Timeliness is unimportant to this staff. You can sit in a room for 30 mins before your Dr will even…read moresee you, but its treated like a felony if you're late. The Dr is fine when you FINALLY get to see them but they try to push every appointment to virtual now. Seriously disappointed in our beuacratic American Healthcare system.

I cannot stress enough how HELPFUL they are here! I was going through a lot of difficulties with…read moreother medical facilities giving me a runaround for a diagnosis and the staff here really listen to the patients and want to help get you healthy and feeling better.

well where do i start nurse mako…read more is amazing she really cares all ways in a good mood dr robert r perry is amazing his sense of humor makes u feel good when you are feeling bad ..care quality was amazing office experience was very nice the lady will try to get you in to see the doctor i wish i can give this doctors office (10 stars )

Dr. Perry was a good doctor when I first starting seeing him, seemed to understand my situation and…read morehelped. However, one day he just stopped managing my chronic pain stating I needed a pain management doctor, well, did that twice both times with IPA in Killeen where they did nothing to manage my pain other than procedures until I did all of them and never once gave me anything to manage pain! So I went back to Dr. Perry and got him to help me again, he did so for a bit, stating I need to see a new pain management doctor, so I did, this doctor said he doesn't prescribe pain meds and does exactly what IPA does and that there was nothing he could do... So, I went back to Perry and he told me nothing he could do for pain according to the restrictions set by the CDC.... Come to find out I looked up the CDC guidelines for opioids being prescribed, the CDC can not make law, that was left up to each states legislative bodies and in Texas he was right about acute pain being limited to 10 days, however, in Texas law, chronic pain, palliative care, cancer pain, end of life care can be treated long term by opioids!!! In short Dr. Perry is a liar and might as well just be a PA or nurse assistant.... I would never recommend him to anyone!

Dr. Polkowski, Is a…read moregreat doctor, however if you want to be seen in this office be prepared to wait at least an hour. She recently brought on an additional doctor at which point things went down the hill FAST! The last time I was here I waited for 2 hours. I walked up to the desk, to a receptionist who could have cared less only to tell me that I could reschedule another 2 months out. Today I have been waiting "I'm still waiting" 30 min and I will make it a point to leave at the hour mark. If the patient flow has picked up in an office then they should be scheduling further apart to make up for the wait time. It's amazing to me that this office thinks it's totally fine to wait hours to be seen for 4 seconds! If this Doctor Didn't know my medical history so well I would switch. I'm totally over this...

If you have an appointment with her be prepared to wait ALL DAY. She's the worst at keeping on time…read moreappointments. At absolute least you're going to wait an hour beyond your scheduled appointment time. Find someone else!!

Dr. E is amazing. My family and I have been going to Dr. Elemuren for years. I went here to get rid…read moreof acne on my face. Dr. E prescribed me some clindamycin and my face cleared right up. Dr. E is nothing but helpful and compassionate to her patients. She treats as you as if you were her family. My family and I will continue going to Dr. Elemuren for as long as she is open

Attentive care. Entire medical staff professional and listens. Got care in appropriate amount of…read moretime.

All I can say is wow! I was referred here for a colonoscopy and the care I received was first rate…read more From the time you walk in the door, it's very aesthetically pleasing, and you are greeted immediately by a friendly greeter. Check in was quick and easy and the entire experience was seamless. The nursing staff is excellent and shout out to my anesthesiologist who made sure that I didn'tfeel a thing.

Set up primary care. Staff was great and friendly. And helpful. Dr was good also . Seems like a fun…read moreplace and clean

My husband insurance assigned a doctor from BSW clinic as his primary. He has serious health issue…read morethat require medications and constant monitoring. But they couldn't give him a new patient appointmen till April of next year 9months out? That is ridiculous and they haven't offered any other solutions for him. They don't seem to care for anything besides "Bsw's policys & guidelines " and their facilities have that walefare office vibe. (Full waiting rooms hard plastic chairs full of crying baby's and people with vomit buckets. And when the nurse called patients back she reminded me of a Sargent from basic training) the whole place had a nasty welfare office vibe. Thank God We found Advent Hospital &medical campus on Cleer Creek in killeen. They got him in rite away and the doctors where nice. He's been getting great care at Advent. They have nice facilities and they offer every service but there's less waiting,less attitude and going their doesn't make me feel like I need to shower using bleach. Were happy now. Hope this helps someone.

First time I had an appointment, I was unable to be seen due to copay and card reader issues…read more Second appointment that I had, I arrived within the time frame allowed but was advised that I still could not be seen. Both times, I took off of work. Unacceptable.

Dr. Webster and his team are unprofessional, unreliable, and should not be considered by anyone…read moreneeding medical care. I and my health care needs were repeatedly disregarded by an incompetent staff here. The lack of dignity or respect given to their patients is uncanny. Luckily, I've kept record of the areas and instances of their negligence and will proceed in legal action against this establishment to ensure that this business cannot continue misusing paying clients by inappropriately responding to their care. I'd STRONGLY advise others to find another care facility.

First of all, I went in to be seen. I was not feeling well after work on Thursday, March 26, 2026…read more Upon entering, I was immediately looked upon as what are you doing here. I am a black female and new to the area, and I needed medical attention. The doctor was so rude and condescending. He basically stated that I looked fine. After attempting to explain my symptoms and how I was feeling to him, he dismissed me. I left there and immediately went to Urgent Care on the next block. I was seen by the doctor, and I was diagnosed with Influenza B (type B flu), along with a severe sinus infection and severe inner-ear infection. I was prescribed medicine and had to be off from work for 3 days. My take is I was the only person in the waiting room and the only black person, because the receptionist did not even speak English, and the doctor couldn't care less about treating me. I WILL NEVER RETURN1111

A parte de se tardan un montón en atender, no era la primera vez que fui a esa clínica y ya no…read moretenían mi expediente, la señora recepcionista nose dio cuenta hasta al final de visita , al salir del consultorio me dijo que hablara a la farmacia en 2 horas, hablo a la farmacia y no mandaron la receta ,el enfermero practicante dijo que la medicina se tardan, que si no había ido al médico antes , me moleste y pedí mi dinero de regreso. Creo que deben de ser más conscientes y tratar de ayudar a la gente, la gente no va al doctor por gusto ..

Clean clinic and friendly staff. Very efficient. Nuses . Small clinic but over all not bad. I came…read moreearly but was not able to be seen early since Dr not in till 10 and other patients before me. But that's fair.

Can't believe the review from five years ago is still being read. I have been remiss in providing…read morean update. Since this five years ago old review, BS&W Clinic in Harker Heights, they have done a 180. What a change! Not sure if they take Humana Insurance or not, but they give quality care to their patients. So, feel confident in using any or all of the BS&W clinics in the area!!!