Just come here. read more

I had my car in for service. When I pulled it out of the garage after I got it home, there was a large pool of fresh oil - see photo. When I took it back to the dealer, assuming it was a loose drain plug or filter, I was told that it wasn't their fault. They said the oil pan gasket went bad "all of a sudden". If I were to give them $3,377 they'd fix it! HA!!!! The service "manager", Rick, was beyond worthless, yet well trained in the art of fogging an argument. His only explanation was that "it's an old car". He completely and rudely disregarded my argument that "So, you're saying it is just an odd coincidence?". BEWARE. They will lie, scam and waaay over charge you. Stay away. read more

BMW of Monterey - Car Dealers Near Me - Seaside, California

This is the worst car dealership I've ever gone to. I expected more from BMW and instead got absolutely terrible service. They've never returned any of my calls when I've called the service department to make an appointment or get information. The BMW I bought is a piece of crap. The back tailgate opens up spontaneously even in traffic with my dogs in the back of the car. This dealership never offers any help for all of the multiple problems I've found with this car or even for a simple service request. Never again BMW! read more

Absolutely incredible service and treatment buying a car from BMW of Monterey. I would have never thought as a BMW dealership as the place to go for someone looking for a modest car on a budget but this dealership has something for everyone. In addition to the very nice new BMWs, they have a great pre-owned selection. I was looking for a Honda and contacted this dealership after having not such great luck elsewhere from Honda dealerships. I was quickly messaged back by Kimberly. Kimberly was friendly, straightforward and very easy to work with. She was respectful of my budget and willing to work with me to get me into the car I wanted. After a fairly painless setup of financing and paperwork online, I came in and everyone I spoke to was respectful and friendly. Kimberly kept us entertained while my husband and I waited for the final approval, with great conversation and showing us all the best spots to get lunch in the area. After everything was done and we were ready to go, she pulled the car in and pull a bow on it, which was really cute. I was really nervous about buying a car because it can be a stressful process but she made it really fun. I would 100% recommend her and this dealership to anyone looking to buy a new or preowned car. read more

BMW of Monterey - Car Dealers Near Me - Seaside, California

I want to take the time to share my experience with BMW Monterey and the excellent service that they provided. I purchased my dream vehicle to be delivered to my house 300 miles away. Unfortunately, during transit, the vehicle was damaged (the vehicle was in an open trailer) and incurred damage during transit. This was a bit frustrating at first for me. I was excited to get a new vehicle, but was also pretty realistic that stuff happens. The initial claim submission with the insurance company was pretty painful. The process was long and complex. Through a lot of rigor and persistent follow up, BMW Monterey kept close tabs (shout out to Amir Mohsin and Salena Dominguez specifically) with the transport driver as well as the insurance company. When it was all said and done, the insurance approval came through, I was able to drop off my vehicle at a certified BMW collision center and get my repairs. Picked up the vehicle as if it rolled off the lot. As an added bonus, I spoke with Amir and because of the long experience, he was able to refund me half of the transport cost, something he didn't have to do, but showed his deep commitment to his clients I'm extremely happy with the quality of service and happy to have the BMW Monterey team on my side, this is something that future buyers can count on as well! read more

John Polli in sales, Jimmy in financing, Mike Kyle in service, have all been great. Great experiences so far with BMW of Monterey! Thanks! read more

BMW of Monterey - Happy Returns Carmel LLC! - Car Dealers Near Me - Seaside, California

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I brought my car to BMW Monterey for a recall on the starter engine and also explained that my car started to randomly stall at a stop during mid drive, kick into Neutral, and leave me stalled for a few minutes. The service team updated the software, claiming that would fix the issue, and that the starter didn't need to be replaced. Six weeks later, the same problem occurred. My car stalled in dangerous situations including in a parking lot nearly causing an accident and then in traffic on freeway where I had to call SOS BMW assist. I scheduled another appointment, but BMW Monterey initially claimed the recall was closed and suggested the problem might be related to the transmission or battery, stating I would be responsible for repair costs (even though the situation was clearly the starter). Eventually, they confirmed the issue was the starter, part of the original recall, but said the recall was already closed and I'd need to pay the repair costs if the manufacturer didn't approve covering the costs. After questioning this since it wasn't fixed the first time, they stated the manufacturer might cover 50% or 75%, and they had to wait for approval. From online research this is what I learned about recalls: The Issue Was Not Fixed the First Time: If a dealership does not adequately resolve the issue during the initial visit and the same problem persists, it is their responsibility to ensure the recall is properly addressed at no cost to the customer. The Recall Is Still Active: Recalls are typically covered indefinitely until the defect is properly fixed. Closing a recall without resolving the issue does not absolve the dealership or manufacturer of their obligation. It's a Safety Issue: Recalls often address safety concerns, and manufacturers are legally required to ensure the defect is corrected. Charging a customer for a repair related to an unresolved recall, particularly one mishandled previously, is not standard practice. The fact that I was told I might be responsible for 100% of the recall-related charges--or that only a portion might be covered depending on manufacturer approval--feels dishonest and unethical. Recalls are intended to address manufacturer defects, and shifting these costs onto the customer undermines the purpose of a recall. After advocating for myself, they said the manufacturer approved full coverage of the recall repair as a "Goodwill", but the process was unnecessarily difficult. Some staff, particularly the manager Rick and the service advisor Mike, were condescending and dismissive, making me feel disrespected and frustrated. Rick even made a comment about my age, saying, "We seem like we're the same age--I'm XX, and you're XX, right?" He then gave me an unrelated analogy about bringing a car in for service that had nothing to do with a recall. The explanation made no sense and left me stunned by how inappropriate he was handling the situation. This is not the first time I've felt BMW Monterey has tried to overcharge me or charge for unnecessary services. On a previous occasion, they attempted to charge me for an oil change, even though my contract and warranty clearly state I purchased free oil changes for the life of the vehicle, and I was the one that had to remind them even though I bought my car through this dealership. These repeated incidents have made me question the integrity of their Management and service department. On a more positive note, Xavier and Jaime who have helped me several times while dropping my car off and with loaner cars, they are always friendly and professional. However, due to the dismissive treatment, inappropriate comments, and repeated questionable practices, I do not trust the management and service agent and wanted to make others aware. read more